41 Servicenow Itom Jobs

Role Overview: As a ServiceNow ITOM IT Operations Management Architect, your main responsibility will be to design and implement solutions within the ServiceNow platform to optimize IT operations and infrastructure management. Key Responsibilities: - Design and implement ServiceNow ITOM solutions to enhance visibility and control over IT infrastructure. - Develop best practices for Discovery Event Management, Service Mapping, and Cloud Management within ServiceNow. - Ensure compliance with industry standards and governance policies related to IT operations. - Collaborate with stakeholders to define requirements and translate them into technical solutions. - Integrate ServiceNow ITOM with other ITSM and ITOM modules for seamless operations. - Provide technical leadership and guidance to teams working on ServiceNow implementations. - Optimize workflows, automation, and reporting to improve efficiency. - Conduct training sessions and documentation for end users and administrators. Qualification Required: - Extensive experience in ServiceNow ITOM and IT Service Management (ITSM). - Strong understanding of CMDB (Configuration Management Database), Discovery, and Service Mapping. - Expertise in ServiceNow development, configuration, and integration. - Ability to design scalable and efficient solutions within the ServiceNow ecosystem. - Certifications such as ServiceNow Certified Implementation Specialist ITOM or ITIL Foundation are preferred. - Excellent problem-solving and communication skills.,

ITOM Discovery Administrator (Sr. Developer ServiceNow ITOM Discovery expertise. New Role Discovery Administrator (Sr. Developer) | Bangalore About the Role We are seeking a dedicated ITOM Discovery Administrator (Sr. Developer) with strong technical expertise to configure, maintain, and optimize the ServiceNow Discovery application. This role is pivotal in ensuring accurate and timely population of the CMDB while working closely with cross-functional teams (Compute, Network, Security). Key Responsibilities Configure and maintain the Discovery application post-implementation. Collaborate with Configuration Manager to ensure accurate CMDB population. Interface with Compute, Network & Security teams for access and permissions. Troubleshoot & resolve discovery errors related to access/permissions. Assure timely completion of scheduled discovery jobs. Validate and test Discovery functionality post-upgrades. Monitor environment changes & update Discovery solution accordingly. Manage downloads from the ServiceNow Store (CMDB Classes, Discovery patterns). Add/update schedules, IP ranges, and credentials for new devices & environments. Qualifications & Skills 8- 10 years IT experience, with hands-on ServiceNow ITOM Discovery expertise. Strong knowledge of Networking, Systems Administration, and JavaScript. Proven experience in Discovery configuration, maintenance, and troubleshooting. Ability to collaborate effectively with multi-disciplinary teams. Detail-oriented with strong problem-solving skills.

Dear Candidature, Greetings from ATOS!!! We have an Openings for Senior ServiceNow ITOM Architect. Exp : 10+Years Location : Chennai,Bangalore,Pune and Mumbai Job Description : Good experience in Discovery / ITOM domain on ServiceNow platform. • Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to have Basic knowledge and awareness of various other modules like ITBM and security Must have flare for research, innovation and must be passionate to work on innovation topics. If your intersted kindly share the resume to shaik.noorani@atos.net with below details : Total Exp : Rel .Exp : Current CTC: Expected CTC: Notice :

As a ServiceNow Engineer with 4-7 years of experience, you will be responsible for providing top-notch support to ServiceNow users and stakeholders. Your duties will include troubleshooting and resolving incidents, understanding how ServiceNow functions and is configured, and monitoring performance to ensure optimal system performance. You will also handle user administration, code releases, upgrades, plugin installations, and disaster recovery testing. Your role will involve managing ServiceNow licenses, creating reports and dashboards, and supporting integrations with other systems. You must be adept at fixing system vulnerabilities, applying patches, and extracting data from ServiceNow tables for audit and business needs. Additionally, you should have experience securing passwords, performing disaster recovery testing, and documenting technical procedures and incident remediation. As part of an Agile/Kanban team, you will collaborate with team members to support ServiceNow infrastructure, tools, and integrations. You will also act as a level 3 escalation for the Service Desk, participating in agile driving activities, daily SCRUMs, and after-hours release support. Your accountability for customer satisfaction and adherence to best practices will be crucial in ensuring a positive customer experience. To excel in this role, you must possess hands-on experience with ServiceNow ITOM, Discovery, and Service Mapping implementations. Your technical skills should include familiarity with ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile. Additionally, you should be well-versed in ServiceNow ITOM offerings and able to lead customers through implementation and deployment discussions. Key Qualifications: - ServiceNow Certified Systems Administrator (CSM) - 5+ years of experience on the ServiceNow platform - Bachelor's Degree in Computer Science or equivalent experience Desired Skills: - ITIL v4+ certification - ServiceNow CIS-SPM - ServiceNow Now Mobile - ServiceNow CIS-ITOM Certification - ServiceNow CAD Certification - ServiceNow CIS-Service Mapping In this role, you will be expected to proactively seek out work, continuously learn and improve, and contribute positively to the team's performance. Your ability to adapt, collaborate, and take initiative will be essential for success in this dynamic environment.,

