Service Manager

Position:

Location:

Company:

Experience Required:

Email to Apply:

Google Form Link - https://docs.google.com/forms/d/1TZEwgX6hfdFoQ9hHLerq4YT6arEiNBDBqlcLnwLpBis/edit

Service Head

• Leadership & Strategy:

  Own and lead the national service function with a focus on Mumbai. Build scalable service frameworks aligned with business goals.

• Team Management:

  Recruit, mentor, and manage regional service teams, including technicians and engineers. Foster a culture of accountability and performance.

• Customer Experience:

  Ensure high customer satisfaction and retention by resolving issues promptly and professionally. Own customer feedback loops and complaint resolution.

• Service Optimization:

  Define and implement SOPs, reduce service turnaround times, and optimize costs while maintaining quality standards.

• Data & KPIs:

  Track and report key service metrics – FTFR, TAT, repeat issues, warranty claims, etc. – and act on insights to improve operations.

• Cross-Functional Alignment:

  Collaborate with Product, R&D, Sales, and Logistics to close the feedback loop and improve reliability.

• Warranty & Spare Management:

  Oversee warranty tracking, claim approvals, and spare parts planning and logistics.

• Service Network Growth:

  Plan and expand the service center network as per business expansion plans.

• Total Experience:

  6+ years

  in after-sales or service leadership, with at least

  4 years in EV / Automotive / Two-wheeler / Mobility sector

• Functional Skills:

• Strong operational understanding of EV/two-wheeler service models
• Customer-centric mindset with quick decision-making ability
• Proficiency in field team management, diagnostics, and analytics

• Educational Qualification:

• Relevant technical qualification

  (Degree in Mechanical, Automobile, or related field).
• MBA is a plus, but not mandatory.

• Strategic leadership role with high visibility and decision-making authority
• Fast-paced growth environment in a mission-driven EV company
• Competitive compensation + performance-linked incentives
• Opportunity to make a real impact in India’s EV transformation journey