1182 Service Level Jobs - Page 45

Job Summary We are looking for a dedicated HR Specialist to join our ever-evolving team. HR Specialists play a crucial role within our organization, serving as a link between our company and HR practices. Your primary role will be to support employees, managers, and alumni of NetApp by providing an excellent HR service experience across a broad range of HR subject matter areas. Our ideal candidate is an individual who is detail oriented, has excellent communication skills and who is well versed in HR functions and procedures. Our goal is to provide a smooth and friendly service experience while ensuring compliance and confidentiality are always met. Job Requirements • Knowledge or education of HR processes and best practices. • Familiarity with CRM and HCM systems. • Strong attention to detail regarding process and statutory requirements. • Good organizational and time management skills. • Excellent interpersonal, written, and verbal communication skills. • Unwavering confidentiality with employee matters and information. • Strong organizational and time management skills. • Proficient user of MS office applications including Outlook, Word, Excel, PowerPoin Job Functionalities: • Deliver a high level of customer service to candidates, alumni, employees, and managers to support all internal and external HR related inquiries or requests • Support new hires and internal transfers with onboarding • Proactively collaborate with subject matter experts (SMEs) and HR centers of excellence (COEs) to ensure efficient, accurate, and consistent support is provided to stakeholders for escalated inquiries • Complete transactions in HR systems to maintain accurate and timely employee information. • Identify areas of opportunity for self-service and process improvement • Assist exiting employees with a smooth departure process • Maintain high accuracy and attention to detail with digital employee records • Document case details clearly, accurately and on track with defined service levels (SLAs) • Establish and maintain a high level of knowledge of regional HR policies and practices and effectively communicate this to customers to ensure compliance and consistency • Assist in ad-hoc HR projects where required • Support cross regional processes Education 1-3 years of experience in customer-facing roles. 1-3 years of experience in Human Resources or equivalent education. Proven experience as an HR or customer service representative

Required Skills Technology | Mobile Device Management (MDM) Tools | Intune and SCCM Migrate Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services Details: The Professional will be responsible to perform analysis and implement VDI service to Operate, support and troubleshooting escalated issues by users, VDI Operations and Service Desk. He/She will be responsible to perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations. 1. Should be able to troubleshoot and resolve VDI issues by providing tier 2/3 incident ticket support and provide assistance in maintaining VDI golden images and installing client applications. 2. Develop plans for deploying and administering virtual machines, images, and virtual apps 3. Assist with researching, evaluating, and recommending VDI related hardware, software and services. 4. Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA , ITIL knowledge. 5. Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise. 6. Participate in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation. 7. Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc 8. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. 9. Achieves and adheres to established Service Level Agreements and Key Performance Indicators. 10. Should be able to validate and fix complex customer issues and business impact which may require collaboration with more senior level team members or other vendors. 11. Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.

Job Title Digital service Management Consultant Job Scope The Digital Service Management Consultant is accountable for supporting projects as per clients requests while developing, testing and incorporating new systems to rapidly scale program. Main Duties and Responsibilities Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings Cover products including: Remedy ITSM Helix Remedy Helix/ OnPrem Digital Workplace Smart IT Helix/OnPrem Smart Reporting Discovery Mobility Remedy SSO Client Management Handle and maintain the documentation of projects Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO) Build the company Private Cloud Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager Resolve technical issues, attend to solutions and escalate problems if necessary Position Requirements Education Bachelor s degree in Computer Science, Computer Engineering or any other related field Experience At least 5 years of relevant experience

