23 Itil Practices Jobs

We are seeking a dynamic and experienced Process and Technical Trainer to join our team at Bell Techlogix. The primary responsibility of this role is to design, develop, and deliver training programs for our employees focused on Client and Internal Processes, ITIL practices, Technical Troubleshooting, and ITSM platforms like ServiceNow and Salesforce. The trainer will also actively participate in client transitions to understand and meet client-specific training requirements. Key Responsibilities: Develop and deliver training programs that cover the following: Client-specific Processes and Procedures Internal Processes ITIL principles and best practices Technical Troubleshooting Basic, Advanced and Expert Level Training Training for Cross-Functional Teams Effective utilization of ITSM platforms, including ServiceNow and Salesforce. Collaborate with client transition teams to gather and analyze client-specific training needs, ensuring alignment with client objectives and requirements. Create training materials, including presentations, manuals, and e-learning modules, tailored to the specific needs of employees and clients. Conduct training sessions through various formats, including classroom training, virtual sessions, and on-the-job coaching. Conduct training across multiple delivery units including but not limited to Service Desk, Cross Functional Teams, Deskside Support, Cloud and Infrastructure Teams Monitor and assess employee performance and training effectiveness, making necessary adjustments to training programs. Stay up-to-date with industry trends, ITIL framework updates, and changes in ITSM platforms to incorporate relevant updates into training materials. Administer certifications and assessments to validate employee knowledge and skills. Collaborate with Subject Matter Experts (SMEs) and technical teams to ensure training content is accurate and up-to-date. Provide feedback and recommendations for process improvement and training enhancements. Requirements: Bachelor&aposs degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is required, and ITIL Intermediate/Expert certification is a plus. Demonstrated expertise in Technical Troubleshooting and ITSM platforms, such as ServiceNow and Salesforce. Proven experience in developing and delivering training programs, preferably in an ITIL Managed Services environment. Strong communication, presentation, and interpersonal skills. Ability to adapt to changing requirements and a fast-paced work environment. Technical Certifications (e.g: CompTIA A+, Network +, CCNA, etc.) will be a plus. Certification in instructional design or training facilitation is a plus. Bell Techlogixis an equal opportunity employer. We encourage diversity and welcome applications from candidates of all backgrounds. Note: The above job description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Show more Show less

As a Major Incident and Problem Manager Processes Manager at Siemens Energy, your primary responsibility will be to manage and optimize operations in Major Incident and Problem Management processes. You will lead a team, plan and adjust service quality, service costs, create, maintain, and improve these processes to ensure delivery meets required standards. Your focus will be on business continuity, aiming to prevent and resolve any impact on services. It is essential to apply standard operating procedures agreed upon by infrastructure owners and escalate to respective teams when necessary support is needed. Your approach should be user and business-oriented, utilizing processes to achieve service excellence and positively impact service delivery. Collaboration with various departments, business units, and external partners is crucial to ensure smooth service design, implementation, and delivery. Additionally, overseeing the implementation of standard methodologies in these processes to ensure compliance with industry standards will be part of your role. You will have the opportunity to work flexible hours, either from the office or home. Join us on this exciting journey to play a significant role in defining the future IT Processes at Siemens Energy. In this role, you will make an impact in the following ways: - Sustainability & Quality: Deliver solutions that can be maintained and improved over time, enhancing organizational value. - Operational Management: Take ownership of managing the Resolution Processes, continuously improving them, and reporting results to the organization. - ITIL Practices: Implement and oversee ITIL practices to enhance service management. - Collaboration: Work closely with various departments and external partners to ensure smooth service delivery. - Customer Focus: Listen to internal customers continuously and align service priorities accordingly. - Cost Planning: Plan and adjust service costs to ensure efficient resource utilization. To excel in this position, you should bring: - Expertise: Solid understanding of Service Management and related technologies, ideally including operational technology in the shopfloor environment. - Experience: Several years of experience in managing services and collaborating with various departments and external partners in a large enterprise environment. - Skills: Decision-making, problem-solving skills, and coordination of third-party providers. - ITIL Training: ITIL training is advantageous. - Technical Skills: Proficiency in Service Management & Service-Now. You will be part of the Operational Control Center (OCC) team at Siemens Energy, dedicated to operational excellence and execution of IT processes. The team's focus is on managing and optimizing IT & OT services to meet organizational and customer needs, providing a conducive environment for learning and skill development in an agile and flexible work setting. Siemens Energy is a global energy technology company with a distributed team committed to developing sustainable, reliable, and affordable energy solutions. With a legacy of over 150 years of innovation, we are focused on decarbonization, new technologies, and energy transformation. Diversity is a key aspect of our culture as we believe in the collective creative energy generated by over 130 nationalities. We embrace inclusion and do not discriminate based on differences, celebrating the unique character each individual brings to the organization. In return for your contributions, Siemens Energy offers: - Flexible work arrangements with 4 days Work from Office option - Encouraging work culture - Continuous learning opportunities through the Learn@Siemens-Energy platform - Professional development prospects in a global company To explore how you can make a difference at Siemens Energy, visit: https://www.siemens-energy.com/employeevideo For more information and to apply for this position, visit: https://jobs.siemens-energy.com/jobs,

