8 Servicenow Operations Jobs

As a ServiceNow Senior Analyst at Lennox, you will play a key role in the analysis, support, monitoring, and continual improvement of various integrations, applications, forms, Service Portal pages, new modules in Security Operations, GRC, and BCM in ServiceNow. Your responsibilities will include: - Ensuring production stability, operations, administration, and monitoring of various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC, and Scoped applications. - Bringing innovative thoughts around operational activities, system improvements, production stability, and enhancing user experiences. - Maintaining integrations with third-party and in-house systems using ServiceNow standard connectors/custom solutions. - Participating in monitoring/process improvement initiatives to standardize solutions on the ServiceNow platform for a stable production instance. - Involvement in platform maintenance activities such as cloning and ServiceNow version upgrade to align with the latest releases. - Preparing process flows, user guides, KB documents based on incident needs and activities. - Building test cases using ATF or creating testing documents and converting them to ATF as required. - Troubleshooting open incidents and performing root cause analysis (RCA). - Supporting business users with functional queries post-delivery of business requirements. - Addressing urgent/priority incidents as part of on-call support. Qualifications required for this role include: - 3 to 6 years of experience in ServiceNow operations. - Proficiency in server-side and client-side scripting on the ServiceNow platforms. - Experience in operations and configuration of Incident Management, Change Management, Problem Management, Knowledge Management, and other ITSM modules. - Working knowledge of integrations like REST, SOAP supported by ServiceNow. - Strong skills in analysis, debugging, critical code documentation, business document creation, and interacting with business to resolve issues/queries. - Experience in operational activities, on-call handling, system monitoring, and performance activities. - Awareness in the upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules, and troubleshooting discovery status. - Proficiency in workflow management. - Experience in performance analytics is a plus. - Excellent communication and analytical skills. - Ability to work independently with limited supervision. - Knowledge of the ITIL process.,

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results and are adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business, aiming to manage and enforce the day-to-day service management processes defined for the operation of these systems. This involves ITSM Process Consulting for CM/KM/EM, primarily focusing on problem management, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technologies (AWS, Azure), and knowledge of Data Warehouse Principals. Key Responsibilities: - Provide appropriate governance oversight to ensure adherence to standard methodology, processes, and practices within the practitioner community. - Define organizational measures to determine the state of the practice area and practitioner success. - Develop and administer tools for effective practitioner skill assessments. - Lead the continuous feedback process for practitioners to identify process improvements. - Own, champion, and improve the technology analytics process. - Understand technology assets/environments/services, business needs, and SLAs. - Create and manage processes and reports that provide insight into improvement opportunities. - Build and lead a Team of ITIL Service Management Professionals. - Act as the Services Process Manager for Problem, Change, Knowledge & Event Management processes. - Partner with adjacent services team leaders to deliver the service operations strategic plan. - Define, implement, and maintain key performance indicators (KPIs) of the services. - Conduct root cause analysis meetings and facilitate the problem management process. - Manage incident and change management processes for operational stability. - Develop a framework and facilitate audits and assessments to ensure process and service effectiveness. - Partner with the Data Science team for potential ITSM Intelligent Automation use cases. Decision Making Authority: Interaction with subordinate supervisors, customers, and/or functional peer group managers. Interact with the VP of Managed Services and Business Unit Constituents to enhance Managed Service offerings. Continuous Improvement: Collaborate with teams to determine monitoring requirements and implement appropriate monitors. Identify corrective actions to increase efficiency and meet targets. Participate in ITSM Process enhancement, defect fixes & testing in ServiceNow environment. Required Qualifications: - Bachelor's degree in Business, Computer Science, Information Technology or related field; or equivalent work experience. - 10-15 years of experience in project execution role. - Proficiency in assigned practice area. - Superior written and verbal communication skills. - ITIL Foundation or Expert certification. - Work experience with Service Management tools, preferably ServiceNow. Preferred Qualifications: - ServiceNow Operations experience. - Data Science for ITSM Intelligent Automation. - ITIL Expert certification. - Experience with PowerBI and Flexera One. - Process consulting, training & coaching experience. About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years, focusing on Asset Management, Retirement Planning, and Insurance Protection. Join an inclusive, collaborative culture and work with talented individuals who share your passion for doing great work. Full-Time/Part-Time: Full time Timings: 2:00 pm - 10:30 pm India Business Unit: AWMPO AWMP&S President's Office Job Family Group: Technology,

