Service Manager

• Lead and manage the service department, including field service engineers, technicians, and support staff.

• Plan, coordinate, and monitor preventive maintenance, breakdown repairs, and annual maintenance contracts (AMCs) for gensets.

• Ensure timely response to customer service requests, minimizing downtime of gensets at client sites.

• Handle escalations and act as the primary contact for major service-related issues.

• Develop and implement service policies, SOPs, and processes to improve efficiency and service quality.

• Monitor service KPIs (response time, resolution time, uptime, customer satisfaction) and prepare regular performance reports.

• Ensure availability of critical spare parts, tools, and consumables for timely service delivery.

• Train, mentor, and upskill service engineers and technicians on latest genset technologies and troubleshooting methods.

• Liaise with OEMs/vendors for warranty claims, technical support, and product updates.

• Support sales teams in pre-sales technical discussions, AMCs, and project handovers.

• Ensure compliance with safety standards, environmental regulations, and company policies.

• Manage service budgets, cost control, and resource allocation effectively.

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Qualifications & Skills

• Bachelor’s degree/Diploma in Mechanical, Electrical, or Power Engineering

• Proven experience (15+ years) in genset service management or power equipment after-sales leadership.

• Strong technical knowledge of diesel generators, control panels, alternators, and related systems.

• Experience managing service teams, AMC contracts, and field operations.

• Excellent leadership, people management, and communication skills.

• Strong problem-solving and decision-making ability under pressure.

• Customer-oriented mindset with focus on reliability and uptime.

Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• • Proven experience (15+ years) in genset service management or power equipment after-sales leadership.
• Strong technical knowledge of diesel generators, control panels, alternators, and related systems.