You are a fast-growing Managed Service Provider with leading Global Enterprises/Telecom Service Providers as clients. The company is expanding its India Operations and seeking experienced and dedicated Network Engineers to join the Support Team. Ideal candidates will be BE/BSc/Diploma engineers with 2-3 years of experience and Cisco certified (CCNA). Your responsibilities will include having a solid Understanding of TCP/IP and troubleshooting Network Connectivity issues. You should have hands-on experience with Cisco routers, switches, and security devices, focusing on Routing & Switching & Security. Proficiency in troubleshooting enterprise networks with technologies like Static routes, EIGRP, BGP, OSPF, STP, UDLD, ARP, VTP, EtherChannels, IP Addressing & Subnetting, WAN technologies (MPLS, SDN), Firewall, Access list, Stateful Inspection, NAT, VPN, and Tunneling is essential. As a Network Engineer, you will provide Level-1 support for network-related issues, monitor system performance for availability and reliability, and work in a network operations center environment. Familiarity with ITIL practices and processes is required, along with strong research, investigation, and evaluation skills for structured problem-solving. Effective communication with TAC, vendors, and IT teams for issue resolution is crucial. Additional Requirements: - Strong verbal and written communication skills - Excellent interpersonal skills and ability to work as part of a team - Effective collaboration across internal and external organizations - Strong technology background Location: Bangalore Email: careers@intuitorit.com,

NTT DATA is looking for a Helpdesk Associate - L2 technical guidance to join the team in Noida, Uttar Pradesh (IN-UP), India. The ideal candidate should have a minimum of 2-3 years of relevant experience in a technical support role, with at least 12 months on the current grade. Knowledge of Operating Systems such as Windows 7 & 10, identifying and troubleshooting issues related to System Configuration, Software & COTS applications, MS Office suite, and Skype for business is required. Additionally, a fair understanding of ITIL practices in Incident Management, Request Management & Problem Management is preferred. As a Helpdesk Associate, your responsibilities will include performing diagnostics, resolving problems, and implementing corrective actions for end users who have been unsuccessful working under the direction of the Level 1 Customer Service Desk. You will be responsible for resolving Incidents and Problems associated with End User Devices and End User Software, providing break/fix support, advice, and assistance to Authorized Users. This role also involves contacting end users via phone to schedule remote session calls and coordinating with onsite assistance if required. You will work closely with Level 2 and 3 Support staff and onsite vendors to resolve Problems and Service Requests. Updating the ITSM Tool fields upon successful resolution of Incidents, utilizing remote tools for remote takeover sessions, and managing and updating desktop system Software are key aspects of this role. Furthermore, you will escalate repeat issues to the appropriate service organization to drive resolution and root cause analysis. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. The services provided by NTT DATA include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure, NTT DATA is dedicated to supporting organizations and society in confidently moving into the digital future.,

The HRP Application Services Manager will collaborate closely with Operations Teams, Engineering, Information Security, and Service Desk to drive continuous enhancements in SaaS delivery. As an ideal candidate, you should possess a technical background and exhibit creative critical thinking skills to efficiently handle multiple tasks while ensuring effectiveness in execution. Your role will involve working closely with the team, providing support, mentoring, and fostering the development of a high-performing team. You will be responsible for maintaining HRP Operations Application Services strategies by overseeing staff management, offering leadership and supervision, and implementing policies and procedures that align with the team's objectives and the company's overall growth strategy. Your duties will include acting as a liaison between the Service Desk and the Application Services team to align daily tasks with business objectives, as well as coordinating with various departments to facilitate seamless communication and the removal of obstacles for the team. Moreover, you will be accountable for achieving the desired outcomes from the Application Services staff by setting expectations, monitoring progress, providing guidance, and enforcing relevant systems, policies, and procedures. In addition to managing and developing the team, you will play a crucial role in defining and supporting strategic plans for delivering SaaS services to HealthEdge Customers. This will involve leading technological research, coordinating project resources, conducting system audits, and implementing disaster recovery and security protocols to safeguard assets and uphold service quality. To excel in this role, you should have 12-15 years of experience in IT Operations, Configuration Management, Change Management, and System Administration within a complex environment. Additionally, you must possess a minimum of 5 years of experience in people management and system administration on either Linux or Windows platforms. Familiarity with public cloud infrastructure setup, knowledge of SaaS services delivery models, and understanding of ITIL practices will be advantageous. Your problem-solving skills and ability to leverage your technical expertise to mentor and guide the team will be key for success in this role. Continuously updating your professional and technical knowledge through workshops, publications, networking, and staying informed about industry best practices will be essential to contribute effectively to the team's efforts and achieve desired outcomes.,

As a System Engineer L1 at our fast-growing Managed Service Provider, you will play a crucial role in our Support Team that caters to leading Global Enterprises/Telecom Service Providers. We are expanding our India Operations and are seeking dedicated professionals with a BE/BSc/Diploma engineering background, a minimum of 2 to 3 years of experience, and Microsoft certification. Your responsibilities will include providing Level-1 support and troubleshooting for various system-related issues. You should possess a strong understanding of Server technologies, Server OS, Database & Applications, with hands-on experience in Windows Server OS, Linux, VMware, Storage, DNS, DHCP, Filesystems, and Cloud technologies. Monitoring system performance, ensuring availability and reliability, and collaborating with cross-functional teams, vendors, and IT personnel for effective problem resolution will be key aspects of your role. Familiarity with ITIL practices, trouble ticketing tools, and a structured problem-solving approach will be advantageous. To excel in this role, you must have excellent verbal and written communication skills, interpersonal abilities, and a collaborative mindset. Being proactive in acquiring new technologies and concepts swiftly, working in a dynamic 24x7 environment, and demonstrating a strong technology background are essential. If you are ready to contribute to our team in Bangalore and possess the required skills and mindset, we encourage you to apply by sending your resume to careers@intuitorit.com.,

