20 Servicenow Itom Jobs

As a ServiceNow Operations Lead at Value Center ERP, your primary responsibility will be to collaborate with the support partner and customers, providing technical and governance support for ServiceNow O&M tasks. You will lead the sustainment efforts performed by engineers and technicians supporting the platform, ensuring that procedures are properly documented and tickets are proactively addressed. Your impact will be significant as you will be responsible for coordinating and governing the proper adjudication and disposition of incident, requests, and change tickets assigned to the team. You will develop, implement, and enforce deployment plans and operation checklists for the sustainment of the platform. Additionally, you will enforce configuration, change, and release management policies and procedures. In this role, you will ensure timely response to system alerts and customer-reported issues, resolving them by exercising independent judgment within established guidelines. You will also be responsible for documenting system administration tasks such as patching, configuring software, responding to service outages, monitoring system performance, fixing system issues, and managing accounts. To be successful in this position, you should have a Masters or Bachelor's degree in IT/Computer Science with at least 5 years of relevant experience. You must hold ServiceNow Certified System Administrator certifications and have strong analytical and critical thinking skills. Effective interpersonal and communication abilities are essential for partnering with business customers, partners, and users to address and fix problems. Join our forward-thinking team at Value Center ERP and be part of a group dedicated to driving digital transformation in manufacturing. Together, we contribute to innovative projects that have a significant impact on our business and the industry. At Siemens Energy, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. If you are a standout colleague with a strong willingness to participate and help others, and you thrive in a fast-paced environment with self-motivation, we invite you to apply for this exciting opportunity. For more information on how you can make a difference at Siemens Energy, visit [1] http://www.siemens-energy.com/employeevideo Siemens Energy celebrates diversity and inclusion, recognizing the power generated through our differences. We do not discriminate based on ethnic background, gender, age, religion, identity, or disability. Join us in energizing society and driving the energy transition forward. We offer a range of rewards and benefits, including automatic coverage under Medical Insurance for all employees. Siemens Energy also provides an option to opt for a Meal Card, which is as per the terms and conditions prescribed in the company policy as a part of CTC, a tax-saving measure.,

As a member of the ANSR team supporting Land O'Lakes" Global Capability Center (GCC) setup in India, your role involves ensuring the smooth transition of operations to Land O'Lakes GCC within the next two years. Land O'Lakes, a renowned player in the dairy industry, is committed to leveraging technology to enhance its agricultural practices, incorporating advanced analytics and precision farming techniques for improved efficiency. Your responsibilities will include day-to-day monitoring and maintenance of the enterprise event management and system monitoring framework, particularly focusing on ServiceNow ITOM and Discovery. This entails analyzing system monitoring messages, collaborating with support teams to address alerts, developing monitoring policies, and implementing automation scripts for system and application monitoring. Furthermore, you will be involved in configuring ITOM, Discovery, and Service Mapping to ensure accurate monitoring of applications, databases, servers, and services. Collaboration with technical and support teams is essential to maintain correct relationships and implement event correlation effectively. In terms of integrations and support, you will work closely with various IS groups and project teams to implement system and application monitoring plans. Documentation creation for training support personnel, along with integrating different tools and scripts for monitoring systems, is part of your role. Your expertise in ITIL processes and reporting will be crucial for tracking system performance metrics, analyzing trends, and providing input for system optimization. You will also contribute to capacity planning, performance metric analysis, and event management documentation. Additionally, you will collaborate with ITIL process owners to integrate Event Management with Incident, Change & Problem management processes. With a focus on ServiceNow ITOM, your experience in delivering ITOM tools and processes, along with strong scripting skills and server administration knowledge, will be highly valuable. A Bachelor's degree in computer science, engineering, or related fields is required, along with 5+ years of hands-on experience in ServiceNow ITOM. Your primary skills should include hands-on experience with Discovery probes, Service Mapping configurations, and Event management rules, as well as MID server configuration expertise. Additional skills in designing integrations, improving Discovery performance, and building effective ServiceNow dashboards are desirable. Joining the ANSR team, you will play a key role in supporting Land O'Lakes" transition to its GCC, contributing to the future of food and agriculture through technology and innovation.,