As a ServiceNow Product Owner specializing in IT Operations Management, you will play a crucial role in meeting business requirements, ensuring high service quality, and overseeing professional implementation in operational activities. Supporting Projects and Global Operations, you will provide 2nd and 3rd level support for ServiceNow, consulting customers and users on business requirements related to the platform. Your responsibilities will include managing the ServiceNow ITOM product, encompassing the Discovery processes and data source management. You will be accountable for the functional architecture, process landscape, and implementation of the existing ServiceNow ITOM product. Collaboration with the platform owner, platform architect, and business stakeholders will be key in planning, coordinating, and controlling product functionalities. Your role will involve continuously improving the module implementation, providing dashboards and reporting on ITOM process KPIs, and offering consultancy to the business on planning, process design, evaluation, and implementation of ITOM services. Additionally, you will be responsible for documenting modifications and configurations, conducting information sessions for stakeholders, updating internal communication measures, and defining features for processes and functionalities within the ITOM product. Your expertise in the ITOM environment, including a strong understanding of CMDB, CSDM, SAM processes, asset integration interfaces, and the ServiceNow data model, will be crucial to your success. Working in an agile environment, you will need to demonstrate high motivation in quality documentation, intercultural experience, independence, solution-oriented approach, and interest in innovative solution approaches. Furthermore, your role will involve authoring themes, epics, and user stories, and you should be comfortable with public speaking situations. Basic travel readiness and proficiency in English (both written and spoken) are essential for effective communication. With 8-12 years of total experience and at least 6 years of relevant experience in ITAM and asset accounting processes, you should possess very good skills and experience in implementing and maintaining ITOM environments. In terms of education, you are expected to have a University degree or an equivalent recognized degree. Technical know-how in ITOM, ServiceNow Domain, and ServiceNow ITOM implementation is mandatory. Your ability to provide hands-on support to the support team and troubleshoot issues post Go-live will be critical to ensuring the smooth operation of ITOM processes.,

You will be joining a dynamic and forward-thinking team as an IT Service Management Analyst within the Service Management Office. Your primary responsibility will be to oversee the Event Management processes using ServiceNow ITOM. Reporting to the ITOM Manager and the Event Management Process Owner, you will play a vital role in enhancing service management policies, procedures, and tools. Collaboration with cross-functional teams will be essential to ensure that event management, alerting, and incident creation align with business objectives and stakeholder needs. Your contributions will support the organization's IT service management goals and promote the adoption of ITIL practices throughout Global SAS IT. Key responsibilities include: - Defining, documenting, and implementing processes related to event management - Executing operational activities in accordance with Event Management policies and industry best practices - Addressing tickets for incidents, requests, and enhancements related to event management - Engaging in strategic projects to ensure timely delivery of required event management functionality - Providing guidance and training on event management processes to cross-functional teams - Ensuring seamless integration of event management with other IT Service Management processes - Establishing Key Performance Indicators (KPIs) and metrics to evaluate the effectiveness of event management - Collaborating with stakeholders and process owners to enhance IT service management processes and customer experience - Generating and presenting reports as needed - Identifying opportunities for service improvement The position demands a blend of technical proficiency, process management expertise, and a collaborative approach to working across departments to ensure efficient event management practices. Your qualifications should include a Bachelor's degree in Computer Science or a related field, complemented by seven years of IT experience. Proficiency in ServiceNow ITOM and ITSM is crucial, along with familiarity with Agile, Scrum, and IT architectures both on-premise and in the cloud. Strong communication, problem-solving, and organizational skills are essential, as well as a solid understanding of ITIL processes and principles. Additionally, preferred qualifications include over three years of hands-on experience with ServiceNow ITOM and ITSM, along with an ITIL Foundation Certification. If you possess a curious, passionate, authentic, and accountable mindset, you will fit right in with our values-driven culture.,

As a ServiceNow ITOM Expert, you will leverage your expertise in ServiceNow solution implementation, with a focus on hands-on development, design, and deployment within the ServiceNow platform. Your responsibilities will include scripting and custom application development using ServiceNow, ensuring a seamless integration of core functional areas such as Incident, Problem, Change, Catalog, and Configuration Management Database (CMDB). You will be expected to have experience in the ServiceNow platform, specifically in developing Business rules, Client Scripts, UI Actions, UI Macros, CMS Pages, Notification events, and Service Portal. Additionally, your proficiency in ServiceNow ITOM features such as Discovery and ServiceWatch will be crucial in optimizing IT operations and service delivery. Your role as a ServiceNow ITOM Expert will involve collaborating with cross-functional teams to drive innovation, enhance operational efficiency, and deliver high-quality solutions that align with business objectives. By leveraging your in-depth knowledge and technical skills in ServiceNow, you will play a key role in driving continuous improvement and ensuring the effective utilization of IT resources.,