The IT Administrator will oversee the company's IT systems, ensuring the smooth operation of all IT-related activities and providing technical support across all departments. This role involves managing servers, networks, hardware, software, and security systems, troubleshooting issues, and implementing new solutions to enhance the company's IT capabilities. Key Responsibilities: - Manage, monitor, and maintain servers, networks, and computer systems to ensure optimal performance and availability. - Configure, monitor, and troubleshoot LAN/WAN networks, firewalls, routers, and switches. - Provide technical support to end-users, including hardware and software troubleshooting. Promptly address and resolve IT-related queries and issues. - Implement and manage security protocols, including antivirus software, firewalls, and data backup/recovery processes. Monitor for security breaches and ensure compliance with security policies. - Install, configure, and update software applications. Manage software licenses and ensure compliance with licensing agreements. - Oversee the setup, maintenance, and repair of hardware, including desktops, laptops, printers, and other IT equipment. - Maintain accurate records of IT systems, configurations, and user support incidents. Create and update technical documentation. - Coordinate with external vendors for the procurement and maintenance of IT equipment and services. Ensure timely delivery and service quality. - Provide training to staff on IT systems and best practices. Promote the effective use of technology within the organization. - Lead or assist in IT projects, such as system upgrades, network expansions, or software implementations. Requirements: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: 2 + years of experience in IT administration, network management, or a similar role. Technical Skills: - Proficiency in Windows/Linux server environments. - Experience with network infrastructure (LAN, WAN, VPN, firewalls, etc.). - Strong knowledge of IT security practices and tools. - Experience with cloud platforms (AWS, Azure) is a plus. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Familiarity with ITIL practices and frameworks. Soft Skills: - Strong problem-solving and troubleshooting skills. - Excellent communication and interpersonal skills. - Ability to work independently and manage multiple tasks simultaneously. - Attention to detail and commitment to delivering high-quality work. Benefits: - Opportunity to work with a dynamic and innovative team. - Career growth and development opportunities. - Competitive salary and benefits package. - A supportive work environment that values creativity and initiative.,

You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience. Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM, CSM Pro Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture. Supporting the iterative configuration of the ServiceNow application, engaging stakeholders to conduct reviews through joint design sessions. Assisting with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying the Application build into production. Forging strong relationships with both the clients and project teams that will contribute to your growth and development. Basic Qualifications: - 5+ years of experience in ServiceNow implementations and optimizations. - 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module. - 3+ years of experience in ITSM and CSM Pro. - Experience in Now Assist and Virtual Agent configurations. - Experience developing implementation plans in ServiceNow. - Knowledge of HR functions, processes, and best practices will be preferred. Preferred Qualifications: - Experience in Project Management. - Experience with a full ITSM and CSM suite implementation. Job Requirements: - Minimum 5+ years of ServiceNow development experience. - CSA/CAD certifications (Compulsory). - CIS-ITSM certification (Compulsory). - CIS-CSM certification (Compulsory). - Strong knowledge of JavaScript and Custom Applications. - Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. - Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. - Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. - Experience in agile development environments. - Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. - Excellent communication and presentation skills.,

About Aeris Communication: With over three decades of experience, Aeris has established itself as a leading provider of cellular IoT solutions, catering to a wide range of industries including Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Serving a vast global network of 7,000 enterprise customers and 30 mobile network operator partners, Aeris currently powers 90 million IoT devices worldwide. Through innovative technologies and seamless connectivity, Aeris plays a pivotal role in shaping the connected smart world, offering solutions that simplify management, enhance security, optimize performance, and drive growth. Aeris IoT serves as the IoT SaaS platform for mobile operators and enterprises operating in the Internet of Things (IoT) sector. Leveraging cloud computing and intelligence such as AI and ML, the platform empowers operators and enterprises to explore new revenue streams from a diverse array of devices while streamlining the connectivity process and reducing costs to capitalize on economies of scale. As a trusted supplier to major automotive OEMs like Volkswagen and Mitsubishi, Aeris has introduced groundbreaking solutions like the Aeris Mobility Suite, revolutionizing vehicle connectivity throughout the entire lifecycle and transforming business dynamics. The company's success has led to an expansion of its Aeris Connected Car footprint and roadmap, catering to current-generation connected vehicles and the upcoming Software Defined Vehicles (SDV). In line with this growth, Aeris is in search of a talented Software Architect to join its team and contribute to its AI strategy. Joining Aeris offers access to a community of industry experts, providing an opportunity to contribute to the growth and success of a dynamic company that values innovation, autonomy, and integrity. This position holds significant importance in shaping the company's AI strategy and contributing to its continued success. At Aeris, several key principles guide our work culture: - Customer-Centric Approach: Prioritizing the needs and satisfaction of our customers in all decision-making processes. - Innovation and Adaptability: Embracing a pioneering spirit in a rapidly evolving industry to outperform competitors and drive progress. - Integrity and Ethics: Upholding high standards of integrity in all aspects of our operations, from internal management practices to social impact initiatives. - Ownership and Empowerment: Encouraging employees to take ownership of their work and empowering them to find creative solutions to challenges. Aeris is currently seeking an experienced Software Release Manager to join its team. In this role, you will be responsible for ensuring the quality and success of product releases, overseeing the release lifecycle, and fostering collaboration among cross-functional teams to achieve seamless product rollouts. Key Responsibilities: Release Planning & Coordination: - Provide guidance and support to teams during PI planning to streamline release processes effectively. - Collaborate with Project Managers to manage the release lifecycle, including scheduling, scope definition, and resource allocation. - Mentor cross-functional teams to ensure readiness for product releases and adherence to release gates. Quality Assurance & Risk Management: - Establish and enforce quality gates to uphold product quality standards. - Conduct thorough quality assessments and identify potential risks in the release process. - Collaborate with project managers and team owners to document risks and develop mitigation plans. Documentation & Compliance: - Create and maintain comprehensive release documentation, including release notes, plans, and scope details. - Ensure compliance with established processes and policies throughout the release lifecycle. Communication & Stakeholder Management: - Serve as the primary point of contact for release-related communication. - Provide regular updates to stakeholders on release readiness, progress, and timelines. - Present metrics and reports to assess release effectiveness and identify areas for improvement. Continuous Improvement & Automation: - Advocate for best practices in continuous integration and deployment. - Implement automation tools to streamline the release process. - Continuously evaluate and refine release processes to enhance efficiency and quality. Qualifications: - Bachelor's degree in computer science, Information Technology, or related field. - Over 10 years of experience in release management, quality assurance, or software development. - Proficiency in Agile methodologies and software development lifecycle. - Strong communication, coordination, and organizational skills. - Demonstrated ability to manage multiple releases in a fast-paced environment. - Experience in risk management and developing mitigation plans. - Familiarity with key quality metrics and reporting techniques. - Leadership skills to mentor and support teams in maintaining quality standards. Preferred Qualifications: - Experience with cloud platforms like AWS, Azure, or Google Cloud. - Knowledge of ITIL practices and Scaled Agile Framework (SAFE). - Understanding of containerization technologies such as Docker and Kubernetes. - Familiarity with monitoring tools and techniques. Please note that Aeris may conduct background checks as part of the application process to verify information and assess suitability for the role. Additional details regarding the checks will be provided during the formal application process.,

