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Edubridge Learning
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Service Desk Trainer (IT Support & Technical Helpdesk)

Service Desk Trainer (IT Support & Technical Helpdesk)

Edubridge Learning

2 - 6 years

6 - 8 Lacs

noida chennai bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

service desk management it helpdesk help desk operations technical helpdesk incident management l1 support it support troubleshooting helpdesk management service now ticketing helpdesk desktop support it service desk ticketing tools service desk technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Desk Trainer

Role & responsibilities:

Service Desk Trainer

Service Desk Fundamentals
IT Support & Helpdesk Operations
Technical Support & Customer Handling

Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations.

Deliver high-quality, interactive training sessions (online/offline) aligned to EduBridge's curriculum.
Provide hands-on training in IT ticketing tools, troubleshooting, remote support, customer interaction, and professional communication.
Conduct mock scenarios, live ticket resolution demos, and role plays to enhance learner preparedness.
Support job readiness through resume workshops, mock interviews, and job portal guidance.
Work closely with Placement Managers to assess learner employability.
Track learner progress, counsel for improvement, and reduce dropouts.
Submit timely reports on learner performance, attendance, and session quality.

Preferred candidate profile:

Education:
Graduate in IT/Computer Science or related field. ITIL certification is a plus.
Experience:
25 years in IT Support/Service Desk roles OR training experience in similar domains.
Skills Required:
Excellent verbal and written communication Hands-on experience with ticketing tools (like ServiceNow, Zendesk, Freshdesk) Strong knowledge of troubleshooting practices and remote support Ability to engage and motivate young learners Familiarity with virtual training platforms and digital tools

Why Join EduBridge?

Be a part of India's skill revolution in the digital and IT sector.
Impact lives while growing your own career in L&D.
Explore diverse growth paths: SME, Lead Trainer, Quality Manager, and more.
Thrive in a collaborative and ethical work culture.

Apply Now

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