About The Job The CIS Observability and Monitoring (O&M) Engineering team is looking for a Datadog Engineer Remote or Hybrid to develop and deliver enterprise-wide Datadog solutions to meet the current and future needs for all of SAS Institute, Inc . As a Datadog Engineer, You Will Gather requirements from various SAS business units. Participate in the planning, design, development, testing, and troubleshooting Datadog features. Provide support, including user and operational problems, documentation, customization, and utilization of Datadog features. Work closely with technology partners on integrations. Define and promote monitoring best practices across the organization. Assist with special projects, as assigned, in design, implementation, transition, and operational roles. Required Qualifications 5+ years of Datadog experience. Bachelors degree in computer science, Information Technology, or related field. Equivalent combination of related education, training and experience may be considered in place of the above qualifications. Proven track record of designing, delivering, and administering Datadog solutions. Experience developing and delivering monitoring configurations as code Experience instrumenting Datadog in container orchestration platforms (e.g., Kubernetes) and cloud environments (AWS, Azure, GCP). Familiarity with distributed systems, microservices architecture, and modern application development practices. Willingness to be a member of an on call rotation. Youre curious, passionate, authentic and accountable. These are our values and influence everything we do. Preferred Qualifications Datadog certification achievements Experience with Datadog RUM and APM capabilities. Experience working on an Agile development team. Strong scripting and automation skills (e.g., Python, Bash, PowerShell). Working knowledge of ServiceNow ITOM Event Management and ITIL concepts Knowledge of other monitoring tools such as Zabbix, Grafana, ELK stack, New Relic, etc. General knowledge of networking and firewalls SAS only sends emails from verified sas.com email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [HIDDEN TEXT]. #SAS Show more Show less

You will be working at StatusNeo, a company dedicated to redefining business operations through digital transformation using cutting-edge technologies and innovative strategies. StatusNeo values diversity, inclusivity, and a great work culture, providing a platform for professional growth and development. As a ServiceNow Practice Lead based in Gurugram, you will be responsible for leading the successful delivery of ServiceNow solutions across various domains such as ITSM, CSM, HRSD, ITAM, ITOM, Sec-Ops, and GRC. This role requires a hands-on leader with extensive experience in ServiceNow platform development, implementation, and architecture, as well as a strategic mindset to create scalable and innovative solutions for clients. Your key responsibilities will include being the technical leader and subject matter expert for all ServiceNow solutions, defining and implementing best practices and governance frameworks, collaborating with stakeholders to identify automation opportunities, and delivering measurable business outcomes. You will architect, design, and deliver secure and scalable ServiceNow solutions, lead end-to-end implementations, extend ServiceNow schemas for custom applications, and ensure platform reliability through upgrades and performance troubleshooting. Collaboration with product managers, business analysts, and developers to align solutions with business needs, providing technical options and driving continuous improvement will be essential aspects of your role. To qualify for this position, you should have a minimum of 10 years of software development experience, with at least 8 years dedicated to ServiceNow applications, and hold key certifications such as ServiceNow CSA, CAD, and two CIS certifications. Your technical expertise should include proficiency in ServiceNow ITSM, ITOM, CSM, HRSD, scripting, configuration, SOA technologies, and system integration. Additionally, you should possess leadership skills, problem-solving abilities, and a strategic mindset to deliver innovative solutions to complex problems. A Bachelor's or Master's degree in relevant fields and strong interpersonal skills will be advantageous for this role. Desired skills include experience in enterprise software development, familiarity with emerging technologies for integration into ServiceNow solutions, and the ability to mentor teams and drive innovation. If you are looking for a challenging yet rewarding opportunity to lead and drive ServiceNow solutions while contributing to the growth and success of organizations globally, this role at StatusNeo might be the perfect fit for you.,

As an experienced ServiceNow Engineer with 5 to 7 years of hands-on experience with ServiceNow ITOM, Discovery, and Service Mapping implementations, you will play a crucial role in supporting the platform as an administrator. Your responsibilities will include providing top-notch service to ServiceNow users and stakeholders by promptly addressing their inquiries and resolving issues in an efficient and courteous manner. Your expertise will be utilized in troubleshooting and resolving ServiceNow incidents, understanding the configuration and functionality of ServiceNow, monitoring system performance, managing user administration tasks such as Groups, Roles, and access issues, administering code releases, and performing system upgrades and maintenance activities. Additionally, you will be involved in installing and updating plugins, diagnosing Discovery issues, managing Service Mapping operations, and ensuring compliance with licensing requirements. Your role will also encompass creating reports and dashboards to track trends and report on issues, collaborating with Developers to identify code defects, supporting integrations with other systems, fixing vulnerabilities as identified by the Information Security Department, performing disaster recovery testing, and documenting technical procedures and incident remediation processes. It is essential for you to stay updated with the latest ServiceNow best practices and continuously enhance your skills as needed. As part of an Agile/Kanban team, you will be responsible for supporting the ServiceNow infrastructure, tools, and integrations, as well as serving as a level 3 escalation point for the Service Desk. This dynamic role will require active participation in agile-driven activities, adherence to best practice standards, and effective communication and collaboration with team members. You will be accountable for ensuring a positive customer experience, managing risks effectively, and contributing to the continuous improvement of team performance. In addition to managing incident work queues and implementing ServiceNow ITOM solutions, you should possess a deep understanding of ITOM processes, ServiceNow architecture, and various technical skills related to ServiceNow platform development and configuration. Your knowledge and expertise in ServiceNow ITOM offerings, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, and other technical aspects will be crucial in leading customers through successful implementations and deployments. To excel in this role, you must hold a Certified Systems Administrator (CSA) certification, have at least 5 years of experience on the ServiceNow platform, and ideally possess a Bachelor's Degree in Computer Science or equivalent field. Additional certifications such as ITIL, ServiceNow CIS, and Service Mapping certifications would be advantageous. If you meet the requirements outlined in this job description and are eager to take on this challenging opportunity, please send your resume to sandesh@amrapalisolutions.in, specifying your current CTC, expected CTC, and Notice Period. Kindly note that there are openings in multiple locations, so please indicate your preferred location when applying.,

