Service Desk Engineer

Job Title: Service Desk Engineer – End User Support (L2)
Location:BangaloreEmployment Type: Full-timeExperience: 2+ YearsNumber of Openings: 2

Job Overview

We are looking for a proactive and technically strong Service Desk Engineer (L2) to support end users in a corporate IT environment. The role involves hands-on desktop support, endpoint management, Microsoft cloud services administration, and coordination with infrastructure teams. The ideal candidate should be comfortable handling user issues independently while following ITSM processes and SLAs.

Key Responsibilities

End-User & Desktop Support
Provide Level 2 support for desktops, laptops, printers, and peripheral devices.Diagnose and resolve hardware, software, OS, and connectivity issues.Handle escalated tickets from L1 support within defined SLAs.Perform system builds, re-imaging, OS installations, and user device setups.Identity & Access ManagementManage user accounts, groups, and access policies using Azure Active Directory.Handle user onboarding, offboarding, and role changes.Troubleshoot login, MFA, and access-related issues.Endpoint & Device ManagementAdminister Azure Intune for device enrollment, compliance, and policy enforcement.Deploy applications, updates, and security configurations via Intune.Monitor endpoint health and ensure compliance with security standards.Patch & Security ManagementExecute and monitor patch management for endpoints and servers.Ensure timely updates to minimize vulnerabilities and security risks.Assist in endpoint security and antivirus management.Microsoft 365 SupportProvide end-user support for Microsoft 365 / Office 365 applications including:OutlookTeamsOneDriveSharePointTroubleshoot email issues, Teams collaboration problems, and OneDrive sync errors.SharePoint SupportAssist users with SharePoint access, permissions, and basic site administration.Support document libraries, user access requests, and basic troubleshooting.Network & Infrastructure SupportTroubleshoot and configure DHCP, DNS, and SMTP services.Assist in resolving network connectivity and email relay issues.Coordinate with network and infrastructure teams for advanced issues.Conference Room & AV SupportSupport conference room setups, AV equipment, displays, and meeting room systems.Troubleshoot connectivity, audio/video, and scheduling tool issues.Ensure meeting rooms are operational and user-ready.Documentation & ProcessDocument incidents, resolutions, SOPs, and system configurations.Update knowledge base articles for common issues.Follow ITSM processes and best practices.CollaborationWork closely with infrastructure, cloud, and security teams for escalations.Participate in service improvement initiatives and audits.Provide feedback on recurring issues and preventive measures.

Required Skills & Qualifications

Technical Skills
Minimum 2 years of experience in IT Support or Service Desk roles.Strong hands-on experience with:Desktop and peripheral device supportAzure Active DirectoryAzure Intune (endpoint management)DHCP, DNS, SMTP troubleshootingPatch management tools and processesMicrosoft 365 / Office 365SharePoint (basic administration and user support)Experience working with ITSM tools such as ServiceNow or Freshservice.

Soft Skills

Strong communication and customer service skills.
Ability to explain technical issues to non-technical users.Good troubleshooting and analytical thinking.Ability to work independently and handle multiple tickets simultaneously.Willingness to learn and adapt in a fast-paced environment.

Preferred Certifications (Good to Have)

Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Azure FundamentalsITIL Foundation

Salary

As per industry standards and candidate experience.

How to Apply

Interested candidates can share their updated resume to:
info@staffrex.insupport@staffrex.in

Job Type: Full-time

Pay: ₹244,002.10 - ₹464,617.53 per year

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• DHCP: 3 years (Required)
• Microsoft Dynamics 365: 3 years (Required)
• SharePoint: 3 years (Required)
• Desktop administration: 3 years (Required)
• Azure: 3 years (Required)
• IT service management: 3 years (Required)
• DNS: 3 years (Required)

License/Certification:

• Modern Desktop Administrator Associate (Required)
• Azure Certification (Required)
• ITIL Certification (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person