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Microsoft
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Service Engineer

Service Engineer

Microsoft

3 years

2 - 3 Lacs

bengaluru

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

service software collaboration healthcare cutting recognition ai support resolve drive troubleshooting virtualization server network vmware citrix scripting communication ehr middleware integration deployment database sql oracle certifications chat installation escalation flexibility staffing regulations

Work Mode

On-site

Job Type

Full Time

Job Description

Service Engineer

Bangalore, Karnataka, India

Date posted

Oct 24, 2025

Job number

1898240

Work site

3 days / week in-office

Travel

None

Role type

Individual Contributor

Profession

Software Engineering

Discipline

Service Engineering

Employment type

Full-Time

Overview

Come join a team that values collaboration, innovation, and customer success. At Microsoft, we empower healthcare organizations through cutting-edge speech recognition and AI solutions. As a Support Engineer, you will play a pivotal role in delivering exceptional technical support and ensuring seamless experiences for our customers.

In this role, you will diagnose and resolve complex technical issues, guide customers through installations, and collaborate with internal teams to drive continuous improvement. This opportunity will allow you to deepen your expertise in Windows troubleshooting, virtualization, and cloud technologies while contributing to a mission that impacts healthcare professionals worldwide.

Our culture embraces a growth mindset and encourages every team member to bring their best each day. Join us and help shape the future of healthcare technology.

Qualifications

Required Qualifications

Bachelor’s degree in Computer Science, IT, or equivalent experience.
3+ years of relevant technical support experience in a healthcare or enterprise environment.
Strong proficiency in Windows desktop/server administration, Active Directory, and network troubleshooting.
Hands-on experience with virtualization technologies (VMware, Citrix) and cloud platforms (Microsoft Azure).
Familiarity with RESTful web services, scripting, and log analysis.
Excellent communication skills and ability to manage customer interactions professionally.
Strong problem-solving and critical thinking skills.

Preferred Qualifications

Experience with EHR/EMR systems, middleware integration, or healthcare workflows.
Knowledge of speech recognition technologies and software deployment tools.
Familiarity with database systems (SQL/Oracle) and iOS device support.
Certifications such as CompTIA A+ or equivalen

Responsibilities

Deliver best-in-class customer service as the first point of contact via phone, chat, email, and web cases.
Diagnose, document, and resolve technical issues related to Nuance products and supporting infrastructure.
Guide customers through application installation and configuration.
Collaborate with technical teams, field services, and customer IT staff to resolve complex issues.
Act as an escalation point for Tier-1 support and manage critical incidents effectively.
Contribute to internal knowledge base and technical documentation.
Support team queues and participate in knowledge-sharing initiatives.
Maintain flexibility for 24×7 rotational shift coverage and support, with staffing availability as required

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Industry leading healthcare

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Educational resources



Discounts on products and services

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Savings and investments



Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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Service Engineer