Service Manager

The Service Manager plays a crucial role in overseeing and managing the service operations within an automobile company. This position involves coordinating and optimizing service activities to ensure exceptional customer satisfaction, efficient vehicle maintenance, and adherence to company standards. The Service Manager is responsible for leading a team of service technicians, maintaining quality control, and implementing strategies to enhance overall service efficiency.

Responsibilities

1. Team Leadership

• Supervise and lead a team of service technicians, providing guidance and support.
• Foster a positive work environment, promoting teamwork and continuous improvement.
• Conduct regular training sessions to enhance technical skills and customer service.

2. Customer Service

• Ensure high levels of customer satisfaction by addressing customer concerns and resolving service-related issues promptly.
• Implement and uphold customer service standards to meet or exceed company expectations.
• Monitor customer feedback and implement improvements based on customer insights.

3. Service Operations

• Oversee the scheduling and execution of vehicle maintenance and repair services.
• Coordinate with other departments to optimize service workflows and improve efficiency.
• Maintain accurate records of service activities, including customer interactions and service orders.

4. Quality Control

• Implement and enforce quality control processes to ensure the delivery of high-quality service.
• Conduct regular inspections of completed work to verify compliance with company standards.
• Address and resolve any quality-related issues promptly.

5. Inventory Management

• Manage and control the inventory of spare parts and materials required for service operations.
• Coordinate with the procurement team to ensure timely availability of necessary parts.

6. Budget Management:

• Develop and manage the service department budget, ensuring cost-effectiveness and profitability.
• Identify areas for cost savings without compromising service quality.

7. Regulatory Compliance

• Ensure compliance with all relevant industry regulations, safety standards, and environmental guidelines.
• Stay updated on industry trends, technological advancements, and best practices.

8. Reporting

• Prepare and present regular reports on key performance indicators, service metrics, and financial performance to senior management.

Qualifications:

• Bachelor's degree in Automotive Technology, Business Management, or a related field.
• Proven experience in automotive service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of automotive systems and technologies.
• Familiarity with relevant regulations and industry standards.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Leave encashment
• Provident Fund

Work Location: In person