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Front Office Executive Account Management - Work Dynamics(Country, Region) What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the property s budget. As the person in charge, you ll make sure that there s enough petty cash to support operations. You ll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you ll take on difficult issues and seek out opportunities to improve operations. You ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, you ll carry out routine service audits to ensure that the team maintains its overall performance. You ll also be in charge of creating stock reports, meeting minutes and monthly management review. Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position: Shift Engineer, Gurgaon Business: Property and Asset Management, Gurgaon What this job involves You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checking and follow up of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Schedule monthly vendor meeting to discuss on daily matters & ensure corrective actions are taken for the same. Planning and implementing for energy conservation. Prepare monthly readings sheet with occupants and ensure all check-sheets and logbooks are being filled properly as per the schedule Maintain history cards for all equipment s. Attend major complaints & escalate to senior & co-ordinate with technical staff if necessary. Ensure work permits are in place and safe working practices /procedures are followed. Assist the Property Manager/ Assistant Property Manager/ Technical Manager in conducting risk assessment of the building operations and work towards mitigation of highlighted inherent risks and in conducting root cause analysis in case of system failure and breakdowns. Create corrective, preventive and emergency response action plans. Take part in evacuation Drills and be a part of ERT/QRT team. Maintain engineering and other reports like DMR and MMR. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work . Client: You will be working on __Park Centra___, which is a ___Commercial____, located at ___Gurgaon____ Site dynamics: Work Schedule: Site team: e. g. : Property Manager +2 Other details if any. Reporting: You will be working with our operations team and reporting to the Property Manager / Technical Manager. Sound like you? Here is what we re looking for: Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. Qualifications You will have a Degree / Diploma in Electrical/Mechanical OR any equivalent, with min 3-5 years of work experience in Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Lead Service Engineer About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us? Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Providence, Information Services organization is seeking a Senior Telecommunications Engineer to design and support an enterprise TDM and VoIP-Based telecommunications systems within a large health care environment. The candidate will be part of a team of senior Voice engineers responsible for all telecom designs and standards implemented across Providence. They will ensure the efficient and reliable operation of all telecom infrastructure and services while providing technical support and guidance to customers and other stakeholders. The position requires a strong technical background, including expertise in both legacy TDM and Cisco VoIP-based telecommunications technologies in a large enterprise environment. Success in the role requires excellent customer service, interpersonal communication, problem-solving, and critical thinking skills. It is also important the candidate possess the ability to work independently and as part of a team. The position requires the candidate performs all duties in a manner that promotes the Providence mission, values, and philosophy. In this position you will have the following responsibilities: Partners with business leaders and other key stakeholders to ensure telecom services are meeting the needs of Providence critical voice infrastructure. Responsible for the delivery, evaluation, implementation, and continuous improvement of telecom services system wide. Provides critical technology infrastructure solutions and support to clinical and business functions within Providence Health System. Analyzes performance within network and telecom infrastructure, detecting operational problems to drive improvements to ensure optimal performance. Engage in complex troubleshooting including running maintenance and recovery tasks; interpreting alarms and errors in the logs; and performing maintenance to correct problems. Develops detailed documentation for the purposes of expediting problem identification and resolution. Assessing telecom requirements for a solution and suggesting recommendations aligned with the goals of the organization. Assists in development and maintenance of telecom standards, procedures, and performance requirements for the enterprise telecom environment. Performs other duties as assigned. Participates in key process improvements for all telecom environments throughout the organization. Coordinates telecom device configuration and management. Ensures that telecom and network devices comply with established policies, standards, licensing agreements, and configuration guidelines. Creates and maintains accurate technical and procedural documentation for support of voice and data systems. Partners with technical support staff to meet or exceed telecom service level goals by quickly resolving telecom related outages. Participate in on call duties as assigned. Ensures telecom designs and processes are in place to secure and protect the enterprise network. Establish telecom designs that comply with regulatory requirements. Provides input to policies, procedures, and technologies (including firewalls) to ensure enterprise network and telecommunications security. Implements network and telecom infrastructure equipment with the highest degree of security to protect the business and clinical information of the organization. Collaborates effectively and consistently with peer network Engineers and Architects. Assists in coordination of integrated systems integrity between users of Information Services and third-party software vendors or programmers. Participates in the development and adherence to project schedules. Stay current with technology and market demands by participating in educational opportunities, reading professional publications, maintaining professional social networks, and participation in professional organizations. Displays a professional attitude and demeanor when working with organizations external to the team, providing a positive attitude and customer centric approach. When required to travel for Providence, professionalism is displayed at all times. Who are we looking for? Minimum of 7+ years in the support of an enterprise Global voice platform. Skilled in Cisco platforms such as Cisco Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco CUBE and Cisco Emergency Responder. Technical Expertise : Good understanding of monitoring tools, including RTMT. Ability to work on complex issues such as CUCM critical service down, database replication, Core dumps, CPU pegging and more. Experience with Oracle SBCs, MS teams Direct Routing, Avaya or Nortel PBX systems will be a plus. Proven skills in configuration & troubleshooting of voice architecture with cross-functional application, business, technical teams and third-party systems. Certification: Cisco certifications such as CCNP, or equivalent are preferred. Team player: Collaborate with others to help a team or work group achieve its goals. Communication : Excellent verbal and written communications skills including active listening. Adaptability : Ability to work in a fast-paced environment and willingness to manage multiple priorities, especially during off-hours. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

