1182 Service Level Jobs - Page 44

1. Understanding business needs and ensuring that processes are aligned and compliant 2. Managing the R2R process 3. Ensuring service level agreements are met 4. Ensure Monthly/Quaterly/Yearly close process is completed in accurate and timely manner 5. Reviewing financial statements for obvious errors, omissions, or inconsistencies 6. Managing preparation of all statutory compliance documentation 7. Engaging with the finance controller on potential issues concerning compliance requirements providing statutory and tax audit support 8. Overseeing improvement projects, including automations, simplifications and enhanced controls. 9. Ensure Quality met as per SLA

As a Data Analytics Technical Support Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact: Provide first and second level technical support for data and business intelligence products, performing problem recognition, research, resolving software issues or escalating issues to Level 3 teams Assist inexperienced or nontechnical end users in resolving issues Diagnoses data security, data load, Business Intelligence report and dashboard issues Record and/or maintain accurate information within Service Now ticketing system Interfaces directly with internal customers to ensure their issue(s) are resolved and a superior customer experience is provided Work in a team environment Coordinating, working with, and following up on work performed by other teams and departments across the organization as needed Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor s Degree AND 2 years of technical support experience in a data analytics environment OR High School Diploma/GED from AND 3 years of Information systems / Analytics technical support in a data analytics environment AND In addition to the above requirements, the following are also required: Excellent customer service/servant leader mindset Experience using and/or supporting ERP (Oracle / SAP), Salesforce, Pega. Experience working with business and technical teams to support analytics solutions across a Business Intelligence Stack (Azure, Snowflake, SQL, Alteryx, Tableau, Power BI) Additional qualifications that could help you succeed even further in this role include: Excellent English Oral and written communication skills Ability to actively work through possible problems and solutions with non-technical end users Commitment to serve internal customers, meet service level agreements, and properly close out interactions and ensure end user satisfaction Experience with JIRA and Service Now

What Youll Do You will be responsible for the overall productivity of the team. You will include task delegation, performance monitoring, ensuring compliance with Service Level Agreements (SLAs), and supporting team development and continuous improvement. What Your Responsibilities Will Be Team Management : Manage daily operations, ensuring that team members are focused, productive, and meeting important performance targets. Service level agreements & Quality Control : Ensure that Service Level Agreements (SLAs) are consistently met and that classification work is accurate Task Delegation : Assign classifiers to different Lines of Business (LOB), ensuring proper workload distribution and aligning resources to meet project needs. Performance Monitoring : Conduct regular one-on-one meetings with team members to assess performance, provide feedback, and set future goals. Cross-Audits : Perform cross-audits on team members classifications to ensure accuracy and compliance with regulatory standards. Mentorship : Provide leadership and mentorship to junior team members, helping them develop their classification skills and improve productivity. Process Improvement : Identify opportunities for process improvements within the team and work with senior leadership to implement changes. Client Relations : Work with clients to ensure that classification processes meet their expectations, address any concerns, and align with business needs. Collaboration : Collaborate with internal teams (e.g., Logistics, Compliance, Sales) to ensure proper classification, delivery of projects, and agreement on our goals. What Youll Need to be Successful delivery of projects, and agreement on our goals. Education and Experience You should have minimum 6 year of experience in HS classification. People from E-Commerce and Customs background would be given preference. You should be graduate out of recognized university (Minimum Education requirement), MBA/BBA will be preferred You should be comfortable with Computer, MS-Office and Internet Surfing from research perspective. You should have Sound Understanding Online Shopping Portals. Work Environment & Location: Location: Noida On-site. Shift timings: Rotational Travel requirements: No How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. delivery of projects, and agreement on our goals. Education and Experience You should have minimum 6 year of experience in HS classification. People from E-Commerce and Customs background would be given preference. You should be graduate out of recognized university (Minimum Education requirement), MBA/BBA will be preferred You should be comfortable with Computer, MS-Office and Internet Surfing from research perspective. You should have Sound Understanding Online Shopping Portals. Work Environment & Location: Location: Noida On-site. Shift timings: Rotational Travel requirements: No Team Management : Manage daily operations, ensuring that team members are focused, productive, and meeting important performance targets. Service level agreements & Quality Control : Ensure that Service Level Agreements (SLAs) are consistently met and that classification work is accurate Task Delegation : Assign classifiers to different Lines of Business (LOB), ensuring proper workload distribution and aligning resources to meet project needs. Performance Monitoring : Conduct regular one-on-one meetings with team members to assess performance, provide feedback, and set future goals. Cross-Audits : Perform cross-audits on team members classifications to ensure accuracy and compliance with regulatory standards. Mentorship : Provide leadership and mentorship to junior team members, helping them develop their classification skills and improve productivity. Process Improvement : Identify opportunities for process improvements within the team and work with senior leadership to implement changes. Client Relations : Work with clients to ensure that classification processes meet their expectations, address any concerns, and align with business needs. Collaboration : Collaborate with internal teams (e.g., Logistics, Compliance, Sales) to ensure proper classification, delivery of projects, and agreement on our goals.

