3 Servicenow Reporting Jobs

You will be working at Servin AI, where the focus is on building an AI co-pilot that assists ServiceNow developers in designing, debugging, and deploying complex workflows, business logic, and automations efficiently. The AI co-pilot not only generates code but also comprehends the structure and configuration of each ServiceNow instance, including custom tables, Flow Designer flows, Business Rules, Script Includes, ACLs, and scoped apps. The ultimate aim is to significantly decrease the time required to develop robust solutions on ServiceNow, while also enhancing quality and developer satisfaction. As a ServiceNow Business Analyst at Servin AI, your primary responsibility will involve bridging the gap between IT business requirements and the ServiceNow platform. This role will require you to collaborate with stakeholders across various levels within the organization, ranging from team members to senior leaders, to gather requirements, analyze existing processes, and ensure the successful implementation of ITSM and Asset Management solutions through ServiceNow. Your key responsibilities will include facilitating requirements-gathering workshops, stakeholder interviews, and user story sessions to identify business needs and priorities. You will be translating business requirements into clear user stories, acceptance criteria, and sprint backlog items, as well as collaborating closely with development teams to ensure that technical solutions align with business objectives. Additionally, you will serve as a Scrum Master for agile development teams, overseeing sprint planning, daily stand-ups, sprint reviews, and retrospectives. Monitoring project progress, identifying and mitigating risks, providing regular updates to stakeholders, maintaining project documentation, coordinating and managing user acceptance testing, coaching team members on agile methodologies, Scrum best practices, and ServiceNow capabilities, fostering a collaborative team environment, and acting as the liaison between business stakeholders and technical teams will also be part of your responsibilities. Furthermore, leading testing efforts to ensure the quality and accuracy of platform enhancements and updates will be crucial. To be successful in this role, you should have a Bachelor's degree in business administration, IT, or a related field, along with at least 5 years of experience as a Business Analyst on ServiceNow implementation projects. Strong knowledge of ITIL processes and ServiceNow modules, proven ability to gather and document business requirements, experience in facilitating workshops, user interviews, and stakeholder engagement, proficiency in maintaining project artifacts, excellent communication and facilitation skills, familiarity with ServiceNow reporting and analytics capabilities, demonstrated experience in leading agile teams, and the ability to adjust to shifting priorities and thrive in a fast-paced environment are essential requirements. The position is based in Remote/In Office Bangalore, offering a full-time permanent employment type with a CTC range of 12-14 LPA. The interview process at Servin AI involves a resume shortlist, a Business Deep Dive session, an Async Project task, and a Final Call session to align on working style, timeline, and next steps. For any inquiries, feel free to contact vivek@servin.ai.,

As a ServiceNow Technical Architect at Bristol Myers Squibb, your primary responsibility will be to design, develop, and maintain the technical architecture of the ServiceNow platform. In this role, you will work closely with stakeholders, business analysts, and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience. Your key responsibilities will include architecting, designing, developing, testing, and maintaining the ServiceNow platform according to industry best practices. You will also be accountable for supporting and managing the ServiceNow architecture lifecycle for new and existing integrations. Collaboration with cross-functional teams to deliver ServiceNow solutions, troubleshooting and resolving issues, and ensuring clear communication and transparency within the team and stakeholders are vital aspects of this role. To excel in this position, you should possess a degree in Computer Science, Information Systems, or a related field, along with at least 6 years of experience in ServiceNow development and implementation with a focus on architecture. Proficiency in various ServiceNow modules, strong analytical and problem-solving skills, excellent communication abilities, and the capacity to work independently in a fast-paced environment are essential qualifications. Additionally, experience with ServiceNow integrations, scripting languages, reporting and analytics, Agile development methodologies, performance tuning, security, compliance, and the CSDM framework will be valued. Holding certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) is a plus. If you are looking for a rewarding and meaningful career that allows you to contribute to transforming the way medicine is made and delivered, consider joining our diverse team at Bristol Myers Squibb. In this role, you will have the opportunity to work on innovative solutions that impact patients" lives around the world. Bristol Myers Squibb values diversity, inclusion, and individual empowerment, providing a work environment that encourages employees to apply their talents and perspectives. The company offers competitive benefits, services, and programs to support employees in achieving their professional and personal goals. Furthermore, Bristol Myers Squibb is committed to accommodating individuals with disabilities throughout the recruitment process and ensuring a supportive work environment for all employees.,

Are you ready to write your next chapter Join our ever-evolving Service Management team as a Senior Lead Analyst - Technical Report and help us unleash the potential of every business. We are building a world-class IT Service Management (ITSM) team from the ground up, utilizing technology and knowledge to empower colleagues in delivering exceptional market-leading services to both internal and external clients. As a part of the reporting engineers team, you will be responsible for delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned environment. Your role will involve user engagement, scope capture, design, and delivery of analysis/reporting solutions to end users. Additionally, you will provide ongoing support for solutions, utilize Servicenow functions to create analytics dashboards, and ensure the quality of deliverables. You will be based in our modern hubs located in Indore, Pune, or Bangalore, where things move fast in the APAC region. Collaboration with different teams and offices globally is a key aspect of our agile and dynamic work culture. To excel in this role, you must possess exceptional knowledge of Servicenow reporting functionality, Performance Analytics, Process Mining, Data Architecture, KPIs/Metrics, and report development. Strong skills in data analysis, communication, problem-solving, and attention to detail are essential. Proficiency in using Microsoft environment and tools, including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration, is required. Experience in the IT service industry, ITIL, development methodology, and familiarity with wiki documentation would be advantageous. A positive attitude towards challenges, willingness to learn, and adaptability are key traits we value in our team members. If you are determined, inclusive, and open to collaboration across borders, apply now to be a part of our team and contribute to the next chapter in your career.,