1182 Service Level Jobs - Page 43

The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Specialist, Procure to Pay Operations Accountant will execute on this mission in collaboration with peers and support of Transaction Services Leadership. Do you want to be part of a dynamic and agile team environment? Are you motivated to drive business transformation on a global scale? Role Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space Prepares for month-end close activities related to the procure to pay lifecycle and adheres to the monthly and year-end close schedules Provides quality and timely resolution for level 2 inquiries related to accounts payable and cash ledger activity Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assigned All About You Bachelor s degree in Accounting or Finance or equivalent work experience Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance Be skilled at explaining technical problems succinctly and clearly. Experience with ERP systems, such as Coupa and Oracle (preferred)

Review and validate day-to-day customer transactions in accordance with standard operating procedures (SOPs) Ensure accuracy and compliance with regulatory and bank-specific guidelines Identify and escalate suspicious or unusual transactions to the compliance team Coordinate with internal teams to resolve transaction discrepancies or exceptions Maintain updated records of validated transactions and audit logs Work within defined TAT (Turn-Around-Time) and SLA (Service Level Agreements) Support internal and external audits related to transaction monitoring Maintain confidentiality and adhere to data protection policies Requisites & Skills: Experience in NBFC and P2P industry is a must Strong analytical and documentation skills Familiarity with banking systems and digital transaction platforms Ability to work in a fast-paced, high-volume environment Proficient in MS Excel and basic data tools

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives What Youll Do: The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines - Minimum of 2 years post-secondary or equivalent is required Costa Rica - No Minimum requirement United Kingdom - No Minimum requirement Trinidad & Tobago - Minimum 3 CSEC passes English is compulsory in all locations Experience Previous experience in an Agent and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Certificates/Licenses: Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Handling claims related to FMLA, disability (STD/LTD), parental leave, personal leave, and other applicable programs. Taking a decision on leaves, resulting in either approval, denial or extension of the leaves. Managing and processing employee leave claims in compliance with federal, state, and company policies. Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision meeting client SLA s. Maintain internal & client defined quality scores. Consistently meet or exceed KPIs. Ensuring proper documentation and follow-ups in accordance with SOPs. Identifying issues, process delays, and quality problems and recommending and implementing solutions. Execute Issue/Query/ Workflow Resolution Ongoing client delivery of quality service /audits & First level quality check. Consistently applying logical reasoning and critical thinking skills. Ability to work in a fast-paced environment with short deadlines. Take complete ownership of self-learning & development Requirements Bachelor s degree in BCom, B.A, BBA (Full time MBA/MCA/B Tech/BE/B Ed candidates will not be considered). Associate Level hires: 2-5 years of work experience in Insurance Claims/Leave claims and Backend Operations (International Voice /Non-Voice/Blended process) Analyst Level hires: 5 - 8 years of work experience in Insurance Claims/Leave Claims and Backend Operations (International Voice/Non-Voice/Blended process) Outstanding customer service skills Excellent verbal and written communication skills. Basic computer knowledge (MS-Office, Excel) Good analytical skills & attention to detail. Ability to work evening/night shift