Our Customer Care Analyst is responsible for providing technical support for assigned JAGGAER product lines. Customer Care Analysts maintain close relationships with key client contacts and use their technical skills to resolve application issues. You play a crucial role in recommending new configurations to assist customers in achieving their organizational goals. Customer Care Analysts work closely with members of the Customer Success Managers, Professional Services, and Development team to remediate reported client issues in a timely and professional manner. The position requires excellent oral and written communication skills and exceptional analytical skills. Principal Responsibilities Perform technical troubleshooting and data analysis to identify the root causes of software problems reported through the support portal web cases and telephone calls. Assist customers in resolving the issue within the target service level agreement by providing solutions or action plans. Analyse technical configurations, integrations, data migrations and technical installations for client systems to perform in-depth technical troubleshooting, testing, and recommend solutions. Analyse and document requirements and rules, enhancements, or changes. Document internal and external correspondence for incident resolution including trouble shooting steps, solutions or action plans, and best practices identified by resolving the customer issue. Develop and maintain proficiency in the JAGGAER software solutions, solution methodologies, and core technologies. Develop good habits for managing caseloads, keeping cases and clients up to date and closing cases on a regular basis. Participate in internal meetings such as implementation transition meetings for new customers and sprint reviews and report back to Support Team. Position Requirements Associate or bachelor s degree. 3 years of experience working with software applications - Software-as-a-Service web-based environment preferred. Thrive in a front line, direct customer contact role communicating via phone, email, online meeting, desktop sharing, and video conferencing software and other channels, such as chat and social media, that may develop over time. Microsoft Excel and PC/web browser troubleshooting expertise required. Understanding of database concepts, for example, general SQL query constructs. com, XML and/or Splunk experience preferred. Ability to learn complex software committed to being a lifelong learner. Ability to create, follow and execute documented procedures create knowledgebase articles/content. Ability to work on multiple projects under tight time constraints multitasking is an essential element of this role. Excellent analytical and problem-solving skills. Ability to work independently and be a great teammate. Workflow process development is desirable. Must be able to communicate technical solutions to customers, production support, development, and management. Participate in a Global Team staffed 24/5 with on call requirements. Our team is responsible for assisting customers during designated assigned shifts primarily during US business hours. Strong communication, presentation, documentation, and problem-solving skills. What We Offer: At JAGGAER you ll find great benefits, empowering culture, flexible work environment, much more!

As an eCommerce Support Analyst, you will be responsible for supporting and improving automated ordering process leveraging your skills in ecommerce and SAP. This position is part of the Digital Commercial Operations Team and will be in Pall India, Pune office . In this role, you will have the opportunity to: Writing the code using the ABAP programming language. Good understanding of integration between SAP and external systems. You will be Supporting our automated ordering process and its integration with SAP. Design and develop new features in SAP Hana S4 to improve the process. Collaborate with cross functional teams, find improvement opportunities, and translate them to Functional & Technical specifications. Participate in architecture design discussions to create tailored solutions for business needs Perform functional, regression, integration and performance testing. The essential requirements of the job include: Minimum of 2-3 years of experience in SAP ABAP Programming. Minimum of 6 months of hands-on SAP S/4HANA, or at least an SAP Upgrade experience i.e. Unicode conversion, ABAP support on Basis upgrades or Functional testing, etc. Excellent analytical and problem-solving skills, with the ability to debug, troubleshoot, and resolve technical issues efficiently. Identify opportunities for process optimization and automation, helping to streamline operations and increase efficiency. Problem/incident management, SLAs - Service Level Agreements and full lifecycle system support. Experience with Order automation tools such as Esker and integrations with SAP. It would be a plus if you also possess previous experience in: Prior experience of SAP integration with eCommerce and CRM (Salesforce). Join our winning team today. Together, we ll accelerate the real-life impact of tomorrow s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Company Overview: Fashion TV, the world s largest fashion brand, is currently seeking a dedicated and experienced Legal Non-Litigation - Franchise Agreement Specialist to join their dynamic team in Mumbai. Fashion TV, known for its high-end luxury fashion and lifestyle media, has been a prominent name in the industry for over 23 years. With a global presence and a large viewer base, the company prides itself on delivering cutting-edge fashion and lifestyle content across multiple platforms including TV, web, and mobile applications. Role and Responsibilities: The successful candidate will be responsible for the following: Drafting a variety of legal documents including Retail Agency Agreement, Franchise Agreements, Agency Agreements, Retail Agreements, LoI s, MoU s, Lease Deeds, Sale Agreement, Sale Deed, Leave and License Agreements, Advertising Agreements, Service Agreements, and Service Level Agreements. Conducting due diligence of property title documents and calculating stamp duty and registration fees. Representing the company in contract negotiations on legal issues and providing inputs in operational matters to ensure support to the business. Handling all litigations/cases filed by and against the company and rendering legal opinions on various