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing ITOM , CSDM , and CMDB modules Must have experience in the design and implementation of the following modules: ITOM : Design, setup, and configuration of ServiceNow ITOM modules such as: Discovery , Service Mapping , Event Management , Cloud Management , Health Log Analytics , Certificate Management , and Orchestration/Integrations CSDM : Implementing and maintaining the Common Service Data Model (CSDM) framework within the ServiceNow platform Defining data requirements, configuring CMDB classes, and establishing relationships between Configuration Items (CIs) Defining, creating, and maintaining relationships such as dependencies , containment , and service relationships Developing and implementing data management and governance policies to ensure data accuracy, consistency, and completeness CMDB : Ensuring the CMDB is populated with accurate and up-to-date data Maintaining alignment with the IT environment and its relationships with business services Extensive experience across the ServiceNow core platform , including security , performance , and compliance Extensive experience in third-party integrations using REST/SOAP , Integration Hub , E-bonding , and Service Graph Connectors Strong hands-on experience in ServiceNow scripting , including: JavaScript , Business Rules , Client Scripts , UI Actions , UI Pages , AngularJS , and Jelly Experienced in collaborating with teams to gather requirements and pain points, and translating them into functional specifications Conduct workshops and training sessions for end-users to ensure successful adoption of implemented solutions Perform system testing , troubleshooting , and issue resolution during implementation phases Collaborate with technical teams to define system integrations , ensuring seamless data flow across platforms Provide ongoing support to end-users, addressing platform/module-related queries and issues Document processes, configurations, and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Strong ownership , accountability , and attention to detail in all work efforts

Hiring ServiceNow ITOM Expert Remote 1 Lakh/Month (CTC) We're looking for a highly skilled ServiceNow ITOM Consultant with 6+ years of experience to join a remote team focused on delivering enterprise-grade solutions. If you're hands-on with Discovery, Service Mapping, and Event Management, this role is for you. Key Responsibilities: Design and implement ServiceNow ITOM modules like Discovery, Service Mapping, and Event Management. Configure and deploy MID Servers, probes, and patterns. Collaborate with ITSM, CMDB, and other cross-functional teams to ensure seamless integration. Optimize ITOM workflows to enhance efficiency and reduce operational costs. Provide technical leadership and maintain clear, reusable documentation. Qualifications: 6+ years of hands-on experience in ServiceNow ITOM. Deep understanding of IT infrastructure (servers, networks, cloud platforms). Scripting proficiency in JavaScript, PowerShell, or Python. Solid understanding of ServiceNow architecture and integration methods. Certifications (Preferred but not mandatory): ServiceNow Certified Implementation Specialist (CIS) Discovery (Expertise in MID Servers, probes, and Discovery patterns.) ServiceNow Certified Implementation Specialist (CIS) Event Management (Ability to deploy monitoring, manage alerts, and automate incident creation.) CSA and ITIL Foundation knowledge is a strong plus. Job Details: Position: ServiceNow ITOM Consultant Experience: 6+ Years Location: Remote, Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Contract Type: Monthly, Long-Term Opportunity

Position Title : Senior ServiceNow Developer (ITOM Event Management & Automation) Minimum ServiceNow Experience : 8+ years Skills & Expertise: 5-8 years of hands-on experience in ServiceNow ITOM Health (Event Management) system development and administration. Strong proficiency in Java and JSON programming languages. Deep understanding and hands-on experience implementing and working with IT Operation Management (ITOM) , particularly within Event Management and APIs. Extensive experience with ITSM modules and processes. Expertise in building automation using ServiceNow, improving and streamlining workflows. Roles & Responsibilities: Custom Development : Deliver high-level technical expertise for the development and customization of ServiceNow modules, particularly in ITOM , ITSM , and Service Portal . Design & Configuration : Design, configure, and deploy ServiceNow ITOM modules following industry best practices and standards. Leadership & Best Practices : Provide technical leadership in system integration and application development, ensuring adherence to best practices across projects. ITOM Module Knowledge : Strong working knowledge of additional ServiceNow ITOM modules such as CMDB , Discovery , Service Mapping , and the CSDM data model. Event Management & Service Mapping : Implementations of Event Management and Service Mapping solutions, providing clients with industry-leading best practices. Identification & Reconciliation Engine : Expertise in the Identification and Reconciliation engine within ServiceNow ITOM. Platform Security & Integration : Advanced understanding of platform security and integration best practices to ensure robust and secure implementations. Application Development & Integration : Spearhead the development of new applications and integrations on ServiceNow from initiation to completion, ensuring they are aligned with customer requirements. Take ownership of the process, including design, implementation, testing, and delivery of high-quality solutions. Workflow Automation : Develop and enhance workflows and scripts to customize and automate business processes on the ServiceNow platform. Certifications: ServiceNow Certified System Administrator (Required) ServiceNow Certified Implementation Specialist Event Management (Required) ITIL Certification (Preferred, but not required)

