Service Desk Engineer

Komax is a pioneer and market leader in automated cable processing. As a globally active Swiss company, we develop and produce series of machines and customer-specific systems for various industries. In addition, there are forward-looking software solutions. Komax has more than 40 companies on five continents and a worldwide sales and service network.

At Komax, you work in an inspiring environment characterized by an appreciative working environment in an international environment. We offer you a lot of room for manoeuvre to design your tasks and the opportunity to assume responsibility. Use our drive as a market leader to move yourself and us forward. Together with you, we open up the world of tomorrow for our customers.

For our location in Pune, India we are looking for an experienced personality as a Group IT Service Desk Engineer

Your remit

• Telephone and written processing of requests in our incident management system (helpdesk and 1st level) and if required shadowing level 2 support.
• Coordination and support of cross-departmental support cases and service orders 
• Ensuring communication with customers regarding faults and operational reports 
• Close cooperation with our global IT at over 50 locations  
• Ensuring smooth software deployment and patch management. 
• Assuming responsibility within a support organization for end-user computing and specialist applications 
• Workplace management including software distribution based on Microsoft Intune.  
• Ensuring smooth software deployment and patch management. 
• Implementation of common service management practices and processes 
• Updating instructions and checklists  
• Ensuring service quality, including reporting on the services provided  

Your profile

• Bachelor’s/Master’s Degree in any field
• Years of Experience- 4 to 6 years
• Professional experience in an IT service desk or other service-oriented IT departments 
• Sound knowledge of MS Windows (including version 10 and 11) and M365  
• Independent working style as well as a structured and solution-oriented approach with a strong service orientation 
• Enjoy dealing with internal and external stakeholders 
• Willingness to take on professional responsibility 
• Quick comprehension and open-mindedness towards innovations
• High level of communication and social skills and ability to work under pressure 
• English spoken and written. Good to have- German



We offer

a dynamic, flexible person with varied activities, personal responsibility, a contemporary job, and advanced employment conditions with good social benefits in an exciting technical environment.

Do you have any questions?

We are at your disposal for further information: Shradha Gupta, HR Tel. dir. +91 9311255412

Grab this opportunity -

Send applications at careers.code@komaxgroup.com