As the Grafana and Elastic Architect, your primary responsibility will be to maintain and optimize the observability platform. You will ensure cost-effective operations, define guardrails, and promote best practices. Your role will involve overseeing the platforms" day-to-day support, managing vendors and partners, and collaborating closely with application owners for successful onboarding. Additionally, you will lead the deployment of AI Ops and other advanced features within Grafana and Elastic while working alongside other observability, ITSM, and platform architects. This position includes people management responsibilities, where you will lead a team towards achieving operational excellence. Your key responsibilities will include: - Platform Ownership & Cost Optimization: Maintain and enhance the Grafana and Elastic platforms to ensure high availability and performance. Implement cost control mechanisms to optimize resource utilization and establish guardrails, best practices, and governance models. - BAU Support & Vendor/Partner Management: Manage day-to-day operations, troubleshoot issues, and engage with third-party vendors and partners to ensure SLA adherence. - Application Onboarding & Collaboration: Partner with application owners and engineering teams to onboard applications onto the Observability platform. Define standardized onboarding frameworks and ensure seamless integration with existing observability solutions. - AI Ops & Advanced Features Implementation: Deploy AI Ops capabilities within Grafana and Elastic, implement automation, and intelligent alerting to enhance monitoring and anomaly detection. - Cross-Functional Collaboration: Work closely with architects of other Observability platforms, align with ITSM, DevOps, and Cloud teams to create a holistic observability roadmap. - People & Team Management: Lead and manage a team responsible for Grafana and Elastic observability operations. Provide mentorship, coaching, and career development opportunities for team members. Qualifications: - Technical Expertise: 12+ years of experience in IT Operations, Observability, or related fields. Strong expertise in Grafana and Elastic Stack, experience in implementing AI Ops, machine learning, or automation, proficiency in scripting and automation tools, hands-on experience with cloud-based Observability solutions. - Leadership & Collaboration: Experience in managing vendors, contracts, and external partnerships, stakeholder management skills, excellent communication and presentation skills, ability to lead and mentor junior engineers. In summary, as the Grafana and Elastic Architect, you will play a crucial role in optimizing the observability platform, ensuring efficient operations, and leading a team towards operational excellence. Your technical expertise, leadership skills, and collaboration abilities will be essential in achieving success in this role.,

We are hiring a ServiceNow ITOM Developer with 58 years of experience to join our team in a full-time role supporting enterprise IT operations. The ideal candidate must have strong hands-on expertise in ServiceNow ITOM modulesspecifically CMDB, Discovery, and Service Mapping. Responsibilities include configuring MID Servers, implementing discovery patterns, and scripting probes and sensors to enhance infrastructure visibility and efficiency. Strong problem-solving skills and CSA, CAD certifications are mandatory. This role is open for Remote, Noida, or Hyderabad locations with a working shift of 4 AM 2 PM IST.

Captures requirements from business stakeholders and SMEs, prepares design and technical documentation, manages BAU tasks, and develops ServiceNow ITOM solutions. Key Responsibilities: Gather requirements via demos/workshops. Prepare HLD/LLD, architecture, and technical documentation. Work with platform teams on technology strategy, manage BAU activities. Expert on Event, Alert, Incident Management, alert mapping, Alert Intelligence, Predictive AIOps, service mapping. Manage CMDB and asset foundation data tables, Import/Update Sets. Configure UI Actions, UI Policy, ACL. Development using Angular, client/server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON. Manage application code, UI, and integration components. Maintain project documentation and technical notes. Desired Credentials: ServiceNow NOW Platform Development & Implementation. ITIL certification (optional). Location - Mumbai,Delhi / NCR,Bengaluru,Kolkata,Chennai,Hyderabad,Ahmedabad,Pune, Remote.

