1182 Service Level Jobs - Page 46

The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services. As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with talented people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon HealthCare, this candidate must possess a good passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Senior Management. The ideal candidate will not only have exposure to healthcare revenue cycle, including shared services functions (e.g. billing, collections, cash application) but also have good customer obsessed skills to resolve complex dispute management and provide good customer service. They will be able to learn quickly and be willing to experiment with new ideas. Key job responsibilities Reviewing and investigating claims processing, verifying the proper payment of claims, and bringing insurance claims to full resolution through a combination of external third-party relationships and cross-functional communication and collaboration. Maintaining service level agreements regarding assigned accounts receivable tasks while ensuring timely resolution of all claims while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise. Conducts regular review and follow up of accounts receivables, ensuring the timely resolution and payment of accounts. Utilizing multiple reports and worklists, ensuring that all claims are adjudicated correctly per the members benefits, investigating claims that do not process as expected or for which we do not receive a determination, all while adhering to all applicable guidelines. Design, develop, and implement process improvements to prevent denials and reduce internal processing errors. Develop resource material that is accessible and shared by the team and assist in the development of training materials for denial management. Assist in the training of new hires in AR Finding and resolving market trends with specific payors, escalating where appropriate while utilizing root cause analysis to develop appropriate action plans. Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position - 4+ years of Accounts Payable (AP) experience - 2+ years of team management experience - Experience using data to influence business decisions - Knowledge of Six Sigma defect reduction techniques (Lean, etc.) - Experience of Oracle/Oracle Payables/Oracle Receivables - Experience in accounts payable, accounts receivable or procurement

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business .es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelor s Degree in Commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desires. desirable 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & it s execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & it s impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

Before you apply to a job, select your language preference from the options available at the top right of this page. Job Description: This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience

Managing Solution Manager Projects and Blueprint End to End build post steps knowledge of Solution Manager sytem Should have worked on EWA configuration for JAVA stack systems BO systems Should have worked on Solmansetup for Managed system configuration Basic configuration Infra configuration SLD Strong knowledge on Solution manager Solution Site LCG topics Should have worked on BPMON System Monitoring Application Monitoring Interface Monitoring Message Monitoring Strong understanding of Solution Manager ChaRM Service Desk functionalities configuration Experience on service level reporting and job service monitoring Knowledge on Solution Documentation Process Management Project Management configuration in Solman Fair working experience on Solution Manager Solution Documentation Process Management Best practice content configuration Good understanding on configuration of Test suite CCLM SEA is an added advantage

They will contribute to product growth and development via product and marketing meetings. The Sr. Support Engineer II will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. RESPONSIBILITIES: I WANT TO DO THAT Act as an SME of Terraform products and escalation point within the support team. Act as queue monitor for low SLA or tickets that may need attention. Mentor TSEs on technical knowledge and process Attend weekly leadership meetings Reproduce and debug customer issues by using or building test environments and tools. Act as an Incident Commander (IC) for mission-critical sev-1s for enterprise customers Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Act as an escalation point for tickets that need special attention Serve as an escalation point for TSEs that need assistance with process or other needs Document and record all activity and communication with customers in accordance to both internal and external security standards Attend product engineering meetings to discuss issues pertinent to support and identify ticket trending Collaborate with engineers, sales engineers, sales representatives, and account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation GOALS: I CAN DO THAT 30 days: Holistic understanding of TFE and the interaction with the TF ecosystem Successfully perform all common work flows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 days: Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Author one customer knowledge base article from area of subject matter expertise 90 days: Ability to effectively triage and respond to a production down issue with minimal assistance Ability to take on Escalation Management duties for SEV-1 Ability to take any Terraform ticket without assistance Ability to independently find points of error and identify root cause by examining log files Ability to create ongoing KB articles that will benefit all customers REQUIREMENTS: I VE ALREADY DONE THAT OR HAVE THAT At least 6+ years of Support Engineering. A minimum of 8+ years DevOps Engineering, Software Engineering, or System Administration experience Production experience with Terraform or Terraform Enterprise preferred Strong written and verbal communication skills technical writing experience a plus Well-organized, excellent work ethic, attention to detail, and self-starting Experience troubleshooting and resolving urgent, high-visibility technical problems Familiarity with Distributed Systems, Microservice architecture, and Containers Interest in cloud adoption and technology at scale Excellent problem solving, analytical, and troubleshooting skills Open to work in a hybrid setup with office location as Noida EDUCATION: Bachelor s degree in Computer Science, IT, Technical Writing, or equivalent professional experience preferred #LI-Hybrid #LI-SG1

Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time To Acknowledge) & MTTE (Mean time to Engage) Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible Keep users informed about their Incidents status at agreed intervals Provide first-line investigation and diagnosis of all Incidents Verify resolution with users and resolve Incidents in the ITSM tool Escalate Major Incidents to the Incident Commander & others as per Escalation Matrix Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or others as required Excellent communication & interpersonal skills Qualification: B Sc , B Tech (other Graduation also works provided they have relevant experience) 0-6 month of experience in Monitoring distributed systems Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monirning tool is mandatory Knowledge of basic ITIL concepts of Alerting and Incident Management OK to working in a 24/7 production operations support environment and Incident Management Need to work in Rotational shifts Work location: Hyderabad (No Work From Home)

