11 Servicenow Reporting Jobs

Job Description: As an SM Service Quality Assurance consultant at Ernst And Young LLP, you will play a crucial role in contributing to EY's strategic initiatives through continuous improvement and focus on portfolio operational stability, building a continual improvement culture, operational standardization, and optimization of business processes. Your expertise will be instrumental in identifying existing problems within portfolios, driving relevant change methodologies such as Design Thinking, Lean, and Agile, and ensuring strong implementation of Business Relationship Management to align with market-driven best practices. You will be responsible for managing end-to-end service management activities for the portfolio, meeting defined SLAs/KPIs/performance targets, and communicating with key stakeholders to share important learnings and best practices. Additionally, you will provide overall practice guidance to consultants and portfolios in areas such as Incident, Problem, Service Knowledge, Transition, Service Catalogue, Service Request, and Change Management. With over 12 years of experience in Service Management & Quality Management, you will drive initiatives using industry best practices and tools, enforce a culture of continual improvement, and lead improvement projects for portfolios. Your role will involve utilizing ISO 20K, Six Sigma Black Belt, DMAIC methodology, and Quality System Management to ensure effective service management processes and services. In this position, you will demonstrate consulting, creativity, critical thinking, project planning, and attention to detail capabilities. Your strong analytical mindset, logical thinking capability, and expertise in tools like Microsoft PowerBI and ServiceNow Reporting will be essential in driving service excellence and improving customer perception. You will also be responsible for defining and rolling out a balanced scorecard for the engagements you are aligned to. As an SM Service Quality Assurance consultant, you will have the opportunity to engage with senior executives, negotiate complex issues, drive analytical solutions, and lead activities using tools like Microsoft Office products, SharePoint, Yammer, and Microsoft Teams. Additionally, you will oversee the SM Service Assurance and Quality Management, SM Portfolio Consultant lead, and provide staff oversight, including hiring, setting objectives, coaching, and counselling for improvement. This role requires a minimum of 3 years of college education or related work experience, approximately 12+ years of experience in technology operations, Quality Management, and Service Management, along with certifications such as ISO 20K, ITIL V3 expert, V4 MP Certification, and Six Sigma Green/Black Belt. Your dedication to building a better working world aligned with EY's values and commitment to creating new value while building trust in capital markets will contribute to shaping the future with confidence and addressing pressing global issues. Join EY to be part of a globally connected powerhouse of diverse teams and help build a better working world.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Mercury Support Team Incident Management Lead Your key responsibilities Process lead - Incident Manager will ensure that all MST teams execute Incident processes in compliance with defined quality standards. Ticket Backlog and Ageing Management - Incident Manager will ensure that ticket ageing is managed on an ongoing basis and to co-ordinate action plans for excessively aged items or items which required a degree of ownership and co-ordination. Post Incident Review - Incident Manager will review items where KPIs are not met and work with the teams to analyze reasons for non-compliance and agree improvement plans. Incident Manager to drive monthly service reviews with Product Line leaders, Service Delivery Managers, and Vendors. Deliver training for new joiners and ad-hoc as required on Incident and ticket handling processes. Ensure process documents are maintained in line with EY Technology and MST standards. Skills and attributes for success To qualify for the role you must have extensive knowledge and experience of ITIL IT Service Management processes preferably in a global support organization. Experience of managing service delivery performance and compliance through agreed metrics and service levels. Ability to communicate effectively across a complex and diverse group of stakeholders. Strong data analytics skills to identify the most important areas to focus on. Ideally, you'll also have knowledge of SAP technologies and experience with ServiceNow ITSM suite. Experience with ServiceNow reporting and PowerBI or other data visualization technologies would be advantageous. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results and are adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business, aiming to manage and enforce the day-to-day service management processes defined for the operation of these systems. This involves ITSM Process Consulting for CM/KM/EM, primarily focusing on problem management, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technologies (AWS, Azure), and knowledge of Data Warehouse Principals. Key Responsibilities: - Provide appropriate governance oversight to ensure adherence to standard methodology, processes, and practices within the practitioner community. - Define organizational measures to determine the state of the practice area and practitioner success. - Develop and administer tools for effective practitioner skill assessments. - Lead the continuous feedback process for practitioners to identify process improvements. - Own, champion, and improve the technology analytics process. - Understand technology assets/environments/services, business needs, and SLAs. - Create and manage processes and reports that provide insight into improvement opportunities. - Build and lead a Team of ITIL Service Management Professionals. - Act as the Services Process Manager for Problem, Change, Knowledge & Event Management processes. - Partner with adjacent services team leaders to deliver the service operations strategic plan. - Define, implement, and maintain key performance indicators (KPIs) of the services. - Conduct root cause analysis meetings and facilitate the problem management process. - Manage incident and change management processes for operational stability. - Develop a framework and facilitate audits and assessments to ensure process and service effectiveness. - Partner with the Data Science team for potential ITSM Intelligent Automation use cases. Decision Making Authority: Interaction with subordinate supervisors, customers, and/or functional peer group managers. Interact with the VP of Managed Services and Business Unit Constituents to enhance Managed Service offerings. Continuous Improvement: Collaborate with teams to determine monitoring requirements and implement appropriate monitors. Identify corrective actions to increase efficiency and meet targets. Participate in ITSM Process enhancement, defect fixes & testing in ServiceNow environment. Required Qualifications: - Bachelor's degree in Business, Computer Science, Information Technology or related field; or equivalent work experience. - 10-15 years of experience in project execution role. - Proficiency in assigned practice area. - Superior written and verbal communication skills. - ITIL Foundation or Expert certification. - Work experience with Service Management tools, preferably ServiceNow. Preferred Qualifications: - ServiceNow Operations experience. - Data Science for ITSM Intelligent Automation. - ITIL Expert certification. - Experience with PowerBI and Flexera One. - Process consulting, training & coaching experience. About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years, focusing on Asset Management, Retirement Planning, and Insurance Protection. Join an inclusive, collaborative culture and work with talented individuals who share your passion for doing great work. Full-Time/Part-Time: Full time Timings: 2:00 pm - 10:30 pm India Business Unit: AWMPO AWMP&S President's Office Job Family Group: Technology,