As a Manager of Technical Services at NTT DATA, you will play a crucial role in providing exceptional service to clients by ensuring the continuous operation of their IT infrastructure and systems. Your primary responsibility will be to coordinate the proactive identification and resolution of technical incidents and problems to restore service efficiently. You will be focused on maintaining zero missed service level agreement conditions and achieving high client satisfaction by contributing to the planning, building, and supporting of technology solutions. A key aspect of your role will involve leading a team of Engineers and/or Specialists to ensure all lines of support for complex incidents, requests, events, and problems are effectively managed. Collaboration with cross-functional teams is essential to ensure the highest level of client satisfaction and the seamless continuation of business operations within one or more lines of business. This people management role also involves providing guidance, mentorship, and fostering a collaborative and high-performing work environment. Key responsibilities include contributing to strategy development, managing revenue and expense targets, setting standards for client satisfaction, implementing client service policies, resolving client problems, and ensuring efficient incident management at client sites. You will be responsible for managing resource capacity to achieve service level agreements, participating in client reviews, providing business advice, and technical consultation to clients when required. To excel in this role, you should have advanced business and commercial orientation, technical services knowledge, IT service management expertise, and staying up to date with industry trends and emerging technologies. Excellent client-facing and communication skills, along with advanced management qualities, are essential for inspiring and mentoring your team. You should also be adept at presenting technical and complex matters to diverse audiences, analyzing data, and producing reports on issues. Academic qualifications include a Bachelor's degree in Business or Information Technology, with a Master's degree in Information Technology or Business Administration preferred. ITIL certification is desirable. The ideal candidate will have advanced relevant experience in a similar role within a global technology environment, operational management experience with technical teams, client management experience, and stakeholder engagement skills at all organizational levels. An Equal Opportunity Employer, NTT DATA offers a workplace where diversity and inclusion are embraced, providing opportunities for professional growth and success.,

As a ServiceNow CMDB Developer with 4+ years of experience, your primary responsibility will be managing and enhancing the Configuration Management Database (CMDB) within the ServiceNow platform. You will play a crucial role in designing, developing, and maintaining CMDB configurations and related modules. It is essential to ensure the integrity of data within the CMDB aligns with business requirements for configuration management. You will be expected to implement best practices, support continuous improvement of the CMDB structure, data models, and integration processes. Building and configuring CMDB discovery and import processes to automate data population and reconciliation will be a key part of your role. Additionally, you will manage and enhance CMDB data sources, including integration with third-party systems and data connectors. Collaboration with stakeholders to define and refine configuration management requirements is crucial. Providing support and guidance for end-users on effectively utilizing CMDB functionality within ServiceNow will also be part of your responsibilities. Implementing automated CMDB workflows to support incident, change, and problem management processes is necessary for efficient operations. Monitoring CMDB data quality, performing regular audits to ensure accuracy, and compliance with governance policies are essential tasks. Supporting ServiceNow upgrades and patch management to maintain CMDB-related customizations and compatibility is part of the role. Working closely with developers and business teams to identify, design, and implement data integrations with external tools or systems is also a key responsibility. You should possess 4+ years of experience in developing and maintaining CMDB solutions within ServiceNow, with a strong knowledge of ServiceNow CMDB modules, ITIL processes, data modeling, and integration methods. Hands-on experience with ServiceNow Discovery and Service Mapping tools, as well as strong scripting skills in JavaScript and ServiceNow scripting, are required. Having a ServiceNow Certified Implementation Specialist (CIS) or equivalent certification is preferred. Your problem-solving, communication, and collaboration skills will be essential in troubleshooting and resolving complex CMDB-related incidents and service requests. Additionally, producing and maintaining technical documentation on CMDB configurations, processes, and integrations is necessary for effective knowledge sharing within the team.,

The position of BMC Helix Developer requires 4 to 6 years of relevant experience in the field. The ideal candidate should possess in-depth knowledge of BMC Remedy ITSM and Helix platforms. They must have expertise in fresh implementations of the Helix platform and experience in migrating from Remedy. Additionally, proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents is essential. The candidate should also have strong experience with API-based integrations, including REST, SOAP, and connectivity with third-party systems. Desired skills for this role include experience with cloud platforms like AWS or Azure for hosting Helix, familiarity with Docker and Kubernetes, knowledge of ITIL practices and automation tools, and experience with enterprise tools such as EBS and other third-party applications. In terms of soft skills, the candidate should possess strong problem-solving and analytical abilities, effective communication skills, and stakeholder management capabilities. They should also demonstrate the ability to lead and collaborate within cross-functional teams. Preferred certifications for the BMC Helix Developer position include BMC Certified Professional (Remedy/Helix), ITIL Foundation or higher certification, cloud certifications (AWS, Azure, GCP, Docker, Kubernetes), and API and integration certifications. Key responsibilities of the role include hands-on migration of data, workflows, and configurations from BMC Remedy to Helix, deployment of BMC Helix platform components, development and testing of REST/SOAP APIs for integration with third-party applications, thorough testing and validation of migrated features, maintenance of comprehensive documentation, and providing Level 3 support during and after migration/implementation phases. The hiring process for this position includes screening (HR round), Technical Round 1, Technical Round 2, and Final HR Round.,

