Service Manager - Priority-PRIORITY-Regional sales

Job Description

Principal Responsibilities: Handle personalized service requests of Privy ( HNI ) customers and deliver TAT. Ensure strict adherence to regulatory requirements for Privy customer segment. Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Privy customers. Manage complaints and ensure resolution within TAT. Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship. Deliver performance on service-quality scorecard Skills and Requirements: Excellent communication skills with customer service orientation Courteous, patient and polite Team player Knowledge of Microsoft Excel Understanding of banking norms and processes Minimum qualification – Graduate