Job
Description
As a Service Delivery Engineer at our company, you will play a crucial role in deploying our proprietary software for new deployments across Maritime BU. Your responsibilities will include supporting vendor integrations, drydocks, PoCs, and troubleshooting various issues by collaborating with internal teams, 3rd party vendors, and customers to ensure projects are delivered on time and as per technical standards. Additionally, you will be required to travel globally to perform installations and system deployments on board ships, ensuring seamless integration and operation of all equipment and software. Key Responsibilities: - Deploy Quvia proprietary software for new deployments across Maritime BU - Support vendor integrations, drydocks, PoCs, and troubleshoot various issues - Engage with internal Quvia teams, 3rd party vendors, and customers - Perform installations and system deployments on board ships globally - Pre-configure hardware and work on deployments, service POC, and change activities - Provide on-call support for customer escalations and major operational events - Write and maintain detailed documentation for hardware tracking and logistics management Qualifications Required: - Ability and willingness to travel internationally for on-board system installations and maintenance - Bachelor's degree in engineering or a related discipline with extensive experience - Strong experience in implementation, configuration, or troubleshooting in service provider or enterprise network - Proficiency in LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing - Knowledge of SDN-NFV, SD-WAN, hypervisors (e.g., VMware ESXi, VSphere, KVM), and Cloud Computing Platforms (e.g., AWS, Azure, GCP) - Working knowledge of Routing & Switching, NexGen Firewall, x86 Servers, Blade Servers - Strong analytical, problem-solving, and troubleshooting skills - Ability to make sound business decisions to resolve technical issues - Understanding of operational practices in a highly available, secure, and regulated environment - Experience with Google Suite, Service-Now, and Jira would be beneficial In addition to competitive salary and generous paid time off, we offer a performance-based bonus, competitive health benefits, exposure to the Aviation and Maritime domains, connectivity and content engineering knowledge, and the opportunity to collaborate in cross-functional teams. As a Service Delivery Engineer at our company, you will play a crucial role in deploying our proprietary software for new deployments across Maritime BU. Your responsibilities will include supporting vendor integrations, drydocks, PoCs, and troubleshooting various issues by collaborating with internal teams, 3rd party vendors, and customers to ensure projects are delivered on time and as per technical standards. Additionally, you will be required to travel globally to perform installations and system deployments on board ships, ensuring seamless integration and operation of all equipment and software. Key Responsibilities: - Deploy Quvia proprietary software for new deployments across Maritime BU - Support vendor integrations, drydocks, PoCs, and troubleshoot various issues - Engage with internal Quvia teams, 3rd party vendors, and customers - Perform installations and system deployments on board ships globally - Pre-configure hardware and work on deployments, service POC, and change activities - Provide on-call support for customer escalations and major operational events - Write and maintain detailed documentation for hardware tracking and logistics management Qualifications Required: - Ability and willingness to travel internationally for on-board system installations and maintenance - Bachelor's degree in engineering or a related discipline with extensive experience - Strong experience in implementation, configuration, or troubleshooting in service provider or enterprise network - Proficiency in LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing - Knowledge of SDN-NFV, SD-WAN, hypervisors (e.g., VMware ESXi, VSphere, KVM), and Cloud Computing Platforms (e.g., AWS, Azure, GCP) - Working knowledge of Routing & Switching, NexGen Firewall, x86 Servers, Blade Servers - Strong analytical, problem-solving, and troubleshooting skills - Ability to make sound business decisions to resolve technical issues - Understanding of operational practices in a highly available, secure, and regulated environment - Experience with Google Suite, Service-Now, and Jira would be beneficial In addition to competitive salary and generous paid time off, we offer a performance-based bonus, competitive health benefits, exposure to the Aviation and Maritime domains, connectivity and content engineering knowledge, and the opportunity to collaborate in cross-functional teams.
