Service Manager

You will be working with ARM WELDERS PRIVATE LIMITED, a company specializing in the manufacturing of resistance spot welding equipment and providing robotic welding automation solutions across various industries. The primary focus is on delivering top-notch welding solutions to cater to the diverse requirements of clients, ensuring efficient and reliable performance in different industrial sectors. As a Service Manager, your responsibilities will include managing the day-to-day operations of the service department. This full-time, on-site role based in Pune will require you to supervise service staff, liaise with clients to understand their service needs, and ensure the timely and efficient delivery of services. Your duties will involve addressing customer complaints, scheduling maintenance tasks, and ensuring that all service activities adhere to company standards and meet customer expectations. To excel in this role, you should possess experience in leading service teams and overseeing service operations. Strong customer service and client management skills are essential, along with technical expertise in welding and automation equipment. Your problem-solving and decision-making capabilities will be crucial, and you must exhibit excellent organizational and communication skills. The ability to thrive in a fast-paced environment is necessary for success in this position. Ideally, candidates should hold a Bachelor's degree in Engineering or a related field. A minimum of 15 years of experience in Customer Service Department is required, with a preference for individuals with experience in servicing industrial products.,