We are seeking a highly skilled Senior ServiceNow ITOM Technical Consultant with proven expertise in Service Mapping, Discovery, and CMDB implementations. The ideal candidate will have strong experience in integrations, data transformation, and automation on the ServiceNow platform. This role involves designing, implementing, and maintaining ServiceNow ITOM solutions that enable visibility into IT infrastructure, applications, and service dependencies. Key Responsibilities Service Mapping & Discovery Design, develop, and deploy Service Maps using Discovery patterns. Implement and troubleshoot top-down and traffic-based mapping approaches . Ensure accurate representation of IT services and dependencies in the CMDB. CMDB & Data Management Configure and maintain CMDB health, identification & reconciliation rules . Implement data mapping solutions to integrate external data sources into ServiceNow. Ensure data quality, accuracy, and consistency during migrations and integrations. Integrations Configure ServiceNow integrations using Integration Hub, REST APIs, SOAP, MID Server, and connectors . Work on integrations with monitoring tools (SolarWinds, ScienceLogic, AppDynamics, etc.), cloud platforms, and security tools. Validate and test integration flows, ensuring end-to-end data consistency. Platform Development & Customization Develop and configure workflows, catalog items, business rules, client scripts, and custom applications. Customize ServiceNow modules to meet business requirements. Implement security (ACLs, roles, access policies) and performance optimization. Testing, Documentation & Support Perform unit, integration, and regression testing for ITOM solutions. Maintain comprehensive documentation of mappings, workflows, and integrations. Provide ongoing support, troubleshooting, and optimization for Service Mapping and integrations. Collaboration & Governance Work closely with business analysts, developers, and stakeholders to understand requirements. Support ITIL processes (Incident, Change, Problem, Release) with CMDB and Service Mapping. Participate in ServiceNow release upgrades and plan for ITOM-related impacts. Required Skills & Experience Bachelors degree in Computer Science / Engineering / related field. 6+ years of experience in ServiceNow , with at least 4 years in ITOM (Discovery & Service Mapping) . Hands-on experience with: Service Mapping, CMDB, Discovery, Event Management ServiceNow Integration Hub, REST/SOAP APIs, MID Server Data transformation tools (Import Sets, Data Sources, Transform Maps). Strong proficiency in ServiceNow scripting (JavaScript/Glide APIs) . Experience with SQL queries and relational databases. Familiarity with integration protocols (REST, SOAP, FTP, SFTP). Good knowledge of ITIL processes and best practices . ServiceNow certifications preferred: CIS – Discovery CIS – Service Mapping CSA (System Administrator) CAD (Application Developer)

Role & responsibilities Job DescriptionJob Description ServiceNow ITSM and ITOM Developer About Jade Jade Global is a well-positioned, long-time ServiceNow Implementation partner. We create value through our vast portfolio of IT and business services delivered by highly skilled developers and architects. We are looking for individuals who believe in growing with a growing consulting organization. Role Summary ServiceNow developers specializing in ITSM and ITOM are responsible for managing the ServiceNow platform to optimize IT service delivery and IT operations. This includes designing, configuring, developing, troubleshooting, and implementing baseline and custom ITSM and ITOM applications. Key Responsibilities Develop, install, and troubleshoot ServiceNow ITSM and ITOM modules. Configure and deploy ITSM workflows for Incident, Problem, Change, Knowledge, and Request Management. Manage and enhance ITOM functionalities, including Discovery, Event Management, Service Mapping, and Cloud Management. Create & Modify Probes, Sensors, and Patterns against multiple types of infrastructure and applications Integrate ServiceNow with external platforms using REST/SOAP APIs and MID servers. Maintain a healthy and accurate CMDB by implementing Discovery and Service Mapping best practices. Automate IT processes using Flow Designer, workflows, and scripting. Implement, Monitor, and optimize Event Management for incident correlation and proactive issue identification. Create dashboards and performance analytics for ITSM and ITOM metrics. Provide training, documentation, and support for ITSM and ITOM functionalities. Assist in end-to-end ServiceNow implementations, from requirement gathering to deployment. Manage work queues for multiple clients, ensure work is well defined and scoped, and assigned to ServiceNow Technical Consultants for development Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Education Bachelors degree in Computer Science, IT, or a related field. Job Requirements 4-6 years of ServiceNow development experience. CSA/CAD certifications (Compulsory). CIS-ITSM or CIS-ITOM certification (Compulsory). Strong knowledge of JavaScript. Experience with configuration of ITSM and ITOM modules. Knowledge, Skills, Abilities, and Responsibilities Expertise in ServiceNow ITSM modules: Incident Management Problem Management Change Management Knowledge Management Request Management Strong understanding of ITOM processes and modules: Discovery: Configure and manage infrastructure discovery. Event Management: Correlate events with incidents for proactive issue resolution. Service Mapping: Map applications and services to underlying infrastructure. Cloud Management: Integrate cloud environments into ServiceNow. Comprehensive knowledge of CMDB best practices and CI relationship mapping. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and ITOM solutions. Proven ability to deliver end-to-end solutions for ITSM and ITOM requirements. Excellent communication and presentation skills

Responsibilities: * Manage IT service requests through ServiceNow platform. * Ensure compliance with ITIL best practices. * Collaborate with cross-functional teams on incident resolution. * Configure and maintain ITOM workflows.

