Service Delivery Coordinator

Company Mission

Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better future.

Company Objectives

Keep up every promise. Do more with less. Create an extraordinary customer experience.

Service Delivery Manager Expectations

Project Management

• Planning tasks proactively
• Tracking planned tasks
• Status updates
• Client facing as a Overall PMO
• Tracking Contract signoffs, invoices and receivables
• Process compliance

Skillsets/behavioural:

• Work with honesty, integrity and with the company’s best interest in mind.
• Take ownership of all your tasks.
• Continuous growth and development - ask questions.
• Possess excellent communication and interpersonal skills.
• Good at multi-tasking.
• Organised.
• Detail oriented.
• Punctual.
• Open minded.

Team /Collaboration

• Build positive and professional working relationships.
• Take ownership of the success of the team.
• Help one another.
• Hold each other accountable.
• Work with multiple stakeholders both Internal and External

The daily tasks for a service delivery coordinator typically involve overseeing the delivery of services to clients, ensuring smooth operations, and maintaining client satisfaction.

Daily Tasks

Team Coordination

Monitor Service Performance and Operations

Incident and Problem Management

Customer and Stakeholder Communication

Performance

Continuous Improvement Activities

Manage Scheduled Activities

Additional Tasks as Required

Closure and Follow-up

Take Ownership:

Weekly Tasks

Team Meetings

Progress Tracking

Client Communication

Escalation Management

Resource Coordination

Quality Assurance

Documentation and Reporting

Performance Review Meetings:

SLA Compliance

Client Feedback Collection

Preparation for Next Week

Monthly Tasks

Performance Review and Analysis

Client Satisfaction Surveys

Service Level Agreement (SLA) Review

Resource Allocation Review

Process Improvement Initiatives

Training and Development Planning

Client Meetings

Documentation Review

Risk Assessment

Continuous Improvement Projects

Long-term Planning