Join our Team About this opportunity: Ericsson is excited to present an opportunity for the role of IT Delivery Manager. The successful candidate will be at the helm of ensuring seamless delivery of our IT services - including Enterprise IT, R and D IT, and Test Environment services - to our diverse clientele. Our Delivery Managers are pivotal to our success, championing the esteemed values and culture of our organization, while delivering unmatched performance every step of the way. Sharp planning, effective monitoring, and clear scope articulation of each venture are key duties that adorn the role. What you will do: Collaborate with stakeholders to manage and optimize existing IT solutions, whilst planning for future ones. Serve as the primary point of escalation for stakeholders with inquiries or issues relating to Services, Solutions, or Products. Oversee engagement with both internal and external stakeholders and customers. Administer Operational Agreement and Service-Level Agreements (OA and SLA). Manage the financial aspects pertaining to the delivery of IT services. Oversee and provide support for Application Operations. Lead necessary approval processes for all in-scope applications. Ensure compliance with SOX and Security protocols as applicable. The skills you bring: Business Understanding. Customer Satisfaction. Lean and Agile. IT Processes, IT Tools and Infrastructure. Product Lifecycle Management. Stakeholder Engagement. Ericsson Portfolio. Strategic Delivery Leadership Stakeholder Engagement & Relationship Management Program & Project Governance Team Leadership & People Management Financial & Resource Management Delivery Risk, Compliance & Issue Management Vendor & Partner Oversight, Reporting, Metrics & Executive Communication Continuous Improvement & Innovation Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 766914

Credit Support Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Credit Support Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Credit Support Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

In this highly visible role, you will have the opportunity to work with an amazing, robust, and agile team, responsible for supporting our world-class Apple World Wide Corporate Recruiting group. As part of the larger People organization, Recruiting acts as the gatekeepers of Apple culture by providing an extraordinary experience to both our internal business partners and candidates alike. If you are results driven, a self-starter, and ready to Think different," come join us.This role provides support services to various Recruiting and HR teams by executing various administrative and operational related activities. You will be responsible for helping to provide an amazing candidate journey and be the expert in the organization s hiring processes, procedures and tools.This is a contract position. 2+ years of experience recruiting coordination, project coordination, event planning or admin experience in a fast paced customer-focused environment Exceptional problem solving, attention to detail, time management, and organisational skills along with the ability to approach problems flexibly and demonstrate creativity in solving them Demonstrable track record of driving process improvements and an insatiable desire to provide outstanding customer service Excellent written and verbal communication skills, interpersonal skills, ability to exercise tact, discretion and the initiative to efficiently meet the demands of multiple internal customers Ability to manage calendar events, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes Ability to manage large volumes of requisition and employment offer administrative requests Liaise with key business partners within the organization to drive and maintain offer and onboarding processes and hiring processes while adhering to tight deadlines and service level agreements (SLAs) Work closely in a team environment with the ability to partner with diverse teams and across multiple Apple locations Embrace a variety of internal and external software applications with the ability to learn new tools quickly Preferred Qualifications - Undergraduate degree strongly preferred

Job Responsibilities (Sr. Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Gurgaon Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualifications we seek in you! Minimum qualifications Advanced Communication and Presentation skills Problem solving and decision-making Preferred qualifications Will consider people with capital markets experience Strong knowledge about AML/CTF and sanctions Good knowledge about banking/capital markets products, processes and platforms contact 8591818500 watsapp only

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualifications we seek in you! Minimum qualifications Advanced Communication and Presentation skills Problem solving and decision-making Preferred qualifications Will consider people with capital markets experience Strong knowledge about AML/CTF and sanctions Good knowledge about banking/capital markets products, processes and platforms contact 8591818500 watsapp only

Key Responsibilities Core job would relate to settling the invoices. E. g. Invoice processing / validation / Payment run / Reconciliation / Travel and Expense / MIS. Expected to complete the daily allocation every day (Indexing/Assessing/Processing) Accurate capture/review of all requisite fields while performing the activity assigned. Assigned invoice volumes to be completed on a day if not completed due to unforced reason do have discussion with line manager before your shift timings. Urgent invoices should be prioritized basis instruction from Manager / Team Co-ordinator Incomplete/incorrect invoices to be reviewed prior to rework queue movement 100% accuracy is expected while performing the activity assigned Volumes will be allocated as per the job objective agreed with the line manager Journals to be processed with 100% accuracy basis availability: Source would be Line Manager feedback in conjunction with productivity report Urgent Invoices to be processed with Zero Miss of timelines: Source would be Line Manager feedback. 100% accuracy to maintained while moving the invoices to Rework Queue : Source would be Rework feedback Ensuring that an effective system of financial and operational controls are in place and is working as intended. Reviewing all assigned processes on an on-going basis to identify opportunities for quality and process improvement. Ensuring tools are implemented to measure and report on levels of customer satisfaction. Supervising the team, providing on-the-job and other training and ensuring all people related activities are recognized, rewarded in a timely and appropriate manner to retain key resources Coordinating with other Team leaders of R2P and across the Global Finance Service functions to ensure co-operation and smooth operation Monitoring to ensure that the standards of customer service provided by the unit consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers. Skills and Experience Adhere to all the policies related to the role GDAM (Group Delegated Authorities Manual) and Group Business Expenditure Standard (GBES). Managing the assigned tasks professionally and efficiently as per the SLA & DOI Ensuring total Customer Satisfaction by providing quality service that is error free and timely To be Responsive to the needs of the Stakeholders at all times, effective and regular communication to be maintained Seamless service delivery of processes migrated to GFS. Meet or exceed the service levels agreed with the customers. Effective system of financial and operational controls and quality standards. Growth of GFS as per plan agreed with the project team. Productivity, process improvements initiatives done in GFS. Qualifications Graduate / Post Graduate , 5+ yrs exp in Accounts Payable Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 12355

Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It Matter. You are a specialist in a process, workstream or area in Mondel z International Digital Services, working to support impeccable service operations. How you will contribute You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondel z International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Your specific process area Working in a shared service organization Being a good team player and influencing others Process design and mapping, and business requirement gathering experience Communicating effectively, applying interpersonal skills and taking initiative More about this role Work schedule: US Shift timings - 7pm or 8pm IST onwards Working days - Monday to Friday Fixed days for WFH - 2 days a week Fixed days work from office - 3 days a week Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Regular Service Operations (Delivery) Global Business Services

