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Service Delivery Manager

Service Delivery Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

RapidCircle Advisory

0 years

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform:

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Skills Required

service healthcare research data manufacturing entrepreneurship development azure updating reporting governance reports security drive documentation training collaboration raid dashboard monitoring management estimation statistics finance efficiency support

Work Mode

On-site

Job Type

Full Time

Job Description

Making a difference and driving positive change is what we do every day at Rapid Circle. Our Cloud Pioneers help our clients in their digital transformation. Are you someone who goes for constant, positive change? Then this vacancy is for you!As a Cloud Pioneer at Rapid Circle, you will work with our customers on different projects. For example, making impact in the healthcare sector, by making research data safely available. But also, awesome projects in the manufacturing or energy market make this job very challenging.At Rapid Circle we are curious and are constantly improving our expertise to help customers find their way in a rapidly changing world. We share our knowledge and discover new ways to learn.Rapid Circle is growing rapidly and are therefore looking for the right person for the role. You will be given lots of freedom to develop personally. We also have a lot of in-house knowledge (MVPs) within the Netherlands, Australia, and India. By working closely with your (international) colleagues, you can continue to challenge yourself and create your own growth path. Freedom, entrepreneurship, and development are key at Rapid Circle, so also in the role of a Service Delivery Manager.

Key Responsibilities

Lead the Service delivery of Microsoft Workplace Services On-Premises, M365, Azure globally.
Maintain and updating of DAP (Operational Manual) and execution of service delivery in accordance with the ways of working noted in the DAP and ensuring monthly review of the same.
Reporting and Governance: Generate Bi-Weekly reports for Service Control Meetings, Monthly Service Governance, and monthly Security Governance meetings.
Ensure adherence to SLAs and KPIs defined in the service level description.
Continuous Service Improvement: Drive CSI activities, focusing on process improvements, documentation, training, and team collaboration. Introduce and maintain On-boarding and Off-boarding manuals, RAID logs, and information for access management.
Tool Utilization: Utilize Service Now for ticketing, reporting, and dashboard monitoring to maintain an accurate reflection of service delivery status.
Change and Problem Management: Act as Change and Problem Manager, leading pre-cab meetings, ensuring proper effort estimation, and managing change approval processes.
Communicate change lifecycle assessments, implementations, and conduct retrospections via CAPA actions for failed changes.
Problem Resolution Lead problem management calls, provide reporting on problem lifecycle, and maintain the Knowledge Base (KEDB) and produce meaningful statistics for effective problem management.
Financial Management Send monthly invoices for changes and collaborate with the finance team to ensure timely fixed[1]price invoicing.
Resource Management Ensure resource capacity, availability, and efficiency for both service delivery and projects.
Collaboration and Stakeholder Management Collaborate closely with security teams, operations teams, customer teams, and third-party vendors to ensure timely service delivery.
Support and ensure service delivery for a client in a Global setup.

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Service Delivery Manager