3 Technology Analytics Jobs

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business. Your function will be to manage and enforce the day-to-day service management processes defined for the operation of these systems including ITSM Process Consulting for CM/KM/EM, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technologies (AWS, Azure), and understanding around Data Warehouse Principals. **Key Responsibilities:** **Major Areas of Accountability:** - Provide appropriate governance oversight to ensure adherence to standard methodology, processes, and practices. - Define organizational measures to determine the state of the practice area and practitioners" success. - Develop and administer tools to measure practitioner skill assessments effectively. - Lead the development of a continuous feedback process for practitioners to identify process improvements. - Own, champion, and improve the technology analytics process. - Lead a Team of ITIL Service Management Professionals. - Act as the Services Process Manager for Problem, Change, Knowledge & Event Management processes. - Partner with adjacent services team leaders to deliver service operations strategic plan and roadmap. - Define, implement, and maintain key performance indicators (KPIs) of the services. - Chair operational review cadence for internal governance related to service performance. - Conduct root cause analysis/postmortem meetings and facilitate the problem management process. - Manage incident and change management processes for operational stability. - Facilitate audits and assessments to ensure processes and services support the mission. - Serve as an expert advisor for Process Improvement & ITSM Intelligent Automation. - Knowledge of ServiceNow Predictive Analytics & other ML Tools. - Manage employee performance, set objectives, and conduct regular reviews. - Build relationships with key business stakeholders. **Decision Making Authority:** Frequently interact with subordinate supervisors, customers, and functional peer group managers on matters between functional areas, company divisions, or customers. **Continuous Improvement:** - Work with application teams to determine the impact of changes on monitors. - Identify scope of process improvements & logging defects or enhancements. - Keep all process documents & SharePoint site up-to-date. **Required Qualifications:** - Bachelor's degree in Business, Computer Science, Information Technology, or related field. - 10-15 years experience in project execution role across the solution delivery life cycle. - Proficiency in assigned practice area. - Superior written and verbal communication skills. - ITIL Foundation or Expert certification. - Work experience with Service Management tools, preferably ServiceNow. **Preferred Qualifications:** - ServiceNow Operations. - Data Science for ITSM Intelligent Automation. - ITIL Expert. - PowerBI. - Flexera One. - Process consulting. - Training & Coaching. Join Ameriprise India LLP, a U.S. based financial planning company, to be part of an inclusive, collaborative culture that rewards contributions and offers opportunities for growth and development. Work with talented individuals who share your passion for doing great work and make a difference in your community. Take the next step and create a career at Ameriprise India LLP. **Full-Time/Part-Time:** Full time **Timings:** (2:00p-10:30p) **India Business Unit:** AWMPO AWMP&S President's Office **Job Family Group:** Technology,

Job Description: The Infosys e2e Architecture team has responsibility to drive technology change across Infosys customers spanning across multiple countries around the world Responsibilities will include the plan design and build of E2E service Architectures and Technology selection support for specific technology areas Key Responsibilities: As an E2E Architect your responsibilities will involve Publishing Target Architecture Architecture Assessment Initial Impact Assessments and High Level Architecture documentation defining the blueprint from 3 months to 5 years out Define E2E Architecture ranging from CPE firmware requirements BackOffice microservice strategy API definitions Cloud strategy and B2B specific requirements Define e2e roadmap Define Plan Of record for future budgets Big Room Guidance control Kanban boards monitor Jira stories within agile way of working Involvement RFx for new components Engage with Industry Bodies and keep watching brief of trends and standards Vendor selection Working in Agile framework be responsible for grooming strategic based tickets arranging workshops with SMEs component architects and once consensus is reached on Target Architecture be able to socialize this at exec level and relevant stakeholders including component architects test engineers and operations Technical Requirements: Primary skills Technology Analytics Functional Business Analyst Technology Cloud Platform Cloud Platform ALL Technology Oracle Cloud Service Cloud Agent Scripting Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen strategy and cross industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Preferred Skills: Technology->Analytics - Functional->Business Analyst,Technology->Cloud Platform->Cloud Platform - ALL,Technology->Cloud Platform->GCP Container services

Key Responsibilities: Strategy Governance Develop and implement an enterprise-wide external workforce strategy aligned with scientific, clinical, and operational goals. Establish and maintain governance frameworks, policies, and compliance standards in partnership with Legal, HR, Procurement, and department leaders. Program Vendor Management Oversee the full lifecycle of the external workforce including sourcing, onboarding, tracking, and offboarding via VMS such as SAP Fieldglass. Manage key vendor relationships (CROs, staffing firms, consultants), ensuring high performance and cost-effectiveness. Partner with regional and functional leads on continuous improvement initiatives. Risk Compliance Ensure adherence to labor laws, co-employment risks, GxP, and FDA/EMA requirements. Serve as process owner for SOX audits, including execution of monthly controls and support for audit readiness. Technology Analytics Lead development of dashboards and reporting tools (e. g. , Tableau, Alteryx) to monitor cost, utilization, and workforce trends. Provide insights and recommendations to senior leadership to inform strategic workforce planning. Stakeholder Engagement Team Leadership Act as a trusted advisor to business leaders across various functions. Mentor and manage a team (where applicable), and champion process standardization, scalability, and operational excellence. Support change management, training, and policy adherence across the organization. What We Expect of You Bachelor s degree in Human Resources, Business, Life Sciences, or related field (MBA or MS preferred). 8-12 years of experience managing external workforce programs, with 3+ years in life sciences or biotech preferred. Deep expertise in contingent workforce models and VMS tools (Fieldglass, Beeline). Strong knowledge of regulatory and compliance frameworks (e. g. , SOX, GxP, FDA). Proven success leading cross-functional programs and influencing senior stakeholders. What You Can Expect from Us As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being. We offer competitive annual base salary, and a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities.