Enterprise AI & ServiceNow Operations

You are a Sr. Manager at Coforge with over 14 years of experience in enterprise IT, specializing in AI, AI Ops & ServiceNow Operations. Located in Greater Noida, you will be responsible for leading enterprise evaluation and adoption strategy for AI/ML platforms such as Microsoft Azure AI & Copilot, AWS Bedrock, OpenAI, Google Vertex AI, and others. As an AI evangelist, you will advise business leaders on translating complex capabilities into practical use cases like GenAI copilots, intelligent chatbots, process intelligence, and AI agents. Your role involves guiding business units on effectively leveraging AI while maintaining a balance between innovation, cost, security, and compliance. You will establish and oversee AI platform operations, including model lifecycle management, retraining schedules, usage monitoring, and performance optimization. Additionally, you will define and implement AI observability, monitoring, and drift detection mechanisms to ensure high availability and trust in AI-driven outputs. Collaborating closely with IT Ops and platform teams, you will integrate AI into observability, alerting, and AIOps pipelines for real-time insights and automation triggers. You will also be responsible for owning the AI platform governance model, which includes access control, versioning, security, and audit compliance. In terms of ServiceNow Operations, you will own and lead the ServiceNow platform roadmap covering ITSM, ITOM, HRSD, and low-code/no-code development. Your responsibilities will include overseeing ServiceNow platform operations, performance management, upgrades, patching, and capacity planning in collaboration with infrastructure teams. Ensuring that incident, change, and release management processes for ServiceNow align with ITIL standards and business continuity objectives will also be part of your role. Furthermore, you will integrate AI features into ServiceNow such as Now Assist, predictive intelligence, NLP bots, and ML models in workflows. The ideal candidate will have 12-15 years of experience in enterprise IT, demonstrating strong leadership in AI strategy, platform engineering, and ServiceNow delivery. You should possess proven experience working with AI/ML platforms like Azure OpenAI, Copilot, OpenAI APIs, Google Vertex AI, AWS Bedrock & SageMaker, as well as deep hands-on and solutioning knowledge of ServiceNow (ITSM, ITOM, low-code). Moreover, you should have strong experience in enterprise automation, integration strategy, AI-powered service delivery, and governance. Excellent stakeholder engagement skills are crucial for this role, as you will be expected to influence both business leaders and technical teams effectively.,