Service Manager

A service manager's core responsibility is to ensure excellent customer service and the smooth operation of the service department. They lead and manage a team, implement service strategies, and monitor performance to enhance customer satisfaction and retention. Key tasks include developing and implementing service procedures, resolving escalated issues, managing budgets, and reporting on service performance. Key Roles and Responsibilities:

• Leadership and Management:
• Leading, motivating, and managing the service team.
• Developing and implementing service strategies to improve customer experience.
• Setting performance goals and objectives for the service team.
• Conducting regular performance reviews and providing feedback.
• Customer Relationship Management:
• Building and maintaining strong customer relationships.
• Understanding customer needs and providing personalized service solutions.
• Handling escalated customer issues and resolving conflicts.
• Service Operations Management:
• Overseeing day-to-day service operations.
• Developing and implementing service procedures and standards.
• Monitoring service metrics and analyzing customer feedback.
• Identifying areas for service improvement and implementing corrective actions.
• Budget Management:
• Managing the service department budget.
• Tracking expenses, forecasting costs, and ensuring service delivery within budget.
• Reporting and Analysis:
• Preparing regular reports on service performance and customer feedback.
• Analyzing data to identify trends and areas for improvement.
• Training and Development:
• Hiring, training, and mentoring service staff.
• Promoting professional development and a customer-centric culture within the team.
• Compliance:
• Ensuring compliance with relevant laws, regulations, and industry standards.
• Communication:
• Effectively communicating with customers, team members, and other stakeholders.
• Facilitating communication between different departments.
• Problem Solving:
• Identifying and resolving complex customer issues.
• Developing creative solutions to improve service delivery.
• Relationship Building:
• Maintaining strong relationships with suppliers, vendors, and other relevant stakeholders.
• Process Improvement:
• Continuously evaluating and improving service processes to increase efficiency and reduce costs.

Job Types: Full-time, Permanent

Pay: From ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person