What you will do: Assist with Configuring, managing, and maintaining the ServiceNow platform, ensuring its functionality and performance.? Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. Assist with platform upgrades and apply patches to ensure the system is up to date when required. Partner with ServiceNow team members to develop workflows, perform testing, and assist in solution development.? Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources. Help monitor the overall platform health and performance, identifying potential issues and proactively addressing them.? Perform system testing on service request workflows, automations, configurations and other development work completed by the team.? Draft and update system design documentation and knowledge articles as required. Create and complete test scripts for testing and validating configurations, automations, catalog items, and other updates to parts of the platform. Create reports and dashboards as required by stakeholders and business customers. What you will need: Required Skills : Bachelors degree required or equivalent work experience 8 to 11 years of ServiceNow administration experience ServiceNow experience?including but not limited to ITSM, Knowledge, Role Management and ACLs, user management and group management. Experience with JavaScript, GlideScript, REST, XML, and other relevant technologies. Experience with ServiceNow Reporting, dashboards and report creation. Preferred Skills : Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged. Experience with SOX enforced policies/procedures and working in a regulated environment . CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator) Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Show more Show less

As a Senior ServiceNow Developer at Bristol Myers Squibb, you will play a crucial role in designing, developing, and implementing complex ServiceNow solutions to support our mission of transforming patients" lives through science. Your responsibilities will include collaborating with business stakeholders to understand their requirements, maintaining and enhancing existing ServiceNow applications, troubleshooting issues, and staying updated on the latest ServiceNow features and functionalities. Additionally, you will mentor and train junior ServiceNow developers, contribute to the development of best practices, and work with cross-functional teams to automate business processes using ServiceNow. To excel in this role, you should hold a degree in Computer Science, Information Systems, or a related field, along with at least 5 years of experience in ServiceNow development and implementation. Possessing certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) will be advantageous. Your experience with various ServiceNow modules including Service Portal, HR Service Delivery, IT Service Management, IT Operations Management, IT Asset Management, and others, will be instrumental in delivering innovative solutions. Proficiency in ServiceNow scripting languages, integrations, reporting, and analytics, as well as Agile development methodologies, is essential. As a self-directed individual with excellent problem-solving abilities and strong communication skills, you will contribute to the continuous improvement of ServiceNow solutions, ensuring optimal performance and smooth operations. Your expertise in ServiceNow security, compliance, performance tuning, and optimization will be highly valued. If you are passionate about leveraging technology to drive advancements in patient care and seek a career that offers both challenges and rewards, we invite you to join our diverse and dynamic team at Bristol Myers Squibb.,

