Associate Consultant - IT Portfolio Management

As a highly skilled and detail-oriented ServiceNow ITAM Associate consultant at SoftwareOne, your role is critical in leading and managing daily IT Asset Management operations. Your responsibilities include: - Leading day-to-day ITAM operations, ensuring timely and high-quality service delivery. - Planning and prioritizing tasks to meet project goals and promote adoption of ITAM solutions. - Continuously monitoring software license compliance and supporting audits. - Conducting regular software licensing risk assessments and providing actionable insights. - Implementing software metering and monitoring for tracking utilization and trends. - Driving license optimization initiatives, including re-harvesting and cost-benefit analysis. - Managing end-to-end uninstallation processes for blacklisted software. - Defining escalation processes for license compliance and operational issues. - Maintaining and verifying entitlements and licensing records in ServiceNow. - Monitoring license compliance and proactively notifying stakeholders of risks. - Overseeing license delivery and reconciling software installations with entitlement records. - Tracking and managing licensing documentation, including changes and transfers. - Developing and maintaining process documentation, training materials, and user guidance. Qualifications required for this role include: - Bachelor's degree in information technology, Computer Science, or related field. - Minimum 3 to 5 years of hands-on experience with ServiceNow ITAM - SAM Pro. - ServiceNow Certified Implementation Specialist - SAM preferred. - Strong understanding of software license models, compliance frameworks, and optimization strategies. - Experience with software metering, usage tracking, and entitlement reconciliation. - Excellent organizational, communication, and stakeholder engagement skills. - Experience supporting external software audits and internal compliance reviews. - Knowledge of ITIL practices and integration with ITSM/ITOM processes. - Familiarity with tools such as Flexera, Snow - Good to have. - Proven ability to create clear, effective documentation and training materials. SoftwareOne is a leading global software and cloud solutions provider with a mission to redefine how companies handle everything in the cloud. With a portfolio of 7,500 software brands and operations in 60 countries, SoftwareOne is committed to delivering high-quality outcomes and driving continuous improvement across ITAM processes.,