2167 Service Level Jobs - Page 46

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers ability to handle the forecast. Determine an acceptable range, if any, for service levels goals to fluctuate before an action plan is implemented. Responsibilities: Intra-Day Performance manage forecast to actual by 30 minutes, in order to meet service levels and efficiency. Provides hourly communication on all aspects of the contact center performa...

Job Description Service Delivery: Supervising and coordinating service teams to ensure efficient and effective service delivery. Monitoring and maintaining service quality standards. Implementing and optimizing service processes to enhance customer satisfaction. Team Leadership: Leading and motivating service teams, including training, performance evaluations, and resolving personnel issues. Providing guidance and support to team members for successful service delivery. Customer Relationship Management: Building and maintaining strong relationships with clients or customers. Addressing customer inquiries, concerns, and feedback in a timely and professional manner. Service Improvement: Identi...

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Risk Technology which is aligned to Corporate technology division, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other ...

Introductory Marketing language The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a ...

*You must be able to start on September 1, 2025* Please note: This position is not eligible for employment based sponsorship. ServiceNow is looking for a high achieving Sales Development Representative to join our expanding Global Sales Development team. You will produce new business pipeline in mid- to large-size enterprises, working with Lead Development Representatives and Field Sales professionals. What you get to do in this role: The Sales Development Representative builds sales pipeline by identifying qualified opportunities: Establish new business relationships with influential contacts within target accounts Understand an organizations goals Identify new sales opportunities and pass ...

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries acro...

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 coun...

Maintain static set-ups & rate maintenance to facilitate reconciliation of invoices Meet Service Level Agreement targets Work on SmartStream s Transactions, Fees Cost and Invoice Management solution ensuring all service level agreements are met.

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continu...

Collaborate closely with global and regional teams from across different functions, with regards to log monitoring strategy, operating model, implementation, and service delivery. Perform process gap analysis, capture findings as MSII and drive closure. Interact with project managers, business analyst and developers, detailing business requirement and driving quality end-to-end automation in an agile manner. Leading initiatives around improving adherence to IT service controls and service management key control indicators. Providing regular and timely updates to management on progress and when applicable highlighting key challenges to delivery that may require escalation. Deliver log monitor...

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, has good knowledge and understanding of applicable science and technology, gained through formal education and work experience. Working with customers, demonstrates knowledge of existing and emerging technology and product areas. Communicates to individual clients how the use of techn...

Looking for sound technical knowledge on both Oracle and SQL Server database administration with experience handling multiple projects and deliverables. Essential Job Duties and Responsibilities: Day-to-day operations management of Oracle/SQL-related incidents, changes, Problems, and service requests. Install, maintain, and support the databases along with Oracle Golden Gate replication of both Oracle/SQL servers. Resolution or escalation of incidents and service requests within Service Level Agreements (SLA). Management of Database change communications and procedures within the Cubic change control framework. Monitor and report on database health using management tools, including SolarWind...

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Consumer and community banking- IPM technology, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowl...

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, has good knowledge and understanding of applicable science and technology, gained through formal education and work experience. Working with customers, demonstrates knowledge of existing and emerging technology and product areas. Communicates to individual clients how the use of techn...

Collaborate closely with global and regional teams from across different functions, with regards to log monitoring strategy, operating model, implementation, and service delivery. Perform process gap analysis, capture findings as MSII and drive closure. Interact with project managers, business analyst and developers, detailing business requirement and driving quality end-to-end automation in an agile manner. Leading initiatives around improving adherence to IT service controls and service management key control indicators. Providing regular and timely updates to management on progress and when applicable highlighting key challenges to delivery that may require escalation. Deliver log monitor...

Credit Support Specialist Team Member, a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Credit Support Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Credit Support Specialist Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working a...

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Employee Platforms team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. Job responsibilities Demonstrat...

Introductory Marketing language Loan Servicing Specialist - Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Ag...

As a Loan Servicing Specialist - Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation and to make a significant impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Mana...

The primary function of this role is to handle customs broker functions throughout for PAN India GAC branches. This job contributes to providing support to all logistics branches/customers wherever customs documentary and operational assistance is required, in accordance with Customs Law in force. Key Tasks Ensure smooth customs clearance and follow compliance related to export and import shipments by sea/air freight. Customs House broker team members to provide customs clearance procedure and other services on a timely basis. Follow-up and maintain SOP for export & import clearance including ship spare clearance and vessel conversion/revision. Obtain all the required KYC documents from all ...

Manage end-to-end claims process for corporate insurance policies (GMC, GPA, WC, Fire, etc). Coordinate with clients, insurers, and TPAs to ensure timely documentation and settlement . Track claim status and provide regular updates to clients. Analyze claim patterns and support clients with insights and loss mitigation strategies. Ensure service level agreements (SLAs) are met and maintain claim MIS reports. Assist clients during audits or investigations, where required. Requirements: Minimum 2 years of experience in corporate insurance claims handling. Strong understanding of Group Mediclaim , GPA , and WC policies. Excellent communication and client coordination skills. Organized, detail-o...

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing educat...

These roles lead teams in supporting the operation in maintaining the optimal agent schedule design and profile to meet business demands. Ensuring the delivery of exceptional levels of tactical planning, deploying appropriate resource to meet business needs, leading to the consistent achievement of service level requirements . Job title: Assistant Manager - BPMI Job Description: Drive operational performance & efficiency across customer operations Review, analyse, and present on various elements of planning & performance Prepare projections and schedules for all campaigns, ensuing advanced out deviations / Intraday plans are optimised and ready for handover for tactical planning initiatives....

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing educat...

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comp...