Service Now Operations Lead

A Snapshot of Your Days

Be a ServiceNow Operations Lead with us, collaborating with the support partner and customers, providing technical/governance support for ServiceNow O&M tasks. This position requires leading the sustainment / Tier 2 / Tier 3 efforts performed by engineers, and technicians supporting the platform while ensuring procedures are properly documented, tickets are being worked proactively.

How You’ll Make an Impact

• Responsible and accountable for the important metrics regarding Platform support services
• Coordinate and govern proper adjudication and disposition of incident, requests, and change tickets assigned to the team according to established guidelines.
• Develop, implement, and enforce deployment plans and operation checklists for the sustainment of the platform.
• Enforce and govern configuration, change, and release management policies and procedures
• Ensure timely response to system alerts and customer reported issues, raising concerns as appropriate.
• Get the issues / requests resolved by exercising independent judgment within established Incident, Change, Configuration, Problem, Knowledge guidelines and support practices.
• Ensure that approved software release packages and break-fix solutions are deployed by platform administrators in accordance with configuration, change, and release management policies and procedures
• Responsible for documenting system administration tasks such as patching, configuring software, responding to service outages, monitoring system performance, fixing system issues, managing accounts, etc.
• Maintain situational awareness of ongoing incidents, problems, and events, providing timely and accurate information to support decision-making
• Develop, implement, and enforce incident management plans, procedures, and protocols to ensure effective response to minimize impact on the organization and its stakeholders.
• Lead and co-ordinate the launch activities including the execution of the deployment plans and checklists.
• Participate in Change Advisory Board (CAB) meetings to discuss release scope.
• Maintain deep, extensive knowledge of ServiceNow’s capabilities and constraints.
• Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up
• Maintain SOP, handover documentation for project activities with provider/implementation teams
• Performs application maintenance with provider to include platform performance monitoring and proactive error identification/remediation

What You Bring

• Masters or bachelor’s degree in IT / Computer Science with 5+ years of relevant experience in a similar role.
• ServiceNow Certified System Administrator certifications
• Effective interpersonal and communication abilities are essential for partnering with business customers, partners, and users to address and fix problems
• 5+ years’ experience leading operations teams
• 3+ years’ experience working in ServiceNow ITSM, ITAM, ITOM
• Strong analytical and critical thinking skills committed to providing excellent support
• Standout colleague with a strong willingness to participate and help others
• Ability to work in a fast-paced environment with self-motivation

About the Team

At Value Center ERP, you will be part of a forward-thinking team that is dedicated to driving digital transformation in manufacturing. Our work is integral to the success of the DC Masterplan and the achievement of the Siemens Energy objectives and key results in manufacturing. You will have the opportunity to contribute to innovative projects that have a significant impact on our business and the industry. The Digital Core enables our Business Areas to achieve their targets by providing best-in-class services and solutions in IT, Strategy & Technology, and more.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: [1] http://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on Inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age.
• Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy as a part of CTC, tax saving measure
• Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis.

https://jobs.siemens-energy.com/jobs