Regional Service Delivery Manager Lenovo India

15.0 - 17.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Role Overview: We are seeking an experienced Service Delivery Manager to act as the Single Point of Contact for customer concerns, critical events, and major incidents across the region. You will drive customer satisfaction, manage service delivery teams, and ensure services are delivered efficiently and according to contractual requirements. Key Responsibilities: Serve as the Customer Experience (CX) focal point and maintain strong customer relationships. Own critical incidents, coordinate resolution, and ensure effective post-incident reviews. Develop and maintain Account Support Plans, including IT environment, service objectives, and processes. Monitor and manage SLA performance and serv...

Posted 6 days ago

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Regional Service Delivery Manager Lenovo India Private Limited

15.0 - 17.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Description and Requirements Single Point of Contact for customer's concerns and issues, business critical events and major incidents for the region till problem resolution. Be the Customer Experience (CX) focal to influence and lean good customer service practices sharing across different service touch points. Build and maintain customer relationship and coordinate with Lenovo support teams and delivery partners in other geographies to support customer. Own and drive teams to ensure services are delivered according to the contractual requirement in the most cost-effective manner. Early identification of customer satisfaction issue and develop Service Improvement Plan to address the issue. T...

Posted 1 month ago

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Presales Technical Consultant Lenovo

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

You should have at least 5+ years of work experience in building infrastructure solutions based on customer requirements. The location for this position is in Chennai/Hyderabad. It is essential to have good working experience with Data Center products like X86 Servers, Storage, HCI AI Solutions. Your responsibilities will include building x86 based solutions using 3-Tier or HCI based architecture, as well as building Storage solutions such as SAN, NAS, SDS. A good understanding of server and storage virtualization options is necessary, along with knowledge of different types of workloads like Database, SAP HANA, and Big Data. You should also have a fair understanding of Cloud technology, inc...

Posted 3 months ago

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