Work from Office
Full Time
Handle inbound calls and manage IT service requests and incidents efficiently
. Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.. Provide support for client environments including AVDI, Citrix, and Windows-based systems. Perform basic Windows OS and network connectivity troubleshooting. Update and maintain Knowledge Base (KB) articles. Ensure shift adherence and active participation in shift handovers and team huddles. Collaborate with cross-functional teams for issue resolution. Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces. Maintain high levels of customer satisfaction through professional communication and timely resolution
CGI
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Experience: Not specified
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