The Concierge Partner is primarily responsible for providing Consilio s COBALT clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio s COBALT clients (ie. account creations, project access and new engagement tasks). Responsibilities Customer Satisfaction: 1. Service Level Agreements (SLAs) Ensure 15min response, follow-up and resolution SLAs are being met. 2.Provide the highest level of customer service to further solidify the relationship with Consilio s COBALT clients by: Assistance with logging into the system, navigating the interface and performing specific tasks. Guidance on advanced features such as searching and exporting. Troubleshoot and resolve support issues. 3.Have a passion for speaking to clients, with expertise in the following areas: Security awareness of caller/user identification and approval polices. Client advocacy when collaborating with other teams and keeping the customer updated on resolution. Awareness of eDiscovery life cycle. Qualifications Education Requirements: Bachelor s degree or higher (any discipline). Language Requirements: Multilingual in English AND at least one of the following: Cantonese/German/Mandarin. B2 level proficiency or higher. APTITUDE Digital Intelligence ability to acquire and apply new knowledge related to digital technology. Digital Literacy ability to find, evaluate and clearly communicate information through multiple mediums. Experience Requirements: At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles. Operating Systems Windows and Mac. Microsoft 365 Office (Excel, Word & PPT), Visio and Sharepoint. Customer Service Requirements: Strong communicator both written and verbally. Active listener gains knowledge while engaging with the speaker. Team player capable of working independently or collaboratively with colleagues as situations arise. Flexibility to adapt to regional communication styles. Patience & Empathy when supporting clients of varying technical proficiency. Client advocacy - when collaborating with other teams or when providing the client with status updates. Logical Thinking Requirements: Problem Solver capable of identifying issues and communicating resolution steps clearly. Assessor can identify scenarios that require escalation to either Concierge Leadership or other teams. EXTRA CREDIT FOR Previous experience in eDiscovery industry. Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX. Previous experience with user access systems such as ActiveDirectory and Azure. Existing Consilio employees with at least 1 year tenure. What Shift You ll Work Tuesday to Saturday 6am to 3pm IST. What We Offer Initial 120 days working in office schedule of 5 days/week from office. Post 120 days working hybrid schedule of at least 3 days/week from office. Sightline Administrator certification. Relativity Review Management Specialist certification (RRMS) Sightline Administrator certification. Brainspace Administrator certification BlackOut User certification Health and welfare benefits (including medical, dental, vision, life insurance and EAP). Retirement plan. Paid-time off (PTO). Employee Appreciation (Bonusly) and Referral Reward Programs. Consilio s True North Values Excellence We strive to make every client our advocate Passion We DO because we CARE Collaboration We win together through teamwork and communication Agility We flex, adapt and embrace change People We value, respect and invest in our teammates Vision We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

About VSM Software VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals,we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards Responsible for monitoring operational & customer service-related activities of the CPC. Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution. Comply with internal operating procedures & Key Control Standards To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards. Perform relief function for Officer, Customer Service / Assistant Manager as per requirements. Assist Managers/ Assistant Managers in monitoring all transactions to ensure obligations/payments duly met. Ensure compliance of all policies and procedures issued in relation to money laundering prevention. Ensure strict compliance of Group Sanctions Procedures. Ensure strict implementation of Group Policies on KYC, Group Code of Conduct Ensure timely archival of documents and ensure maintenance of records as per the Group policy. Ensure no operating losses. Escalate issues on timely basis to Unit Managers. Key Responsibilities Service delivery according to set standards. Compliance of statutes, internal operational procedures/Group guidelines & Regulatory requirements. Risk assessment & control Staff management/training/morale Preparation of PPCL and Scanning activities. Receiving documents, Registration in IMEX and despatching documents Handling of Delivery and support. TRAACS/ IDPMS/EDPMS Support to Import Team. Updating of A1 and GR/Shipping Bills and compiling R Returns in RBI FETERS R Returns package. Physical verification of bills Preparation of internal/external Returns, Reports and MIS statements Handling customer calls and queries General filing / Archival of record. Maintenance of SLA by handling daily work activities as directed by Manager Improvement of overall productivity of the unit by Assisting Officers/Asst Managers in their daily activities To act in complete compliance with the Bank s Data confidentiality policy at all times which also governs sending of data to external parties over email. To assist Unit Head, Trade services in completion of any projects as assigned from time to time. Responsible for the health and safety aspects at the workplace. Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions. Co-operate with Management to support and promote Health and safety in the workplace. Ensure that team members are adequately trained and supervised to perform their tasks in a safe manner. Ensure that own actions do not put others at risk. Work in a healthy and safe manner. Encourage others to work in a healthy and safe manner. Report all accidents and incidents and Bring to the attention of the management any hazard in the workplace. Key stakeholders Customer / SCB Staff / GBS Skills and Experience Product Experience LAP, BIL, PL and LAS Distribution Relationship Management Digital Knowledge Customer Management Strong Communication Skills Effective People Skills Qualifications Reasonably good communication skills Knowledge of MS Office Overview of Master directives / Trade Products Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