We are hiring a ServiceNow ITOM Developer with 5-8 years of experience to join our team in a full-time role supporting enterprise IT operations The ideal candidate must have strong hands-on expertise in ServiceNow ITOM modulesspecifically CMDB, Discovery, and Service Mapping Responsibilities include configuring MID Servers, implementing discovery patterns, and scripting probes and sensors to enhance infrastructure visibility and efficiency Strong problem-solving skills and CSA, CAD certifications are mandatory This role is open for Remote, Noida, or Hyderabad locations with a working shift of 4 AM 2 PM IST Location : - Remote, Noida,Hyderabad

We are hiring a ServiceNow ITOM Developer with 58 years of experience to join our team in a full-time role supporting enterprise IT operations. The ideal candidate must have strong hands-on expertise in ServiceNow ITOM modulesspecifically CMDB, Discovery, and Service Mapping. Responsibilities include configuring MID Servers, implementing discovery patterns, and scripting probes and sensors to enhance infrastructure visibility and efficiency. Strong problem-solving skills and CSA, CAD certifications are mandatory. This role is open for Remote, Noida, or Hyderabad locations with a working shift of 4 AM 2 PM IST.

Hello, I hope you are doing well! We have great opportunity for Servicenow ITSM Developer. Exp - 9yrs to 15 yrs Notice period - Immediate - 30 days Location - Bangalore/Pune/Chennai Mandatory skillset - Key Accountabilities • Provide architectural and design oversight to ensure all solutions are fit for purpose and use. • Design/Build technical solutions based on client's needs and process requirements • Deliver solutions using Agile software development processes • Understand the current as is processes” and deliver toolset changes based on upcoming process changes • Customisation or development of enhancement requests for existing ITOM tools and processes • Take care of end to end development activities for a specific enhancement or project as an individual contributor • Work closely with BA’s, Architects, Testing team and process teams • Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects • Ensure gaps are clearly identified and reported to BA/stake holders • Produce design documents where ever necessary • Work closely with vendor resources to meet development deadlines in case of larger projects • Take respective ownership as an individual contributor throughout the project lifecycle • Take respective ownership of preparation of release plan • Involve in Proof of concept activities and provide best possible solution to customer’s/stake holders • Ongoing involvement in continuous improvement of toolset Follow continuous improvement best practices by identifying and diagnosing improvement opportunities Essential Skills/Basic Qualifications: Business Knowledge: Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported: • Can engage with stakeholders at all levels of the organisation from all relevant business areas • Demonstrates a good end to end understanding of the systems processing for the business area & relationships Exposure to the follow key modules in ServiceNow is required: • Incident/Problem/Change • CMDB & Asset • Discovery • Integration hub (Preferable, not essential) • Knowledge • Service (Request) Catalog Demonstrable experience in following Technical concepts of ServiceNow is MUST • ServiceNow web services and APIs • Expert in JavaScript • Workflow Configuration • Working knowledge of relational databases • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) • Coding best practices and ServiceNow recommendation Desirable skills/Preferred Qualifications: • Working experience in ServiceNow Discovery (Preferable, not essential) • Ability to interface and develop with Java/J2EE backend technologies • Working knowledge of Active Directory, LDAP, SSO • Working knowledge of web applications, networks, protocols and email (SMTP, POP3) The following Certifications are an added advantage. • Certified System Administrator • Certified Application Developer • Certified Implementation Specialist • ITIL v4 If JD is matching to your profile kindly share below details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM Total Exp – Relevant Exp – Notice Period – Current CTC – Expected CTC – Current Company - Having all previous companies documents Offer Letter/Reliving letter/PF/Experience letter – Y/N Available for interview pls mention time - Ok with 24*7 Rotational shifts – Y/N PAN Number - Thanks & Regards, Gayatri Gupta GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

