Service Manager ( Excavators/ Backhoe loaders )

Job Title: Service Manager – Constructive Equipment's Industry

Location: Mohali ( Head Office )
Department: Service & Maintenance
Reports To: General Manager / Business Head
Age Required: 30 - 45 yrs

Job Summary:

We are seeking a dynamic and experienced Service Manager with Minimum 7–8 years of proven experience in the Constructive Equipment's industry ( Excavators/ Backhoe Loaders ) to oversee our vehicle service operations. The ideal candidate will be responsible for managing the service department, ensuring high levels of customer satisfaction, maintaining operational efficiency, and leading a team of technicians and service advisors.

Key Responsibilities:

• Manage Service Operations:
• Oversee daily service department operations, ensuring workflow efficiency, timely vehicle servicing, and compliance with quality standards.
• Monitor and improve service processes for enhanced productivity and customer experience.
• Team Leadership:
• Lead and motivate a team of service advisors, technicians, and support staff.
• Conduct training and performance evaluations to maintain a high level of technical and customer service skills.
• Customer Relationship Management:
• Address and resolve customer complaints and escalations promptly and professionally.
• Foster strong relationships with customers to build loyalty and increase repeat business.
• Business Development:
• Drive revenue growth through up selling of service packages, parts, and accessories.
• Analyze service sales performance and implement strategies to achieve targets.
• Inventory & Cost Control:
• Manage spare parts inventory in coordination with the parts department.
• Monitor and control department expenses while maintaining service quality.
• Compliance & Safety:
• Ensure adherence to all safety regulations and company policies.
• Maintain documentation and records as per statutory and audit requirements.

Requirements:

• Experience: 7–8 years in the automotive industry, with at least 3 years in a supervisory or managerial role.
• Education: Diploma/B.Tech/Degree in Mechanical/Automobile Engineering or related field.
• Technical Knowledge: Strong understanding of automotive systems, diagnostics, and repair processes.
• Leadership Skills: Proven ability to lead and develop high-performing service teams.
• Customer Orientation: Excellent communication and interpersonal skills with a strong focus on customer service.
• Software Proficiency: Familiar with DMS (Dealer Management System) software and service CRM tools.

Preferred Qualifications:

• Experience with premium or multi-brand dealerships.
• Certification in automotive service management
• Proficiency in handling warranty claims and audit processes.

Benefits:

• Competitive salary and Negotiable based on skills and experience.
• Ongoing training and career development opportunities

Interested candidate kindly contact on 9875975999 / 7087001970 or email - hr@icsindia.world /icscrm13@gmal.com

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Education:

• Diploma (Preferred)

Language:

• English (Preferred)

Work Location: In person