Ascentt is at the forefront of developing advanced data analytics & AI/ML solutions for prominent automotive and manufacturing companies worldwide. We specialize in transforming enterprise data into real-time decisions through cutting-edge machine learning and GenAI technologies. Our dedicated team tackles complex engineering challenges on a large scale, delivering tangible impacts across various industries. If you are a passionate innovator, we invite you to join us in shaping the future of industrial intelligence. We are looking for a proficient IT Asset Manager to take charge of the lifecycle management of IT hardware and software assets, with a primary focus on company-issued laptops (Windows and Mac). In this role, you will be responsible for maintaining precise inventory records, ensuring prompt software updates and patching, and establishing centralized management practices to uphold compliance, security, and operational efficiency. Responsibilities: Asset Lifecycle Management: - Maintain up-to-date records of IT assets, including assignment, location, lifecycle status, and warranty information. - Supervise the procurement, deployment, maintenance, and decommissioning of laptops and peripherals. - Implement and uphold policies governing hardware and software asset usage. Software Update & Patch Management: - Administer centralized software deployment and patching using tools like Microsoft Intune, Jamf, or similar solutions. - Ensure regular updates, security patches, and compliance on Windows and macOS endpoints. - Monitor and report patch compliance status and rectify non-compliant systems. Endpoint Configuration & Compliance: - Define and enforce standard operating environments (SOE) for Windows and Mac devices. - Apply configuration policies, security baselines, and MDM (Mobile Device Management) practices. - Provide support for remote device setup, configuration, and management. Vendor & License Management: - Track and manage software licenses to ensure compliance with vendor agreements. - Collaborate with procurement for license renewals and hardware acquisitions. - Engage with vendors and support teams to address escalated issues or warranty claims. Reporting & Auditing: - Generate routine reports on asset inventory, license utilization, and patch compliance. - Prepare for and assist in internal or external IT audits. - Identify opportunities for cost optimization and risk mitigation. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - Minimum 4 years of experience in IT asset management or endpoint management. - Proficiency in tools such as Microsoft Intune, Jamf, SCCM, or equivalent platforms. - Sound knowledge of Windows and macOS administration, patching, and configuration management. - Familiarity with ITIL practices and asset lifecycle frameworks. - Strong organizational, analytical, and communication skills. Preferred Skills: - ITIL or relevant certification (e.g., CSAM, CHAMP). - Experience with automated software deployment solutions. - Understanding of cybersecurity principles and endpoint protection tools.,

As the primary point of contact for all IT helpdesk queries, you will be responsible for ensuring timely resolution and providing high-quality user support. Your duties will include handling hardware troubleshooting, software installation, and configuration on various platforms, with a focus on macOS. You will also manage the end-to-end IT asset lifecycle, including procurement, tagging, assignment, maintenance, and disposal. Facilitating asset allocation for new joiners and ensuring efficient asset recovery during employee exits will be part of your role. You will be required to coordinate with vendors for purchase orders, repairs, replacements, and warranty claims. Additionally, organizing and tracking asset movement between locations or departments to maintain up-to-date inventory records will be crucial. Your responsibilities will extend to overseeing peripheral and secondary IT infrastructure such as TVs, speakers, and other media hardware. You will need to ensure adherence to ITIL practices in daily operations and contribute to continuous process improvement efforts. The successful applicant for this role will demonstrate proficiency in English (both written and oral) and the ability to complete tasks on time while collaborating effectively with other departments. Excellent communication skills, stakeholder engagement abilities, strong problem-solving skills, proficiency in data management, high integrity, and ownership are essential qualities. A minimum of 3-5 years of experience in IT asset management or IT support roles is required. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule will involve day shifts with fixed timings. An ITIL Certification is mandatory for this role, and the work location is in person. Application Questions: - What is your current CTC - What is your expected CTC ,

We are looking for an experienced and dynamic Application Support professional to join our Asset Management client located in Pune/Mumbai. In this high-impact role, you will serve as the service owner for key investment applications such as Aladdin, Bloomberg, and WSO. Your responsibilities will include ensuring seamless support, service improvement, and operational excellence across different global time zones. You will collaborate closely with cross-functional teams and strategic partners to address complex issues, manage incidents, and foster continuous improvement in front-office systems. This role is ideal for individuals who excel in fast-paced environments and possess a combination of robust technical expertise and stakeholder engagement skills within the asset management sector. The ideal candidate will have over 10 years of experience in the financial services industry, with a specific focus on asset management technology. Additionally, a minimum of 5 years of hands-on experience in service management or application support within front-office environments is required. Proficiency in Front office platforms like Aladdin, Charles River, Bloomberg, etc., is essential. Candidates should demonstrate the ability to troubleshoot application and trade-related issues using logs, queries, and MI tools. Familiarity with market data tools such as Bloomberg Terminal, Reuters, EIKON is preferred. Exposure to ITIL practices and tools like ServiceNow, JIRA, Confluence, CMDB is a plus. A strong understanding of the trade life cycle, FIX protocols, OMS/EMS platforms (Bloomberg, MarketAxess, TradeWeb) is necessary. Successful candidates will have a proven track record of collaborating with global stakeholders in agile, cross-functional setups. Deep comprehension of investment workflows, front-office operations, financial instruments, and global market regulations is required. This position requires the ability to work effectively across different time zones, including UK, Europe, APAC, and Americas. For further information or to express your interest, please contact us at ruchita.khole@credencehrservices.com.,

