2167 Service Level Jobs - Page 41

Amgen is seeking a Senior Associate of Human Resources - Workforce Administration who will work on our HR Technology group. The Senior Associate of Human Resources - Workforce Administration will work out of Amgen s Capability Center in Hyderabad, India. The successful incumbent will have experience within the many aspects of human resources administration to provide customer service support to staff members and managers as a member of our service delivery team. The Senior Associate will also monitor worker data in the Human Resources (HR) system, Workday, and liaise with other groups on processes and analyzing HR system functionality. Roles & Responsibilities: Receives and responds to inqui...

Roles & Responsibilities: Ensure high system reliability and uptime. Develop and maintain monitoring systems. Lead incident response and root cause analysis. Automate repetitive tasks for efficiency. Perform capacity planning and resource scaling. Lead infrastructure as code (e.g., Terraform, Kubernetes). Collaborate with development and operations teams. Maintain clear documentation and share knowledge. Optimize system and application performance. Ensure security and compliance standards are met. Define, measure, and monitor Service Level Objectives (SLOs) and Service-Level Agreements (SLAs) to align with business goals. Drive continuous process and system improvements. Define guidelines, s...

In this vital role you will be responsible for the Supplier on-boarding process and vendor master data oversight and management. This role includes leading a small team of staff as well as an external Business Process Outsourcing (BPO) provider. The position is critical to drive customer satisfaction across Amgen through optimum utilization of resources, systems and continuous improvements. The Global Supplier On-boarding & Vendor Master Manager will report to the Supplier On-boarding and Requisition to Order Global Operations Senior Manager. This role will be based in India. Manage day to day operations and prioritization of the Supplier On-boarding team to ensure critical issues and escala...

Amgen is seeking a Disbursements Senior Associate who will be part of Amgen s Global Procure to Pay (P2P) organization. This individual will work with internal and external clients and business partners to ensure completeness and accuracy of global payment activities and will ensure that the objectives are met in an effective and timely manner. Additionally, the individual will use technical expertise to perform research within SAP and various other tools to perform day to day activities and bring closure to identified issues. Moreover, this individual will ensure compliance with all applicable policies and procedures and will support and implement process improvements and departmental initi...

Career Category Human Resources Job Description HR Staff Services is connecting staff, managers and local HR teams to Amgen s global HR programs and tools. For all global HR questions, we are the place to go to! You will be responsible for providing global HR service center support. Accountabilities: Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures. Act as a dedicated point of contact for our customers (staff, managers and local HR). Ensure that HR transactions are processed according to global processes and compliance. Act as designated subject matter expert on one or more of our expertise areas and b...

Job Title: Real-Time Analyst (RTA) Location: Bangalore CTC: Up to 5 LPA Notice Period: Immediate to 30 days Experience Required: 14 years Education: Graduate / Undergraduate Industry: BPO / Contact Center Job Summary: We are hiring a Real-Time Analyst responsible for managing and monitoring call center operations in real time. The ideal candidate will be experienced in workforce management tools, queue monitoring, and service level optimization for both domestic and international operations. Key Responsibilities: Monitor real-time call volumes, staffing levels, and agent adherence Manage intraday reports and update stakeholders on SLAs, shrinkage, and deviations Respond to unexpected call vo...

Provide comprehensive clinical lab data expertise as part of a team to develop and maintain Laboratory Data Management (LDM) tasks for the studies awarded to IQVIA Laboratories and meets the external client data reporting needs. May be required to support the development of new systems and processes related to the electronic data transfer process, or the configuration of business rules and master data in study and laboratory information systems. Understand and comply with core standard operating procedures and working instructions. Essential Functions Capable of taking up, independently or providing inputs for, Python programming activities pertaining to ongoing study requirements or any oth...

Project Manager Your Responsibilities Manage and oversee international projects in the IT environment, ensuring high quality and compliance with relevant time and cost budgets. Plan, manage, and control project budgets, including forecasting, tracking, and reporting on financial performance to ensure projects deliver within approved financial parameters. Collaborate with security teams to ensure that all projects comply with relevant data protection and cybersecurity requirements. Support the IT teams transformation from an internal service provider to a business enabler, leveraging innovative technologies such as AI and advanced analytics. Drive the optimization of IT processes and IT infra...

Job Description: Job Title: DWS- TPG Securities, Associate Location: Bangalore, India Role Description Who are we : DWS is a Global Asset Manager providing a range of traditional and alternative investment capabilities. Building on more than 60 years of experience, we have a reputation for excellence in Germany, Europe, Americas Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability, and innovation across a full spectrum of investment disciplines. Overview of role : Transaction Processing Group provides the Operational Support for the Investments made by DWS on behalf of clients. We support clients across the globe investing in global m...

Job Description: Job Title: Client Service Officer Location: Mumbai, India Corporate Title: Associate Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospi...

Job Description: Job Title: Client Service Officer Location: Mumbai, India Corporate Title: AVP Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitaliza...

Job Description: Job Title: Apprentice Role for Non-Technology hiring 2025 - 2026 Location: Pune, India Role Description We are seeking a highly motivated and detail-oriented Intern to join our Private Banking team. This role involves supporting multiple critical processes within our operations. The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential. Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in...

We re Hiring: Admissions Officer! We are seeking a dedicated and detail-oriented Admissions Officer to join our dynamic team in Bengaluru. The ideal candidate will have a strong background in admissions processes, exceptional communication skills, and a passion for helping students achieve their educational goals. Location: Bengaluru, India Work Mode: Work From Office Role: Admissions Officer What You ll Do: Make admissions decisions in line with partner university selection criteria, English language requirements, and delegated decision-making authority Input admissions decisions into the relevant system and issue offer letters to applicants Identify and follow up on missing or additional i...

Join us as a Customer Service & Operations Credit Analyst We ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs Specialising in Credit Operations, you ll respond to queries from customers and stakeholders promptly within agreed timelines This is a chance to build on your credit skills and experience in an engaging and fast-paced environment Were offering this role at senior analyst level What youll do As a Customer Service & Operations Credit Analyst, you ll deliver successful customer and business outcomes by processing, authorising, and investigating all tran...

ASSOCIATE, MIDDLE OFFICE REPRESENTATIVE I We re seeking a future team member for the role of Associate, Middle Office I to join our Middle Office Operations team. This role is located in Pune, MH HYBRID role. In this role, you ll make an impact in the following ways: Independently provides accounting and trading support activities for funds of higher complexity. Performs reviews of more complex documents processed from across the Bank to confirm compliance with established processes and procedures. Reviews work of more junior colleagues and provides technical assistance on complex matters. Independently performs complex functions supporting accounting, trading and client services activities ...

At ServiceNow, we make work better for everyone including our own employees- We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees- Win as a Team is part of our culture, and we aspire to wow our customers- We stay hungry and humble and focus on creating belonging- Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change- With our vision and dedication for a better future already underway- Join us on this journey! In addition to a competitive salary, sup...

We re seeking a future team member for the role of Associate, Middle Office II to join our Middle Office team- This role is located in Pune/Maharashtra -Hybrid- In this role, you ll make an impact in the following ways: Middle Office - S4Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters- Leads the daily activities of a Middle Office support team servicing multiple funds- Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting- Supervises the tracking of fund data and trades, as well as the maintenance of records...

Middle Office - S4Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters- Leads the daily activities of a Middle Office support team servicing multiple funds- Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting- Supervises the tracking of fund data and trades, as well as the maintenance of records- Establishes data maintenance and summarization processes and procedures to improve team efficiency and best support the Middle Office support team- Searches for fail points in processes and provides error reports to cl...

We re seeking a future team member for the role of Associate, Middle Office Representative II to join our Middle Office Operations team- This role is located in PUNE, MH HYBRID- In this role, you ll make an impact in the following ways: Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters- Leads the daily activities of a Middle Office support team servicing multiple funds- Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting- Supervises the tracking of fund data and trades, as well as the maintenance of records-...

We re seeking a future team member for the role of Associate, Middle Office I to join our Middle Office Operations team- This role is located in Pune, MH HYBRID role- In this role, you ll make an impact in the following ways: Independently provides accounting and trading support activities for funds of higher complexity- Performs reviews of more complex documents processed from across the Bank to confirm compliance with established processes and procedures- Reviews work of more junior colleagues and provides technical assistance on complex matters- Independently performs complex functions supporting accounting, trading and client services activities including book-keeping and data review- Re...

Join our Team About this opportunity: We are looking for a dynamic and dedicated individual to join our team as an Automated Operations Engineer. In this role, you will be responsible for coordinating, supporting, managing, and executing 1st level proactive and reactive maintenance activities. As an integral part of our team, your contribution will help ensure we provide customers with continuous and consistent services that perform to Service Level Agreement (SLA) standards. What you will do: - Monitor services and manage events at the 1st level. - Assess trends identified from customer complaints. - Manage and resolve incidents at the 1st level. - Escalate and track security incidents. - I...

Customer Service Representative - English Agent - WebBeds Customer Service Representative - English Agent Full Time - Office Based Full Time - Office Based WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

About this opportunity: We are looking for a dynamic and dedicated individual to join our team as an Automated Operations Engineer. In this role, you will be responsible for coordinating, supporting, managing, and executing 1st level proactive and reactive maintenance activities. As an integral part of our team, your contribution will help ensure we provide customers with continuous and consistent services that perform to Service Level Agreement (SLA) standards. What you will do: - Monitor services and manage events at the 1st level. - Assess trends identified from customer complaints. - Manage and resolve incidents at the 1st level. - Escalate and track security incidents. - Initiate proble...

Job Overview Provide comprehensive clinical lab data expertise as part of a team to develop and maintain Laboratory Data Management (LDM) tasks for the studies awarded to IQVIA Laboratories and meets the external client data reporting needs. May be required to support the development of new systems and processes related to the electronic data transfer process, or the configuration of business rules and master data in study and laboratory information systems. Understand and comply with core standard operating procedures and working instructions. Essential Functions Capable of taking up, independently or providing inputs for, Python programming activities pertaining to ongoing study requiremen...