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business. Your function will be to manage and enforce the day-to-day service management processes defined for the operation of these systems including ITSM Process Consulting for CM/KM/EM, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technologies (AWS, Azure), and understanding around Data Warehouse Principals. **Key Responsibilities:** **Major Areas of Accountability:** - Provide appropriate governance oversight to ensure adherence to standard methodology, processes, and practices. - Define organizational measures to determine the state of the practice area and practitioners" success. - Develop and administer tools to measure practitioner skill assessments effectively. - Lead the development of a continuous feedback process for practitioners to identify process improvements. - Own, champion, and improve the technology analytics process. - Lead a Team of ITIL Service Management Professionals. - Act as the Services Process Manager for Problem, Change, Knowledge & Event Management processes. - Partner with adjacent services team leaders to deliver service operations strategic plan and roadmap. - Define, implement, and maintain key performance indicators (KPIs) of the services. - Chair operational review cadence for internal governance related to service performance. - Conduct root cause analysis/postmortem meetings and facilitate the problem management process. - Manage incident and change management processes for operational stability. - Facilitate audits and assessments to ensure processes and services support the mission. - Serve as an expert advisor for Process Improvement & ITSM Intelligent Automation. - Knowledge of ServiceNow Predictive Analytics & other ML Tools. - Manage employee performance, set objectives, and conduct regular reviews. - Build relationships with key business stakeholders. **Decision Making Authority:** Frequently interact with subordinate supervisors, customers, and functional peer group managers on matters between functional areas, company divisions, or customers. **Continuous Improvement:** - Work with application teams to determine the impact of changes on monitors. - Identify scope of process improvements & logging defects or enhancements. - Keep all process documents & SharePoint site up-to-date. **Required Qualifications:** - Bachelor's degree in Business, Computer Science, Information Technology, or related field. - 10-15 years experience in project execution role across the solution delivery life cycle. - Proficiency in assigned practice area. - Superior written and verbal communication skills. - ITIL Foundation or Expert certification. - Work experience with Service Management tools, preferably ServiceNow. **Preferred Qualifications:** - ServiceNow Operations. - Data Science for ITSM Intelligent Automation. - ITIL Expert. - PowerBI. - Flexera One. - Process consulting. - Training & Coaching. Join Ameriprise India LLP, a U.S. based financial planning company, to be part of an inclusive, collaborative culture that rewards contributions and offers opportunities for growth and development. Work with talented individuals who share your passion for doing great work and make a difference in your community. Take the next step and create a career at Ameriprise India LLP. **Full-Time/Part-Time:** Full time **Timings:** (2:00p-10:30p) **India Business Unit:** AWMPO AWMP&S President's Office **Job Family Group:** Technology,