Are you interested in taking a front-seat in the innovative technology that powers Amazon s award-winning Customer Service? If so, come join us! We are part of the Amazon Capacity Planning organization that enables end-to-end customer service workforce planning. Our North Star vision is to define and deliver timely human-assisted support to Amazon customers under contact demand and Labor supply volatility and optimizing the Customer Service (CS) network for customer experience, associate experience, and cost. To turn this vision into reality, we are investing heavily on a digital transformative journey developing a product that will make capacity planning hands-off-the-wheel experience leveraging scientific methodologies and optimization techniques. Our ultimate objective is to establish a comprehensive, fully automated system capable of generating optimal plans on a massive scale. It will adapt seamlessly to fluctuations in supply and demand while maintaining our service-level (SL) goals. In addition to planning, the team will continuously monitor and manage real-time network performance, swiftly identifying emerging supply-demand gaps and ensuring the efficient utilization of flexible capacity through real-time network re-balancing. Why would you want to join our team? If you are passionate about leading and mentoring talented software development engineers while tackling complex challenges in Capacity Planning through Machine Learning and want your work to make an immediate impact in the real world, this is the place for you. We solve problems on par with leading academic research for the benefit of customers who celebrate our feature launches on social media, constantly demand new features, and - through adoption - force us to invent new ways to scale our systems. If going deep to optimize for scale, latency, and resource usage excites you as much as working backwards from the customer to develop features that not only work, but delight, then join us in making our product the most successful Worldwide capacity planning platform on the planet! Key Responsibilities: - Leading highly talented technology teams, based out of India, responsible for building and owning complex services consumed globally - Delivery of highly available and highly reliable software. - Develop and maintain a culture of innovation and operational efficiency in the team. - Influence, collaborate and communicate effectively with various leaders in Amazon. - Hiring, growing and retaining a strong team keeping with the Amazon high bar. What does it take to succeed in this role? In addition to meeting the technical qualifications, you need to be creative, responsible, and able to dig deep into emerging technologies. Willing to read research papers, but also move quickly to turn ideas workable plans that your team can develop upon. A natural problem solvers, who is able to think about business problems, operational issues, and software architecture in the course of a single conversation. Curious about our customers needs and dedicated to turning developers into raving fans. Excited to learn from others while bringing your own novel capabilities and perspectives. Someone who makes the team room both productive and fun to work in. - 5+ years of engineering team management experience - 10+ years of engineering experience - 9+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon s ATS team is seeking highly skilled and motivated person to help develop and implement a world class security program for our middle mile network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The LP Specialist II - SC , will be responsible for partnering with respective stakeholders and program teams spread across various cities within a region to execute company security policies and provide security services to asset (lives, inventory in transit and within sort center, buildings, equipment, data, & intellectual property) protection within the assigned location and the surrounding geography. The LP Specialist II is a key member of the SC working with the Regional team as well as cross functional teams throughout the organization. The role will require: (1) Performing risk assessment of site & operation model and frame mitigation measures. (2) Possessing a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements. (3) Completing and/or coordinating the final test and acceptance of site security systems that leverage our access control system. (4) Establishing and implementing effective, predictable, measurable procedures/processes and prevention programs impacting losses, pilferage, accident trends and conduct job hazard and job safety analyses (5) Performing frequent site security audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury. (6) Ensuring guarding vendor(s) have clear understanding of expectations and hold them accountable to deliver on them and meet or surpass service level agreement requirements. In addition, work with the guarding vendor s management to ensure that they recruit, hire, and retain candidates who raise the performance bar of the security services organization (7) Building and deploying security training programs. (8) Serving as department s liaison and security subject matter expert (SME). (9) Effectively addressing safety and security incidents including potential and actual work place violence incidents per policy as well as conducting testing of the incident response plans. (10) Enhancing, tracking, and reporting on metrics which are key performance indicators. (11) Coordinating with various support teams such as the Worldwide Operations Security Team, IT Security, and Network Engineering as needed (12) Utilizing Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency. - Minimum graduate with 5 years plus experience in investigative or loss prevention field, preferably in a multinational environment OR - Minimum 10 years of armed forces/ law enforcement experience with at least 2 years of corporate. Security/Loss Prevention Experience. - Strong analytical and problem solving skills. - Advanced level of computer literacy including proficiency in MS office package. - Strong communication and writing skills with knowledge of english and vernacular language. - Demonstrated ability to deal with business tools & understand business metrics. - Demonstrated ability to perform in pressure environment with adherence to timelines. - Critical thinking & attention to detail of a narrative. - Strong interpersonal skills & proven experience in managing stakeholders and vendors. - Strong business ethics, discretion. - Proven ability to work with and effectively persuade facility site leaders and other key departments within the organization. - Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. - Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc. is considered a plus. - Experience with delivery stations or cargo handling stations and transportation network security is preferred. - Must have strong oral and written communication skills- (english and vernacular language). - Security Certification such as CPP, PCI, CFE etc. is preferred