Company: Artivo Surfaces Pvt Ltd Location: Hyderabad, India Employment Type: Full-Time Shift: Flexible to cover Central to Pacific Standard Time Zones (US Hours) - Hybrid About Artivo Surfaces India Artivo Surfaces India, a leader in innovative surface solutions, is committed to delivering exceptional quality and customer satisfaction. We are seeking a skilled Helpdesk Technician to join our dynamic IT team in Hyderabad, providing top-tier technical support to ensure seamless operations for our global workforce. Job Summary The Helpdesk Technician will serve as the first point of contact for employees experiencing technical issues with hardware, software, or network systems. This role requires excellent English communication skills, proficiency in Microsoft Office 365 (O365) and Active Directory, and the ability to work flexible hours to support Central (CST) to Pacific Standard Time (PST) zones (US hours). The ideal candidate will have 23 years of helpdesk experience and a customer-centric approach to resolving technical challenges efficiently. Key Responsibilities Respond promptly to technical support requests via phone, email, or ticketing systems, ensuring timely resolution of hardware, software, and network issues. Troubleshoot and resolve issues related to Microsoft Office 365 (O365), including email, Teams, OneDrive, and other productivity tools. Manage user accounts, permissions, and password resets in Active Directory within a Windows-based environment. Install, configure, and update computer systems, applications, and peripherals to maintain operational efficiency. Provide clear, step-by-step guidance to non-technical users in excellent English, ensuring high user satisfaction. Escalate complex issues to higher-level support teams when necessary, documenting all steps and communications. Maintain accurate records of support requests, resolutions, and knowledge base articles for future reference. Collaborate with global IT teams to ensure seamless support across Central to Pacific Standard Time zones (approximately 7:30 PM to 10:30 AM IST). Stay updated on emerging technologies, O365 updates, and Active Directory best practices to enhance support capabilities. Qualifications and Requirements 2 to 3 years of experience in a helpdesk or IT support role, with a proven track record of resolving technical issues. Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users. Hands-on experience with Microsoft Office 365 (O365) administration and troubleshooting (e.g., Outlook, Teams, SharePoint, OneDrive). Proficiency in Active Directory for user account management, group policies, and permissions. Familiarity with Windows operating systems and basic networking concepts (e.g., DNS, DHCP, VPN). Ability to work flexible hours to accommodate Central (CST) to Pacific Standard Time (PST) zones (evening/night shifts IST). Strong problem-solving skills and attention to detail, with a customer-centric approach to support. Experience with IT ticketing systems (e.g.,ServiceNow, Zendesk, or similar) is a plus. Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate) are highly desirable. Preferred Skills Knowledge of remote desktop tools and basic scripting for automation. Familiarity with ITIL practices or other IT service management frameworks. Ability to multitask in a fast-paced environment while maintaining professionalism and courtesy. Why Join Artivo Surfaces India? Be part of a growing, innovative company with a commitment to excellence. Opportunity to work with cutting-edge technologies and a global team. Competitive compensation and opportunities for professional development. Inclusive and collaborative work environment that values diversity and teamwork

The Helpdesk Technician will be responsible for providing first-level IT support within the Data Centre Management Operations Centre (DCMOC). This role includes monitoring, troubleshooting, and coordinating incident resolutions to ensure optimal performance of data centre operations. Key Responsibilities: Helpdesk Support & Incident Management: - Act as the first point of contact for IT support requests related to data centre operations. - Monitor alerts, tickets, and system notifications to detect and escalate issues promptly. - Log, track, and resolve hardware, software, and network issues in the ticketing system. - Troubleshoot connectivity, server, storage, and application-related issues. - Escalate critical incidents to Level 2/3 support teams as needed. Data Centre Operations Support: - Assist in monitoring data centre infrastructure, including power, cooling, servers, storage, and network devices. - Support remote hands operations, including hardware reboots, patching, and device installations under guidance. - Maintain inventory of IT assets, ensuring proper documentation and tracking. - Assist in implementing data centre security and compliance policies. User Support & Access Management: - Manage user access requests, including provisioning and de-provisioning of accounts. - Assist users with VPN, remote access, and authentication issues. - Reset passwords and troubleshoot account lockouts in accordance with IT security policies. Required Skills & Qualifications: Key Required Skills: - Excellent communication and documentation skills. - Basic understanding of Data Centre components (not specific to any domain/sub-domain). - Ability to handle ticketing systems, incident logging, and troubleshooting. - Familiarity with data centre monitoring tools and ITIL practices.,

The role of a Manager, BizOps at Mastercard entails leading the Site Reliability Engineering team in solving problems, developing the CI/CD pipeline, and spearheading DevOps automation and best practices. The Business Operations team is at the forefront of the DevOps transformation, advocating for change and standards across various organizational domains. Individuals in this role must possess a penchant for automation, a collaborative spirit, and the ability to work seamlessly across development, operations, and product teams. As a people manager, the incumbent will oversee functions such as Alerting & Monitoring, Capacity Management, CI-CD, Agile, and Production Support using SRE principles and ITIL practices. The role also involves implementing Automation best practices to enhance customer experience and eliminate operational toil. Collaboration with global support teams is essential to establish a responsive and agile operational unit, setting high standards for performance. Key responsibilities include contributing to engineering and production support strategies, troubleshooting applications, minimizing development costs, mentoring staff, and staying abreast of technological advancements. The role involves the entire lifecycle of services, from inception to refinement, and requires proactive engagement in activities such as system design consulting, capacity planning, and incident response. Qualifications for this role include a BS degree in Computer Science or a related field, experience with algorithms, data structures, and scripting, as well as a systematic problem-solving approach. Proficiency in programming languages like C, C++, Java, Python, Go, Perl, or Ruby is preferred, along with expertise in designing and troubleshooting distributed systems. Strong communication skills, adaptability to change, and a collaborative mindset are vital attributes for success in this role. The ideal candidate should have hands-on experience with industry-standard CI/CD tools, architecture techniques, and a broad array of technologies including Cloud platforms, Java, Web Services, Oracle, Linux, messaging protocols, and security coding practices. Additionally, knowledge in governance, strategy, and technology planning is beneficial for establishing effective operational frameworks within the organization. Mastercard emphasizes corporate security responsibility, requiring all employees to adhere to security policies, maintain information confidentiality and integrity, report security breaches, and undergo periodic security training sessions in alignment with company guidelines.,