As an Analyst 3 in Data Analytics & Business Intelligence at Comcast, your role is vital in transforming data into actionable insights that drive strategic decision-making. You will be responsible for analyzing trends, interpreting data, and identifying opportunities that directly contribute to the success of Comcast. Working collaboratively across functions, you will craft compelling narratives from numerical data that influence key business decisions and shape the direction of the company. Success in this role requires a set of key traits including being a good listener, problem solver, organized, collaborative, perceptive, and analytical. These attributes will enable you to excel in delivering high-quality, actionable insights to stakeholders through your analytical, communication, and critical thinking skills. Your core responsibilities will involve designing, developing, and maintaining complex SQL queries and scripts for report generation. You will work closely with relational databases, particularly Postgres, to collaborate with cross-functional teams in translating reporting requirements into technical solutions. Additionally, you will develop and maintain Tableau dashboards and visualizations to effectively present data insights while ensuring data privacy and security through proper segmentation and access controls. Moreover, you will optimize and troubleshoot existing reports and data pipelines for performance and accuracy, participate in ETL processes, and analyze data trends to provide valuable insights to stakeholders. Documentation of reporting processes, data models, and workflows will be essential for future reference and continuity. To be successful in this role, you should possess 5 to 7 years of experience in report generation and data analysis, strong proficiency in SQL and relational databases, knowledge of data modeling, privacy, and segmentation techniques, as well as hands-on experience with Tableau. Familiarity with ServiceNow and ETL processes is advantageous, along with strong analytical, problem-solving, and communication skills. Preferred qualifications include experience with ServiceNow CMDB, other BI tools like Power BI or Looker, knowledge of scripting languages such as Python or R, and familiarity with cloud platforms like AWS or Azure. Your commitment to understanding Comcast's operating principles, prioritizing customer experience, continuous learning, teamwork, and driving results will be crucial in excelling in this role. Comcast values diversity, inclusion, and integrity in all aspects of its operations and expects its employees to uphold these principles while delivering exceptional service to customers, investors, and communities.,

You will be working at Servin AI, where the focus is on building an AI co-pilot that assists ServiceNow developers in designing, debugging, and deploying complex workflows, business logic, and automations efficiently. The AI co-pilot not only generates code but also comprehends the structure and configuration of each ServiceNow instance, including custom tables, Flow Designer flows, Business Rules, Script Includes, ACLs, and scoped apps. The ultimate aim is to significantly decrease the time required to develop robust solutions on ServiceNow, while also enhancing quality and developer satisfaction. As a ServiceNow Business Analyst at Servin AI, your primary responsibility will involve bridging the gap between IT business requirements and the ServiceNow platform. This role will require you to collaborate with stakeholders across various levels within the organization, ranging from team members to senior leaders, to gather requirements, analyze existing processes, and ensure the successful implementation of ITSM and Asset Management solutions through ServiceNow. Your key responsibilities will include facilitating requirements-gathering workshops, stakeholder interviews, and user story sessions to identify business needs and priorities. You will be translating business requirements into clear user stories, acceptance criteria, and sprint backlog items, as well as collaborating closely with development teams to ensure that technical solutions align with business objectives. Additionally, you will serve as a Scrum Master for agile development teams, overseeing sprint planning, daily stand-ups, sprint reviews, and retrospectives. Monitoring project progress, identifying and mitigating risks, providing regular updates to stakeholders, maintaining project documentation, coordinating and managing user acceptance testing, coaching team members on agile methodologies, Scrum best practices, and ServiceNow capabilities, fostering a collaborative team environment, and acting as the liaison between business stakeholders and technical teams will also be part of your responsibilities. Furthermore, leading testing efforts to ensure the quality and accuracy of platform enhancements and updates will be crucial. To be successful in this role, you should have a Bachelor's degree in business administration, IT, or a related field, along with at least 5 years of experience as a Business Analyst on ServiceNow implementation projects. Strong knowledge of ITIL processes and ServiceNow modules, proven ability to gather and document business requirements, experience in facilitating workshops, user interviews, and stakeholder engagement, proficiency in maintaining project artifacts, excellent communication and facilitation skills, familiarity with ServiceNow reporting and analytics capabilities, demonstrated experience in leading agile teams, and the ability to adjust to shifting priorities and thrive in a fast-paced environment are essential requirements. The position is based in Remote/In Office Bangalore, offering a full-time permanent employment type with a CTC range of 12-14 LPA. The interview process at Servin AI involves a resume shortlist, a Business Deep Dive session, an Async Project task, and a Final Call session to align on working style, timeline, and next steps. For any inquiries, feel free to contact vivek@servin.ai.,