College or University degree in a construction related field with excellent English communication skills Function Area: Architecture, Interior Design A interior Site supervisor with an excellent knowledge on architectural and interior designing, and with proven track-record of creating successful designs. Job Responsibility Oversee day to day operations of the facility Provide for site safety and security Conduct regular inspections and maintenance of systems and equipment Devise and implement site policies and procedures Handle emergencies appropriately according to established procedures Ensure compliance with company or government regulations Keep accurate records of employee attendance and timesheets Supervise and evaluate staff; complete employee reviews Provide positive direction to motivate quality performance Discipline personnel when necessary and appropriate Set project goals and oversee projects to completion Schedule and track assignments Handle sensitive information with confidentiality Ensure compliance with contracted service level agreements (SLAs) Communicate with customers regarding products and services Prepare the general conditions budget. Monitor site safety and ensure that the requirements of the Occupational Health and Safety Act are enforced. Ensure completion of and track all independent testing and inspections as required. Control and monitor labour, material and equipment expenses. Prepare monthly cost forecasting summaries. Prepare and expedite project deficiency lists. Ensuring accuracy & coverage of pre-project estimation-costing w.r.t checklist, negotiation feedback & SM feedback. Considering materials and costs according to set budgets and negotiating project fees. Desired Profile Candidate should be good at multi-tasking and Pleasant personality. Candidate must be self-motivated, energetic, team player with a flexible and adaptable approach to work. Keeping up to date with new developments in the design industry. Knowledge of Auto-Cad is must. Co-ordination with Client / Consultants / Designers from concept to final stage. Key Skills: Architect, Interior Site supervisor

Online Sales Gurgaon Role And Context Purpose: The incumbent of the role will be a part of Aviva Life Insurance, Online Sales team with responsibility for generating online business by calling on the leads given and to seek opportunities to increase business by generating new ideas. Main responsibilities: Achieve CYTD/FYTD online sales target set by the management Identify new sales opportunities, pitching products/services and effectively work with them to bring in additional revenue Ability to research and become an expert on products and the competitive landscape Identify customers need, clarify information, convince the client to purchase Give feedback on leads, customers voice to manager Proactive towards service level timelines and quality matrix as defined in the process Financials No direct financial responsibility. Need To Do Key Outputs: Sales Plan achievement Regular feedbacks on leads and customer voice Follow up with the prospects Maintain all service related TAT and quality/compliance parameters Generate new idea on increasing sales and customer experience Relationships: Internal : NB, U/W External NA Key performance indicators Achieving online sales targets set by the company Timely delivery of all business related reports Ensure 100% adherence to quality and compliance Need To Know Qualifications: Graduate from a reputed institute Skills/ knowledge Online Sales Digital Strategy Strategic Alliances New Business Development Insurance Domain Knowledge Operations Process Improvement Business analytics and Market Intelligence Should be aware of generating basic MIS Experience At least 2-4 years of Life Insurance experience is required. Proven track record of insurance sales and working with cross-functional teams focused on conceiving implementing digital sale enhancement initiatives Candidates with experience on online sales through telephone would be preferred Need To Be Competencies: Excellent communication skills with power to convince people Result oriented Quick learner Proficient in MS office Strong presentation skills and time management

Position Summary: This position is for an individual that can own and deliver text-based or subtitling products at an exceptional service level. It is ideal for individuals who have the drive and desire to make things happen, manage risks, and work with a distributed international workforce to ensure we adhere to client needs and expectations. It requires a highly motivated individual with attention to detail, great organizational skills, and a passion for communication and connecting with others. Outcomes and Accomplishments: As a Localization coordinator, you will: Be responsible for delivering scripts and/or subtitles for various languages within a region within the Deluxe platforms. The original project plan is set up by the Order Management team and you will ensure that we deliver to plan by the set deadline, right on time and first time right. As part of the assignment responsibilities, you will manage capacity and pre-assignment of future tasks to translators/editors and send out availability mails as needed to ensure accurate planning. Be involved in daily communication and follow-ups to ensure each language flows smoothly within the established timeline. Manage changes to project plan like new assets, changed instructions or queries from translators/editors effectively and in a timely manner. Accountable for on-time delivery for every task in the workflow, strictly respecting project milestones, procedures, and client specification of respective languages. Own 100% adherence to keeping data in Deluxe platform accurate and up-to-date, including milestones/deadlines for each task, final due date, dates for client-facing users like territories, etc. Leverage automated and efficient methods of assignment, to avoid bottlenecking of tasks or assigning them only when they re ready to start. All tasks for a project s languages should be planned and assigned ahead, allowing for exception-based milestone management. Clear and timely communication and own Deluxe s brand when working with translators to ensure they receive a smooth and pleasant experience. Liaise with Order Management on changes to project plan, ensuring that the new plan is communicated with those impacted teams, and we adhere to the revised or current deadline set by the customer. Escalation of potential risks when managing a project, and suggestions to mitigate should be part of the daily tasks. Escalate to supervisor or team management if translators don t deliver files on time, are unresponsive, are not following instructions and if there are any attitude issues that impact quality and timeliness of a language. Escalate to Order Management if task timeliness is impacted by lack of assets needed to perform the job. Run a daily report using various dashboards on Sfera/Tableau for respective languages, ensuring all work in progress tasks are on track and there are no past dues. Use dashboards and tools available to keep track of current work, pipeline work and possible capacity bottlenecks for the languages assigned to you. This will allow for pre-emptive planning to avoid delays in delivery. Need to resolve all payment queries from translators regularly and ensure there are no pending or incorrect payments every month. You have complete ownership of a language assigned to manage all tasks in the workflow, utilizing other shifts for possible handover or follow-up to get timely responses from other teams as needed. To participate in internal project calls to work together with Order Management to deliver successfully to customers. What You Bring: Candidate must have a graduate degree. Excellent command on English language along with knowledge of other cultures. Additional languages known are a plus Good communication, time-management skills, excellent problem-solving skills. A keen interest in media industry preferred with a knowledge of localization Attention to detail and to work with a large data-set in Deluxe platforms. Benefits : You will be part of a large international and culturally diverse team. You will have the opportunity to make an impact for the organization, and for the customers. You will have opportunities to further grow your skills and grow within the company. You will have the opportunity to expand your professional network.