corporate, property, and regulatory matters. Attending to legal metrology matters including attending webinars, drafting applications, and handling legal issues related to labeling. Advising and resolving legal queries from internal departments and coordinating with external lawyers/counsel of the company. Attending court proceedings on behalf of the company and developing/drafting company policies. Representing the company in various legal proceedings and coordinating with government authorities for tender-related work and legal matters. Candidate Qualifications: The ideal candidate must possess an LLB or LLM degree and should be well-versed with MS-Office applications and legal software. Excellent reasoning, analytical, communication, and drafting skills are essential, along with a strong, motivated, and confident personality. Required Skills: Legal Drafting Due Diligence Legal Metrology Compliance Advisory Business Acumen If you are passionate about the fashion industry and possess the required qualifications and skills, we encourage you to connect with us and be part of the iconic Fashion TV team! Kindly forward your CV to 086553 67981 for consideration. We look forward to welcoming you on board

About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

Key Responsibilities:1. Real-Time Monitoring: Monitor agent activity, including adherence to schedules, real-time performance metrics, and service levels. Track and analyze queue metrics (e.g., call/chat volume, average handle time) and forecast deviations. Identify and escalate service-impacting issues promptly (e.g., high call volumes, agent absenteeism).2. Intraday Management: Adjust staffing levels and schedules in real time based on forecast deviations, absenteeism, or unexpected surges in demand. Proactively manage breaks, lunches, meetings, and training sessions to balance productivity with agent well-being. Manage intraday performance reports and communicate findings to relevant teams (operations, team leaders, etc.).3. Communication: Coordinate with team leaders and supervisors to ensure proper staffing across different queues. Provide real-time updates on service levels, agent adherence, and performance to leadership and operations teams. Communicate workforce adjustments or intraday changes to the team effectively.4. Reporting and Data Analysis: Generate and maintain reports on real-time performance, including service levels, agent occupancy, and adherence. Analyze real-time data to recommend immediate actions or long-term improvements to workforce planning. Prepare post-day reports summarizing daily performance, highlighting areas for improvement.5. Service Level Optimization: Adjust workforce allocations, overtime, or skill routing in real time to meet performance objectives. Recommend operational changes to maintain optimal service levels during peak times or low demand.6. Tool Management: Utilize workforce management tools/software (such as IEX, Verint, or NICE) to track and manage real-time data and performance. Ensure data integrity and accuracy within WFM tools. Qualifications Experience in workforce management, particularly in real-time monitoring or resource planning, is preferred. Strong understanding of contact center metrics (service levels, adherence, occupancy). Proficiency in WFM tools and software (e.g., IEX, Verint, NICE). Excellent communication and collaboration skills, with the ability to work in a fast-paced environment. Strong analytical and problem-solving skills to quickly assess situations and make data-driven decisions. Flexibility to adapt to changes in business needs and volume fluctuations

Step into the role of Assistant Manager, where youll provide first-class support by analysing and investigating financial transactions, identifying potential risks, and ensuring compliance with regulations and safeguarding our clients and organisation with expertise and care. Key requirements for the role: An excellent knowledge in Investment Banking Operations (UK, US) including Loans, Rollover, Interest Payments, Reconciliation and SWIFT messages, Good knowledge on LIQ, TLM, Intellimatch . Proactively driving cases to ensure settlement of the trades in order to meet the agreed timelines and expectations whilst ensuring all regulatory/internal & legal procedures are adhered to Proactive collaboration/partnership with key processing areas e.g. Product, GRD, Facility Capture, Collateral team, etc. to ensure timely settlement of the trades Proactive collaboration with Relationship points, other lenders/counterparties, and agent banks to ensure the requirements are met and the Bank s position is safeguarded Support the end-to-end trade settlement process which involves payments, rollovers, accounting transactions in ACBS/Loan IQ, etc. Turnaround complex and standard requests at agreed levels of accuracy and efficiency using automated or manual systems/tools, whilst ensuring the service level agreements (SLAs) are met and operational performance is optimised Support continuous improvement of the operational process and the development of best practices - suggest ideas to improve the legacy systems and processes where necessary and evaluate the benefits and risks of such proposals Action queries relating to payment/SWIFT confirmations, drawdown, margin correction, etc. Proactive management of the process KRIs and ensure that we are green at any given time. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Noida. Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Provide ground-level inputs for promotions, local activations & demand forecasting exercise Ensuring timely submission of stockiest claim along with supporting documents adhering to the company s guidelines Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager Timely communication with CFAs to maintain timely supplies. Real-time follow-ups with CFAs for stock conversion & delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management Innovation and Learning Capability building of the indirect sales force by communicating and reviewing their delivery against expectations, and enhancing their sales skills by conducting market work with them & regular training. Effectively engage & motivate field force (TSE s, TSO s, PDSR s & DSR s) with an objective to achieve ambitious business plans, maximize incentive earning in the team, coach individuals with performance issues, build functional capability and reward & recognize right behaviors.