We re transforming the software industry. We re Flexera. With more than 50,000 customers across the world, we re achieving that goal . But we know we can t do any of that without our team . Ready to help us re-imagine the industry during a time of substantial growth and ambitious plansCome and see why we re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com Roles Responsibilities: The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves: Engaging with customers using phone, email, or other media, on their upcoming renewals Delicately but professionally working through customer objections to secure on-time renewals Responding to customer emails and requests within one business day of receipt Logging all customer interactions in Salesforce.com Once fully trained, expect to work with approximately 150 renewals per quarter Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans Adhere to and follow all service level expectations May be asked to work EMEA or North America hours Requirements: 2+ years of experience preferably in Operations, Order Processing or Renewals Excellent written and verbal communication skills. Language skills: English. Prior experience using Salesforce or another CRM solution. Bachelors degree from an accredited college or university or relevant experience.

VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals,we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

Leads the daily activities of the Tax Benefits team to ensure operations are run as per the agreed SLAs Monitors various standards including internal quality service scores, project completion times, rework percent, productivity targets and service level agreements are achieved Learn the specific tasks of the process in detail to be able to effectively lead the group Spend extensive time on floor conducting side-by-side coaching sessions to help associates drive better quality for clients Responsible for taking a lead in escalations and get on calls with clients whenever required Provides guidance and support to the team members to resolve queries/issues by utilizing extensive product knowledge and troubleshooting experience Supervise daily operations and ensure daily, weekly and monthly tasks are completed as scheduled Develop internal team members for Goals of the Process & Self Development Supervise team and provides direction, feedback and assistance whenever needed Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution, Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected Excellent communication and interpersonal skills Strong analytical skills with ability to use data to drive efficiencies Good Microsoft Skills such as Outlook, Excel, Powerpoint, Vision, etc Should be a strong team player Should not have been on any kind of improvement plan Should be open to work in the US shift Attention to detail when working with large volumes of data

We are seeking a dynamic Marketing Manager to lead the strategic partnerships within the Amazon Ecosystem. This role will be responsible for driving growth, managing co-marketing initiatives, and ensuring successful integration of Amazon Shipping services with relevant internal business units Key job responsibilities -Serve as the primary point of contact between Amazon Shipping and partnering teams -Develop and execute co-marketing strategies to increase adoption of both the products -Identify and communicate product gaps and improvement opportunities, and work with product teams for close looping on the required features -Collaborate with respective sales teams to ensure smooth onboarding for customers identified from these initiatives, and track ROI on the same -Drive and track performance metrics and KPIs for the customer base and maintain service level agreements (SLAs) -Manage weekly and monthly stakeholder and leadership sync-ups -Develop strategic plans to grow the partnership revenue About the team Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwideAt Amazon Shipping, we are creating the future of B2C shipping in India. You will be joining Amazon Shippings Marketing team, working closely with both internal stakeholders and external partners to drive growth and innovation in our shipping solutions, and driving Strategic Partnerships. - 3+ years of professional non-internship marketing experience - Experience in Microsoft Office products and applications (esp. Excel) - Bachelors degree - Experience in partner marketing designing and building demand generation programs and events

