2167 Service Level Jobs - Page 44

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

Job Description Department Operations Support Job Title Cluster Head Reports To (Title) Zonal Head Employees reporting to this position: Functional (Solid Line) Administrative (Dotted Line) Number: 2-7 Roles: Rosterer, Collections Executive, Operations Manager Number: 3 Roles: HR, Finance, Store Job Summary To provide overall leadership for the cluster and ensure effective service delivery by managing: Profitability of cluster operations and assuming P&L responsibility Delivery of high quality service to customers and ensuring effective operations Health & safety and leadership for all branch functions Job Responsibilities and Accountabilities Area of Responsibility % time spentPerformance M...

You ll be responsible for integrating all messaging channels (chat, WhatsApp, email, phone) into Salesforce, configuring workflows, automating ticketing, and ensuring secure integrations with third-party platforms using Salesforce APIs Responsibilities: Integrate all messaging channels (chat, WhatsApp, email, phone) into Salesforce,Configure Salesforce workflows, ticketing automation, and escalation rules,Map user tiers to service-level agreement (SLA) timers and routing logic,Build real-time dashboards and schedule reports for operational performance,Ensure secure integration with third-party platforms using Salesforce APIs,Collaborate with frontend/backend teams to align data flow and busi...

To create better outcomes within a team in the provision of full lifecycle day to day Pension administration services for all clients, scheme members, and their dependents. Job title: Executive - Insurance Job Description: Work towards overall goals of the team in achieving excellent customer service in line with Procedural and Service Level requirements, processing Change of Address, Name, Nomination, Overpayment letters, providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports, Retirements, Death Notifications etc. Be available...

Education Qualification BTech in Computer Science/IT or else MBA Job Briefing EvinceDev (Evince Development) is looking for Talented candidates as per the requirements described here. Following are the Brief points of the Job requirements The candidate should specifically have experience in establishing Strategic Partnership with Digital Agencies and Independent Contractors across United States. The candidate should specifically have extensive experience in generating leads and closing projects for Custom Software & Mobile application technology such as C#, .NET, Angular, Node.js, React, Flutter, React Native, etc. The candidate should have experience handling the entire Sales cycle from Lea...

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Ach...

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazons benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience. Monitoring and Investigation of Tech Issues: Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, reports and ...

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Job Title: Customer Service Consultant Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and fla...

Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag...

Position: Senior SAP Consultant Location: Noida Do you want to help transform the global economy? Join the movement disrupting the financial world and changing how businesses gain access to the working capital they need to grow. As the largest online platform for working capital, we serve over one million businesses in 160 countries, representing more than $10.5 trillion in annual sales. Headquartered in Kansas City, C2FO has more than 500 employees worldwide, with operations throughout Europe, India, Asia Pacific, and Australia. Here at C2FO, we value the quality of our technical solutions and are passionate about building the right thing, the right way to best solve the problem at hand. Bu...

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction p...

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use case...

HR Coordinator (12-month fixed-term contract) Location: India Ref: REF2481X Job Function: Human Resources Company Description At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the worlds toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers operations, whil...

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innova...

What will you contribute? Reporting to the IT Client Delivery Manager, the IT Service Delivery Manager is the key interface between Finastra internal Business contacts on one side and the Technology organization on the other side, contributing to the overall delivery of technology and services to ensure a world class customer experience. As a member of the Service Delivery team for the respective LOBs, you will be responsible for the day-to-day service commitments, overall satisfaction of the business and its Clients, service level performance, enablement of IT business partners in line with IT policies and best practice and proactive management of IT service impacting issues impacting the r...

The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flex...

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Require...

Job Description: Minimum 7 years experience in SAP Sales & Distribution module. Experience in S4 HANA environment is preferred. Certification in SAP SD S4 HANA will be an added advantage. Client facing experience is a must. Experience in at least 1 end to end implementation projects or roll-out projects. Should have worked in production support projects. Should have good understanding about Service level agreements, KPIs, etc. followed in production support projects. Very good knowledge about end-to-end sales & distribution process is must. Knowledge / experience in EDI / Idocs and in Scheduling agreements are mandatory. Candidate should have Knowledge / experience in processes like Consignm...

POSITION SUMMARY STATEMENT: The GBS Support Center Analyst will manage a customer-focused Help Desk that offers top-quality front-line support to employees related to GBS Finance and Human Resources functions. This position will be responsible for handling phone calls as well as managing inquiries received via case management systems. POSITION RESPONSIBILITIES AND EXPECTATIONS: Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets. Resolve all day-to-day issues and inquiries raised by employees, internal and external parties. Use the ServiceNow case management system to manage and close cases accordin...

WHO WE ARE: EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU LL DO: We are looking for a Technical Program Manager to know, understand, build, and deliver a full range of Network and Audi...

This internationally acclaimed institution offers you the opportunity to utilize your unique skill set to lead the way toward the technology of the future. Join forces with some of the leading minds in the industry and pave the path toward a better tomorrow. As a Manager of Data Architecture at JPMorgan Chase within the Consumer & Community Banking, you will oversee several data architecture teams, guiding them through daily implementation tasks. Your role involves identifying and addressing issues, ensuring compliance with standards, meeting business requirements, and applying tactical best practices to your teams work. . Job responsibilities Provides guidance to immediate team of data arch...

Wintel Engineer Responsibilities To manage and support all Windows servers including the Operating System To recover Windows servers in the event of hardware failure To collate and maintain full server inventory To review and agree on BAU acceptance of change records on Server Management environments To be Technical Experts in several supported Technologies Citrix, Clustering To proactively manage all issues raised as problems and perform root cause analysis was requested Perform system health checks on both of operating system and supported technologies such as Exchange Escalate service enhancement suggestions to the Server Management Proactive Services team Provide responsive action to any...

Grow with us At Ericsson, you can be a game changer! Because working here isn t just a deal. It s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society s most complicated challenges, enabling you to be the person that did that. We ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world. Job Summary This job role is responsible for the coordination, support, management, and execution of reactive maintenance activities to ensure ...