As a Senior ServiceNow Consultant/Architect with NOW Certification, you will be responsible for leading the architectural design and technical implementation of ServiceNow modules. Your primary focus will be on leveraging your expertise in ServiceNow ITSM, ITOM, and Workflow Management to build and maintain Dashboards, Chatbots, and Analytics on the ServiceNow platform. With a minimum of 10 years of experience in the IT industry, including at least 1 full-cycle ServiceNow implementation as a lead architect and involvement in 5 enhancement projects on ServiceNow modules, you will bring deep understanding of ServiceNow architecture and design principles to the role. Your responsibilities will include translating business requirements into technical specifications and workflows, defining integration strategies for smooth interfacing with external systems, and collaborating with cross-functional teams to align the platform with business goals. Additionally, you will provide thought leadership on ServiceNow best practices, governance, and platform scalability, while guiding and mentoring junior team members and reviewing technical deliverables. Engaging with stakeholders to document processes and ensure knowledge continuity will also be a key aspect of your role. Preferred qualifications for this position include a Bachelor's or Masters degree in Computer Science, Information Technology, or a related field, along with certifications such as Certified ServiceNow System Administrator/Implementation Specialist and ITIL v3/v4 Foundation certification. It would be advantageous to have ITIL certification or working knowledge of ITIL processes, experience with process documentation, including SOPs and best practices, and exposure to Knowledge Management within ServiceNow. If you are an experienced professional with a strong background in ServiceNow and a passion for driving successful implementations, we encourage you to share your profile with us at aishwarya.singh@innovasolutions.com.,

The Senior Administrator for Tools & Automation is responsible for providing advanced technical support and troubleshooting for IT Operations Management (ITOM) tools, primarily focusing on ServiceNow (SNOW) and REST/SOAP APIs. This role plays a critical part in ensuring a high-quality customer experience through effective incident resolution, root cause analysis, and proactive improvements in support processes. Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Snow ITOM And REST/SOAP API Management To Ensure Compliance And Operational Efficiency. Provide expert support for complex incidents escalated by analysts, performing thorough root cause analysis and deploying effective solutions to resolve technical and security issues within SNOW environments. Lead knowledge base updates and management initiatives, facilitating training for new team members and coaching analysts to enhance team capabilities and service delivery. Resolve complex support tickets within agreed SLAs, collaborating with cross-functional teams to maintain seamless operations and strengthen overall security posture. Ensure a positive customer experience and high customer satisfaction (CSAT) by achieving first call resolution, minimizing rejected resolutions, and proactively addressing potential security threats. Skill Requirements: 1. In-depth knowledge of ServiceNow ITOM and REST/SOAP APIs. 2. Strong understanding of incident management and root cause analysis methodologies. 3. Proficiency in troubleshooting and resolving technical and security issues. 4. Excellent communication and collaboration skills to work effectively with support teams and customers. Certification: 1. ITIL Foundation Certification (Optional but valuable). 2. ServiceNow Certified System Administrator (Optional but valuable). 3. Relevant REST/SOAP API certifications (Optional but valuable). No. of Positions: 1 Skill (Primary): Cloud Services-SERVICENOW-TECHNICAL CONSULTANT Auto req ID: 1589470BR Skill Level 3 (Secondary Skill 1): Cloud Services-SERVICENOW-TECHNICAL CONSULTANT Skill Level 3 (Secondary Skill 2): Cloud Services-Platform Engineering-Reporting & Analytics Skill Level 3 (Secondary Skill 3): Cloud Services-Platform Engineering-ITSM Platform,

Job Description: Are you a passionate ServiceNow IT Operations Management (ITOM) professional looking for a challenging opportunity with a global client Avacend Solutions is urgently seeking skilled individuals to join their team as a ServiceNow ITOM Developer - Senior Technical Consultant. This role offers the chance to showcase your expertise and make a significant impact within a dynamic and forward-thinking organization. The ideal candidate will have over 10 years of total experience with a minimum of 6 years in relevant ITOM roles. Immediate joiners or those with a notice period of up to 30 days are preferred for this position, which offers a hybrid work mode and operates from 2:00 PM to 11:00 PM IST. The compensation will be as per industry standards. As a ServiceNow ITOM Developer - Senior Technical Consultant, you will be responsible for leading end-to-end ServiceNow engagements, providing hands-on design and development expertise, and collaborating with a team of architects and consultants to implement solutions tailored to meet business needs. You will configure and build integrations, enhance the ServiceNow platform, and contribute to the development of Fujitsu IP solutions in ServiceNow. Additionally, you will coach and advise other developers while ensuring successful teamwork and leadership within the organization. To excel in this role, you should hold a Bachelor's degree with a minimum of 5 years of ServiceNow design and development experience. You must have a strong background in customizing applications such as ITOM, Discovery, and Service Mapping, as well as experience with REST/SOAP integrations, Java, JavaScript, and ITIL practices. Possessing certifications in ServiceNow System Administration and Certified Implementation Specialist, along with ITIL v3 certification, will be advantageous. If you are a proactive and results-driven professional with excellent communication, analytical, and problem-solving skills, and a passion for technology and innovation, we invite you to explore this exciting opportunity with Avacend Solutions. Submit your updated resume to dhanesh.r@avacendsolutions.com to take the first step towards joining our team and making a meaningful impact in the ITOM domain. Let's connect and discuss how you can contribute to our success and be part of a vibrant and collaborative work environment.,