The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Description: Key responsibilities:Effectively supports the day to day planning on key accounts in collaboration with senior team membersBuilds and develops media owner relationships in order to drive market leading planning for clientsWorks with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement sBuilds understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Description: Key responsibilities:Effectively supports the day to day planning on key accounts in collaboration with senior team membersBuilds and develops media owner relationships in order to drive market leading planning for clientsWorks with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement sBuilds understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It s no small task, and that s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. As we continue building and scaling our cloud-native systems and services, we are looking for a Staff Site Reliability Engineer to help keep our projects running smoothly. Technologies we use: AWS MySQL, DynamoDB, Redis GitHub Actions for CI pipelines Kubernetes (specifically EKS) Ambassador, Helm, Argo CD, LinkerD REST, gRPC, graphQL React, Redux, Swift, Node.js, Kotlin, Java, Go, Python Datadog, Prometheus What you will be doing: Acting as a conduit between product development and platform engineering teams to ensure services meet defined SLA. Help identify Service Level Indicators (SLI) and define Service Level Objectives (SLO) to assess the stability and reliability of all our applications. Continuously influence our engineering practices to consistently improve our MTTR from production incidents. Working to bring efficiency and standardization to our incident command practices and norms. Collaborating cross-functionally to ensure our CI/CD pipeline is efficient and automated. Accountable for metrics and monitoring of team services in production providing data and transparency that helps to track SLOs for a product. Enhancing existing services and applications to increase availability, reliability, and scalability in a microservices environment. Building and improving engineering tooling, process, and standards to enable faster, more consistent, more reliable, and highly repeatable application delivery. What you need to bring: At least 5 years of previous experience working as an SRE and overall Platform and engineering experience of more than 9 years. History of working on a large scale product in either Java or Node. Experience implementing monitoring and alerting for services and establishing SLOs for services. (We use Datadog and Prometheus, but other tool experiences are fine.) Strong understanding of working in a cloud-native ecosystem (We use AWS, but we ll consider other cloud experience). Knowledge of building / troubleshooting / maintaining CI/CD pipelines (we use Github Actions and runners along with Argo CD, but will consider experience with other CI/CD tooling) Previous experience working with Terraform is a plus! Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We re looking for people who love working together because they know it makes us stronger, people who look to others and ask, How can I help? and then How can we make this even better? If you re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

About Lowe s Lowe s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. About Team The team will be responsible to set up the Lowe s Pro supply Order to Cash operations function(Account services, credit , collection and payment services) in the new offshore center and help in driving process improvements across the function Job Summary: Lowes Pro Supply(LPS) Credit and Collections Manager: The individual will be responsible to set up the Lowe s Pro supply Order to Cash operations function(Account services, credit , collection and payment services) in the new offshore center and help in driving process improvements across the function. The role will focus on ensuring that the Lowe s account services ,credit, collection and payment services function operates within a robust controls environment. To this end, develop and drive necessary financial policies, risk control matrices, standard operating procedures, and internal controls; implement appropriate governance processes that assure compliance with regulatory (such as SOX) as well as management mandates. The individual will also need to recruit, manage and develop a strong, performance-oriented O2C function at the SSC-B, capable of actively and effectively engaging and growing with the business. Roles & Responsibilities: Leads the Lowes Pro Supply(LPS) Credit and collection operations department at the SSC-B, which includes Account Services, Credit, collections and payment services Manages a team of individual contributors and/or supervisors Oversees the operation of systems for the LPS Credit team Drives customer satisfaction by ensuring LPS Credit department activities are performed as per customer expectations and service level agreements Work allocation and balancing between team members to ensure a balance between employee engagement and customer satisfaction Plans and oversees daily activities by facilitating continuous process improvements and knowledge sharing/transfer of direct reports in order to drive standardization of processes Years of Experience: Required: Should have approximately 8 to 10 years of overall work experience Must have a minimum 6 years + experience in account services, credit, collections, and cash application functions Must have 4+ years in managing a team Experience of working in virtual teams across a matrix organization Preferred: Experience with process improvements/system enhancements/automation related to accounting functions. Experience performing and/or reviewing account reconciliations. Education Qualification & Certifications (optional) Required Minimum Qualifications : A business Graduate /Post graduate in a finance function Skill Set Required Primary Skills (must have) Deep understanding of O2C processes Strong interpersonal skills with demonstrated cross-functional experience addressing tenuous, ambiguous and/or volatile situation while maintaining good long-term relationships. Excellent negotiating, problem-solving and decision-making skills. Excellent analytical skills. Excellent communication and organizational skills with strong attention to detail. Strong leadership skills and the ability to effectively and efficiently manage others Strong proficiency in Microsoft applications (Excel, Powerpoint, Word). Experience with collection and AR management tools required; Cforia preferred. Strong experience working a large portfolio Experience with AR automation and customer self-service portals preferred Must be able to work in night shift (5P.M to 2 A.M IST) Technical skills Credit function: Excellent understanding of the order to cash process (Account set up, Credit, collection and cash application. Software programs: Cforia, BillTrust, High Radius, Lien Track or Levelset - Understanding of order to cash tools will be a plus

