Home
>
Jobs in Chennai
>
Wipro
>
Service Desk Analyst - L4

Service Desk Analyst - L4

Wipro

0 - 4 years

1 - 4 Lacs

Chennai

Posted:2 months ago| Platform:

Apply

Skills Required

customer service it service desk helpdesk service desk mis networking housekeeping customer support journalism technical helpdesk technical support incident management microsoft windows desktop support hospitality it helpdesk troubleshooting itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

More Jobs at Wipro

Angular Js Developer

Pune, Bengaluru, Hyderabad

5 - 10 yrs

INR 15 - 30 Lacs

Senior Manager

Bengaluru, Gurgaon

10 - 18 yrs

INR 30 - 40 Lacs

Walk in Drive For Medical Device complain Investigation- Kolkata

Kolkata

Experience: Not specified

INR 0 - 0 Lacs

Process Associate

Kolkata

Experience: Not specified

INR 0 - 2 Lacs

Customer Support Associate- HR Sukalpa

Kolkata

Experience: Not specified

INR 0 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now

My Connections Wipro

Download Chrome Extension (See your connection in the Wipro )

Download Now

Wipro

www.wipro.com

Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

Chief Financial Officer
Saurabh Govil

Chief Human Resources Officer
Ravi Venkatesan

Chairman

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Service Desk Analyst - L4

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Wipro

Mock Interview

Download Chrome Extension (See your connection in the Wipro )

RecommendedJobs for You

Service Desk Analyst - L4

Mega Walk -In (Sat)10th May ITechnical Support Voice

Domestic Bpo voice process - 12th Pass || Marathi & Hindi @Thane

Etraveli is hiring freshers For Backoffice| Travel Process

Bpo Voice Process || HSC Pass || icici process

Non Voice Executive (Night Shift Only)

Order Management

Technical Support @Hyderabad/Gaming Process

Ticketing Executive

Walkin| Customer Support-Inbound Process| Naukri| Noida

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Service Desk Analyst - L4

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Wipro