15 Servicenow Reporting Jobs

Role Overview: As a SM Service Quality Assurance consultant at Ernst And Young LLP, part of the Service Management team, you will play a major role in delivering EY's strategic initiatives through continuous improvement. Your focus will be on portfolio operational stability, building a continual improvement culture, operational standardization, and optimization of business processes. Your expertise will be crucial in identifying existing problems within portfolios and driving efficiency by mentoring stakeholders towards creating value, promoting growth, and stability. Key Responsibilities: - Manage end-to-end service management activities for the portfolio and meet defined SLA/KPI/performanc...

ITSM Reporting Analyst ServiceNow & Power BI Job Summary: The ITSM Reporting Analyst is responsible for designing, developing, and maintaining IT Service Management (ITSM) reports and dashboards in ServiceNow and Power BI . The role involves data extraction, visualization, and analytics to support IT operations, service performance, and compliance with SLAs. The ideal candidate will have strong expertise in ServiceNow Performance Analytics, Power BI, and ITIL-based reporting to drive actionable insights for IT service improvements. Key Responsibilities: ITSM Reporting & Dashboard Development: Develop and maintain ServiceNow dashboards using Performance Analytics, Reports, and Indicators . Cr...

As a Cloud Service Manager at LSEG (London Stock Exchange Group), you will play a crucial role in ensuring the seamless operation of cloud platforms and products. You will lead the Cloud Site Reliability Engineering team within Cloud & Productivity Engineering, focusing on maintaining and enhancing the reliability, availability, scalability, and performance of the Cloud platform and products. Your responsibilities will include: - Being accountable for maintaining all ITSM processes such as incident, problem, request, and change - Conducting post-mortem exercises for incidents and problems, documenting lessons learned and implementing preventative actions - Championing continuous improvement ...

As a ServiceNow Business Analyst at UST, you will play a crucial role in bridging the gap between business requirements and technical solutions. Your expertise in ServiceNow modules, workflows, and configurations will be key to analyzing business needs, optimizing processes, and ensuring seamless implementation of ServiceNow solutions. Key Responsibilities: - Work closely with business stakeholders to gather, analyze, and document ServiceNow requirements. - Translate business needs into functional specifications for ServiceNow configurations, enhancements, and integrations. - Conduct gap analysis to identify areas for process improvement within ServiceNow. - Collaborate with developers, arch...

Job Description: As an SM Service Quality Assurance consultant at Ernst And Young LLP, you will play a crucial role in contributing to EY's strategic initiatives through continuous improvement and focus on portfolio operational stability, building a continual improvement culture, operational standardization, and optimization of business processes. Your expertise will be instrumental in identifying existing problems within portfolios, driving relevant change methodologies such as Design Thinking, Lean, and Agile, and ensuring strong implementation of Business Relationship Management to align with market-driven best practices. You will be responsible for managing end-to-end service management ...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Mercury Support Team Incident Management Lead Your key responsibilities Process lead - Incident Manager will ensure that all MST teams execute Incident processes in compliance with defined quality standards. Ticket Backlog and Ageing Management - Incident Manager will ensure that ticket ageing is managed on an ongoing basis a...

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results and are adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business, aiming to manage and enforce the day-to-day service management processes defined for the operation of these systems. This involves ITSM Process Consulting for CM/KM/EM, primarily focusing on problem management, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technolo...

What you will do: Assist with Configuring, managing, and maintaining the ServiceNow platform, ensuring its functionality and performance.? Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. Assist with platform upgrades and apply patches to ensure the system is up to date when required. Partner with ServiceNow team members to develop workflows, perform testing, and assist in solution development.? Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources. Help monitor the overall platf...

As a Senior ServiceNow Developer at Bristol Myers Squibb, you will play a crucial role in designing, developing, and implementing complex ServiceNow solutions to support our mission of transforming patients" lives through science. Your responsibilities will include collaborating with business stakeholders to understand their requirements, maintaining and enhancing existing ServiceNow applications, troubleshooting issues, and staying updated on the latest ServiceNow features and functionalities. Additionally, you will mentor and train junior ServiceNow developers, contribute to the development of best practices, and work with cross-functional teams to automate business processes using Service...

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business. Your function will be to manage and enforce the day-to-day service management processes defined for the operation of these systems including ITSM Process Consulting for CM/KM/EM, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technologies (AWS, Azure), and understanding aro...

As an Analyst 3 in Data Analytics & Business Intelligence at Comcast, your role is vital in transforming data into actionable insights that drive strategic decision-making. You will be responsible for analyzing trends, interpreting data, and identifying opportunities that directly contribute to the success of Comcast. Working collaboratively across functions, you will craft compelling narratives from numerical data that influence key business decisions and shape the direction of the company. Success in this role requires a set of key traits including being a good listener, problem solver, organized, collaborative, perceptive, and analytical. These attributes will enable you to excel in deliv...

You will be working at Servin AI, where the focus is on building an AI co-pilot that assists ServiceNow developers in designing, debugging, and deploying complex workflows, business logic, and automations efficiently. The AI co-pilot not only generates code but also comprehends the structure and configuration of each ServiceNow instance, including custom tables, Flow Designer flows, Business Rules, Script Includes, ACLs, and scoped apps. The ultimate aim is to significantly decrease the time required to develop robust solutions on ServiceNow, while also enhancing quality and developer satisfaction. As a ServiceNow Business Analyst at Servin AI, your primary responsibility will involve bridgi...

As a ServiceNow Technical Architect at Bristol Myers Squibb, your primary responsibility will be to design, develop, and maintain the technical architecture of the ServiceNow platform. In this role, you will work closely with stakeholders, business analysts, and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience. Your key responsibilities will include architecting, designing, developing, testing, and maintaining the ServiceNow platform according to industry best practices. You will also be accountable for supporting and managing the ServiceNow architecture lifecycle for new and existing integrations. Collaboration with cross-f...

Are you ready to write your next chapter Join our ever-evolving Service Management team as a Senior Lead Analyst - Technical Report and help us unleash the potential of every business. We are building a world-class IT Service Management (ITSM) team from the ground up, utilizing technology and knowledge to empower colleagues in delivering exceptional market-leading services to both internal and external clients. As a part of the reporting engineers team, you will be responsible for delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned environment. Your role will involve user engagement, scope capture, design, and delivery of analysis/reporting solutio...

Only Apply, IF YOU ARE INTERESTED FOR 6+ Months Contract, Job Title: ServiceNow Reporting Analyst Location: Remote Duration: 6 months (with potential extension) Shift: 3 pm to 12 am IST About the Role: We are seeking a skilled ServiceNow professional to support our client in developing and optimizing reports, dashboards, and data analytics. The role will involve close collaboration with client stakeholders to provide actionable insights that improve operational processes. Key Responsibilities: • Design, develop, and maintain ServiceNow reports and dashboards. • Analyze data trends to identify process improvement opportunities. • Collaborate with internal leads and client teams to gather requ...