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Customer Services Representative Associate/Analyst - Customer Service The Alight Customer Services Team is responsible for providing timely and accurate customer service through any/all mediums including email, phone and web chat, requiring strong communication skills and knowledge of client plans and provisions to resolve the participants issues. We strive for first-call resolution while adhering to service level agreements, ensuring a positive participant experience through effective solutions and personal service. Responsibilities Handling a leave of absence claims initiation requests from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their claims. Handling claims related to FMLA, disability (STD/LTD), parental leave, personal leave, and other applicable programs. Spend 100% of production time logged in on calls Articulate complex client policies and leave provisions in a simplified manner. Maintain internal & client defined quality scores. Ensure Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently. Ensure proper documentation and follow-ups and follow SOP s Identifying issues, process delays, and quality problems and recommending and implementing solutions. Consistently applying logical reasoning and critical thinking skills. Ability to work in a fast-paced environment with short deadlines. Take complete ownership of self-learning & development Requirements Bachelor s degree in B.Com, B.A, BBA,B.Sc (Full time MBA/MCA/B Tech/BE/B Ed candidates will not be considered). Associate Level hires: 2-5 years of work experience in International Customer Service Voice Process. Analyst Level hires: 5 - 8 years of work experience in International Customer Service Voice Process. Excellent verbal and written communication skills. Outstanding customer service skills Appropriate Typing speed to be able to efficiently manage documentation during/post interaction. Ability to work evening/night shifts (5.00 PM to 6.00 A.M Window) Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Case studies and testimonials from customers who talk extensively about their transformational experience using Unifize. Platform page that explores the various pioneering platform features About us , which includes a questionable piece of amateur dramatics by the founders. Who Are You: A highly organized, dependable individual with a proactive and solution-oriented mindset. Comfortable working on-site in a dynamic, fast-paced environment while coordinating effectively across multiple teams. Someone who is skilled in managing physical and digital assets, maintaining access rights, and supporting compliance and audit readiness. Roles & Responsibilities: Manage daily office operations, including procurement of supplies, food & beverages, and staff utilities. Oversee smooth day-to-day functioning of the office, including asset tracking and facilities management. Coordinate with housekeeping staff, building security, and external service providers (e.g., maintenance, Wi-Fi repairs) to ensure uninterrupted office upkeep. Supervise office support staff and ensure a clean, organized, and functional workspace. Own the vendor onboarding process including documentation handling, contract management, and compliance checks. Maintain and regularly update a database of active vendors and service-level agreements; liaise with vendors for timely service delivery. Coordinate workspace setup, welcome kits, and rental laptop assignment for new hires; maintain a register of IT assets and employee access rights. Oversee offboarding processes, ensuring proper revocation of access and recovery of all issued assets. Conduct standard induction/orientation sessions for new employees in collaboration with HR, Finance, and Tech teams. Draft, maintain, and update internal policies (e.g., hardware usage, privacy, onboarding, remote work) and organize documentation for audits and compliance reviews, to be reviewed by the Compliance team. Requirements: Bachelors in any field Experience : 1-3 years Proficient in English- Strong command of written English with experience drafting clear and concise documentation

Description Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but its our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. Role Summary The Splunk Global Security (SGS) organization is seeking a Senior Service Delivery Manager (SDM) (working with the Senior Director of Strategy, Planning & Operations) to drive the perfect delivery of SGSs cybersecurity services! Meet the Team Our SGS organization is led by Splunk s Chief Information and Security Officer (CISO). The teams purpose is to deliver a comprehensive set of services, crafted to successfully defend and protect Splunk and its customers. The Strategy, Planning and Operations (SPO) Team within the SGS organization consists of three functions - Technical Program Management, Service Delivery Management, and Service Operations. Learn more about SGS, meet our leaders, and hear more from our Splunk security experts at splunk.com / careers / splunk-global-security . Responsibilities Service Execution: Facilitate the delivery of cybersecurity services by coordinating across internal delivery teams. Ensure that all service activities (planning, resource allocation, scheduling) are aligned with customer requirements and strategic objectives. Handle dependencies and perform quality checks to meet or exceed service standards. Work closely with and act as the single point of contact for multi-functional teams (e.g., engineering, sales) to manage inter-team dependencies and to solve sophisticated service issues. SLA & Performance Management: Define, track and report on service-level agreements (SLAs), key performance indicators, and (operational) metrics. Lead regular service reviews and produce reports to collaborators, driving continuous improvement in delivery processes. Define and use dashboards and reports that provide transparency into the health of the service, and risk areas. Tool and Process Oversight: Leverage service management platforms, e.g., JIRA Service Management, ServiceNow) to log and track service requests. Ensure that documentation is in place and maintained and that ITIL-aligned processes are followed. Leadership and Improvement: Promote continuous improvement by identifying process gaps, implementing standard operating procedures (SOPs), and fostering a culture of operational excellence! Guide service delivery teams on standard methodologies and processes. Drive and maintain attention to quality and detail and hold yourself accountable to the expectations and results. Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals. Develop positive relationships with internal and external partners and multi-functional teams to ensure clarity and accountability for team(s) responsible for delivering respective SGS services. Must-have Qualifications Education & Experience: Demonstrated ability post bachelor (in Computer Science, Information Technology, Cybersecurity or related field) of at least 6 to 8 years experience in IT service delivery, technical program management, or operations in the cybersecurity industry. Proven track record of managing large service engagements or multi-functional projects with significant collaborator engagement. Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications. Service Management Expertise: Solid understanding of service management principles and standard processes (ITIL/ITSM frameworks). Hands-on experience with ticketing and workflow tools. Proficiency in JIRA (Service Management) and ServiceNow is expected. Communication Skills: Excellent verbal and written communication skills, with the ability to coordinate multi-functional with demonstrated ability to articulate technical concepts Experience building and maintaining relationships with customers and internal teams is essential Preferred Qualifications Background in global or matrixed organizations, with experience coordinating teams across regions and time zones. Experience with vendor contracts and financial oversight of service programs. Exposure to Splunk products (e.g., Enterprise, SOAR, or Splunk Cloud). Splunk is an Equal Opportunity Employer Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Thank you for your interest in Splunk!

Handling claims related to FMLA, disability (STD/LTD), parental leave, personal leave, and other applicable programs. Taking a decision on leaves, resulting in either approval, denial or extension of the leaves. Managing and processing employee leave claims in compliance with federal, state, and company policies. Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision meeting client SLA s. Maintain internal & client defined quality scores. Consistently meet or exceed KPIs. Ensuring proper documentation and follow-ups in accordance with SOPs. Identifying issues, process delays, and quality problems and recommending and implementing solutions. Execute Issue/Query/ Workflow Resolution Ongoing client delivery of quality service /audits & First level quality check. Consistently applying logical reasoning and critical thinking skills. Ability to work in a fast-paced environment with short deadlines. Take complete ownership of self-learning & development Requirements Bachelor s degree in BCom, B.A, BBA (Full time MBA/MCA/B Tech/BE/B Ed candidates will not be considered). Associate Level hires: 2-5 years of work experience in Insurance Claims/Leave claims and Backend Operations (International Voice /Non-Voice/Blended process) Analyst Level hires: 5 - 8 years of work experience in Insurance Claims/Leave Claims and Backend Operations (International Voice/Non-Voice/Blended process) Outstanding customer service skills Excellent verbal and written communication skills. Basic computer knowledge (MS-Office, Excel) Good analytical skills & attention to detail. Ability to work evening/night shifts

The Alight Customer Services Team is responsible for providing timely and accurate customer service through any/all mediums including email, phone and web chat, requiring strong communication skills and knowledge of client plans and provisions to resolve the participants issues. We strive for first-call resolution while adhering to service level agreements, ensuring a positive participant experience through effective solutions and personal service. Responsibilities Handling a leave of absence claims initiation requests from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their claims. Handling claims related to FMLA, disability (STD/LTD), parental leave, personal leave, and other applicable programs. Spend 100% of production time logged in on calls Articulate complex client policies and leave provisions in a simplified manner. Maintain internal & client defined quality scores. Ensure Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently. Ensure proper documentation and follow-ups and follow SOP s Identifying issues, process delays, and quality problems and recommending and implementing solutions. Consistently applying logical reasoning and critical thinking skills. Ability to work in a fast-paced environment with short deadlines. Take complete ownership of self-learning & development Requirements Bachelor s degree in B.Com, B.A, BBA,B.Sc (Full time MBA/MCA/B Tech/BE/B Ed candidates will not be considered). Associate Level hires: 2-5 years of work experience in International Customer Service Voice Process. Analyst Level hires: 5 - 8 years of work experience in International Customer Service Voice Process. Excellent verbal and written communication skills. Outstanding customer service skills Appropriate Typing speed to be able to efficiently manage documentation during/post interaction. Ability to work evening/night shifts (5.00 PM to 6.00 A.M Window)

Overseeing and providing management support for the assigned unit. Ensuring that an effective system of financial and operational controls is in place and is working intended. Ensure robust KRI/KCS controls and checks are in place to manage operational risks in GFS. Ensure the major activities and processes are well documented and that a robust BCP plan is in place. Facilitate tests on periodic basis and provide adequate support to the Department Continuity Co-ordinator. Ensuring that a continuous process and efficiency improvement culture is embedded within the function and an established process exists to constantly identify and implement improvement opportunities. Monitoring to ensure that the standards of customer service provided by the function consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers. Liaising with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures. Working with the other Global Finance Service function managers to ensure proper running of the center and support for the Head, Global Finance Service in ensuring a high level of support and service for the countries/businesses served. Managing the Associate Managers, Team Leaders and exercising the human resources skills and techniques necessary to attract and retain key finance professionals in these roles. Ensuring the maintenance and ongoing development of effective systems and procedures in Global Finance Service for the timely collection of data from all accounting sites and their collation and submission to various recipients. Processing and Decision making as per the Departmental Operating Instructions manual and within the timeliness and accuracy standards specified. Continuous Improvement in Productivity to the standards prescribed from time to time. Upholding the Values of the Group and Company at all time. Compliance with all applicable Rules/ Regulations and Company and Group Policies. Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and Reporting all suspicious Transactions to the Line Manager. Strategy To be responsive Business Accounts Payable support to stake holders ProcesseS Accounts Payable and Travel and Expense People Talent To be a Team player Key Responsibilities Risk Management Target nil error in processing Governance Complete all mandatory learnings and trainings Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e. g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Country Business Users Country Finance Internal stakeholders in GFS Other Responsibilities Embed Here for good and Group s brand and values in India/ S2P/Requisition to Pay Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); N/A > Skills and Experience Excel Communication Analytical skill Accounting Qualifications B. com. or equalling degree About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 28691

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transport Executive Job Summary We are looking for a reliable and organized Transport Executive to oversee and manage daily employee transportation operations at our client sites. This role is crucial in ensuring our clients staff have safe, timely, and efficient transport services while maintaining cost-effectiveness and operational excellence. The ideal candidate will coordinate with transport vendors, monitor service quality, and drive continuous improvement in our transport management solutions. Key Responsibilities Manage daily transport operations through effective coordination with vendors Ensure timely and efficient vehicle arrangements according to client requirements Monitor vendor performance and ensure compliance with service standards and KPIs Conduct weekly vendor meetings to address issues and improve service delivery Prepare and share detailed weekly/monthly transport reports and cost summaries with management Ensure adherence to company and client site compliance and safety regulations Build strong relationships with client teams and provide responsive support Drive cost-effective transport solutions and continuous service improvements Support strategic planning and execution of transport operations at the site level Lead initiatives to enhance efficiency, reduce costs, and improve client satisfaction Maintain accurate contract documentation and audit readiness Promote a strong safety culture and incident-free operations Required Qualifications Bachelors degree in Business Administration, Logistics, Supply Chain Management, or related field Minimum 2-3 years of experience in transport management or logistics coordination Strong organizational and multitasking skills with attention to detail Proficiency in MS Excel and transport management software Excellent communication and interpersonal skills Experience in vendor management and performance monitoring Knowledge of transport regulations and safety compliance requirements Ability to work in shifts and handle emergency transport requirements Problem-solving skills with a proactive approach to challenges Preferred Qualifications Experience working in corporate transport management or facilities management Knowledge of fleet management and route optimization techniques Experience with implementing transport management systems Background in contract negotiation and service level agreement management Understanding of sustainability practices in transportation Previous experience in a client-facing role within a facilities management environment Why Join JLL At JLL, we are committed to our core values of teamwork, ethics and excellence. We offer our employees opportunities to build their capabilities, shape their careers, and make a meaningful impact in a collaborative environment. By joining our team, youll contribute to creating spaces where people can thrive while developing your professional skills in a dynamic, global organization. Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position: Shift Engineer/ Site Engineer, City name Business: Property and Asset Management, City name What this job involves You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checking and follow up of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLA s KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Schedule monthly vendor meeting to discuss on daily matters ensure corrective actions are taken for the same. Planning and implementing for energy conservation. Prepare monthly readings sheet with occupants and ensure all check-sheets and logbooks are being filled properly as per the schedule Maintain history cards for all equipment s. Attend major complaints escalate to senior co-ordinate with technical staff if necessary. Ensure work permits are in place and safe working practices /procedures are followed. Assist the Property Manager/ Assistant Property Manager/ Technical Manager in conducting risk assessment of the building operations and work towards mitigation of highlighted inherent risks and in conducting root cause analysis in case of system failure and breakdowns. Create corrective, preventive and emergency response action plans. Take part in evacuation Drills and be a part of ERT/QRT team. Maintain engineering and other reports like DMR and MMR. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work . Client: You will be working on Tata Primanti, which is a Residental Site, located at Sector 72, Gurgaon, Haryana. Site dynamics: Work Schedule: Site team: e. g. : Property Manager +18 Other details if any. Reporting: You will be reporting to the Property Manager / Technical Manager. Sound like youHere is what we re looking for: Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. Qualifications You will have a Degree / Diploma in Electrical/Mechanical OR any equivalent, with min 3-5 years of work experience in the Facility Management Industry, candidates with residential experience will be preferred. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