Onsite work opportunity. Overview of the Role The Project Lead in the Contract Management Department oversees the quality and efficiency of contract management processes. This role includes managing the projects, ensuring compliance with service level agreements (SLAs), and upholding high-quality control standards. The Project Lead serves as a mentor and expert, guiding team members and providing feedback to improve their performance. Key responsibilities involve maintaining the quality of the project by conducting regular quality checks and making sure the guidelines approved by the client are adhered to, Query resolutions, tracking team metrics, creating reports for all the projects, and finalizing documents before they are sent to clients. The Project Lead works closely with the team to answer questions, provide guidance, and update client guidelines, ensuring all contractual obligations are met. In summary, the Project Team is essential to the success of the Contract Management Department by promoting quality, mentorship, and collaboration, which enhances the organization s efficiency in contract management. Department Function: Contract Management Department The Contract Management Department manages the lifecycle of contracts with a team of trained lawyers experienced in Contract Lifecycle Management (CLM) tools. The department focuses on key areas like contract abstraction, Annotation, summarization, obligation management, and other contract management processes. Responsibilities Report and maintain project metrics to track performance and quality Perform quality control (QC) and quality assurance (QA) checks on projects Conduct high-level audits on QC d documents to validate quality Provide feedback to reviewers and QC ers Act as a mentor and role model for team members involved in the projects Review and finalize deliverables before sending them to clients Serve as a subject matter expert on various projects Draft and resolve client and team queries Support end-to-end QA processes and lead project training Assist Team Leads and Managers with QC strategy and reporting Ensure adherence to company standard operating procedures on projects Use checklist standards and adhere to quality protocols closely Help in updating and modifying guidelines for clients Qualifications 5-7 years experience Minimum LLB or BL (Bachelor of Laws) A minimum of 5-7 years experience in Contract Management with at least 2 to 4 years of experience in leading projects/managing projects Experience working on CLM tools like Ironclad, Contract Works, Conga, Icertis, Onit etc. LLM (Master of Laws) is an added advantage Relevant certifications in contract management or quality assurance are a plus Additional Optional Qualifications: Certifications on the Contract Lifecycle Management (CLM) tools (e.g., Ironclad, Contract Works, Conga, Icertis, Onit) Skills Ability to mentor and guide team members. Strong decision-making and problem-solving skills. Proficiency in performing quality checks and audits on documents. Attention to detail to ensure high-quality deliverables. Excellent verbal and written communication skills for effective interaction with team members and clients. Ability to draft clear and concise queries and reports. Strong organizational skills to manage multiple projects and deadlines. Ability to track and report team metrics effectively. Experience with Contract Lifecycle Management (CLM) tools (e.g., Ironclad, Contract Works, Conga, Icertis, Onit). Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook). Strong ability to build relationships and work collaboratively with team members and stakeholders. Why You will Love Working for KLD At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus opportunity, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. India compensation is based upon the local competitive market. Paid time off, that offers various time off options to help employees maintain a work-life balance, such as Casual, Earned, Sick, Special Leave, and Holidays! Ongoing learning and development, a focus on continuous professional development through various training and education reimbursement programs. A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights together. A surrounding team of mission-driven individuals who genuinely love what they do. Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees. Our Cultural Values Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are: Humble - No one is above another; we all work together to meet our clients needs and we acknowledge our own weaknesses Hungry - We all are driven internally to be successful and to continually expand our contribution and impact Smart - We use emotional intelligence when working with one another and with clients Our culture shapes our actions, our products, and the relationships we forge with our customers. Who We Are KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients. Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management. KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte s Technology Fast 500). Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers. KLDiscovery is an Equal Opportunity Employer. Visit www.kldiscovery.com to learn more. #LI-KV1 #LI-Onsite

