Principal Lead - IT Service Management Specialist

As an IT Service Delivery Manager at Ameriprise India LLP, your primary role will be to ensure the development of standard methodology, processes, and tools for providing repeatable results adopted across the user community. You will be responsible for managing and enforcing the day-to-day service management processes related to ITSM Process Consulting, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management, Cloud Technologies (AWS, Azure), and Data Warehouse Principals. **Key Responsibilities:** - Provide governance oversight to ensure adherence to standard methodology and practices. - Define organizational measures to determine the success of practitioners. - Develop tools for effective measurement of practitioner skill assessments. - Lead the development of a continuous feedback process for process improvements. - Champion and improve technology analytics process. - Lead a Team of ITIL Service Management Professionals. - Act as the Services Process Manager for various processes. - Partner with adjacent services team leaders to deliver service operations strategic plan. - Define, implement, and maintain key performance indicators (KPIs). - Chair operational review cadence related to service performance. - Manage incident and change management processes for operational stability. - Facilitate audits and assessments for process and service improvements. - Serve as an expert advisor for Process Improvement & ITSM Intelligent Automation. - Manage employee performance and build relationships with key stakeholders. **Decision Making Authority:** You will frequently interact with subordinate supervisors, customers, and functional peer group managers on matters between functional areas, company divisions, or customers. **Continuous Improvement:** - Work with application teams to determine the impact of changes on monitors. - Identify scope of process improvements and logging defects or enhancements. - Keep all process documents and SharePoint site up-to-date. **Required Qualifications:** - Bachelor's degree in Business, Computer Science, Information Technology, or related field. - 10-15 years of experience in project execution across the solution delivery life cycle. - Proficiency in the assigned practice area. - Superior written and verbal communication skills. - ITIL Foundation or Expert certification. - Work experience with Service Management tools, preferably ServiceNow. Join Ameriprise India LLP, a U.S. based financial planning company, to be part of an inclusive, collaborative culture that rewards contributions and offers opportunities for growth and development. Work with talented individuals who share your passion for doing great work and make a difference in your community. Take the next step and create a career at Ameriprise India LLP.,