Key Deliverables: Administer and maintain ServiceNow ITOM & ITAM modules with a focus on cloud discovery and asset governance Fulfill platform-related service requests, incidents, and perform upgrades and patching Support asset lifecycle tracking, role-based access, and configuration workflows Customize forms, fields, and dashboards to enhance IT asset visibility and compliance Role Responsibilities: Resolve platform issues and streamline asset management tasks Assist in discovery scheduling, asset optimization, and governance Collaborate with stakeholders and technical teams on system improvements Document platform updates, support users, and monitor performance

ServiceNow Developer/Consultant We are seeking skilled and experienced ServiceNow ITOM, HRSD and GRC professionals to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM), Discovery, Configuration Management Database (CMDB) and Human Resource Service Delivery (HRSD) solutions. As a ServiceNow Consultant, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM, HRSD and GRC processes within our organization Experience: 3 & above Education : BE/B.Tech, BCA, B.Sc

JD for ServiceNow ITOM Admin We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here s a summary of the key responsibilities and qualifications for this role: What you'll be doing: ServiceNow ITOM Administration: Work as part of the ITOM admin team, developing custom software solutions. Consulting Services: Install, configure, and integrate ServiceNow ITOM products. Data Solutions: Design solutions for data import/export between ServiceNow and other systems. Platform Management: Manage application and platform upgrades, including impact assessments and remediation plans. User Support: Resolve escalated issues/defects within ServiceNow. Documentation: Prepare technical documentation as required. Knowledge Enhancement: Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. What we are looking for: Experience: 3+ years with ServiceNow ITOM products. Platform Knowledge: Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. Hands-On Skills: Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. Development Skills: Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. Problem-Solving: Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. Project Experience: Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. Preferred Qualifications: Certifications: Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. Personal Attributes: Collaborative: Enjoys working in agile, creative environments. Ambitious: Works independently towards goals with a creative approach. Intuitive: Manages change effectively with strong time management skills. Interpersonal Skills: Contributes to team efforts and maintains up-to-date technical knowledge.

Role & responsibilities Exp- 5-6- overall Location -Pune Job Description: ServiceNow ITOM Specialist Position Overview: We are seeking a skilled and proactive ServiceNow ITOM Developer with strong ITSM(CMDB) and integration skills for ITOM implementation, maintenance, and optimization of the ServiceNow ITOM (IT Operations Management) suite. This individual will work in a matrixed environment, collaborating closely with stakeholders across various teams to ensure alignment with business goals and IT strategies. The ideal candidate will have a strong understanding of the ServiceNow platform, networking concepts, and IT operations. They must possess excellent communication skills, assertiveness, and the ability to drive projects forward in a dynamic environment. Key Responsibilities: 1.Implementation and Maintenance: oContinue the implementation of ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Cloud Management). oMaintain and optimize existing ITOM functionalities to ensure reliability and performance. oEnsure the platform aligns with best practices and organizational requirements. oTroubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, Cloud Management and work with the relevant team and ServiceNow support 2.System Integration and Networking: oIntegrate ServiceNow ITOM with other systems and tools used in the organization. oUtilize knowledge of networking and IT infrastructure to support accurate discovery and service mapping. oTroubleshoot and resolve issues related to integrations and platform functionality. 3.Stakeholder Collaboration: oWork in a matrixed way with stakeholders across IT, business units, and external vendors. oUnderstand and translate business needs into ITOM configurations and workflows. oProvide guidance, training, and documentation to ensure stakeholder adoption and satisfaction. 4Adhere to projects timelines and budgets. oCommunicate progress and challenges effectively to stakeholders and leadership. oProactively identify opportunities for process improvement and automation. 5.Documentation and Compliance: oMaintain detailed documentation for configurations, workflows, and integrations. oEnsure compliance with organizational standards and policies, including security and data governance. Qualifications: •Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). •Strong understanding of ServiceNow ITOM suite, including Discovery, Service Mapping, Event Management and Patterns. •Strong understanding of ServiceNow CMDB and IRE •Experience with networking concepts (TCP/IP, DNS, firewalls) and IT infrastructure. •Ability to work collaboratively in a matrixed environment with diverse teams. •Proven problem-solving skills and a proactive mindset. •Excellent communication skills in English , both written and verbal. •Assertiveness and the ability to push initiatives forward in challenging scenarios. Preferred Qualifications: •ServiceNow certifications in ITOM or related modules. •Experience with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow. •Knowledge of scripting (JavaScript, PowerShell) for automation within the ServiceNow platform. This is an excellent opportunity for a results-oriented professional to play a key role in advancing our IT operations management capabilities while collaborating with a dynamic team. Preferred candidate profile