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives What Youll Do: The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines - Minimum of 2 years post-secondary or equivalent is required Costa Rica - No Minimum requirement United Kingdom - No Minimum requirement Trinidad & Tobago - Minimum 3 CSEC passes English is compulsory in all locations Experience Previous experience in an Agent and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Certificates/Licenses: Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Role Purpose: Accountable for monitoring and maintaining the delivery of services by GFM suppliers for India Real Estate portfolio in line to agreed standards. Lead the India region portfolio with responsibility for Service Delivery Managers working with the GFM supplier(s), Subject Matter Experts and other Business Partners. To develop, agree and implement a facilities and real estate strategy for India working with the GFM supplier and Business Partners that creates an environment where Syngenta employees can contribute to their highest potential, delivering innovative contributions to the business in safe, efficient and most effective ways. Accountable for India portfolio for both FM services and Real Estate lease activity. To act as an ambassador for Syngenta and GSS through strong networking, internally with R&D Business Partners, GFM supplier and other functional leadership and staff. Work with GFM suppliers in a business partner relationship to continuously identify improvements to the service provided and areas where further savings could be made. Accountabilities Manage the Facilities Management contract(s) at an area level and oversee that all the required services are being delivered to specification (security, engineering maintenance, cleaning, catering, heating, lighting and Real Estate). Be responsible for preparing and agreeing the India GFM budget with Regional GFM Head, GFM Finance and GFM supplier, monitor spending and accruals. Liaising with GFM supplier organization, R&D business partners, key internal stakeholders and external contacts to support the smooth delivery of area operations. Review the supplier delivery against the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for India region with the GFM supplier. Gather and collate area data on the KPIs and SLAs and communicate results to the relevant parties. Update and maintain the Syngenta Property Database & Real Estate Tracker. Manage all Real Estate transactions within their portfolio. Monitor GFM supplier performance via the Service Delivery Managers and act as the first internal escalation point for the Area. Share industry best practice and opportunities across Area. Ensure that all the area activities meet all internal and external legal, HSE, Letter of Assurance, fiscal and compliance requirements and that all corporate standards are understood and implemented working with the HSE departments, functions and GFM supplier appropriately. Act as a key contact and escalation point with Syngenta business partners ensuring that latest Syngenta business and real estate strategy is implemented across the area where relevant to GFM organization. Accountable for delivering GFM related projects in time, cost and quality within the area. Review Supplier contract terms at regular intervals with Service Delivery Managers and Supplier counterparts and identify improvements and savings that can be made according to feedback on service provided. Incorporate learning into any freshly negotiated terms and agree any major additional service provision to the base contract following the correct change control procedure. Work with relevant subject matter experts to ensure that service delivery protocols for sites and equipment is in line with Syngenta and Legislative Requirements for the Legal Entities within the Area. Establish and maintain fit for purpose area organizations for efficient delivery of GFM goals including the management of the organizational budget and people. Support the delivery of Capital, Maintenance and Operational projects delivered in the area where applicable. Head the Area Leadership team for GFM and be a member of other related leadership teams where appropriate. Take responsibility for area morale and communications where required. Responsible for execution of client satisfaction surveys. Assume Legal responsibility for GFM area operations, where relevant, and ensure that Legal and Compliance accountability (e.g. ISO, SOX, LoA) is clear across the area for sites in scope. Support Internal Audit process for the relevant areas of responsibility. Drive operational excellence and productivity improvement across area in partnership with Functional Business Partners and GFM supplier. List any specific deliverables/ projects within the role Contract management of GFM contract with key suppliers. Governance and Leadership of India GFM operations. Operational delivery of services on an area level. Delivery of GFM related projects in the area. Key local contact/facilitator with Syngenta/Third Party at an area level. Management of local Service Delivery team Complexity: A high level of area stakeholder management- facilitating the relationship between the local Syngenta functions, key business partners, the suppliers and the Third Parties. Application and understanding of the internal and external regulatory requirements. A high level of change implementation will be required. A high degree of autonomy is expected due to geographical diversity of the organization Essential: Experience of managing a diverse team across locations Comprehensive working knowledge of the contracts management in relation to the provision of services to the site, including the relate

Position Title : Sourcing Specialist - Software and Services Location : Gurugram Roles and Responsibilities: Identify, evaluate, and onboard IT service providers for software resource augmentation/ work package outsourcing . Responsible to manage P2P cycle Develop sourcing strategies to optimize cost, quality, and delivery timelines. Negotiate pricing, contract terms, and service-level expectations with vendors. Establish and monitor vendor performance metrics to ensure compliance with SLAs. Manage escalations and resolve disputes with service providers. Collaborate with internal teams (HR, finance, legal, and IT) to align sourcing strategies with business needs. Ensure proper governance and compliance in all vendor engagements. Continuously analyze market trends and suggest improvements in the sourcing strategy. Qualifications and Experience: Bachelor s/master s degree in engineering / MCA/BCA/MBA/ SCM / IT Management, or a related field. 10+ years of experience in strategic sourcing, vendor/Partner management, or procurement, specifically in IT/software services. Proven track record in engaging with IT service providers and managing outsourcing contracts. Strong experience in negotiating contracts, service-level agreements (SLAs), master service agreements (MSAs), and statements of work (SOWs). Hands-on experience with different software resource engagement models (staff augmentation, contract-to-hire, offshore development, managed services). Experience in managing escalations, vendor performance tracking, and risk mitigation. Technical Expertise: In-depth knowledge of software development technologies, particularly Java and .NET, and their resource requirements. Understanding of Effort Estimations , pricing structures, cost models. Familiarity with procurement tools and vendor management systems. Ability to evaluate technical and financial proposals from vendors. Industry Background: Experience in working with IT/software development companies, ideally in a global set up & delivery model. Familiarity with compliance and regulatory requirements for IT outsourcing in India. Exposure to working with multinational companies and cross-border procurement.