Job Description: Cloud Adoption Program Manager Job Summary We are seeking an experienced and highly motivated Cloud Adoption Program Manager to lead and coordinate cloud migration and adoption programs for multiple government and enterprise clients. Based in New Delhi/Pune/Mumbai/Bangalore, this role requires a deep understanding of cloud technologies, government IT systems, and large-scale project execution. The candidate will oversee the end-to-end cloud journey of clientsfrom assessment and planning, to migration execution, and post-migration optimization and support. The ideal candidate will have experience in program management, cloud platforms (preferably OpenStack, Red Hat OpenShift, and hybrid cloud models), and a strong understanding of the unique needs of government IT ecosystems. Key Responsibilities Program Management & Governance Lead cloud adoption programs for various government/enterprise customers under the cloud initiative. Develop detailed project plans, budgets, and timelines aligned with client goals and customers strategic roadmap. Establish governance frameworks to ensure compliance with regulatory policies. Cloud Migration Assess existing infrastructure, applications, and workloads to determine cloud readiness. Coordinate with internal and external stakeholders for seamless cloud migration. Ensure secure, scalable, and compliant migration of legacy applications and data to Cloud. Manage application rehosting, refactoring, or re-platforming based on assessment outcomes. Post-Migration Support Provide ongoing support and optimization of cloud resources post-migration. Establish monitoring, alerting, and performance tracking mechanisms. Ensure proactive problem management. Train customer IT staff for cloud operations and governance. Stakeholder & Client Engagement Serve as the primary point of contact for client departments and agencies. Build trusted advisory relationships with CIOs, Department Heads, and IT teams. Conduct regular program status reviews and risk assessments with client and Jio leadership. Required Skills & Qualifications Bachelors or Masters degree in Computer Science, IT, Engineering, or related field. 15+ years of IT program/project management experience, with at least 4 years in cloud adoption. Demonstrated experience managing cloud adoption/migration in large enterprises or public sector. Familiarity with Public Cloud, OpenStack, Azure Stack HCI, Red Hat OpenShift, and Kubernetes. Experience in migrating legacy applications and handling hybrid cloud environments. Understanding of Indian government procurement, compliance, and data residency regulation. Experience in delivering cloud training and knowledge transfer to end users of cloud. Excellent stakeholder management, documentation, and communication skills. PMP, PRINCE2, or equivalent certification preferred. Nice to Have Experience working with NIC (National Informatics Centre) or other central/state e-Governance initiatives. Exposure to NIC Cloud Services, or other Government of India cloud platforms. Working knowledge of ITIL practices for service management in a government context.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principle Consultant - Insurance Manual Functional Testing We are seeking a dynamic and versatile Principal Consultant with expertise in the insurance industry and a passion for playwriting. This dual-role position offers the unique opportunity to lead strategic consulting projects in the insurance sector while also contributing creatively through playwriting. The ideal candidate will bring deep industry knowledge and creative storytelling skills to both areas, driving innovation and engagement within the company and the broader community Responsibilities . Working knowledge of Manual Functional Testing . Experience in Test Rail, JIRA & Confluence . Experience in insurance P and C domain. . Working Knowledge driven development (&ldquoBDD), Dev Ops concepts . Strong understanding and experience with Agile Framework (design, terminology, ceremonies, construct, etc.) . Working knowledge of Agile and Test Management Tools (i.e., JIRA, X-Ray, etc.) . Understanding several types of automation frameworks, Behaviour Driven, Data Driven etc. . General Testing Skills that include manual testing, functional test case preparation, test data preparation, test environment setup etc. . Effective communication skills & highly proactive in approach . Ability to manage & prioritize deliverables. . Ability to be learn and apply new processes and tools. Qualifications we seek in you! Minimum Qualifications / Skills . BE/ B Tech/ MCA/M Tech . Valid and relevant Years of Testing Experience Preferred Qualifications/ Skills . Strong Specialty Insurance domain & IT knowledge . Manual Functional Testing with good integration. . Automation Testing. (Playwright preferable) . Datawarehouse Testing experience. (Mandatory) . Should be able to test Web Apps, Desktop Apps, API Services, DB, Data validations. . Experience on JIRA/ Remedy tool . Iterative / Agile / DevOps/ ITIL practices & tools . Execution of Transformation, Integration & Automation Programs/ Projects . Excellent verbal, written communication skills and Analytical reasoning ability. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purch