As a ServiceNow Technical Architect at Bristol Myers Squibb, your primary responsibility will be to design, develop, and maintain the technical architecture of the ServiceNow platform. In this role, you will work closely with stakeholders, business analysts, and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience. Your key responsibilities will include architecting, designing, developing, testing, and maintaining the ServiceNow platform according to industry best practices. You will also be accountable for supporting and managing the ServiceNow architecture lifecycle for new and existing integrations. Collaboration with cross-functional teams to deliver ServiceNow solutions, troubleshooting and resolving issues, and ensuring clear communication and transparency within the team and stakeholders are vital aspects of this role. To excel in this position, you should possess a degree in Computer Science, Information Systems, or a related field, along with at least 6 years of experience in ServiceNow development and implementation with a focus on architecture. Proficiency in various ServiceNow modules, strong analytical and problem-solving skills, excellent communication abilities, and the capacity to work independently in a fast-paced environment are essential qualifications. Additionally, experience with ServiceNow integrations, scripting languages, reporting and analytics, Agile development methodologies, performance tuning, security, compliance, and the CSDM framework will be valued. Holding certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) is a plus. If you are looking for a rewarding and meaningful career that allows you to contribute to transforming the way medicine is made and delivered, consider joining our diverse team at Bristol Myers Squibb. In this role, you will have the opportunity to work on innovative solutions that impact patients" lives around the world. Bristol Myers Squibb values diversity, inclusion, and individual empowerment, providing a work environment that encourages employees to apply their talents and perspectives. The company offers competitive benefits, services, and programs to support employees in achieving their professional and personal goals. Furthermore, Bristol Myers Squibb is committed to accommodating individuals with disabilities throughout the recruitment process and ensuring a supportive work environment for all employees.,

Are you ready to write your next chapter Join our ever-evolving Service Management team as a Senior Lead Analyst - Technical Report and help us unleash the potential of every business. We are building a world-class IT Service Management (ITSM) team from the ground up, utilizing technology and knowledge to empower colleagues in delivering exceptional market-leading services to both internal and external clients. As a part of the reporting engineers team, you will be responsible for delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned environment. Your role will involve user engagement, scope capture, design, and delivery of analysis/reporting solutions to end users. Additionally, you will provide ongoing support for solutions, utilize Servicenow functions to create analytics dashboards, and ensure the quality of deliverables. You will be based in our modern hubs located in Indore, Pune, or Bangalore, where things move fast in the APAC region. Collaboration with different teams and offices globally is a key aspect of our agile and dynamic work culture. To excel in this role, you must possess exceptional knowledge of Servicenow reporting functionality, Performance Analytics, Process Mining, Data Architecture, KPIs/Metrics, and report development. Strong skills in data analysis, communication, problem-solving, and attention to detail are essential. Proficiency in using Microsoft environment and tools, including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration, is required. Experience in the IT service industry, ITIL, development methodology, and familiarity with wiki documentation would be advantageous. A positive attitude towards challenges, willingness to learn, and adaptability are key traits we value in our team members. If you are determined, inclusive, and open to collaboration across borders, apply now to be a part of our team and contribute to the next chapter in your career.,

Only Apply, IF YOU ARE INTERESTED FOR 6+ Months Contract, Job Title: ServiceNow Reporting Analyst Location: Remote Duration: 6 months (with potential extension) Shift: 3 pm to 12 am IST About the Role: We are seeking a skilled ServiceNow professional to support our client in developing and optimizing reports, dashboards, and data analytics. The role will involve close collaboration with client stakeholders to provide actionable insights that improve operational processes. Key Responsibilities: • Design, develop, and maintain ServiceNow reports and dashboards. • Analyze data trends to identify process improvement opportunities. • Collaborate with internal leads and client teams to gather requirements and translate them into effective reporting solutions. • Ensure accuracy, integrity, and timeliness of data in all reports. • Provide recommendations based on data insights to support business decision-making. Requirements: • Proven experience working with ServiceNow reporting and dashboard creation for at least 5 years. • Strong understanding of ServiceNow data structures and reporting capabilities. • Proficiency in data analysis, interpretation, and visualization. • Excellent communication skills and ability to work with cross-functional teams. • Ability to work at least partially overlapping with US time zones. Preferred Skills: • Experience in process improvement initiatives. • Familiarity with other reporting/analytics tools.