Add to favorites Favorited View favorites Role and KEY RESPONSIBILITIES Develop and maintain a comprehensive forecasting model, using regression analysis knowledge Utilize Workforce Management tools to forecast call volume, AHT, and shrinkage to create staffing requirements Collaborate with tactical Workforce teams Determine yearly, monthly, daily and intraday staffing requirements by gathering data on contact center statistics, marketing campaigns, system events, etc. Coordinate and facilitate collaboration with Operations leadership, Marketing, Human Resources, Finance, IT, other outsourced partners to capture forecast and staff impacting activities Manage forecast results by providing feedback, input and reporting to business partners to develop more scientific and accurate forecasting methodology Align call demand with agent supply to achieve key performance objectives (service level, utilization, budgeting, etc.) Provide long-term forecasts to Operations leaders and product owners in support of future strategic initiatives Conduct workforce simulations to provide advice regarding the impact of business strategies within contact centers Provide medium and short term forecast to account for changes in campaigns or volume disruptors Provide recommendations on adjusting staffing levels based on future business needs. Regularly communicate with other units to foster an effective team environment and ensure these areas are aware of issues that may impact their area. Provide requirements for staffing, hiring plans and Mandatory training plans to the operations team. Analyze historical data for Client volumes and Agent line requirements on complex projects and work with the operations team to get the inputs on staffing requirements, Shrinkage details, Absenteeism & Attrition. Develop and run long, medium and short range forecasts based on operations requirement using different forecasting methods. Perform other work as required and assigned. Analyzing and providing the data based on the adhoc requests to the management team. Key Skills & Knowledge IEX WFM - and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting MS Office - Excel, PowerPoint, Word, Access, Outlook, etc. InContact/Oracle - ACD and other ACD platforms to support multi-channel Environment - (Voice/Chat/Email/SMS) Good knowledge of the call center industry. Good understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships QUALIFICATIONS Graduate Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity housed within our Core Values: People Matter. Quality First. Integrity Always. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ( Protected Status ). Tweet

FE fundinfo is a global leader in investment fund data and technology.We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Service Consultant to join our team in Chennai. As a service consultant you will be the primary contact for clients with respect to data workflows and as part of the Client Experience division you will leverage your specialized knowledge to anticipate and meet clients operational needs, maintaining data processes to support their success. Your role requires a flexible approach to adapt to client needs, reduce overheads, and enhance operational efficiency. Your key responsibilities as a Service Consultant will be to: Create and publish documents on behalf of clients. Ensure client expectations are met by providing visibility of available data. Resolve client queries in a timely manner, based on priority and urgency. Ensure smooth operation of internal and external systems and processes. Create and maintain high-standard process documentation. Provide insights based on analysis to clients and managers. Adhere to all general security responsibilities as per the company security policy. To join us as a Service Consultant you will need the following experience and skills: 3-5 years of experience in a client-facing role. Proficient in MS Office (Outlook, Teams, Excel). Excellent written and spoken English communication skills. Strong analytical and problem-solving skills. Proven ability to consistently meet Service Level Agreements (SLA). Fund management experience is an advantage. Knowledge of product analysis and Salesforce is a plus. By joining the team, you will be offered the following: 24 days holiday Paid Study leave Enhanced paternity & maternity Statutory benefits like PF, Gratuity, etc Support to set up home office Health cover with option to add family members Annual health check up Meal cards Full LinkedIn Learning access Apply today for immediate consideration and we will endeavor to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!

Position: Senior SAP Consultant Location: Noida Do you want to help transform the global economyJoin the movement disrupting the financial world and changing how businesses gain access to the working capital they need to grow. As the largest online platform for working capital, we serve over one million businesses in 160 countries, representing more than $10.5 trillion in annual sales. Headquartered in Kansas City, C2FO has more than 500 employees worldwide, with operations throughout Europe, India, Asia Pacific, and Australia. Here at C2FO, we value the quality of our technical solutions and are passionate about building the right thing, the right way to best solve the problem at hand. But beyond that, we also value our employees work-life balance and promote a continuous learning culture. We host bi-annual hackathons, have multiple book clubs focused on constant growth, and embrace a remote-first working environment. If you want to work at a place where your voice will be heard and can make a real impact, C2FO is the place for you. Position Description: C2FO is seeking an SAP Consultant/Senior SAP Consultant responsible for developing software applications by using requirements analysis and design techniques. The SAP Consultant/Sr SAP Consultant will write code according to specifications, work with abstract concepts and do technical analysis that impacts the controls of system operations. Candidates will be reporting to the Director of Enterprise Implementations and will work closely with the C2FO infrastructure team to ensure that the application meets company service level standards and roadmap requirements. Primary Responsibilities: Assist in client implementation projects, taking bottom-line responsibility for the overall C2FO SAP baseline interface code. Develop integration solutions to help interface client s SAP with the C2FO Application. Complete technical design and code reviews and help come up with optimal and scalable technical solutions. Complete the development and testing of custom objects for simple to complex interfaces, data conversions, workflow, enhancements and forms. Keep abreast of new SAP technologies; make technical architecture roadmap recommendations as appropriate. Create development estimates, technical designs, and unit test plans based upon Functional Design Specifications. Troubleshoot and complete the necessary analysis to resolve production support issues. Help Sales with the SAP ERP-related questions. This role can be client facing with some travel. Experience that will help you succeed : Bachelor s Degree in Computer Science, Engineering, Math, or equivalent discipline preferred with at least 5-10 years of software development experience Position requires a minimum of 5 years prior hands-on experience in ECC 6.0 or greater environment. Candidate should have experience in the following SAP technologies: ABAP development, OO ABAP development, Interfaces (IDOC, BAPI, RFC, ABAP Web Services, API, and LSMW), SmartForms, Adobe Interactive Forms, Debugging. Candidates should also be able to perform basic BASIS functions, such as: create and administer SAP roles and authorizations, perform basic performance and tuning steps of the SAP landscape, administer the transport management queues, schedule batch jobs. The position requires experience and understanding of FI, CO modules of SAP along with basic understanding of the P2P process. Strong understanding of systems development life cycle and system implementation methodologies. Ability to take on minor project management responsibilities. Excellent communication skills and ability to present to a group. Experience in BTP would be a plus. Experience in SAP PI/PO & CPI would be a plus. Experience in S4 HANA migrations from ECC would be a plus. A few more things to know : We are a fast-growing startup. We expect a lot. We are a driven team with big ambitions to change the world. We are seeking individuals who are truly passionate about their work. This is a unique opportunity to join one of the fastest growing young financial technology companies and build something from the ground up. The position includes an excellent compensation package (commensurate with experience), equity ownership, health benefits and more. Travel can be up to 30% Benefits At C2FO, we care for our customers and people the vital human capital that helps our customers thrive. Thats why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here. Commitment to Diversity and Inclusion As an Equal Opportunity Employer, we value diversity and equality and empower our team members to bring their authentic selves to work daily. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. #LI-PV

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

What You ll Be Doing: The Intern, Application Support is a highly motivated person with excellent communication and interpersonal skills to interact with internal/external teams and application users and help trouble shoot/resolve issues reported by various departments within Evolent Health. This person will provide high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to aid in minimizing recurrence of incidents. Essential Functions Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs). Provide accurate and timely resolution of issues, and escalation when necessary. Ensure that Service Level Agreements (SLAs) are met. Maintain and update documentation related to operations and support processes within Confluence. Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems. Collaborate with team members and business functions to troubleshoot and resolve support tickets. Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support). Should be open to work in three shifts (24/5) Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents. Perform ad-hoc task and analysis for the support team as needed. Perform quarterly user access audit. Required Qualifications Bachelor s degree in Computer Science, IT- related degree or comparable experience. 0 - 1 year(s) of progressive experience within application support/IT operations organizations. 0 - 1 year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation. Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. Basic knowledge of web application functionality and fundamental Infrastructure knowledge of computer systems. Collaborative working style with the ability to work across different organizations and personalities. Ability to work unsupervised and a self-starter who seeks improvements without direction. Preferred Qualifications Inten or Experience Experience in a healthcare-related field. Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights. JIRA Service Desk ticketing system/Confluence experience. Preferred Education None specified for this role Preferred Certifications None specified for this role. General Performance Criteria As the Intern, Application Support , you will be required to fulfil your responsibilities while meeting the following general performance criteria for this position at this level: Expertise: You actively learn and adopt the methods defined for your role and by your team. Communication: You seek to achieve clarity regardless if you are the source of the information being conveyed to the participants in the communication. Domain: You regularly behave in a manner that shows an understanding of how your work impacts direct stakeholders. System: You successfully improve the quality of the system(s) for which your team is responsible. Process: You follow the team s processes, delivering consistently on related KPIs. Influence: You regularly make a tactical impact to some system and/or process for which your team is primarily responsible. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status . Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It Matter. You are a specialist in a process, workstream or area in Mondel z International Digital Services, working to support impeccable service operations. How you will contribute You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondel z International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Your specific process area Working in a shared service organization Being a good team player and influencing others Process design and mapping, and business requirement gathering experience Communicating effectively, applying interpersonal skills and taking initiative More about this role What you need to know about this position: What extra ingredients you will bring: Education / Certifications: Job specific requirements: Travel requirements: Work schedule: Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Regular Service Operations (Delivery) Global Business Services

Join us as a Customer Service & Operations Credit Analyst We ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs Specialising in Credit Operations, you ll respond to queries from customers and stakeholders promptly within agreed timelines This is a chance to build on your credit skills and experience in an engaging and fast-paced environment Were offering this role at senior analyst level What youll do As a Customer Service & Operations Credit Analyst, you ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience. In addition, you ll: Review documentation including loan applications, disclosures, and credit evaluations Authorise and investigate all credit operations transactions Collect and analyse the required information from the customers and businesses Review credit operations processes which could be automated or enhanced to improve the customer and business experience The skills youll need To succeed in this role, you ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You ll also have the ability to adapt to fast-paced environments and you ll have effective organisation skills to deliver to deadlines. You ll also need: Customer service abilities along with customer and industry knowledge An awareness of changes in trends, policies, and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Hours 45 Job Posting Closing Date: 14/05/2025

THE ROLE Key responsibilities The Service Delivery Manager is a vital role within Agilisys and this role will ensure the overall delivery commitments, aligned to Managed Services contrac tual commitments, are achieved. Specific duties Depending on the project, you will need to be comfortable doing the following: Managing the relationship within your accounts. Support, lead, and involvement in transitioning new services from projects to Business as Usual (BAU) through liaison with Service Transition teams. Ensure effective operating process and procedure documentation is in place and maintained to ensure customer reporting is accurate whilst managing customer expectations. Ensure contracted Service Level Agreements (SLAs) are achieved and client expectations are met (or exceeded). Build relationships with major clients, supporting the various Agilisys services for growth, whilst ensuring quality and profitability are performed to agreed SLAs. Attending or leading client Service Reviews to support the Service Directors covering customer performance, service improvements, quality, and processes. Own and drive service consistency within your customers and maintain an overall picture of the services under management for the client and how they interact with that service. In conjunction with the Service Director, stimulate & define requirements for additional services as part of an account development strategy. Help ensure that such services are professionally introduced & accepted. Own and proactively manage overall customer satisfaction, including the management of 3rd parties and suppliers under Agilisys direct control. Support the design and implementation of Service Reporting and process improvements to the Managed Services function including adoption of AI (Artificial Intelligence), greater automation, tooling and improved processes and increasing capabilities in technology. Support the corporate championing of future digital innovation across customers and services. Drive continual service improvement to ensure optimal future service delivery. Opportunity This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. As a Service Delivery Manager, you will have the opportunity to work with a diverse range of clients, driving service excellence and continuous improvement. ABOUT YOU The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essenti al to being successful in this role. The Ideal Candidate Minimum 1-3 years of service delivery management experience in large operations and clients. Knowledge of delivery to public sector organisations is highly desirable. Demonstrable evidence of capacity to operate and influence complex service delivery; managing and prioritising a high workload and multiple issues and tasks in a changing environment with tight deadlines. Has experience of, or exposure to, structural change or transformation programmes across departments whilst maintaining contract adherence, monitoring and reporting, and delivering value propositions. Managing customer stakeholders and delivery risks Certification in ITIL Service Management (minimum ITIL v3) Ability to work and collaborate effectively across multiple teams and stakeholder groups including cross-functional teams. Understanding of operational risk management, information security (ISO27001), and service compliance.

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Procurement Partner with the business and functional leadership to understand short, medium requirement of goods and services that need to be procured. Assess and assist in the mitigation of vendor risk. Ensure appropriate contract structures / types, pricing models, vendor incentive models, service level agreements, performance indicators and cost models are applied consistently across vendors. Partner with internal and external legal counsel to ensure proper forms of Agreement are utilized, contractor conformance with the terms and conditions of the Agreements, and refinement of Agreements as required. Cost negotiations and procurement, Spot negotiation on smaller and day to day purchases of services or any other procurement activities like infrastructure, facilities, IT, HR etc. Execute end to end RFQ/ RFP/ procurement process. Initiate local or alternate procurement activities. Drive commercial value from our simple transactions including savings, cost avoidance and added value. Create & drive effective metrics and data to measure the value delivered through commercial negotiations. Operations Support the development, agreement and communication of M&G Global procurement policy and processes. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise Work closely with Finance, Legal, IT, HR, and Facility teams to ensure smooth delivery of vendor empanelment process We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Job Description About Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you! Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function. Responsibilities Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15% Facilitate verbal and written communication with customers and authorized third parties as required. - 10% Maintain accurate records on the Company s internal systems. -10% Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10% Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10% Provide an efficient professional service to both internal and external stakeholders at all times. - 10% Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10% Use a variety of systems in addition to Cabot s internal systems to obtain, utilize and process documentation relating to customers / authorized third parties. - 10% Education Required: Bachelor; Any Experience Required: Overall 2 years experience of which Minimum 1 year experience in International process .Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organization and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines. Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at . Share Job Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Drive for Results Innovation and Agility Leading and Enabling Change Building Effective Partnerships Developing Self and Others Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Inclusion and Belonging We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Managing Director, India Managing Director, India Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year & Innovation in CSR Practices