You are a Sr. Manager at Coforge with over 14 years of experience in enterprise IT, specializing in AI, AI Ops & ServiceNow Operations. Located in Greater Noida, you will be responsible for leading enterprise evaluation and adoption strategy for AI/ML platforms such as Microsoft Azure AI & Copilot, AWS Bedrock, OpenAI, Google Vertex AI, and others. As an AI evangelist, you will advise business leaders on translating complex capabilities into practical use cases like GenAI copilots, intelligent chatbots, process intelligence, and AI agents. Your role involves guiding business units on effectively leveraging AI while maintaining a balance between innovation, cost, security, and compliance. You will establish and oversee AI platform operations, including model lifecycle management, retraining schedules, usage monitoring, and performance optimization. Additionally, you will define and implement AI observability, monitoring, and drift detection mechanisms to ensure high availability and trust in AI-driven outputs. Collaborating closely with IT Ops and platform teams, you will integrate AI into observability, alerting, and AIOps pipelines for real-time insights and automation triggers. You will also be responsible for owning the AI platform governance model, which includes access control, versioning, security, and audit compliance. In terms of ServiceNow Operations, you will own and lead the ServiceNow platform roadmap covering ITSM, ITOM, HRSD, and low-code/no-code development. Your responsibilities will include overseeing ServiceNow platform operations, performance management, upgrades, patching, and capacity planning in collaboration with infrastructure teams. Ensuring that incident, change, and release management processes for ServiceNow align with ITIL standards and business continuity objectives will also be part of your role. Furthermore, you will integrate AI features into ServiceNow such as Now Assist, predictive intelligence, NLP bots, and ML models in workflows. The ideal candidate will have 12-15 years of experience in enterprise IT, demonstrating strong leadership in AI strategy, platform engineering, and ServiceNow delivery. You should possess proven experience working with AI/ML platforms like Azure OpenAI, Copilot, OpenAI APIs, Google Vertex AI, AWS Bedrock & SageMaker, as well as deep hands-on and solutioning knowledge of ServiceNow (ITSM, ITOM, low-code). Moreover, you should have strong experience in enterprise automation, integration strategy, AI-powered service delivery, and governance. Excellent stakeholder engagement skills are crucial for this role, as you will be expected to influence both business leaders and technical teams effectively.,

As a ServiceNow Operations Lead at Value Center ERP, your primary responsibility will be to collaborate with the support partner and customers, providing technical and governance support for ServiceNow O&M tasks. You will lead the sustainment efforts performed by engineers and technicians supporting the platform, ensuring that procedures are properly documented and tickets are proactively addressed. Your impact will be significant as you will be responsible for coordinating and governing the proper adjudication and disposition of incident, requests, and change tickets assigned to the team. You will develop, implement, and enforce deployment plans and operation checklists for the sustainment of the platform. Additionally, you will enforce configuration, change, and release management policies and procedures. In this role, you will ensure timely response to system alerts and customer-reported issues, resolving them by exercising independent judgment within established guidelines. You will also be responsible for documenting system administration tasks such as patching, configuring software, responding to service outages, monitoring system performance, fixing system issues, and managing accounts. To be successful in this position, you should have a Masters or Bachelor's degree in IT/Computer Science with at least 5 years of relevant experience. You must hold ServiceNow Certified System Administrator certifications and have strong analytical and critical thinking skills. Effective interpersonal and communication abilities are essential for partnering with business customers, partners, and users to address and fix problems. Join our forward-thinking team at Value Center ERP and be part of a group dedicated to driving digital transformation in manufacturing. Together, we contribute to innovative projects that have a significant impact on our business and the industry. At Siemens Energy, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. If you are a standout colleague with a strong willingness to participate and help others, and you thrive in a fast-paced environment with self-motivation, we invite you to apply for this exciting opportunity. For more information on how you can make a difference at Siemens Energy, visit [1] http://www.siemens-energy.com/employeevideo Siemens Energy celebrates diversity and inclusion, recognizing the power generated through our differences. We do not discriminate based on ethnic background, gender, age, religion, identity, or disability. Join us in energizing society and driving the energy transition forward. We offer a range of rewards and benefits, including automatic coverage under Medical Insurance for all employees. Siemens Energy also provides an option to opt for a Meal Card, which is as per the terms and conditions prescribed in the company policy as a part of CTC, a tax-saving measure.,

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business. Your function will be to manage and enforce the day-to-day service management processes defined for the operation of these systems including ITSM Process Consulting for CM/KM/EM, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technologies (AWS, Azure), and understanding around Data Warehouse Principals. **Key Responsibilities:** **Major Areas of Accountability:** - Provide appropriate governance oversight to ensure adherence to standard methodology, processes, and practices. - Define organizational measures to determine the state of the practice area and practitioners" success. - Develop and administer tools to measure practitioner skill assessments effectively. - Lead the development of a continuous feedback process for practitioners to identify process improvements. - Own, champion, and improve the technology analytics process. - Lead a Team of ITIL Service Management Professionals. - Act as the Services Process Manager for Problem, Change, Knowledge & Event Management processes. - Partner with adjacent services team leaders to deliver service operations strategic plan and roadmap. - Define, implement, and maintain key performance indicators (KPIs) of the services. - Chair operational review cadence for internal governance related to service performance. - Conduct root cause analysis/postmortem meetings and facilitate the problem management process. - Manage incident and change management processes for operational stability. - Facilitate audits and assessments to ensure processes and services support the mission. - Serve as an expert advisor for Process Improvement & ITSM Intelligent Automation. - Knowledge of ServiceNow Predictive Analytics & other ML Tools. - Manage employee performance, set objectives, and conduct regular reviews. - Build relationships with key business stakeholders. **Decision Making Authority:** Frequently interact with subordinate supervisors, customers, and functional peer group managers on matters between functional areas, company divisions, or customers. **Continuous Improvement:** - Work with application teams to determine the impact of changes on monitors. - Identify scope of process improvements & logging defects or enhancements. - Keep all process documents & SharePoint site up-to-date. **Required Qualifications:** - Bachelor's degree in Business, Computer Science, Information Technology, or related field. - 10-15 years experience in project execution role across the solution delivery life cycle. - Proficiency in assigned practice area. - Superior written and verbal communication skills. - ITIL Foundation or Expert certification. - Work experience with Service Management tools, preferably ServiceNow. **Preferred Qualifications:** - ServiceNow Operations. - Data Science for ITSM Intelligent Automation. - ITIL Expert. - PowerBI. - Flexera One. - Process consulting. - Training & Coaching. Join Ameriprise India LLP, a U.S. based financial planning company, to be part of an inclusive, collaborative culture that rewards contributions and offers opportunities for growth and development. Work with talented individuals who share your passion for doing great work and make a difference in your community. Take the next step and create a career at Ameriprise India LLP. **Full-Time/Part-Time:** Full time **Timings:** (2:00p-10:30p) **India Business Unit:** AWMPO AWMP&S President's Office **Job Family Group:** Technology,

Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration. Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed. Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues. Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner. Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users. Ensure Compliance with security standards, access controls and Audit requirements Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team) to ensure code quality, performance and maintainability. Partner with the business on exploring new opportunities to automate the operations processes. Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles Adhere to Agile Methodology and ServiceNow Best Practices Required Skills & Qualifications: Bachelor's degree or equivalent work experience 5+ years of experience with ServiceNow platform as Development/Operations/Administration Proven expertise in managing the ServiceNow Platform in large enterprise environment. Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc) Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies. Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus Exposure to HRSD, SecOps or GRC modules is preferred Strong knowledge of ITIL, Agile and DevOps Methodologies Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation Excellent communication and documentation skills Certifications (Required): ServiceNow Certified System Administrator (CSA) is must Certifications (Preferred): ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM, HRSD, or SecOps ITIL v4 Foundation or higher

Lead the design, development, and implementation of ServiceNow solutions. Strong HRSD SN experience (OOTB and processes) Expertise with ServiceNow Human Resource Service Delivery application in HR Case management, HR lifecycle events (On-boarding, offboarding etc.), Content Management, Employee Centre Pro. Experience with a full HRSD suite implementation Good to have if experienced with OOTB Workday Spoke integration Experience with GRC Module implementation is preferred Extensive experience creating custom Widget using html, CSS, bootstrap, AngularJS etc Understands the security posture of platform and work towards strengthening the compliance level Collaborate with Business Analysts to translate business requirements into technical solutions. Will be involved in developing and maintaining Processes on the ServiceNow platform and will need excellent knowledge of Service Portal setup Will also be responsible to develop, implement and manage ServiceNow solutions on GRC module Should have knowledge of Agile methodologies. Good to have knowledge on Workspaces. Ensure that quality reviews are complete, and coding standards are met contributing to continual improvement initiatives. Provide technical leadership in the integration of ServiceNow with other enterprise systems. Maintain up-to-date knowledge of ServiceNow features, with a focus on GRC and HRSD capabilities Design and implement ITSM Modules in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal. Experience in Service Now SOAP and REST Integration Ability to recognize potential and actual issues and identify opportunities for improvement in the implementation. Ability to find defects and effectively report them. REQUIRED QUALIFICATIONS: Bachelors degree in computer science, engineering, business, or comparable studies 10-14 years of experience in Software Development. HRSD implementation certificate is must ServiceNow Administrator Certification ServiceNow Developer Certification GRC: Integrated Risk Management (IRM) Implementation certificate (Good to have) 4+ years in a technical leadership role Awareness of software quality, strong analytical and conceptual skills Excellent documentation and communication skills and strong attention to detail required. Demonstrate strong ability to evaluate constraints, risks, and dependencies.

ServiceNow Architect should have broad understanding of the servicenow platform as well as understand on the modules in a deep manner having done several implementations. They should be able to solution complex servicenow requirements as well as suggest technical best practice. Also they should have an understanding of AI and how to best use ServiceNow AI to help clients. This role provides multi-technology consulting services on all aspects of application software, infrastructure and related technology components. What you'll be doing Key Responsibilities Lead the architecture of servicenow solutions Advise clients on how to best use the servicenow platform Develop solution blue prints Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies. Leverage ServiceNow's automation capabilities to streamline IT processes and improve service delivery. Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage. Monitor platform performance, conduct audits, and implement improvements to optimize ServiceNow operations. Develop various personas and create a strategy for user experience Ability to integrate AI into servicenow solutions thinking out fo the box and innovatively Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field (Masters degree preferred). Experience: 8 plus years of experience as a servicenow Architect Proven track record of successfully designing and implementing complex ServiceNow solutions in large-scale enterprises. Necessary ServiceNow certifications At least 3 successful implementations of ServiceNow.