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Facility Manager - Technical Location: Hyderabad About JLL: At JLL, we make your ambitions our business. Were looking for driven professionals who want to inspire the best in others and themselves. If you have ambitions in engineering and facility management, join us to be inspired by the best. Job Overview: We are seeking a highly skilled and experienced Facility Manager - Technical to oversee and manage the technical operations of our clients facility in Hyderabad. The ideal candidate will ensure excellence in preventive maintenance, energy conservation, and overall facility management. Key Responsibilities: Property Operations: Manage Mechanical, Electrical, Plumbing installations and Civil maintenance within the facility Implement and oversee pre-emptive maintenance programs to reduce the risk of sudden equipment failures Ensure 100% availability of all process and utility equipment Maintain electrical systems and substations to meet integrity and operability objectives Plan, schedule, execute, and report on shutdown jobs Guide operators and technicians in equipment data management and machine hour meter readings Implement safety procedures and accident prevention measures Maintenance Management: Prepare critical spares lists as per manufacturer recommendations Review maintenance/service practices of M&E Contractors to ensure quality work Maintain logbooks, checklists, and PPM schedules for all M&E installations Manage downtime and breakdowns efficiently Arrange ad-hoc M&E setups as per client requirements Energy Conservation and Efficiency: Implement and monitor energy conservation practices Work with the Manager Technical to analyze and improve electrical aspects of asset performance Deliver cost-effective and easily implemented technical solutions Contract and Procurement Management: Assist in managing technical service contracts Maintain inventory of supplies and initiate work orders for replenishment Ensure contractors follow house rules and minimize inconvenience to the client Reporting and Documentation: Provide daily M&E reports to the Chief Engineer Generate service maintenance reports for office equipment Prepare inventory, purchasing, downtime, and breakdown incident reports Manage data and documentation relevant to operation and maintenance of electrical systems Financial Management: Contribute to achieving financial targets established by the Senior Facilities Manager Meet Key Performance Indicators and Service Level Agreement targets Qualifications: Bachelors degree in Engineering (Electrical preferred) 6_ years of experience in facility management or related field Excellent interpersonal and communication skills Strong organizational and problem-solving abilities Proficiency in relevant software and reporting tools What We Offer: An entrepreneurial, inclusive culture where we succeed together Opportunities for professional growth and development Chance to work with a global leader in real estate services JLL is an equal opportunity employer committed to diversity and inclusion in the workplace. Location: On-site -Hyderabad, TS Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc. ) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work . Location: On-site -Noida, UP Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Soft Services Manager - IT Sector About the Role: We are seeking an experienced Soft Services Manager to oversee and optimize the delivery of soft services within our IT-focused organization. The ideal candidate will ensure a high-quality work environment that supports the productivity and well-being of our tech-savvy workforce. Key Responsibilities: Manage and coordinate soft services including cleaning, reception, mail services, catering, and security for IT office environments. Develop and implement strategies to enhance workplace experience, focusing on the unique needs of IT professionals. Oversee vendor relationships, negotiate contracts, and ensure service level agreements are met. Implement and manage smart building technologies to optimize space utilization and energy efficiency. Coordinate with IT teams to ensure seamless integration of soft services with technological infrastructure. Manage budgets and control costs while maintaining service quality. Ensure compliance with health and safety regulations in a tech-centric workplace. Lead and develop a team of soft services staff, promoting a culture of continuous improvement. Required Qualifications: Bachelors degree in Facility Management, Business Administration, or related field Minimum 5 years of experience in soft services management, preferably in IT or tech-oriented environments Strong understanding of modern workplace needs in the IT sector Excellent knowledge of health and safety regulations and best practices Proficiency in facilities management software and smart building technologies Strong leadership and team management skills Excellent communication and interpersonal skills Proven ability to manage budgets and control costs Preferred Qualifications: IFMA or equivalent professional certification Experience with agile work environments and hot-desking setups Knowledge of sustainable practices in facilities management Familiarity with IT infrastructure and its impact on soft services delivery What We Offer: Opportunity to shape the workplace experience in a dynamic IT environment Competitive salary and benefits package Professional development and growth opportunities Collaborative and innovative work culture Location: On-site -Chennai, TN Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Staff Management Manage and assist with the personal development of all direct reports. Develop and manage succession plans and appraisals for all direct reports. Actively seek to train subordinates in all aspects of the non- technical services. Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required. Vendor Management Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Knows the inventory management, good keeping knowledge Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Understanding of Cafeteria operations. Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations . Actively searches out opportunities to achieve best results Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills. Flexible to work in shifts. Sound like you? To apply you need to have: Mastery in the field You should have earned an experience of more than 5 to 6 years in Facility Management - Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail . We ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! 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