Design, develop, and implement solutions within the ServiceNow platform, specifically focusing on the ITOM suite. Lead the implementation of the Event Management module to enhance monitoring and alerting capabilities. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Integrate ServiceNow with various third-party tools and systems to streamline operations and enhance functionality. Conduct system testing and ensure quality assurance for all developed solutions. Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues as they arise. Create and maintain documentation for configurations, integrations, and workflows. Key Skills and Qualifications: Proven experience as a ServiceNow Developer with a focus on ITOM, specifically in the Event Management module. Strong understanding of ServiceNow architecture and best practices. Experience in integrating ServiceNow with third-party tools and applications. Proficient in scripting languages such as JavaScript, HTML, and CSS. Familiarity with ITIL processes and methodologies. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively with stakeholders. Preferred Qualifications: ServiceNow certification(s) (e.g., Certified Application Developer, ITOM Certification) is a plus. Experience with other ServiceNow modules (e.g., Incident Management, Change Management) is an advantage

We are seeking skilled and experienced ServiceNow ITOM, HRSD and GRC professionals to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM), Discovery, Configuration Management Database (CMDB) and Human Resource Service Delivery (HRSD) solutions. As a ServiceNow Consultant, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM, HRSD and GRC processes within our organization Location : PAN India Experience: 3 to 6 years ServiceNow ITOM Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions. Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management. Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIS. Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation. Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information. Integrate ServiceNow with other internal and external data sources. Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements. ServiceNow HRSD Implement the Human Resources application in order to set up HR data Configure applications to work with the organisation's HR processes Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub Demonstrated competence in the various HR functional areas, especially employee relations and change management Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration, Knowledge Base and Employee Service Centre Preferred Certifications: ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) with ITSM/HRSD or ServiceNow Certified Application Developer (CAD) certification Experience with Agile development methodologies is a plus

Duration: 6 months Timings: Full Time (As per company timings) Notice Period: (Immediate Joiner - Only) Requirement: We need either an ITSM or an ITOM developer with 6+ years of experience Driving Results: Good single contributor & good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics: Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people.

Dear Candidature, Greetings from ATOS!!! We have an Openings for ServiceNow ITOM Developer with ATOS. Exp: 6 to 18 Years Location : Bangalore ,Mumbai, Pune and Chennai Job Description : More than 3+ years experience in Discovery / ITOM domain on ServiceNow platform. Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to have Basic knowledge and awareness of various other modules like ITBM and security Must have flare for research, innovation and must be passionate to work on innovation topics. If Interested kindly share the resume to shaik.noorani@atos.net with below details : Exp : Rel.Exp : CCTC : ECTC : Notice : Reason for Change: Any Offer in hand:

JD for ServiceNow ITOM Admin We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Heres a summary of the key responsibilities and qualifications for this role: What you'll be doing: ServiceNow ITOM Administration : Work as part of the ITOM admin team, developing custom software solutions. Consulting Services : Install, configure, and integrate ServiceNow ITOM products. Data Solutions : Design solutions for data import/export between ServiceNow and other systems. Platform Management : Manage application and platform upgrades, including impact assessments and remediation plans. User Support : Resolve escalated issues/defects within ServiceNow. Documentation : Prepare technical documentation as required. Knowledge Enhancement : Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. What we are looking for: Experience : 3+ years with ServiceNow ITOM products. Platform Knowledge : Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. Hands-On Skills : Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. Development Skills : Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. Problem-Solving : Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. Project Experience : Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. Preferred Qualifications: Certifications : Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. Personal Attributes: Collaborative : Enjoys working in agile, creative environments. Ambitious : Works independently towards goals with a creative approach. Intuitive : Manages change effectively with strong time management skills. Interpersonal Skills : Contributes to team efforts and maintains up-to-date technical knowledge.