As a ServiceNow Operations Lead at Value Center ERP, your primary responsibility will be to collaborate with the support partner and customers, providing technical and governance support for ServiceNow O&M tasks. You will lead the sustainment efforts performed by engineers and technicians supporting the platform, ensuring that procedures are properly documented and tickets are proactively addressed. Your impact will be significant as you will be responsible for coordinating and governing the proper adjudication and disposition of incident, requests, and change tickets assigned to the team. You will develop, implement, and enforce deployment plans and operation checklists for the sustainment of the platform. Additionally, you will enforce configuration, change, and release management policies and procedures. In this role, you will ensure timely response to system alerts and customer-reported issues, resolving them by exercising independent judgment within established guidelines. You will also be responsible for documenting system administration tasks such as patching, configuring software, responding to service outages, monitoring system performance, fixing system issues, and managing accounts. To be successful in this position, you should have a Masters or Bachelor's degree in IT/Computer Science with at least 5 years of relevant experience. You must hold ServiceNow Certified System Administrator certifications and have strong analytical and critical thinking skills. Effective interpersonal and communication abilities are essential for partnering with business customers, partners, and users to address and fix problems. Join our forward-thinking team at Value Center ERP and be part of a group dedicated to driving digital transformation in manufacturing. Together, we contribute to innovative projects that have a significant impact on our business and the industry. At Siemens Energy, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. If you are a standout colleague with a strong willingness to participate and help others, and you thrive in a fast-paced environment with self-motivation, we invite you to apply for this exciting opportunity. For more information on how you can make a difference at Siemens Energy, visit [1] http://www.siemens-energy.com/employeevideo Siemens Energy celebrates diversity and inclusion, recognizing the power generated through our differences. We do not discriminate based on ethnic background, gender, age, religion, identity, or disability. Join us in energizing society and driving the energy transition forward. We offer a range of rewards and benefits, including automatic coverage under Medical Insurance for all employees. Siemens Energy also provides an option to opt for a Meal Card, which is as per the terms and conditions prescribed in the company policy as a part of CTC, a tax-saving measure.,

As a member of the ANSR team supporting Land O'Lakes" Global Capability Center (GCC) setup in India, your role involves ensuring the smooth transition of operations to Land O'Lakes GCC within the next two years. Land O'Lakes, a renowned player in the dairy industry, is committed to leveraging technology to enhance its agricultural practices, incorporating advanced analytics and precision farming techniques for improved efficiency. Your responsibilities will include day-to-day monitoring and maintenance of the enterprise event management and system monitoring framework, particularly focusing on ServiceNow ITOM and Discovery. This entails analyzing system monitoring messages, collaborating with support teams to address alerts, developing monitoring policies, and implementing automation scripts for system and application monitoring. Furthermore, you will be involved in configuring ITOM, Discovery, and Service Mapping to ensure accurate monitoring of applications, databases, servers, and services. Collaboration with technical and support teams is essential to maintain correct relationships and implement event correlation effectively. In terms of integrations and support, you will work closely with various IS groups and project teams to implement system and application monitoring plans. Documentation creation for training support personnel, along with integrating different tools and scripts for monitoring systems, is part of your role. Your expertise in ITIL processes and reporting will be crucial for tracking system performance metrics, analyzing trends, and providing input for system optimization. You will also contribute to capacity planning, performance metric analysis, and event management documentation. Additionally, you will collaborate with ITIL process owners to integrate Event Management with Incident, Change & Problem management processes. With a focus on ServiceNow ITOM, your experience in delivering ITOM tools and processes, along with strong scripting skills and server administration knowledge, will be highly valuable. A Bachelor's degree in computer science, engineering, or related fields is required, along with 5+ years of hands-on experience in ServiceNow ITOM. Your primary skills should include hands-on experience with Discovery probes, Service Mapping configurations, and Event management rules, as well as MID server configuration expertise. Additional skills in designing integrations, improving Discovery performance, and building effective ServiceNow dashboards are desirable. Joining the ANSR team, you will play a key role in supporting Land O'Lakes" transition to its GCC, contributing to the future of food and agriculture through technology and innovation.,