TheApplication Support L2 team provides advanced technical support for businessapplications. They handle escalated issues from the L1 support team,troubleshoot complex problems, and ensure the stability and performance ofapplications. Responsibilities include investigating and resolving softwarebugs, performing system configurations, and collaborating with developmentteams for fixes or updates. The L2 team also monitors system performance,assists with user training, and provides detailed incident reports. Their goalis to maintain smooth operation, minimize downtime, and enhance the userexperience by addressing technical issues efficiently. Responsibilities Handleescalated issues from the L1 team, troubleshoot complex application problems,and resolve issues pertaining to CBS application Log,track, and resolve incidents within defined SLAs (Service Level Agreements),ensuring minimal disruption to business operations Continuouslymonitor application performance and availability, proactively addressing issuesto prevent downtime Workclosely with developers to identify, diagnose, and fix application issues,including implementing patches and updates Performapplication configurations, fine-tuning, and adjustments to enhance performanceand scalability Assistend-users with application issues, provide guidance on best practices, anddeliver training where necessary

About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

Join Fusion CX as a Deputy Manager in Workforce Management (WFM) in Kolkata and take a pivotal role in optimizing staffing levels and service delivery to meet our business objectives. As a key member of our team, you will collaborate with stakeholders, analyze data, and implement strategies to ensure efficient resource allocation and revenue generation. If you have a passion for workforce management and at least two years of experience as an Assistant Manager in WFM, we invite you to apply and be part of our dynamic organization. Job Description A Deputy Manager in Workforce Management (WFM) in Kolkata must perform the following functions to optimize resource allocation and service delivery levels in daily operations: Collaborate with stakeholders to understand business needs and forecast workload demands. Develop and maintain accurate capacity models to optimize staffing levels and meet service level objectives. Monitor real-time adherence to schedules and implement adjustments as necessary. Analyze historical data to make informed recommendations for future capacity planning. Oversee the accruals process to ensure accurate and timely recording of resource utilization. Generate invoices based on agreed-upon trends and services provided. Implement revenue generation strategies through effective resource allocation and utilization. Manage revenue forecasting accuracy and review key performance indicators (KPIs). Calculate service credits for deviations from agreed-upon service levels and ensure proper documentation. Develop and implement standardized WFM processes, ensuring compliance with industry best practices and organization policies as a WFM Deputy Manager. Conducting regular audits to assess the effectiveness and efficiency of WFM processes. Identify areas for improvement and work with cross-functional teams to implement enhancements. Stay informed about industry trends and emerging technologies to continuously optimize WFM processes. Functional knowledge of various workforce management financial tools. Overall Understanding of workforce management, along with operational management. Understand and know the purpose of the role and how it links to the other roles. Understands and has knowledge of key contact center metrics such as Shrinkage, AHT, Occupancy, Schedule, Adherence, etc. Analyze situations, identify the gaps quickly, and take necessary steps to avoid impact. Job Requirements A Deputy Manager joining our WFM team in Kolkata must possess the following educational qualifications, relevant experience, and knowledge to successfully mobilize and utilize resources: Bachelor s degree or equivalent Minimum of two years of experience as an Assistant Manager in Workforce Management. Overall understanding of workforce management and operational management. Familiarity with key contact center metrics such as Shrinkage, AHT, Occupancy, Schedule Adherence, etc. Analytical mindset with the ability to identify gaps and take necessary steps to avoid impact.

