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Service Delivery Manager- PEX

Service Delivery Manager- PEX

Cognizant

0 years

0 Lacs

hyderabad telangana india

Posted:1 week ago| Platform:

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Skills Required

service drive training coordination lean sigma addition mentoring analyze efficiency fmea support design measurement visual tracking controls sustainability coding marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title : SDM PEX - (Tech)

JD -

Drive continuous improvement through training, coordination and implementation of

principles of Lean/Six Sigma in day-to-day operations

Lead hands-on application of Lean tools to eliminate waste and execute high-impact

process improvement projects in addition to mentoring and facilitation of Green Belt
projects

Analyze current situation (As-is), identify improvement opportunities and recommend

& implement measures (To-be) to re-engineer processes

Act as a Change Agent and work closely with Operation, Transition, Training, and

Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client
engagements

Communicate and collaborate with internal stakeholders and customers (both at

onsite and off-shore) to understand their pain areas--working to apply their insights
to challenge and modify current approaches/ways of doing things

Work closely with Operation teams to obtain input of diverse views, facilitate

generation of ideas, analyze operational risks (FMEA), extend support in managing
client escalations (RCA/CAPA) and work across traditional functional boundaries tomitigate risks and establish common goals to deliver value to the business

Design and implement KPI measures, measurement systems and visual tracking

controls/dashboards to manage process performance for sustainability and
continuous improvement

Identify Automations opportunities and lead the end to end process transformation

Must Have

Candidate should be BB Certified and currently handle Process Excellence or similar

Role for any domain.

Preferred

He/ She should have done BB Role for IT Sector
Technical/Coding knowledge is an added advantage
Understanding of Digital Marketing and Cloud is a plus

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Service Delivery Manager- PEX