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing ITOM , CSDM , and CMDB modules Must have experience in the design and implementation of the following modules: ITOM : Design, setup, and configuration of ServiceNow ITOM modules such as: Discovery , Service Mapping , Event Management , Cloud Management , Health Log Analytics , Certificate Management , and Orchestration/Integrations CSDM : Implementing and maintaining the Common Service Data Model (CSDM) framework within the ServiceNow platform Defining data requirements, configuring CMDB classes, and establishing relationships between Configuration Items (CIs) Defining, creating, and maintaining relationships such as dependencies , containment , and service relationships Developing and implementing data management and governance policies to ensure data accuracy, consistency, and completeness CMDB : Ensuring the CMDB is populated with accurate and up-to-date data Maintaining alignment with the IT environment and its relationships with business services Extensive experience across the ServiceNow core platform , including security , performance , and compliance Extensive experience in third-party integrations using REST/SOAP , Integration Hub , E-bonding , and Service Graph Connectors Strong hands-on experience in ServiceNow scripting , including: JavaScript , Business Rules , Client Scripts , UI Actions , UI Pages , AngularJS , and Jelly Experienced in collaborating with teams to gather requirements and pain points, and translating them into functional specifications Conduct workshops and training sessions for end-users to ensure successful adoption of implemented solutions Perform system testing , troubleshooting , and issue resolution during implementation phases Collaborate with technical teams to define system integrations , ensuring seamless data flow across platforms Provide ongoing support to end-users, addressing platform/module-related queries and issues Document processes, configurations, and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Strong ownership , accountability , and attention to detail in all work efforts

Hiring ServiceNow ITOM Expert Remote 1 Lakh/Month (CTC) We're looking for a highly skilled ServiceNow ITOM Consultant with 6+ years of experience to join a remote team focused on delivering enterprise-grade solutions. If you're hands-on with Discovery, Service Mapping, and Event Management, this role is for you. Key Responsibilities: Design and implement ServiceNow ITOM modules like Discovery, Service Mapping, and Event Management. Configure and deploy MID Servers, probes, and patterns. Collaborate with ITSM, CMDB, and other cross-functional teams to ensure seamless integration. Optimize ITOM workflows to enhance efficiency and reduce operational costs. Provide technical leadership and maintain clear, reusable documentation. Qualifications: 6+ years of hands-on experience in ServiceNow ITOM. Deep understanding of IT infrastructure (servers, networks, cloud platforms). Scripting proficiency in JavaScript, PowerShell, or Python. Solid understanding of ServiceNow architecture and integration methods. Certifications (Preferred but not mandatory): ServiceNow Certified Implementation Specialist (CIS) Discovery (Expertise in MID Servers, probes, and Discovery patterns.) ServiceNow Certified Implementation Specialist (CIS) Event Management (Ability to deploy monitoring, manage alerts, and automate incident creation.) CSA and ITIL Foundation knowledge is a strong plus. Job Details: Position: ServiceNow ITOM Consultant Experience: 6+ Years Location: Remote, Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Contract Type: Monthly, Long-Term Opportunity

Position Title : Senior ServiceNow Developer (ITOM Event Management & Automation) Minimum ServiceNow Experience : 8+ years Skills & Expertise: 5-8 years of hands-on experience in ServiceNow ITOM Health (Event Management) system development and administration. Strong proficiency in Java and JSON programming languages. Deep understanding and hands-on experience implementing and working with IT Operation Management (ITOM) , particularly within Event Management and APIs. Extensive experience with ITSM modules and processes. Expertise in building automation using ServiceNow, improving and streamlining workflows. Roles & Responsibilities: Custom Development : Deliver high-level technical expertise for the development and customization of ServiceNow modules, particularly in ITOM , ITSM , and Service Portal . Design & Configuration : Design, configure, and deploy ServiceNow ITOM modules following industry best practices and standards. Leadership & Best Practices : Provide technical leadership in system integration and application development, ensuring adherence to best practices across projects. ITOM Module Knowledge : Strong working knowledge of additional ServiceNow ITOM modules such as CMDB , Discovery , Service Mapping , and the CSDM data model. Event Management & Service Mapping : Implementations of Event Management and Service Mapping solutions, providing clients with industry-leading best practices. Identification & Reconciliation Engine : Expertise in the Identification and Reconciliation engine within ServiceNow ITOM. Platform Security & Integration : Advanced understanding of platform security and integration best practices to ensure robust and secure implementations. Application Development & Integration : Spearhead the development of new applications and integrations on ServiceNow from initiation to completion, ensuring they are aligned with customer requirements. Take ownership of the process, including design, implementation, testing, and delivery of high-quality solutions. Workflow Automation : Develop and enhance workflows and scripts to customize and automate business processes on the ServiceNow platform. Certifications: ServiceNow Certified System Administrator (Required) ServiceNow Certified Implementation Specialist Event Management (Required) ITIL Certification (Preferred, but not required)

We are hiring a ServiceNow ITOM Developer with 5-8 years of experience to join our team in a full-time role supporting enterprise IT operations The ideal candidate must have strong hands-on expertise in ServiceNow ITOM modulesspecifically CMDB, Discovery, and Service Mapping Responsibilities include configuring MID Servers, implementing discovery patterns, and scripting probes and sensors to enhance infrastructure visibility and efficiency Strong problem-solving skills and CSA, CAD certifications are mandatory This role is open for Remote, Noida, or Hyderabad locations with a working shift of 4 AM 2 PM IST Location : - Remote, Noida,Hyderabad