Principal Lead - IT Service Management Specialist

As an IT Service Delivery Manager at Ameriprise India LLP, your primary role is to ensure the development and adoption of standard methodology, processes, and tools across the user community. Your responsibilities include: - Providing ITSM Process Consulting for CM/KM/EM, with a primary focus on problem management - Generating Service Level Reports - Driving Continuous Service Improvement - Conducting Data Analytics & Data Visualization - Overseeing ServiceNow Operations - Managing Major Incidents - Handling IT Asset Management (HAM & SAM) - Demonstrating understanding of Cloud Technologies (AWS, Azure) - Understanding Data Warehouse Principals Your key responsibilities will involve: - Providing governance oversight to ensure adherence to standard methodology and practices - Defining organizational measures to assess practitioner success - Developing tools for practitioner skill assessments - Leading continuous feedback processes for process improvements - Owning technology analytics processes - Leading and managing a team of ITIL Service Management Professionals - Acting as the Services Process Manager for various management processes - Defining, implementing, and maintaining key performance indicators - Chairing operational review meetings for service performance - Managing incident and change management processes - Facilitating audits and assessments for process and service improvement - Partnering with the Data Science team for ITSM Intelligent Automation - Managing employee performance and conducting reviews - Building relationships with key stakeholders You must have: - Bachelor's degree in Business, Computer Science, Information Technology, or related field - 10-15 years of experience in project execution - Demonstrated proficiency in assigned practice area - Superior written and verbal communication skills - ITIL Foundation or Expert certification - Work experience with ServiceNow - Excellent communication skills and ITIL process training experience Preferred qualifications include experience with ServiceNow Operations, Data Science for ITSM Intelligent Automation, ITIL Expert certification, PowerBI, Flexera One, process consulting, and training & coaching. About Ameriprise India LLP: Ameriprise India LLP has been providing client-based financial solutions for 125 years. Headquartered in Minneapolis, with a global presence, the firm focuses on Asset Management, Retirement Planning, and Insurance Protection. Join a collaborative culture that rewards contributions and offers opportunities for growth and community impact. This is a full-time position with timings from 2:00 PM to 10:30 PM in the AWMP&S President's Office under the Technology job family group.,