Public Relation Officer - Body shop

Job Description

Job description: The Public Relations Officer (PRO) at the Body Shop is responsible for managing customer relations, coordinating repair status communication, handling insurance coordination, and ensuring a seamless customer experience throughout the vehicle repair process. The role bridges the gap between the customer, insurance providers, and the workshop team. Key Responsibilities: Customer Coordination: Greet and assist customers at the body shop. Handle customer queries regarding repair status, timelines, and estimates. Schedule appointments for vehicle inspection and repair. Communication & Follow-ups: Maintain regular communication with customers regarding progress updates. Notify customers about parts arrival, repair delays, or completion. Ensure high levels of customer satisfaction and prompt service delivery. Insurance Liaison: Coordinate with insurance companies for claim processing. Support customers in understanding claim procedures. Ensure all documentation for insurance claims is accurately submitted and followed up. Documentation & Reporting: Maintain repair records, job cards, and communication logs. Submit daily reports to the Body Shop Manager regarding status updates and customer feedback. Service Quality Monitoring: Ensure that repairs meet dealership and OEM quality standards. Assist in post-delivery follow-up and collect customer feedback. Qualifications: Any Graduate (preferred: degree in Business Administration / Automobile Engineering) 1–3 years of experience in customer relations, preferably in an automotive or service industry Familiarity with insurance claims and body shop operations is an added advantage Excellent communication skills in English and local language Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Work Location: In person