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Service Manager - Priority-PRIORITY-Regional sales

3 - 8 years

6 - 10 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Principal Responsibilities:
  • Handle personalized service requests of Privy ( HNI ) customers and deliver TAT.
  • Ensure strict adherence to regulatory requirements for Privy customer segment.
  • Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Privy customers.
  • Manage complaints and ensure resolution within TAT.
  • Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
  • Deliver performance on service-quality scorecard

  • Skills and :
  • Excellent communication skills with customer service orientation
  • Courteous, patient and polite
  • Team player
  • Knowledge of Microsoft Excel
  • Understanding of banking norms and processes
  • Minimum qualification – Graduate

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    Kotak Life Insurance
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