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principle Consultant - Insurance Manual Functional Testing We are seeking a dynamic and versatile Principal Consultant with expertise in the insurance industry and a passion for playwriting. This dual-role position offers the unique opportunity to lead strategic consulting projects in the insurance sector while also contributing creatively through playwriting. The ideal candidate will bring deep industry knowledge and creative storytelling skills to both areas, driving innovation and engagement within the company and the broader community Responsibilities . Working knowledge of Manual Functional Testing . Experience in Test Rail, JIRA & Confluence . Experience in insurance P and C domain. . Working Knowledge driven development (&ldquoBDD), Dev Ops concepts . Strong understanding and experience with Agile Framework (design, terminology, ceremonies, construct, etc.) . Working knowledge of Agile and Test Management Tools (i.e., JIRA, X-Ray, etc.) . Understanding several types of automation frameworks, Behaviour Driven, Data Driven etc. . General Testing Skills that include manual testing, functional test case preparation, test data preparation, test environment setup etc. . Effective communication skills & highly proactive in approach . Ability to manage & prioritize deliverables. . Ability to be learn and apply new processes and tools. Qualifications we seek in you! Minimum Qualifications / Skills . BE/ B Tech/ MCA/M Tech . Valid and relevant Years of Testing Experience Preferred Qualifications/ Skills . Strong Specialty Insurance domain & IT knowledge . Manual Functional Testing with good integration. . Automation Testing. (Playwright preferable) . Datawarehouse Testing experience. (Mandatory) . Should be able to test Web Apps, Desktop Apps, API Services, DB, Data validations. . Experience on JIRA/ Remedy tool . Iterative / Agile / DevOps/ ITIL practices & tools . Execution of Transformation, Integration & Automation Programs/ Projects . Excellent verbal, written communication skills and Analytical reasoning ability. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Job Description : YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireSCCM Professionals in the following areas : Experience 8-10 Years Job Description Required Skills and Competencies - Senior Workplace Engineer (SCCM & Intune) Technical Skills: .8+ years of experience in endpoint management, with a strong background in SCCM and Microsoft Intune. .Proven experience managing hybrid environments (on-premises and cloud-based). .Strong knowledge of Windows 10 and upgrade to Windows 11, including installation, configuration, upgrades, and troubleshooting. .Expertise in creating and deploying application packages and task sequences in SCCM. .Experience with software deployment, OS migration, and patch management. .Proficiency in PowerShell scripting for automation and system management tasks. (desirable) .Familiarity with Endpoint Analytics, reporting tools, and performance monitoring in SCCM/Intune. .Strong troubleshooting skills for software, OS, network, and hardware issues. .Understanding of ITIL practices, incident and change management. .Experience in international IT environments, with cross-site coordination and multi-time zone support. Soft Skills: .Proactive and self-motivated with the ability to take ownership and drive initiatives. .Strong analytical and problem-solving skills. .Excellent verbal and written communication, capable of coordinating with business units and service providers. .User-focused mindset with attention to detail and structured work habits. .Comfortable working under pressure and handling multiple simultaneous requests. .Team-oriented, collaborative, and supportive of collective team success. .Fluent in English (spoken and written) other European languages are a plus Required Technical/ Functional Competencies Required Skills and Competencies - Senior Workplace Engineer (SCCM & Intune) Technical Skills: .8+ years of experience in endpoint management, with a strong background in SCCM and Microsoft Intune. .Proven experience managing hybrid environments (on-premises and cloud-based). .Strong knowledge of Windows 10 and upgrade to Windows 11, including installation, configuration, upgrades, and troubleshooting. .Expertise in creating and deploying application packages and task sequences in SCCM. .Experience with software deployment, OS migration, and patch management. .Proficiency in PowerShell scripting for automation and system management tasks. (desirable) .Familiarity with Endpoint Analytics, reporting tools, and performance monitoring in SCCM/Intune. .Strong troubleshooting skills for software, OS, network, and hardware issues. .Understanding of ITIL practices, incident and change management. .Experience in international IT environments, with cross-site coordination and multi-time zone support. Soft Skills: .Proactive and self-motivated with the ability to take ownership and drive initiatives. .Strong analytical and problem-solving skills. .Excellent verbal and written communication, capable of coordinating with business units and service providers. .User-focused mindset with attention to detail and structured work habits. .Comfortable working under pressure and handling multiple simultaneous requests. .Team-oriented, collaborative, and supportive of collective team success. .Fluent in English (spoken and written) other European languages are a plus Required Behavioral Competencies Accountability: Takes responsibility for and ensures accuracy of results and deadlines of the function and/or team and in completing own work. Collaboration: Reaches out to others in team to ensure connections are made and team members are working together. Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration. Agility: Demonstrates openness to the possibilities that change presents and begins to plan for how role may change. Works with others to prepare for change. Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Communication: Communicates well-organized ideas, information, and data to broad and diverse audiences across the Organization (through formal and informal presentations). Helps others identify their appropriate audience. Drives Results: Sets realistic stretch goals for self & others and perseveres to follow through with resilience and remains calm in a crisis or stressful situation to exceed organization/client expectation. Resolves Conflict: Identifies and understands the source of conflict, addresses, and overcomes. Certifications ITIL V4, TOGAF Certified, Cloud Solution Architect At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Job Description : YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireOracle APEX Professionals in the following areas : Job Description: Key Responsibilities: Design, develop, test, and document business applications using Oracle APEX. Deploy and configure Oracle APEX and Oracle REST Data Services (ORDS) on Red Hat Linux servers. Perform Linux system administration tasks, including installation, patching, memory management, and performance tuning. Use and manage RHEL command-line tools effectively for system operations and troubleshooting. Review and clarify business requirements, design technical solutions, and document ER diagrams and implementation details. Coordinate with business and IT stakeholders to ensure smooth testing and delivery. Maintain service levels in alignment with KPIs and contribute to continuous improvement of IT services. Support diverse IT systems and contribute to technology projects across development and support functions. Participate in process evaluation and enhancement of the service management framework. Mandatory Skills: 4-5 years of hands-on experience in Oracle APEX application development. Strong knowledge of Red Hat Enterprise Linux (RHEL) including: Installation and maintenance Memory and performance management Strong command-line (CLI) proficiency Proficiency in Oracle SQL, PL/SQL, and Linux shell scripting. Understanding of Software Development Life Cycle (SDLC) and ITIL practices. Ability to independently manage development and support tasks. Strong understanding of enterprise IT landscapes and application environments. Strong analytical and problem-solving skills. Preferred Skills: Red Hat certifications (e.g., RHCSA, RHCE) and Oracle APEX certifications are an advantage. Familiarity with Tomcat, WebLogic, or other application servers. Experience with DevOps tools or automation frameworks. Exposure to international, multi-location work environments. Additional Requirements: Excellent verbal and written communication skills. Candidates must be based in Bangalore or willing to relocate to Bangalore upon selection. Service-oriented mindset with flexibility to take on various IT tasks as needed. At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture