1182 Service Level Jobs - Page 42

Who We Are Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte s 2023 Technology Fast 500 list of fastest-growing companies and we re just getting started. Job Description Job Overview: We are seeking an experienced and motivated Support Team Supervisor to lead and inspire our customer support team. The ideal candidate will be responsible for overseeing day-to-day operations, ensuring exceptional customer service, and driving team performance to align with the targets set forth by the Support Manager. As a Lead, you will play a key role in identifying training opportunities and escalating them to the Manager. You may be expected to mentor team members to deliver top-notch support to our valued customers. Responsibilities: Lead and mentor a dynamic support team, fostering a positive and collaborative work environment. Provide guidance, coaching, and mentorship to team members for continuous professional development. Work with the Support Manager to establish targets and goals for their respective teams that align with the department metrics and defined service level agreements (SLAs). Conduct periodic 1-on-1 meetings with agents to discuss performance, goals, and address individual concerns. Handle disciplinary actions when necessary and ensure adherence to company policies. Monitor and manage daily support operations, ensuring efficiency and effectiveness. Collaborate with cross-functional teams when necessary to address escalated issues and improve overall customer satisfaction. Manage the workflow of agents, create team schedules across multiple shifts, and delegate tasks to ensure workload balance. Help Support Manager, as necessary, in conducting regular performance evaluations and providing constructive feedback to team members. Assist with PTO (Paid Time Off), and Sick Time request management. Assist with interviewing and hiring of new Client Support Representatives Location: Hyderabad - Onsite #LI-Onsite We Put Our Employees First We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75-100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future. You ll fit right in if you: Do the hard work and go out of your way to deliver excellence Own outcomes and learn from your mistakes Are a collaborative and supportive team player win or lose, you lift others up Value authenticity, diverse perspectives, and inclusion in the workplace Have a passion for smart tech and the real estate industry Privacy Policy

A strong business acumen, advocate of customer satisfaction and ability to drive logical solutions on different types of business scenarios are critical in this positions. Taking initiatives, able to organize/analyze and anticipating problems will accelerate our ability to support customers/distributors well. The position is responsible for end-to-end Order-to-Cash process to manage customers/dealers/distributors orders on a daily basis. This includes working with customers to clarify on the purchase orders, process orders timely, communicating the order confirmation and delivery status, checking for payment status and providing relevant update on inventory and leadtime. The candidate must work closely with our warehouse partner, overseas manufacturing plants, purchasing teams to ensure that orders are processed and delivered on time. A strong business acumen, advocate of customer satisfaction and ability to drive logical solutions on different types of business scenarios are critical in this positions. Taking initiatives, able to organize/analyze and anticipating problems will accelerate our ability to support customers/distributors well. Responsibilities: Primary contact for customers and distributors with regards to their regular orders status Fulfill order-to-cash transaction (e,g, customer orders from order entry, order confirmation and co-ordinate shipment), delivery generation and timely invoice to ensure customer service level and deliveries are met Knowledge of procurement from intercompany or third party suppliers. Knowledge India customs clearance and bonded warehouse. Customer Master Maintenance in SAP Review customer orders, contract terms and related documents to ensure they meet the organization s policy and procedures. Prompt and regular review on open order is critical to keep our revenue fulfillment, customer s expectation and maintain our Delivery Reliability KPI Collaborating with Purchasing, 3PL warehouse, Finance, FD, Sales, Compliance etc to ensure timely processing and fulfillment of orders Maintain effective relationships with internal and external customers through effective communication and timely resolution or feedback of issues. Resolve customer queries and escalations, process sales order returns, replacement and customer complaints with respective functional teams. Participating in continuous improvement initiatives within Customer Service and taking part in projects when relevant Knowledge of credit/debit note and Inco-term. To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy. Undertake any relevant tasks as may be directed by the superior from time to time. Qualification Skills: Academic bachelor degree in any stream Minimum 5 years of work experience in customer service or order processing department Reporting skills Service and detail orientated Good communication and teamworking skills Proven software skills, e.g. Microsoft Office, SAP and any field management software Fluent in English Basic knowledge of India Tax structure Some basic knowledge about import export process. Logical, self-motivated, energetic, result oriented, skillful to handle multi-tasks, quick learner and can work under high pressure Drive customer solutions by understanding the issue and identifying the escalation path Able to work with various functions to trouble shooting issues and ability to escalate issues and seek resolutions Multi-tasking in a fast-paced team environment. *See attached*

Fynd is India s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries. What will you do at Fynd Working closely and coordinating with Store Managers, on-ground support fleet, and logistics Team and get customer issues resolved and pass the information to the customer Service team so that they can connect with the customer Work on the emails and calls. Assist in troubleshooting in cases where the application does not work for internal and external stakeholders Pass feedback to Engineering Team in cases of technical glitches Coordinate with ground staff and ensure that SLA (service level agreement) is not missed Coordination with Logistics and internal team Provide information to the Customer Service Team on a proactive basis for any type of foretasted issues Some Specific Requirements Excellent fluency in written and spoken English is essential Ability to manage multiple tasks and deliver to deadlines Ability to build external and internal relationships and partnerships Continually looks for efficiency gains, shares best practice and suggests process improvements Customer service experience and the ability to deal with difficult customers is essential Excellent organisational skills and ability to priorities Good communication and documentation skills Proficiency in MS Office Preferably 1 year and above experience in operations in retail, e-commerce or start-up Smart Freshers can also apply. What do we offer Growth Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially. Flex University We help you upskill by organising in-house courses on important subjects Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you. Culture Community and Team building activities Host weekly, quarterly and annual events/parties. Wellness Mediclaim policy for you + parents + spouse + kids Experienced therapist for better mental health, improve productivity work-life balance We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!

Position Overview: CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible. Responsibilities: Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely Provide customer with real-time updates throughout the process Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner Develop expert skill in visa and passport processing, maximizing efficiency and productivity Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule Stay abreast of all product/senrice enhancements, system updates, and changes to requirements Assist colleagues and other teams as requested Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data Complete all work in strict compliance with law, regulations, and company policies, supporting CIBTstrong ethical culture Requirements: Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years\u0027 experience or equivalent 1-3 years\u0027 experience; highly desirable: experience in travel, hospitality or embassy/consulate relations Fluency in written and spoken English Exceptional communication and interpersonal skills Strong client service mentality Solutions-focused with excellent attention to detail and accuracy

About this role Team Overview The role sits in Aladdin Client Experience (ACX) within Aladdin Client Business (ACB), which is a centralized group who are responsible for supporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products. The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk returns. Every day, the ACX team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy. In addition, the team works with Business, Technology and Aladdin Data partners to extend and evolve the data platform. This team is a fast paced and exciting environment with team members who all share a curiosity about Finance and Technology. Role Responsibility Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin. Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database. WExhibit attention to detail when quality checking Green Package analytics and be accountable for the timely delivery of reports to our clients in accordance with Service Level Agreements. Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teams and also with our external Clients. Support client/user requests related to the Aladdin analytics. Be a Student of the Markets by following the global markets daily to understand how macro-economic factors can affect the analytics and portfolios management s risk and investment decisions. Project work: engaging with other internal teams to think creatively and deliver innovative solutions to our sophisticated client demands. Show desire to work in a constantly evolving, changing and challenging environment. Experience 1-3 years in financial or technology industry Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions and implement change. Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta and VaR would be an advantage. Excellent communication and presentation skills in both Spanish and English. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners. Good understanding of SQL to help dive into Aladdin Database for investigations. Technical skills (UNIX, Python and PERL) are preferred but not necessary. Must be detail orientated, possess initiative and work well under pressure. Degree in Finance, Engineering or Technology would be preferred. Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an interest in learning these aspects of the job. change SQL to required skill, updated Aladdin Service to ACX #EarlyCareers Our benefits . Our hybrid work model . About BlackRock . This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Analyst - Energy & Sustainability Services What this job involves: Thinking digital We can offer you an exciting role where you can use your learning in Energy & Sustainability Services Process. When involved in the development of breakthrough products as part of our LaSalle Digital Experience (LDX) platform, you can encourage the team to adopt agile practices and continuous improvements. You will lead the execution of all business processes for building the product release plan and its expansion. Mapping business requirements An essential part of your role will involve in Invoice entry and processing within agreed timeline and accuracy as per the Service Level for Utility Invoices, Following process documentation while working on Daily invoice entry & Quality Audit, Day to day maintenance of general mail box, Preparing system driven report needs to be sent to business line in regular interval & process backup report after data entry and analyse on the reports to find drive the results out of it. Alongside, you ll prepare and review functional process documents and capture the exceptions while processing as and when required, Recording received documentation and information, identifying queries/ data gaps / missing information and Resolving queries in a timely manner. Likewise, tracking user acceptance and supporting investigation to address any issues will be your responsibility. Performance objectives Being the ESS Analyst, you have to ensure the required productivity and efficiency as per business requirement, Approaching the client and the deliverables with a best in class service provider attitude. Thinking out of the box & Support the building of solid relationships with the client that are focussed on the principles of partnership and resolving concerns with a result and win-win, Achieve 4 / 5 on survey or exceed requirement in client specific KPIs attitude, Actively participate in the development of best practices, Acting as a mentor and providing training and guidance when required to team members. Sounds like you? To apply, you need to have: Flawless expertise We re looking for a person with experience in the Accounts Payable profile. It would be wonderful if you ve worked on Microsoft package with strong organisational & Interpersonal skills, Flexibility/Adaptability with readiness to change & Receptive to new ideas, Should be able to deal with day to day stress and effectively manage self and other emotions, Persistent in efforts, practice care and caution in job at hand receptivity to new ideas projects. Immaculate knowledge On top of everything else, Graduation (Commerce / Finance Background) with equivalent work experience in Accounts Payable. A minimum of 1-3 years industry experience required either in the corporate environment, third party service provider or as a consultant. Accounting Knowledge is preferred and Strong attention to detail and good organizational, interpersonal skills required. At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 40

Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements. -The Material Planner drives the tactical purchasing process for all materials to ensure materials availability and execution plan feasibility in accordance with Site inventory policy. About the Role: Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements. -The Material Planner drives the tactical purchasing process for all materials to ensure materials availability and execution plan feasibility in accordance with Site inventory policy. Key Responsibilities: Master Data -Set up and perform complex local And global master data set up And establish process, guidelines, business matrix and SLA time lines in in GxP environment in adherence to Novartis compliance. Be Subject Matter Expert in the assigned area of work -Support data collection and reporting of KPIs -Logistic, WAndD -Responsible that all logistic processes are proceed in a timely, high quality, efficient and effective manner and in full compliance with all laws and supply chain management policies and procedures. Ensure daily MRP oversight for all BOM material, analysis of requirements and Purchase Orders management. Own, in ERP System, MRP relevant data and materials technical specifications and ensure no Purchase Orders are past due in the ERP System. Provide a load-balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs. Control and follow-up of supplier s service level indicators: Quality OTIF, lead-time violation. Lead action plans to achieve supplier delivery performance targets and drive for continuous improvement. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) -Provide guidance and system support for returns, rebates and credit/debit notes -Define and decide on priorities for physical deliveries in collaboration with other functions (eg LEX) for 3rd party customers and cross divisional supplies -Act as SPOC for escalation issues for assigned customers -Influencing and connecting relevant stakeholders to speed up (system) issue resolution -Material Planner -Ensure management of daily MRP exception messages And appropriate follow up. Provide a load balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs

As a Site Reliability Engineer III at JPMorgan Chase within the Infrastructure Platform team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Demonstrated strong analytical skills to diagnose and resolve complex technical issues. Ability to perform root cause analysis and implement preventive measures. Experience in managing incidents and coordinating response efforts Has the ability to drive initiatives for process and system improvements. Supports the adoption of site reliability engineering best practices within your team Should complete SRE Bar Raiser Program Required qualifications, capabilities, and skills Formal training or certification as Site Reliability Engineer in an enterprise infrastructure environment and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net Proficient knowledge of software applications and technical processes within a given technical discipline (eg, Cloud, artificial intelligence, Android, etc) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with CI/CD pipelines and tools like Jenkins, GitLab CI, or CircleCI. Proficiency in scripting languages like Python. Experience with cloud platforms like AWS, Google Cloud, or Azure Understanding of infrastructure as code (IaC) using tools like Terraform or Ansible. Preferred qualifications, capabilities, and skills Strong communication skills to collaborate with cross-functional teams. Skills in planning for future growth and scalability of systems Experience with Data Protection solutions such as Cohesity or Commvault

Provide quality services in compliance with cGMP requirements and Novartis Quality Management System as defined and agreed between QOP and business partners. About the Role: Provide quality services in compliance with cGMP requirements and Novartis Quality Management System as defined and agreed between QOP and business partners. Common Accountabilities (Applicable to all service teams) Perform and deliver Quality Operations services in support of product quality compliance and regulatory workflows Hold accounts in workflow applications (such as SAP, Dragon, SUBWAY, etc) to ensure appropriate execution of service deliverables Generate and analyse predefined and ad-hoc reports in various applications (like AGILE PLM, AQWA etc) and perform follow-up actions if required Escalate service related GxP and non-GxP issues and ensure timely investigation and compliance with local and global operating procedures Ensure compliance to the Novartis internal quality standards, relevant regulatory requirements, filed product quality standards and service level agreements Comply with all internal functional operating procedures like time tracking, KPI reporting, ticket management tools and other internal systems and processes Assist the department on any other ad hoc administrative activities as per business requirements. Focus on timely completion of all relevant and assigned trainings Learn develop understanding to generate insights through data and digital Ensure responsibility and ownership of the assigned tasks Comply the accuracy and timeliness of deliverables Comply to the applicable Novartis operating procedures as per legal / IT / HR requirement Provide active support during internal and external audits by collecting and presenting the requested process data/reports Adhere to the current GxP and compliance policies of Novartis. Key performance indicators: Extract data from relevant sources in Novartis tools/ applications. Interpret and compile external supplier APQR and/ or extracted data from Internal Novartis systems into a pre-defined template and draft conclusion of product quality review. Collect contributory reports for product related evaluations. Interact with CMOs and / or manufacturing sites as required. Support in updating and maintenance of APQR schedule. Perform review of APQR report/ data as applicable to ensure it is complete and correct. Complete APQRs within defined timelines. Archive the approved APQR as applicable Update APQR data in e-compass file followe'd by interpretation of data to conclude product robustness. Marketing Authorization Holder (MAH) Review: Support in maintenance of MAH/BRS review schedule Coordinate with NCQ SPoCs and/ or manufacturing/ packaging/ testing/ batch releasing sites as required to draft MAH/BRS checklist Extract data from relevant sources as applicable and compile MAH/BRS as per the requirements in a predefined format Interpretation and consolidation of the data Review for accuracy and completeness of compiled data /information Submit the drafted MAH/BRS reviews for approval to respective Country quality team Archive the approved MAH/BRS review documents Education Background: M.Pharm/ MBA / Engineering/equivalent from a reputed institute. Min 1 yr Experience in Quality Assurance, Regulatory or in the manufacturing of pharmaceutical drug substances or products/ Medical device. Basic awareness of GxP compliance requirements.

Credit Support Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Credit Support Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Credit Support Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

Loan Servicing Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Loan Servicing Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a bachelors degree with at least 10 years of relevant loan servicing experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred qualifications, skills and capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management.

Are you'ready to join the team that is responsible for identifying the needs of call-center lines of businesses and optimizing service levels in real-timeOur team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Senior Specialist II on the Real-Time Adherence team within Workforce Planning, you will be responsible for the real-time monitoring and day-to-day service levels for multiple lines of businesses under Consumer Community Banking. Job Responsibilities Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and specialist performance, while using eWorkforce Management (eWFM), Real Time Adherence (RTA), and/or other various software applications to perform duties. Real time monitoring of service level. Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate changes to call center management, and then implement changes as required Plan and influence the participation of all off-phone activities for specialist meetings, coaching, and department initiatives. Maintain real time schedules and complete real time analysis Faciliate daily status calls with the business Supports business with Tier 1 troubleshooting for business interruption and escalation as appropriate Required Qualifications, Capabilities, and Skills 2+ years experience in Workforce as an Real Time Analyst. Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices Excellent written and oral communication skills Strength in quantitative analysis, critical thinking, problem solving, and innovation Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task Must be flexible with work schedule to accommodate business needs Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group High proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc) Preferred Qualifications, Capabilities, and Skills Proficiency with eWFM scheduling software and/or WFO Experience with Automatic Call Distribution (ACD) and/or Call Management System (RTP/Pulse) systems and reports College degree or similar work experience preferred. Preferred skills like VBA, Macro, Tableau Alteryx.

Leads Quality Operations delivery teams to manage delivery of services to assigned geographies and customers, ensuring adherence to time-lines and quality objectives. Act as a key account manager in service/business development process that promotes QOP and identifies areas where QOP can add value to quality organization. Ensure timely execution of Service Level Agreements/business case and QOP service catalogue revisions for the responsible services. Support the project manager and coordinate knowledge transfer activities from sites/function to QOP. Establish and monitor service KPIs to meet service delivery targets take proactive action for improvements on C-Sat and other customer feedback mechanism. Build strong partnership with customers and stakeholders Act as escalation contact point for customers and team members for any GxP or non-GxP issues and guide team in resolving operational issues and service escalations, and ensuring clear articulation of potential recommendations/solutions to all stakeholders. Select, recruit, develop, manage, coach, coordinate and appraise the performance of direct reporting associates and ensure high quality performance management across the team Proactively plan and implement the team goals and metrics to meet the overall growth strategy of Quality Operations service group Develop talent, implements succession planning and mentor associates for higher responsibilities. Ensure productive and efficient utilization of resources and capacity in support of service deliverables Review and approve GxP documents and reports like trends, performance, qualification, validation, quality events and technical investigations. Support, monitors and reports on process, data and system integrity performance, drive adherence to the defined process within the organization, as we'll as to achieve excellence in the process and system Lead related investigations to ensure compliance with local and global operating procedures. Ensure all time readiness for customer and internal audits and follow up on implementation of agreed CAPAs in the responsible service area. Drives collaboration with other QO delivery teams to utilize the best practices and initiatives in delivering the services. Promote practice level initiatives for people and cultural development in the responsible team. Drive innovation and entrepreneurial mind set to ensure team members are fully stimulated, challenged and engaged on delivering high quality work to achieve QOP and Novartis objectives

The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Specialist, Procure to Pay Operations Accountant will execute on this mission in collaboration with peers and support of Transaction Services Leadership. Do you want to be part of a dynamic and agile team environment Are you motivated to drive business transformation on a global scale Role Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space Prepares for month-end close activities related to the procure to pay lifecycle and adheres to the monthly and year-end close schedules Provides quality and timely resolution for level 2 inquiries related to accounts payable and cash ledger activity Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assigned All About You bachelors degree in Accounting or Finance or equivalent work experience Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance Be skilled at explaining technical problems succinctly and clearly. Experience with ERP systems, such as Coupa and Oracle (preferred)

Understanding business needs and ensuring that processes are aligned and compliant Managing the R2R process Ensuring service level agreements are met Ensure Monthly/Quaterly/Yearly close process is completed in accurate and timely manner Reviewing financial statements for obvious errors, omissions, or inconsistencies Managing preparation of all statutory compliance documentation Engaging with the finance controller on potential issues concerning compliance requirementsproviding statutory and tax audit support Overseeing improvement projects, including automations, simplifications and enhanced controls. Ensure Quality met as per SLA

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience. To partner us in this mission, we are looking for a talented Head of Central Operations As a Lead, your typical week might include the following Partner with technology to create digital operations model across all sub functions of central operations team With IT, jointly own tech platforms deployment for Go live Focus on cost efficiency with scalability Collaborate with Products and Customer/ Distributor Experience team to execute Customer First strategy Use Technology as Enabler to deliver exceptional Service standards to Customer and Distributor Build and execute Operations strategy for Retail and Group business Retail Operations: This central sub function will be responsible for service level management for new business, endorsements servicing and renewal processing for customers acquired by retail distribution team. The team will be responsible to build digital customer journeys across all platforms (including integration with distributor ecosystem) and monitor performance to ensure seamless customer experience. The unit will also manage financial reconciliation of premium including refunds wherever applicable. Group Operations: This central sub function will be responsible for service level management for new business, endorsements servicing and renewal processing for customers acquired by group distribution team. The team will be responsible for placement of Client business with adequate controls on financial reconciliation of premium including refunds wherever applicable. The team will also liaise with Distribution, Underwriting, Claims and Third-Party Administrators to support the intermediaries in providing seamless service experience to Clients You could be the right candidate if you Have a bachelor s degree from a recognized institute Have deep functional understanding of Insurance Operations Have led medium to large scale operations set up with strong exposure to digital operations, well versed with retail and institutional business operations. Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 15+ years of total experience with at least 5+ years of medium management experience and leading team as well What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. Location: Mumbai Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudentials global expertise in insurance and financial services with HCL Group s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist-New Business Issuance to join our Customer Service team in Mumbai. Your typical week might include the following. Monitor issuance of insurance policies across all digital sales journeys, identify breakage in journey and work with technology to complete the onboarding process Monitor regulatory compliance failures (financial loss, reputational loss, ops loss) and work with Compliance function to remediate Develop exception reports to prevent operational leakages, fraud, misuse of processes/ systems and work for remediation Build customer journeys and system requirement for new product launches Work on differentiators for delivering superior customer experience You could be the right candidate if you .. Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Have 6-8 years of total experience with at least 5+ years of experience in Retail Operations (New Business Issuance). This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder group and technology solutions. We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience. To partner us in this mission, we are looking for a talented Lead of Experience - Customer/ Distributor As a Lead, your typical week might include the following Building the Customer and Distributor Experience (CX/DX) strategy and seeking leadership sponsorship Build CX and DX journey maps and ensure value chain prepositions are in place Collaborating with Technology, Ops, Claims and UW function to execute the strategy Driving initiatives across organization Align with DX strategy and seek Distribution leadership sign off Partner with technology to create digital servicing model across all sub functions of central operations team Focus on cost efficiency with scalability Use Technology as Enabler to deliver exceptional Service standards to Customer and Distributor This vertical will look after servicing across all customer journeys starting from onboarding to claims servicing via all customer facing platforms including voice, text and digital assets. Create segmented strategy and servicing methods to cater to various customer personas. Use engagement opportunity to gain insights on service experience and work closely with Customer Experience, Operations, Distribution, claims team to institutionalize best practices and learnings across the organization Customer Care: Establish voice and email processes to handle customer queries, requests and complaints. Use analytical tools to explore pre-emptive servicing options and increase self-servicing mode. Digital servicing: Work closely with Technology to enable latest tools (chatbot, mobile app etc.) to enhance customer experience. Build and encourage self-servicing journeys for seamless experience. Grievance Management: Establish Grievance cell to receive and resolve escalations. Utilize learnings to improve processes to help in enhancing customer experience. Work with industry colleagues for sharing best practices and learnings. You could be the right candidate if you Have a bachelor s degree from a recognized institute Have deep functional understanding of Customer Service or Experience Retail experience mandatory, Customer Service Product design experience, Medium to Large Scale Operations, well versed with Product design and Service strategies, Customer Journey mapping, can use analogous experience from new age aggregators in retail space Proven track record /demonstrate through examples - design, building and maintaining customer centric culture. Have experience collaborating with cross-organizational teams and be highly adaptable to pivot and change in a complex and dynamic working environment. Be comfortable working with ambiguity. Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 10-15 years of total experience with at least 5+ years of medium management experience and leading team as well What can make you extra special if you Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. Location: Mumbai Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes Whatever your career path or specialism Apex provides a global platform to allow you to thrive The Role Key Responsibilities: Maintenance of legal agreements and corporate documentation of the different product lines within the Apex Group Drafting and negotiating client service level/master service level agreements from the templates (and creating templates when required) Contract redlining or document markup of legal documents with excellent negotiation skills Responding to day-to-day enquiries from internal stakeholders and business partners Monitoring of relevant contractual terms and ad hoc tasks to support the Apex Group Legal Department Create, manage and update relevant corporate databases and trackers Coordinating contract execution Skills Required: An individual with a Law Degree (equivalent to LLB/LLM) At least 4-5 years of proven experience in a similar position, preferably in Funds/Financial services company or a law firm Possess excellent communication skills, both verbally and in written form (any additional languages would be an asset

For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps need to work as a trouble shoot. Ability to support, guide train other team members. Should have the ability to understand handle complex queries Strong domain knowledge is essential understanding of TA business .es Well versed with preparation and review of SOPs/Process flow charts Able to identify implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelor s Degree in Commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel word Ability to write messages in a clear and concise manner Ability to read, write speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desires. desirable 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management it s execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business it s impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

Supports the Procurement and Purchase 2 Pay functions with SAP Master Data Maintenance (Vendor Master Data, Supplier Message Transmission, Material Master, Info record, Scheduling Agreement, Source List, Quota). Maintain in SAP specific Master Data as described in our SLAs (Service Level Agreement) Provide first level support inside the organization on Master Data Topics lying in their scope Provide SAP reports to the Purchasing and P2P organizations on specific Master Data topics Perform SAP failure reporting, monitoring and coordinate correction activities on Master Data topic Focus on continuous improvement Meet the defined KPIs in the SLA (Service Level Agreement) in terms of timing and quality of the service execution YOUR QUALIFICATIONS Good communication skill Experience in Accounts Payable or Purchasing SAP knowledge, preferably in SAP MM/ SAP FI-CO MS Office skills (Excel, Word, PowerPoint) MS Office skills (Excel, Word, PowerPoint) Should have relevant experience more than 2 years

Role Overview As a Senior Executive - Premium Customer Experience , you will be at the forefront of client engagement and revenue generation. Your primary objective is to drive revenue growth by building and deepening strong relationships with premium clients. This includes daily interaction, providing strategic market insights, timely execution of orders, and delivering an exceptional customer experience. Key Responsibilities 1. Client Engagement & Revenue Generation Maintain daily interactions with assigned (mapped) clients to nurture long-term relationships. Share insightful research reports from reputed research houses to support client decision-making. Ensure timely and accurate order placement, backed by pre-order confirmations. Proactively identify and onboard new Relationship clients to grow the client base and meet revenue targets. 2. Customer Service Excellence Respond promptly to client queries and communications, ensuring adherence to defined Service Level Agreements (SLAs). Deliver high-touch service to achieve top-tier client satisfaction and relationship scores. Troubleshoot and resolve client issues swiftly, acting as a trusted advisor and first point of contact. Qualifications & Skills Education: Bachelors degree in Finance, Business Administration, or related field. Experience: Proven experience in client relationship management, preferably within the financial services industry. Financial Acumen: Strong understanding of financial products, markets, and investment strategies. Communication: Excellent verbal and written communication skills; ability to convey complex information clearly. Client-centric Mindset: Passion for delivering high-quality service and building meaningful client relationships. Tech-savvy: Comfortable using dealing terminals and order placement systems. Adaptability: Ability to thrive in a fast-paced, target-driven environment. Problem-Solving: Strong decision-making skills with a proactive and solution-oriented approach. Why Join Us? Work with a high-performing, client-focused team. Exposure to premium clientele and diverse financial markets. Continuous learning and professional development opportunities. A dynamic work culture that values innovation, ownership, and results.

The primary responsibility of this role is to perform various tasks related to content for the video catalog quality, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure and perform Quality checks on various devices. The associate should have working knowledge of MS office to capture data on daily basis. This job requires you to be in the office 5-days per week for in-person work with your teammates. The day to day job requires the individual to make judgment-based decisions by following a standard operating procedure. This will involve tasks such as: -Understand and adhere to standard operating procedure. -Analyze, and identify the issues in the Video content. -Understand the issue and make best use of the available resources/tools to resolve/fix it. -Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations -Communicate with internal and external stakeholders. -Adhere to the Service level agreement, and average handle time set for the processes. -Meet predetermined and assigned productivity targets and quality standards. About the team Prime Video Digi-Flex s (DF) vision is to be the most customer centric, agile and efficient operations powering Prime Video (PV) growth worldwide. Our mission is to be the center of operational excellence for PV through agile and efficient operations at scale. We influence technology-based scaling through tooling and automation. DF is a variable operations workforce that offers quick to market scalable solutions through manual execution for customer facing and business critical strategic initiatives. DF creates repeatable and standardized processes to ingest, process, cleanse, enrich, classify, match & merge partner assets and resolve customer facing issues, and enhance customer experience. - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Knowledge of Excel at an advanced level

Job Title: Supervisor, WFM Job Description . Role and Key Responsibilities: Responsible for supporting, coaching, developing, and supervising a team of Real time associates and/or individual contributors within the Command Center environment. Responsible for ensuring that the organizations goals of cost control, labor utilization, and service level meets targets. Monitor a multitude of sites through various platforms, instituting timely and efficient communication to analyzing call volumes and trends, implementing appropriate strategies, verifying allocations, queue routing, overflow targets, media events, transcription campaigns etc. Manage labor utilization during low volume periods while maximizing revenue. Responsible for implementing BCP solutions and participating in business continuity and disaster recovery meetings. Partners with stakeholders on the development of service level agreement documents specific to the Command Center tasks and timelines. Collaborate with planning and scheduling for proactive decision making related to execution of command center tasks. Establish and maintain WFM real time (Intraday) processes that support the requirements for assigned program/client. Ensure development and consistent application of all Command Center related activities across a multi-center shared labor environment. Measure and trend individual program performance and leads the development of improvement plans as related to the program. Prepare various dashboards related to program/project performance and conduct review meetings with business stakeholders. Key skills & knowledge: Bachelors degree in related field from a college or university with two to four years of relevant experience preferred. Understanding of the financial impact of all decisions made within WFM. Solution driven and result oriented mindset. Strong communication skills, both written and verbal. Highly Proficient in Microsoft Office tools. Ready to work in a dynamic 24*7 environment handling international programs/clients. Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Highly professional and able to develop strong business partnerships. Hands on experience on any one or more WFM tools like IEX/eWFM/Avaya/Genesys is a must. Ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment. Ability to mentor, coach and provide direction to team members. Ability to take initiative and ownership with focus on continuous improvement. Demonstrated ability to foster a customer service disposition and sense of professionalism for self and team. Solid understanding of the organizations business operations and industry. Demonstrated business acumen. Demonstrated ability to comprehend, analyze, and interpret. Qualification : Graduate Disclaimer: Location: IND Gurugram - 2nd Flr RMZ Infinity Plot No. 15 Language Requirements: English (Required) Time Type: Full time

Job Description About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen? Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork