124 Itil Practices Jobs

As a Mid-Level Service Desk Engineer at Jio in Guwahati, your role will involve being the primary point of contact for users facing IT issues, providing 24/7 support. You will diagnose and resolve technical problems, deliver prompt customer assistance, and ensure adherence to service quality standards. Utilizing various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction will be key responsibilities. **Key Responsibilities:** - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to performance, health, and security of computing systems, networks, and servi...

You are a dynamic and detail-oriented Implementation Support Consultant who will work closely with clients to understand their business processes, configure and implement LOGIC ERP Product Suites, and ensure smooth adoption through training and ongoing support. - Engage with clients to understand business workflows, pain points, and requirements. - Conduct gap analysis between client requirements and LOGIC ERP capabilities. - Document requirements and prepare functional specifications for ERP configuration. - Configure LOGIC ERP Product Suites as per client business processes. - Customize modules and parameters to align with organizational needs. - Coordinate with senior product experts for ...

We are looking for an experienced Operations Manager to lead a 24/7 support team responsible for ensuring continuous availability and reliability of critical business applications and data pipelines across cloud and on-prem environments. The ideal candidate is technically hands-on, process-driven, and capable of maintaining high operational standards through strong incident management, governance, and team leadership. Key Responsibilities Lead and manage the 24/7 operations team, ensuring proactive monitoring, incident resolution, and seamless shift handovers. Drive Root Cause Analysis (RCA) processes and ensure all incidents are followed through to closure with preventive measures. Establis...

As an IT Support Technician L1 (On-site) for this Backfill role in Pune, India, your primary responsibility will be to provide end-to-end technical support for desktop and laptop systems. This includes troubleshooting hardware, software, and connectivity issues. You will also handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Key Responsibilities: - Provide end-to-end technical support for desktop and laptop systems. - Troubleshoot hardware, software, and connectivity issues. - Handle IMAC activities and break/fix tasks for end-user devices. - Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-bas...

You will be joining BMC as a Lead System Administrator, where you will be part of a team responsible for providing support in Windows, Linux, AWS, Kubernetes, Docker & Virtualization technologies. Your role will involve maintaining and supporting various OS platforms, Private and public cloud deployments. Your key responsibilities will include: - Developing, configuring, and maintaining ITSM workflows, modules, and integrations. - Implementing automation and AI/ML-driven solutions to enhance service outcomes. - Collaborating with stakeholders to gather requirements, design scalable solutions, and deliver enhancements. - Ensuring effective support and optimization of ITIL-aligned processes. -...

As a Continuous Improvement Lead at Capgemini, you will have the opportunity to shape your career path while being supported by a collaborative global community. Your role will involve leading continuous improvement initiatives using Lean, Six Sigma, and productivity analysis to enhance IT service management. You will implement automation and industrialization to improve ADM delivery efficiency, analyze project financials, collaborate with stakeholders, and build dashboards to track KPIs. **Key Responsibilities:** - Lead continuous improvement initiatives using Lean, Six Sigma, and productivity analysis. - Drive IT service management enhancements, focusing on Incident and Problem Management....

As a dynamic eComm & Digital IT Manager at M&S Reliance, your role will involve managing and enhancing the digital and eCommerce technology landscape. You will act as a bridge between IT and business teams, ensuring that technology solutions align with strategic goals and deliver a high level of performance, integration, and user satisfaction. Working closely with global M&S platforms such as Demandware/SFCC, local partners, and cross-functional stakeholders will be a key aspect of your responsibilities. Key Responsibilities: - Manage and enhance eComm and digital applications to ensure stability, scalability, and business relevance. - Collaborate with global M&S teams and JV partners to ove...

As a Hardware Asset Management & CMDB Specialist, your role involves managing end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives. You will be configuring robust Identification and Reconciliation rules to maintain reliable CMDB data integrity and monitoring CMDB health to proactively resolve data conflicts. It is essential for you to define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs. Your responsibilities also include developing and maintaining process documentation, policies, and compliance frameworks for HAM and CMDB. Additionally, creating and...

As an IT Project Manager at our organization, you will play a crucial role in leading and delivering complex technology projects. Your responsibilities will include: - Planning, executing, and delivering various IT projects such as software implementations, infrastructure upgrades, and system integrations. - Defining project scope, goals, and deliverables in collaboration with stakeholders. - Creating detailed project plans, managing resources, timelines, and budgets. - Coordinating internal teams and external vendors effectively. - Tracking progress and performance using appropriate systems and tools. - Identifying and managing project risks, issues, and dependencies. - Communicating projec...

As a skilled SAP VIM Consultant with 5-10 years of experience, you will be joining a dynamic team in Kolkata. Your primary focus will be on providing 3rd-level support for SAP VIM-related incidents and service requests. Additionally, you will be responsible for analyzing user requirements, preparing functional specifications, estimating efforts, and assisting in implementing enhancements. Your role will also involve performing system configuration, supporting testing activities, collaborating with cross-functional teams, and managing change, incident, and problem processes in alignment with ITIL practices. Key Responsibilities: - Provide 3rd-level support for SAP VIM-related incidents and se...

Role Description : The IT Infrastructure Manager will be responsible for the IT infrastructure transformation by planning, implementation, and upkeep of the organization's IT infrastructure across corporate and factory environments. The role encompasses building enterprise networks, server systems (on-premises & cloud), surveillance infrastructure, SAP HANA Cloud platform coordination, and end-user IT services with highest level of customer centricity. The candidate must ensure secure, scalable, and resilient IT infrastructure to support uninterrupted business operations and digital growth. Year of work experience : 10+ years to 13Years Exposure : Excellent in SD-WAN, LAN, VLAN Management an...

Job Description: We are looking for an experienced Production Support Engineer with strong expertise in the Microsoft technology stack (.NET, Azure) and hands-on experience in US Healthcare domain applications . The ideal candidate will be responsible for ensuring the stability, reliability, and performance of production systems while working closely with development and operations teams. Location: Chennai, Pune, Bangalore, Hyderabad, Mumbai, & Vadodara Key Responsibilities: Provide L2/L3 production support for healthcare applications built on the MS technology stack. Monitor, troubleshoot, and resolve application and infrastructure issues in a timely manner. Work with cross-functional teams...

Role Overview: As a Jira Administrator, you will be responsible for the end-to-end management, configuration, and optimization of the Atlassian tool suite, including Jira Data Center, Jira Cloud, Jira Service Management (JSM), Confluence, and Assets (Insight). You will play a critical role in supporting enterprise-wide collaboration, IT service delivery, and asset management. Key Responsibilities: - Administer and configure Jira Data Center & Cloud, including DC-to-Cloud migration (Jira & Jira service Desk). - Manage Jira Issue types, workflows, screens, permissions, custom fields, automation rules, notifications, and screen schemes. - Set up and support Jira Service Management (JSM): servic...

skilled in ITSM, ITOM, CMDB, and ITAM. Must have strong hands-on experience with JavaScript, Glide API, Flow Designer, UI Policies, Client/Server Scripts, Business Rules, IntegrationHub, REST/SOAP APIs, and MID Server deployments. Required Candidate profile Proficiency in ServiceNow configuration, customization, and integrations is essential. Strong understanding of ITIL practices and platform governance required.

You are sought after to take on the role of Manager Operations NOC at Byte, where you will be responsible for leading the India-based Network Operations Centre team. Your main focus will be ensuring service stability and reliability for enterprise customers by fostering a culture of accountability and delivering services aligned with Bytes service catalogue. Your prior experience in managing technical teams in the Managed Services Provider (MSP) environment will be crucial for this role. **Key Responsibilities:** - Lead and coach a team of NOC engineers, promoting ownership and accountability. - Ensure consistent service delivery as per defined service catalogue and SLAs. - Drive operational...

Overview The Senior Associate - Automation Finance will support process efficiency, automation, and AI-driven enhancements within the Finance function. This position will focus on maintaining and improving Salesforce workflows, optimizing transactional processes, and assisting integration initiatives with Oracle and other finance systems. The role will involve working closely with Finance team members, cross-functional partners, and ensuring high-quality user acceptance testing (UAT) practices In This Role, You Will Assist in the optimization of Salesforce workflows for quoting, contracting, and billing processes, ensuring high efficiency and accuracy. Participate in the identification and i...

Job Description Key Responsibilities: Assist in the installation, configuration, and maintenance of Windows servers and workstations. Monitor system performance and troubleshoot issues related to hardware, software, and network connectivity. Support Active Directory, DNS, DHCP, Group Policy, and other core Windows services. Help with patch management, system updates, and security configurations. Document system configurations, procedures, and troubleshooting steps. Collaborate with IT team members on infrastructure projects and daily operations. Provide technical support to end-users as needed. Qualifications Required Skills & Qualifications: Currently pursuing a degree in Computer Science, ...

Position Summary The IT Service Desk Supervisor plays a critical leadership role in the daily operations of our global Service Desk. This position provides frontline oversight for a team of Tier 1 and Senior Agents delivering 24x7 support to users across the firm. You will guide team performance, support escalation management, and uphold service delivery standards that drive faster resolution, better user experiences, and continuous operational improvement. As part of our modern End User Services & Solutions organization, the Supervisor helps translate strategy into action, ensuring our frontline teams are equipped, engaged, and aligned to deliver scalable, user-centered support. This role b...

Job Summary About The Team Rubrik's Global Customer Support and Success Organisation is a team of professionals committed to providing world-class post-purchase experience. The team is responsible for delivering post-deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik's SaaS products and technologies. The member of the Global Support and Success Organisation will serve as a key point of contact, a trusted advisor to Rubrik's customers and partners and work closely with cross-functional teams in order to deliver valu...

The Opportunity Avantor is looking for Software Asset Management Analyst who will be a key member of the IT Service Standards team, responsible for overseeing the end-to-end lifecycle of software assets across the enterprise. Reporting to the Director of IT Service Standards and working closely with the Workspace Standards team, this role ensures that software is effectively managed from procurement through retirement. The Analyst also maintains the company's IT portfolio, ensuring alignment with business needs, compliance requirements and technology strategy. With a strong focus on governance, process excellence, and portfolio transparency, the Analyst supports cost efficiency, risk mitigat...

Location: Head to: Summary: The Manager IT is responsible for managing IT operations, infrastructure, and support services across the organization. This role involves ensuring seamless IT service delivery, hardware and software management, cybersecurity compliance, and support for business applications critical to the elevator industry, such as ERP, CRM, and field service tools. Key Infrastructure & Systems Management Maintain and monitor IT infrastructure including servers, networks, storage, and backup systems. Oversee installation, configuration, and troubleshooting of hardware and software. Manage asset inventory including laptops, desktops, mobile devices, and other IT & Software Suppor...

As an ITSM / ITAM Implementation Lead, you will be responsible for implementing and integrating enterprise service management solutions such as Atlassian JSM, Device42, Lansweeper, and cloud-based discovery tools. Your role will involve leading the requirements gathering and analysis for ITSM, ITAM, CMDB, and Asset Discovery platforms. Your key responsibilities will include: - Designing ITIL-compliant processes for incident, change, problem, and service request management - Defining and implementing foundation data templates and process standards - Driving the implementation of various platforms - Integrating ITSM platforms with other systems such as SIEM, SSO, SecOps, DevOps, and SAP - Desi...

Role Overview We are hiring an experienced Teamcenter Consultant/Administrator with over 8 years of expertise in PLM implementation, configuration, and administration. The role will focus on supporting and optimizing Active Workspace, BOM and Change Management modules, and maintaining reliable integrations with enterprise applications. Key Responsibilities Administer, configure, and maintain Teamcenter environments (multi-tier, clustered, high availability). Manage deployments, user administration, access management, and system monitoring. Configure and support Active Workspace, ensuring smooth end-user experience. Support and enhance BOM management, Change Management, and lifecycle workflow...

As the Technology Operations Lead at Deutsche Bank in Bangalore, India, you will play a crucial role in partnering with stakeholders globally to optimize processes and platforms across production. You will lead a team focused on driving continual improvement through automation, monitoring enhancements, and ensuring platform hygiene. Additionally, you will provide thought leadership in resolving IT failings, improving efficiencies, and enhancing system availability by proactively addressing emerging trends. Your responsibilities will include technical analysis, business workflow enhancements, strategic goal tracking, and fostering a culture of innovation within the organization. - Partner wit...

As the primary point of contact for all IT helpdesk queries, you will be responsible for ensuring timely resolution and providing high-quality user support. Your duties will include: - Handling hardware troubleshooting. - Software installation and configuration on various platforms, with a focus on macOS. - Managing the end-to-end IT asset lifecycle, including procurement, tagging, assignment, maintenance, and disposal. Facilitating asset allocation for new joiners and ensuring efficient asset recovery during employee exits will be part of your role. You will be required to: - Coordinate with vendors for purchase orders, repairs, replacements, and warranty claims. - Organize and track asset ...