Job Title: ServiceNow ITOM/AIOps Implementation Specialist Location: Chennai/Bangalore Experience: 9 to 12 years Company: Mindsprint Job Summary: Mindsprint is looking for a talented ServiceNow ITOM/AIOps Implementation Specialist to join our innovative team. The ideal candidate will have a strong background in implementing and optimizing IT Operations Management (ITOM) and AIOps solutions using the ServiceNow platform. You will be responsible for deploying, configuring, and maintaining ServiceNow ITOM/AIOps modules to enhance operational efficiency and drive intelligent automation. Key Responsibilities: Implement and configure ServiceNow ITOM/AIOps modules, including Discovery, Event Management, Service Mapping, and Operational Intelligence. Integrate ServiceNow ITOM/AIOps solutions with other IT systems and tools. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Develop workflows, scripts, and automation rules to streamline IT operations. Monitor and optimize the performance of ITOM/AIOps solutions. Provide technical support and troubleshooting for ServiceNow ITOM/AIOps applications. Maintain documentation for configurations, processes, and procedures. Stay updated with the latest ServiceNow features and best practices in ITOM and AIOps. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 9 to 12 years of experience in ServiceNow ITOM/AIOps implementation and configuration. Strong understanding of ITOM and AIOps processes and best practices. Proficiency in JavaScript, PowerShell, and other scripting languages. Experience with ServiceNow modules such as Discovery, Event Management, Service Mapping, and Operational Intelligence. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. ServiceNow Certified Implementation Specialist or similar certification is a plus.

About the Role : We are seeking a highly skilled ServiceNow ITOM Developer with a strong background in Event Management. The ideal candidate will have at least 4 years of hands-on experience in ServiceNow ITOM (IT Operations Management) modules, specifically focusing on Event Management and its integration with other ServiceNow modules. You will be responsible for designing, developing, and implementing ServiceNow Event Management solutions that align with our IT infrastructure and support operations. Key Responsibilities : - Design, develop, and implement ServiceNow Event Management solutions to meet business requirements.- Develop and customize Event Management policies, thresholds, and alert rules for automatic event processing.- Work closely with the ServiceNow ITOM team to integrate Event Management with other modules like Incident Management, Problem Management, Change Management, and Discovery.- Troubleshoot and resolve issues related to ServiceNow Event Management, including event rules, alerting, and notification processes.- Perform regular system updates, maintenance, and upgrades of the ServiceNow Event Management platform. - Develop and maintain integrations with monitoring tools to process incoming events into ServiceNow.- Create and maintain technical documentation for all customizations and integrations.- Ensure that the Event Management process is optimized for efficiency, performance, and scalability.- Collaborate with cross-functional teams to ensure effective implementation and alignment with organizational goals.- Participate in on-call support and provide incident resolution related to ITOM and Event Management. Requirements : - Experience : Minimum 4 years of experience in ServiceNow ITOM, specifically in Event Management.- ServiceNow Modules : Hands-on experience in Event Management, Discovery, Service Mapping, and Orchestration.- Strong knowledge of ServiceNow ITOM and its Event Management processes.- Proficiency in ServiceNow Scripting : Client Scripts, Business Rules, UI Actions, UI Pages, Script Includes.- In-depth understanding of event management best practices, including event correlation, suppression, and alert rules.- Integration Experience : Knowledge of integrating ServiceNow Event Management with third-party monitoring tools (e.g., Nagios, Zabbix, SolarWinds, etc.).- Strong experience with ServiceNow API, Web Services, and data integration processes.- Familiarity with ITIL processes and CMDB concepts.- Experience in configuring and customizing ServiceNow Event Management in an enterprise environment.- Ability to work effectively in an agile environment and manage multiple tasks.- Strong communication and problem-solving skills.- Bachelor's degree in Computer Science, Information Technology, or related field.

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Explain the offerings available with ServiceNow ITOM Suite as well as CMDB. Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Apply Agile software development practices for customizations to the platform and applications Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior caregivers through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily