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Service Delivery Manager- PEX

Service Delivery Manager- PEX

Cognizant

0 years

3 - 7 Lacs

hyderābād

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

service annuities lean automation ai efficiency development strategies sigma documentation communication reports management compliance regulations analyze data metrics integration drive support training transitions leadership model certifications certification

Work Mode

On-site

Job Type

Part Time

Job Description

Designation SDM-PEX

Job Summary

The Manager-Bus.Transformation will play a pivotal role in driving business transformation initiatives within the Life and Annuities Insurance domain. With a focus on leveraging technical skills in Lean Automation and Agentic AI. The candidate will ensure efficient processes and innovative solutions. The role requires a blend of strategic thinking and hands-on execution to achieve organizational goals.

Responsibilities

Lead business transformation projects by implementing Lean, AI, GEN AI and Automation tools to enhance operational efficiency and effectiveness.
Oversee the development and execution of transformation strategies within the Life and Annuities Insurance sector to align with company objectives.
Provide expert guidance on Six Sigma methodologies to streamline processes and reduce operational costs.
Collaborate with cross-functional teams to identify opportunities for process improvements and implement innovative solutions.
Monitor and evaluate the progress of transformation initiatives to ensure alignment with business goals and timelines.
Develop and maintain comprehensive project documentation to track progress and facilitate communication among stakeholders.
Utilize MS Office tools to prepare detailed reports and presentations for senior management and stakeholders.
Ensure compliance with industry regulations and standards while implementing transformation projects.
Foster a culture of continuous improvement by encouraging team members to adopt best practices and innovative approaches.
Analyze data and metrics to assess the impact of transformation initiatives and make data-driven decisions.
Coordinate with IT ,Business units and Transition team to ensure seamless integration of new processes and technologies.
Working with Presales to partner on RFPs to drive growth
Support the development of training programs to enhance team capabilities and ensure successful project implementation.
Drive change management efforts to facilitate smooth transitions and minimize disruptions during transformation projects.

Qualifications

Possess a strong background in Lean and Automation with proven experience in implementing these technologies.
Demonstrate expertise in Six Sigma methodologies with a track record of successful process improvements.
Have extensive experience in the Life and Annuities Insurance domain understanding its unique challenges and opportunities.
Exhibit proficiency in MS Office tools for effective communication and documentation.
Show a strategic mindset with the ability to translate business goals into actionable transformation plans.
Display excellent leadership and communication skills to manage cross-functional teams effectively.
Be adaptable to a hybrid work model with a focus on achieving results in a day/night shift environment.

Certifications Required

Lean Certification Six Sigma Black Belt Certified Automation Professional

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Service Delivery Manager- PEX