The role of a Senior Manager Business Excellence is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced. Job title: Senior Manager Business Excellence Job Description: Education: Any Graduate or Post Graduate Experience: 10+ Years experience in Business Excellence, BE & overall management Roles & Responsibilities: Responsible for creating culture of Business Excellence across the program. Manage and implement Business Excellence methodology Working closely with Stakeholder to understand requirements and critical areas ensuring appropriate standard of Business Excellence monitoring and measurement is implemented to achieve exceptional Business Excellence Proactive management of identifying trends, producing root cause analysis and providing solutions Innovate and improve processes To periodically conduct reviews and track performance of QA To work closely with operations & training Awareness and usage of tools to bring about immersive learning environment Implement robust monitoring of internal QA and maintains an efficient performance management system Report and Analysis for MBR & QBR Excellent communication skills Leadership ability Outstanding organizational skills Drive team to achieve process Service Level Agreements / metrics on productivity and Business Excellence within the established timelines Share status reports with business leaders for review on a periodic basis. Ensure adherence to engagement plans for team members. Identify opportunity areas for improvement in Business Excellence & productivity Conduct performance appraisals for team members Follow the performance management grid & take immediate steps for any variance Ensure performance report (presentation/visual boards) is shared with team on a regular basis Ensure successful execution of the plans & strategies as laid out by management time to time. Engage with other processes to understand and implement best practices. Total Business Excellence Management Skills : In-depth understanding of the healthcare industry, including the various sectors, service delivery models, payer systems, and healthcare trends. Comprehensive knowledge of healthcare regulations, such as HIPAA, ACA, and relevant state-specific laws, to ensure compliance and mitigate legal risks. Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Ability to improve and/or transform teams processes across functions within the organization. Ability to understand basic data and take appropriate action. Ability to drive individual and team efficiency and productivity through effective and efficient metric management. Ability to coach, train, and motivate employees and evaluate their performance. Ability to strategically lead and develop team towards improved performance. Ability to delegate and manage workloads and projects across functions within the organization. Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Excellent presentation and client interaction skills. Thorough understanding of day-to-day Healthcare operation challenges and work around Detailed understanding of Healthcare (Processing level) Demonstrate strong organizational skills, attention to detail, good verbal, and written communication skills Process improvement experience Location: HyderabadIndia Back Button Refresh Tap to unmute If playback doesnt begin shortly, try restarting your device. This video is unavailable More videos on YouTube An error occurred while retrieving sharing information. Please try again later.

Taking care of Pre Processing checks for transactions received for CMS payments. Book Transfer - Verifying the signature and seeking funds hold approval from respective RM Team. Taking care of mutual funds transfer get processed before the cut off time. RTGS/NEFT /PAYORDER/CHANEEL FLEXI LOAN- verifying the signature and seeking fund hold approval from respective RM team. Taking care of RTGS/NEFT get processed DD Payorder before cut off time. Taking care of reconciliation process of all transactions received through Different modes. Processing NSE BSE Payin and Payout transactions. DAILY FLOAT STOCK-writing daily float register of DEMAND DRAFTS/ PAY ORDER LOCAL FORIEGIN CURRNCY reconciling the same daily. REPORTING- tracking the request for single sign and sending the MIS every month. Doing follow up with RM client for single sign discrepancy. Sending reminder to client/ RM. Sending of mails for call tree updation. PROCESSING OF VOSTRO PAYMENTS. Scan INDEMNITY- Checking the Scan indemnity for every Request received through email for all payment type Key Responsibilities Processing and Decision making as per the Departmental Operating Instructions Manual and within the timeliness and accuracy standards specified. Ensure that escalation process to Managers/Officers in case of complex queries is as per laid down procedures/guidelines. Continuous Improvement in productivity to the standards prescribed for the process form time to time. Ensure that all transactions for processing BT / DD/PO/RTG/NEFT are acted upon as per laid down procedures and service level agreement from time to time. Upholding the values of the group and Company at all the times. Compliance with all applicable Rules/Regulations and Company and Group Policies Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions to the Line Manager . Skills and Experience Advanced Excel, MS powerpoint and MS word. Data analysis reporting Strong verbal and written communication Minimum 8 years of experience Qualifications Graduate About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 27505