Join our Loans group as a QC Specialist, where your expertise will drive compliance and operational excellence. Embrace the opportunity to work across diverse financial processes, ensuring adherence to Service Level Agreements (SLAs) and enhancing your reconciliation skills. Elevate your career by making a significant impact on our operations and contributing to our success. Job Summary As a QC Specialist within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

Loan Servicing Specialist - Team Member, a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. As a Loan Servicing Specialist - Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation and to make a significant impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, skills and capabilities Hold a bachelors degree in Finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries and business types. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

You will be the Site Manager s trusted right hand on all facilities-related activities. you'll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improvedHow can we save costsThese are questions that will be at the forefront of the team s thinking. You, too, will always have an eye on this, contributing suggestions as they arise. you'll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. you'll need to ensure we hit key performance indicators and meet our service level agreements. Meeting the clients facilities needs At JLL, we put client satisfaction at the front and centre of everything we'do. If you share our values, we will be more than happy to work with you. In this role, you'll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements such as follows :- Ensure messaging is consistent and in line with requests received from the user. Respond to user inquiries and concerns promptly and with courtesy and enthusiasm. Build relationships by engaging clients in genuine, personable conversations. Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested Your planning and budgeting skills will also be vital to the job, as you'll take part in the procurement of vendors and services from time to time. Making everyone safe and risk-free Do you value workplace safetyIf so, you'll be a perfect fit for the job. In this role, you will ensure everyone s health and safety by keeping safe workplace procedures in place and order. you'll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. you'll also be expected to follow escalation and incident reporting procedures and comply with the firm s guidelines and strategies.

Operational Management: Oversee the daily operations of the BPO unit, ensuring all service level agreements (SLAs) and KPIs are met or exceeded. Develop, implement, and monitor operational strategies and processes to ensure high levels of efficiency and service quality. Ensure consistent delivery of high-quality customer support, handling escalations, and managing client expectations. Monitor and manage the production and performance metrics of the teams. Team Leadership: Lead, mentor, and develop a team of managers and front-line agents, ensuring high levels of engagement, performance, and productivity. Conduct performance reviews, provide coaching, and implement training programs to enhance team skills and capabilities. Create a positive work environment by fostering collaboration, communication, and employee satisfaction. Client Relationship Management: Act as the primary point of contact for key clients, ensuring their needs and expectations are being met consistently. Lead regular meetings with clients to review performance, identify opportunities for improvement, and manage escalations. Build and maintain strong relationships with clients, identifying opportunities for process improvements and upsell/cross-sell opportunities. Process Improvement: Continuously evaluate and optimize operational processes to improve efficiency, reduce costs, and enhance customer satisfaction. Identify opportunities for automation and process innovation, working with relevant teams to implement solutions. Ensure compliance with company policies, industry standards, and regulatory requirements. Financial Management: Develop and manage budgets, ensuring efficient allocation of resources and cost control. Analyze operational data to make informed decisions, ensuring financial objectives are achieved. Monitor financial performance, including cost per transaction, productivity, and profitability. Reporting & Analytics: Prepare and present regular performance reports to senior management, including operational metrics, service delivery, client satisfaction, and financial performance. Use data analytics to identify trends, areas for improvement, and actionable insights to drive operational improvements.

