Service Delivery Engineer

About The Role

• The role will involve deploying Quvia proprietary software for new deployments across Maritime BU, support vendor integrations, drydocks, support PoCs, and troubleshooting various issues faced during these activities by engaging with internal Quvia teams, 3rd party vendors, and customers ensuring projects are delivered on time and in accordance with defined technical standards.
• The role will require global travel to perform installations and system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational.
• Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware.
• Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services in line with applicable SLAs.
• Writing and maintaining detailed documentation.
• Responsible for accurately documenting and tracking hardware throughout the logistics management process, ensuring seamless inventory control and operational efficiency.
• Work with 3rd party vendors
• Receive hardware at staging
• Writing and maintaining detailed documentation
  

• Ability and willingness to travel internationally on short notice to perform on-board system installations and maintenance, often in maritime environments.
• Bachelor's degree in engineering or a related discipline with extensive experience
• Strong experience in either implementation, configuration or troubleshooting in service provider or enterprise network
• Efficient network understanding (LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing)
• Knowledge on SDN-NFV and SD-WAN
• Working knowledge of hypervisors like VMware ESXi, VSphere, KVM etc.
• Working experience of Cloud Computing Platforms like AWS, Azure, GCP
• Working Knowledge of Routing & Switching and NexGen Firewall
• Hands on experience on x86 Servers, Blade Servers
• Strong analytical, problem-solving, and conceptual skills
• Strong troubleshooting skills and documentation capabilities
• Ability to resolve technical issues by making decisions using sound business judgement
• Solid understanding of the functional and operational practices necessary to operate in a highly available, highly secure, and highly regulated environment to meet business and compliance requirements
• Foster and maintain working relationships with customers to ensure processes are optimised to support expected customer service levels.
• Familiarity with Google Suite, Service-Now, and Jira would be of benefit.
  

• Competitive Salary
• Generous paid time off policy
• Performance-based bonus
• Competitive health benefits that start on day one
• Aviation, Maritime domain exposure, and business knowledge
• Connectivity and content engineering and business knowledge
• Opportunity to work in cross-functional teams.