Key Responsibilities To manage the operational duties of the FX/MM Settlement and External Validation team To ensure adherence to processes and controls as detailed in the DOI and keep the DOI update to all process changes To ensure timely, accurate and error free processing Understand and manage the day-to-day operations for the various product businesses Build the team awareness on important regulatory reporting like Dodd Frank / EMIR Delegate workload across the desk efficiently to yield maximum staff capacity Monitor and update the capability matrix of the team and plan for training requirements Ensure cross training is done and succession planning is in place for all key resources Second check through outgoing transaction documentation for both vanilla and complex derivatives transactions supporting all global regions produced by the team Management of production workflow ensuring all trades are issued within the Service Level Agreement (SLA) Develop relationships with the various internal vendors (for example, Middle Office, Front Office, Legal and Customer Services Groups) in ensuring all due diligence is performed in preparation for deal execution to be proceed Assist in production of various reports to be presented to Senior Managements Heavy involvement with project initiatives to improve the Documentation platform Develop the growth and development for all the staffs Cascade and support management s visions to the team members Management of operational risks within the daily processes Developing and implementing of innovative solutions, providing value added support to new markets and new products Continually seeking new opportunities for improvement for personal and professional development within the team and across the bank Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Front Office Middle Office Data Management team Senior Management Skills and Experience Experience in handling FX MM Settlement Experience in handling FX MM Confirmation Experience in handling client queries and calls Qualifications Any Graduate with hands on experience of 5+ years in processing Foreign Exchange, Money Market and Derivative Transactions About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www. sc. com/careers www. sc. com/careers 23927

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Technical Coordinator Integrated Facilities Management - Leading Global Technology company (India) Here in India, we manage 23 sites, hosting over 130 people. Our client s mission "to organize the worlds information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars. The Asia Pacific region is an important part of our client s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive. Kick start your career by working in a team managing some of the worlds most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow! The JLL account team has developed a unique culture, drawing and adapting from JLL and our client s way of working and thinking. What this job involves: Providing onsite support You will be the Site leads reliable resource on whom we can bank on for all technical expertise. You ll achieve this by responsibly performing routine site checks and inspections to ensure all critical procedures and equipment management best practices are implemented and followed. Also we would look at your technical skills and suggest if any processes can be improved and implement cost saving measures. There will be questions that will arise while you are at the forefront and your contributions should be inline with team thoughts and motive. You ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You ll need to ensure we hit key performance indicators and meet our service level agreements. Key aspects Monitor day to day technical operations activity for the site. Support to ensure adequate supply of materials including Electrical, plumbing, Carpentry Coordinate with the landlord team to ensure compliance with statutory regulations on fire, health and safety standards building management Coordinate with vendor staff staff on site to ensure the smooth operation Routinely inspect the building, have regular walk arounds and raise tickets for closure of the identified snags on a daily basis Assess analysis of the readings for weekly monthly reports on M E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc Support the asst manager- technical in identifying energy management, saving opportunities, risk management. Client/Stakeholder Management Proactively engage stakeholders to ensure that on site client s expectations are met though high levels of customer service Build and develop effective client / stakeholder relationships across multiple levels of the organisation Proactively understand the customers/ employees needs and act on them before being requested Finance Management Accurate billing and invoicing Adherence to the monthly forecast Invoice management. Procurement Vendor Management Work on getting quotations as per site need Sharing indents for monthly material supply Zero stock out of situation Other Key Activities Participate in emergency evacuation procedures including crisis management and business continuity Take readings for weekly monthly reports on M E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc Energy management, saving opportunities, risk management engineering systems audits Preparing floor register for Health and Safety Issues for client 24/7 emergency call support and site attendance is require Meeting the clients facilities needs At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you ll be responsible for working closely with clients and suppliers onsite to identify the facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you ll take part in the procurement of vendors and services from time to time. You ll also lend the team a handy support including any basic duties required by the building , driving consistent improvements in implementation and service delivery. Making everyone safe and risk-free Do you value workplace safetyIf so, you ll be a perfect fit for the job. In this role, you will ensure everyone s health and safety by keeping safe workplace procedures in place and order. Attention to detail combined with high level analytical skills are vital for success in this role, you ll need to make qualitative and quantitative decisions along with expectations to carry out procedures always. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You ll also be expected to follow escalation and incident reporting procedures and comply with the firm s guidelines and strategies. Sound like youTo apply, you need to be a: Enthusiastic and Evolving Do you have prior experience in energy management, saving opportunities, risk management or other related fieldsDo you have an understanding of local occupational health and safety requirements, critical facilities and vendor managementWhat we are looking at is A degree or a professional qualification in Engineering / Technical Services and a 2-3 years relevant experience would be an advantage . If you are knowledgeable in various Technical systems then You are the one who we re looking for! Team player We at JLL have unmatched excellence that is only made possible by team work a core value we want you to possess. Likewise, you must have a proven track record of flawless Project Initiation and execution, all while following company standards and procedures. As the Technical Coordinator, we would expect you to support the team and work well with others toward achieving targets. Ensuring that the team practices our core Workplace behaviours and ethics is also under your mandate. Performance traits It is important that you possess the quality of a smooth interaction with the workplace teams and the vendors to deliver efficient services. Well count on you to address conflicts and manage priorities effectively. Likewise, you must be an excellent communicator who always faces customers with a smile , even when times get rough occasionally. You will be required to You ll take the time to listen to people in order to apply your expertise and create maximum positive impact. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. What you can expect from us At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Front Office Executive Work Dynamics What this job involves: POSITION GOALS To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. DUTIES AND RESPONSIBILITIES Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses. Ensure personal preventability and dress in the assigned uniform Receive, inform, guide visitors including co-ordination with employees Responsible for maintaining the telephone registers including call tracking Preparation of database of Client contacts and updating Responsible for maintenance and upkeep of front office Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdate magazines Responsibility for receiving Business Cards requests and ensuring the closure by maintaining the tracker. Ensure compliance of regulations / requirements of JLL management. Provide assistance in general administrative activities Provide assistance to the Service desk as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Develop the necessary policies and procedures required for all functions within the scope of Reception Responsible for ensuring availability of magazines/ brochures and (Client) directory signage Co-ordinate for flower arrangements Co-ordinate with Facility team for event management Sound like youTo apply, you need to be: EMPLOYEE SPECIFICATIONS KEY COMPETENCIES Experience in Front Desk and Back Office processes is required with strong Administration Skills. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required. KEY PERFORMANCE MEASURES See individual Performance Measurement Agreements. Compliance with the Service Level Agreement established between Jones Lang LaSalle and (Client) What you can expect from us At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Hyderabad, TS Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Were seeking a dynamic and customer-oriented Assistant Manager to lead our Facilities Helpdesk Operations. This role combines technical expertise with people management skills to ensure efficient helpdesk operations and superior customer service delivery. Key Responsibilities: Team Leadership Development Lead, train, and mentor helpdesk team members Create and implement training schedules and development programs Monitor team performance and provide regular feedback (weekly, monthly, quarterly) Maintain team morale and promote a positive work environment Oversee daily helpdesk operations and ensure smooth workflow Develop and maintain Standard Operating Procedures (SOPs) Monitor and ensure compliance with Service Level Agreements (SLAs) Track ticket aging and coordinate with site managers for timely resolution Implement process improvements and standardization initiatives Develop and track key performance indicators (KPIs) Collaborate with analysts on monthly dashboard creation Prepare comprehensive helpdesk reports and presentations Set and monitor performance benchmarks Track and improve customer satisfaction scores Handle escalated customer complaints Implement strategies to enhance customer experience Drive initiatives to increase survey response rates Maintain strong relationships with key stakeholders Required Qualifications: Bachelors degree in relevant field with at least minimum 2 years of experience in helpdesk management Strong proficiency in MS Office Suite and helpdesk management systems Excellent verbal and written communication skills Proven track record in team leadership Essential Skills: Problem-solving and analytical thinking Customer service orientation Project management Process improvement Conflict resolution Team leadership and motivation Time management and prioritization Desired Attributes: Strong interpersonal skills Results-oriented mindset Ability to work under pressure Adaptability and flexibility Proactive approach to challenges What We Offer: Competitive compensation package Professional development opportunities Collaborative work environment Career advancement potential Comprehensive benefits package Location: On-site -Hyderabad, TS Scheduled Weekly Hours: 40 Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Engineer Integrated Facilities Management What this job involves Commitment to facility operations excellence Do you have superior technical know-how when it comes to maintaining a facilityLet s talk! We always welcome people who can carry our torch for superior quality service. In this role, you ll be our go-to guy when it comes to managing our site s daily operations and technical issues, providing effective solutions whenever difficulties arise. Are you well-versed in workplace safetyAs we ll rely on you to develop and carry out an elaborate preventative program for managing sites. You ll also make sure that all essential site activities including the maintenance of electrical, mechanical, chemical, fire protection systems and equipment are performed in a safe and efficient manner; complying with policies and requirements set out by the government, our client and our own management teams. Your expertise in critical environment procedures may also help you land this job. Performance Excellence Are you driven by performance metricsWe find that the best working relationships are fostered by meeting (and exceeding) our service level agreements. This will also be part of your DNA! Working as part of a larger team, you will be involved in ensuring all key performance indicators are met, as set out in the management contract. Championing Improvement Do you get excited by improvement worksAs part of a larger team, you will be involved in launching various improvement and savings programmes that will benefit both us and our clients. For example, you will be involved in the implementation of energy management programmes to help cut utilities costs and eliminate wastages. This will involve working closely with our vendors, coordinating with them on a variety of projects from beginning to end. You ll see to it that our vendors are managed accordingly, and that technical and safety audits and repairs are in sync with the projects timeline. Putting best practices in place Do you like sharing ideas to improve the work processAs our facilities engineer, you ll contribute to the creation of engineering service delivery standards. You ll also help in the planning, implementation and review of site-specific processes and protocols. Teamwork should also be one of your strongest points, as you ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you ll develop tools that help measure the technical team s performance on a quarterly or annual basis. Sound like youTo apply, you need to be: A technical hands on expert An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years experience in facilities operation. A strong background in troubleshooting processes is a big plus. Good communicator Do you have an excellent command of spoken and written English and Chinese languageCan you communicate technical issues to less able colleagues, clients and vendorsIf you said yes to these, bring your ambition and explore our world of possibility. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Mumbai, MH Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the property s budget. As the person in charge, you ll make sure that there s enough petty cash to support operations. You ll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you ll take on difficult issues and seek out opportunities to improve operations. You ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, you ll carry out routine service audits to ensure that the team maintains its overall performance. You ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like youTo apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a teamAre you capable of effectively rolling out improvement plansDo you possess superior communications and reporting skillsIf these soft skills are your areas of expertise, then we are more than thrilled to have you aboard. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Staff Management Manage and assist with the personal development of all direct reports. Develop and manage succession plans and appraisals for all direct reports. Actively seek to train subordinates in all aspects of the non- technical services. Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required. Vendor Management Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Knows the inventory management, good keeping knowledge Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Understanding of Cafeteria operations. Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations . Actively searches out opportunities to achieve best results Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills. Flexible to work in shifts. Sound like youTo apply you need to have: Mastery in the field You should have earned an experience of more than 7 to 10 years in Facility Management - Soft Service preferably from hotel Industry specialized in Housekeeping have eye for detail . We ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you ve got deep experience in commercial real estate, skilled trades, and technology, or you re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves The Assistant Post Facilities Manager will be responsible for: People Management (including vendor management) Provide coaching and direction to team to develop and sustain a high quality, well-motivated team; provide oversight and management to the team as a backup for the Post Facilities Manager Drive staff morale, trust and work ethic amongst site team by fostering an environment that supports teamwork, cooperation, and performance excellence Assist in mentoring and enabling Training and Development of team members Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget Assist the JLL Procurement Team in the vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLL s procurement best practices Achieve Key Performance Indicators and Service Level Agreement targets Client/Stakeholder Management Deliver excellent customer service to meet client s onsite expectations Build and develop effective relationships with the Posts key stakeholders and be demonstrate comfort working across all levels Monitor procedures to ensure service delivery meets contractual obligations and standards and client expectations Finance and Commercial Management Ensure that the site s financial operations are meeting targets and control requirements Assist and monitor financial processes to ensure account payable procedures are followed at all times Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics; Monitor expiry of contracts and initiate re-procurement if needed; Continually assess contracts to ensure best value delivered to the client Health and Safety Management This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers, contractors and visitors ensuring they comply with the requirements of the health and safety guidelines, policies and rules Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site Site Operations Management Implement Industry Best Practice operations Assist and monitor to ensure all building procedures and performance measures are maintained at all times Ensure all Critical Environment (CEM) requirements are met Seek ways to reduce costs and improve operational standards. Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy. Assisting in the management of leased residential properties, and building and maintaining internal and external stakeholder relationships. Organize specialty cleaning as required. Implement and sustain good work order management resulting good KPIs. 24/7 emergency call support and site attendance as and when required. Risk Management Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained Support the implementation and monitoring of disaster recovering and business continuity plans Follow established escalation procedures and incident reporting procedures Adhere to JLL s business conduct by ensuring compliance with the firm s guidelines, procedures and strategies Location: On-site -Gurugram, HR Scheduled Weekly Hours: 48 Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelor or master level degree in accounting, finance, business, economics or other relevant professional designation (CFA, CGA, CMA, CA, CPA); Any 1-2 years experience in Financial Services with an exposure Operations processing is preferred. Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge. Comfortable with the Microsoft Office suite, specifically Excel Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Production of daily operational deliverables in line with client service level agreements. Support the conversion of any new clients and existing migrations in line with our standard operating model. Configuration and maintenance of interfaces that are used to capture transaction data. Work with internal and external clients to resolve any open trade capture issues Verifying test results for all in house system enhancements Summarize current shift challenge and handover outstanding task to next shift personnel