Are you an experienced Service Delivery Manager searching for jobs in KolkataWe are currently seeking a Service Delivery Manager in Kolkata with more than a decade of experience possessing leadership qualities, strategic thinking, and operational prowess to join our team in Kolkata. You will be responsible for spearheading operational performance and ensuring exceptional service delivery to our clients. As a key leader, you will oversee the implementation of operational governance strategies and collaborate with cross-functional teams. This job vacancy in Kolkata requires you to focus on driving initiatives to enhance customer experience and cost savings. If you have a passion for operational excellence and proven experience in service delivery management, we invite you to apply and be part of our dynamic team. Job Description Develop and implement operational governance strategies to optimize performance and ensure adherence to SLA and KPIs. Oversee the day-to-day operations efficiency metrics performance to optimize service level. Collaborate with key support vendors, including IT, WFM, quality assurance, Training, and HR, to ensure timely and high-quality service delivery. Monitor and analyze critical and non-critical KPIs to identify trends, improvement opportunities, and risk areas. Provide regular reporting and analysis to senior management on operational performance, key metrics, and areas of concern. Lead cross-functional initiatives to improve operational efficiency, enhance customer experience, and drive cost savings. Ensure compliance with regulatory requirements, company policies, and industry best practices. Job Requirements Bachelor s degree or equivalent in a related field. More than 10 years experience in international contact center operations, with at least three years in a service delivery or operations management role. Proven track record of success in managing operational governance, including overseeing critical and non-critical KPIs. Strong understanding of workforce management principles, quality assurance processes, training, and HR practices within a contact center setting. Advanced skills in Microsoft Excel and PowerPoint. Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions. Solid understanding of financial concepts and the ability to manage budgets, forecasts, and financial performance metrics. Strong leadership abilities, focusing on driving results, fostering teamwork, and promoting a culture of accountability.

Are you looking for a career-enhancing Assistant Manager job in Howrah that will allow you to lead, collaborate, and deliver exceptional results in the fast-growing e-commerce industryJoin Fusion CX as an Assistant Manager in our Howrah location, where you will play a key role in overseeing teams, managing performance, and driving client satisfaction. At Fusion CX, we are committed to transforming customer experiences by blending innovation, teamwork, and operational excellence. As an Assistant Manager in Howrah, you will lead diverse teams, ensuring the delivery of outstanding service for a prominent e-commerce client. This role is perfect for individuals with a passion for leadership and a knack for driving business success. So, don t miss the opportunity to grow with a global CX transformation company. Apply now! Job Description As the Assistant Manager in the e-commerce process at Fusion CX, Howrah, your responsibilities will include: Client Operations Collaboration : Work closely with clients and operations teams to analyze ongoing projects and processes, delivering meaningful insights that drive operational improvement and success. Your ability to coordinate effectively will ensure seamless communication and strategic alignment between internal teams and clients. SLAs KPIs Monitoring : Take full ownership of client-driven Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) such as quality, productivity, and overall service performance. You will be responsible for ensuring these metrics meet or exceed the required thresholds. Team Performance Oversight : Manage and oversee the performance of different teams, consisting of Team Leaders and their indirect reports. Your leadership will directly influence the productivity and morale of the entire workforce under your supervision, ensuring they meet business objectives. Reporting Insights : Compile, analyze, and publish detailed reports on team performance. This will involve tracking operational metrics, ensuring transparency, and providing actionable insights to senior management and clients to guide future strategies. Job Requirements To be successful in this Assistant Manager role at Howrah, you must have the following qualifications: Experience: Minimum of 2+ years as an Assistant Manager in a similar role, with a proven track record of achieving business goals. Leadership: Experience managing at least 4+ Team Leaders and overseeing 80+ team members across multiple shifts with minimal supervision. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and handle escalations. Analytical Skills: Strong analytical abilities to assess project data and provide actionable insights. Client Management: Ability to work closely with clients and internal teams to ensure smooth operations and high client satisfaction. Problem Solving: Capability to manage operational challenges and find solutions to drive business results. Why Join Fusion CX At Fusion CX, we believe in fostering a collaborative and growth-oriented work environment where each team member is empowered to contribute to the company s success. If you are searching for a truly rewarding Assistant Manager job in Howrah that offers career growth and the chance to work in a global customer experience transformation company, this role is for you. As an Assistant Manager for an E-Commerce process at Fusion CX Howrah, you will: Work with a top-tier customer experience transformation company that is redefining the e-commerce industry. Benefit from continuous learning and development opportunities that help you grow professionally. Join a team that values collaboration, innovation, and a results-driven approach. Make a real difference by driving team performance, client satisfaction, and operational success. If you are ready to take the next step in your career, apply for this Assistant Manager position in Howrah today and become part of Fusion CX s dynamic team! Job Location Job Overview

The primary responsibility of this role is to perform various tasks related to content for the video catalog quality, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure and perform Quality checks on various devices. The associate should have working knowledge of MS office to capture data on daily basis. This job requires you to be in the office 5-days per week for in-person work with your teammates. The day to day job requires the individual to make judgment-based decisions by following a standard operating procedure. This will involve tasks such as: -Understand and adhere to standard operating procedure. -Analyze, and identify the issues in the Video content. -Understand the issue and make best use of the available resources/tools to resolve/fix it. -Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations -Communicate with internal and external stakeholders. -Adhere to the Service level agreement, and average handle time set for the processes. -Meet predetermined and assigned productivity targets and quality standards. About the team Prime Video Digi-Flex s (DF) vision is to be the most customer centric, agile and efficient operations powering Prime Video (PV) growth worldwide. Our mission is to be the center of operational excellence for PV through agile and efficient operations at scale. We influence technology-based scaling through tooling and automation. DF is a variable operations workforce that offers quick to market scalable solutions through manual execution for customer facing and business critical strategic initiatives. DF creates repeatable and standardized processes to ingest, process, cleanse, enrich, classify, match & merge partner assets and resolve customer facing issues, and enhance customer experience. - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Knowledge of Excel at an advanced level

Design and implement scalable & robust frontend applications Measure your work thoroughly, analyze results, and generate hypotheses to drive new product changes through A/B testing Write and review technical documentation for the components owned by your team Develop and deploy your high-quality code (in Java, Scale or similar languages) following industry best practices and track key service level indicators (SLIs) Debug and fix production issues, lead blameless retrospectives, and participate in the on-call rotation to ensure adherence to the service level agreements (SLAs) Collaborate and mentor team members, and contribute to teams' success improving processes Basic Qualifications: 5+ years of experience working in a relevant frontend software engineering role Proficiency in the core technologies of the web: Javascript, HTML, and CSS, experience in at least one modern UI framework (e.g. ReactJS, AngularJS, etc), and experience in building large-scale web applications Proficiency in implementing responsive web designs, writing unit, integration and e2e tests Fervent belief in engineering quality and building technical leverage for others Comfortable working in a fast-moving team environment (we deploy many times a day!) Data-driven and strongly motivated by success and learnings through experiments and metrics analysis Preferred Qualifications: Candidates with prior experience in start-up environments are preferred, specifically those who have been part of a bootstrapping team, small start-up team, or expansion team. Demonstrated ability to work in a fast-paced and dynamic environment, and navigate through ambiguity and uncertainty with confidence. Experience collaborating with cross-functional teams to deliver high-quality products or services. Proven track record of delivering results in a resource-constrained environment with limited guidance and supervision.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. The DE is required to think broadly within defined strategies and policies to meet business needs. Must adapt to changing priorities, emerging technologies and evolving operational requirements to determine the appropriate technology solutions to meet a joint outcome. Draw on engineering capability and build a high performance (virtual or physical) team to deliver services to customers and colleagues in line with service level expectations for the scope of the service across dimensions of product, process, data and technology Support continuous improvement of service maturity (simplifying, strengthening, accelerating cycle time, reducing cost to deliver) through the API and service enablement, cloud service offerings, open source capability, workforce talent attraction and retention Responsible for building COEs and Shared Services functions across Financial Crime and the broader nab technology environment - embedding a world class services model for planning, building and running technology to achieve a simpler, agile and cost effective experience for customers and users, and that executes change quickly, consistently and efficiently Drive increased self service via definition and implementation of guard rails and tenancies across the enterprise (eg technical platforms, enterprise data, customer master, architecture, security, risk management, etc) whilst uplifting and maintaining service standards in budget & workforce management, attestations, risk management, controls environment etc Influence and manage relationships with senior stakeholders both across the Enterprise as well as with regulators across the industry Supporting and developing engineers across the domain via both personal and group interactions

1. Understanding business needs and ensuring that processes are aligned and compliant 2. Managing the R2R process 3. Ensuring service level agreements are met 4. Ensure Monthly/Quaterly/Yearly close process is completed in accurate and timely manner 5. Reviewing financial statements for obvious errors, omissions, or inconsistencies 6. Managing preparation of all statutory compliance documentation 7. Engaging with the finance controller on potential issues concerning compliance requirements providing statutory and tax audit support 8. Overseeing improvement projects, including automations, simplifications and enhanced controls. 9. Ensure Quality met as per SLA