• Create and validate Bill of Ladings, Arrival Notices, and Invoices on time and with high accuracy and validating the disputes. • Ensure error-free documentation across Booking, Export, and Import processes in line with SOP and process guidelines.
Reporting to : - Manager - Automation Main Objectives of this position : - To design, develop, and implement intelligent automation solutions using VBA and Blue Prism, enhancing operational efficiency and accuracy across business processes. This role aims to leverage strong programming skills to deliver scalable, maintainable, and high-quality automation systems that support continuous improvement within the organization. Function and duties : - Main Tasks : - Analyze business processes to identify automation opportunities. Design and develop Automation solutions using Blue Prism and VBA Participate in the full software development life cycle, including requirements gathering, design, development, testing, and implementationReview artifacts that are subject to quality checks e.g.PDDs, SDDs, Robot code etc. Advise on and, if needed, review other documentation: complexity scoring and value assessment, UAT test strategy, Go-Live Document, Operations Handbook, Process Handover Document Advise internal team on the overall Macro / RPA best practices, Participating in solution design against business requirements. Analyse business requirements for developing functional and non-functional system requirements. Performing Proof of Concepts for feasibility analysis for the proposed automated solution. Working with the Business Process Teams during the UAT and roll-out Ability to provide quick resolution for issues after go-live Develop upgrades for existing applications Taking accountability of automation projects Drive efficiencies through completed projects Qualification and technical job requirements : - BE/B-tech, Bachelor's degree in CS, IT etc. Knowledge of Software Development Life Cycle (SDLC) Excellent working knowledge in Microsoft office tools specifically Outlook, Excel Macro, MS Access, and other general office applications. Excellent communication skills. Stakeholder Management skills. Create reports and dashboards for analysis. Technical Skills : - VBA Development: Proficiency in Visual Basic for Applications (VBA) programming language to create macros, automate tasks, and develop custom solutions within Microsoft Office applications (Excel, Word, Access, etc.). Blue Prism Automation: In-depth knowledge of the Blue Prism platform, its components, and methodologies to design, develop, and deploy robotic process automation (RPA) solutions. Process Automation: Strong understanding of business processes and the ability to analyze, optimize, and automate them using VBA and Blue Prism, identifying areas for improvement and efficiency gains. Programming Languages: good to have programming skills, not limited to VBA, but also including knowledge of other languages like C#, Python, or Java, depending on the requirements of the automation projects. Testing and Debugging: Proficiency in testing and debugging VBA macros and Blue Prism processes to ensure quality and reliability of the automation solutions. Process Documentation: Skill in documenting VBA scripts and Blue Prism processes comprehensively, including process flowcharts, logic, and configurations. Behavioral Skills : - Problem-Solving: Excellent problem-solving skills to identify automation opportunities, troubleshoot issues, and implement effective solutions in both VBA and Blue Prism environments. Communication: Strong communication skills to collaborate with business stakeholders, gather requirements, and effectively convey technical concepts to non-technical team members. Continuous Learning: Being proactive in keeping up-to-date with the latest developments in VBA, Blue Prism, and the broader RPA industry to incorporate best practices and emerging technologies into automation projects. Job Requirements: Strong technical skills in VBA with the ability to understand business requirements and automate processes effectively Excellent communication skills for stakeholder management Proven stability and consistency in past work experience
• Record and maintain all the productivity data in the respective DB/Excel sheets • Identify issues/patterns in the process and advise solutions • Follow the Standard Operating Procedure and ensure no deviations
A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers Hapag-Lloyds strategy depends on a successful digital transformation, As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd, This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub The GPL is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible, Our international team takes care of the architecture, design and implementation of central and business critical platforms for API handling, system integration and automation of rule-based business decisions Advising our specialist departments and IT product teams is an essential part in that context We advise and support the implementation of new use cases and the optimization of existing solutions In addition, we work together with service providers for operation and support to guarantee the highest grade of reliability We see your role as IT operations engineer as a flexible all-rounder and dynamic team player who enjoys and is keen in operate and optimization of our cloud-based platforms We offer a variety of tasks in expanding and improving our solution, from design to implementation and management of operations related challenges As part of a powerful team, you can contribute to parts of Hapag-Lloyd's critical core systems to make a difference, Monitoring & Observability: Continuous observation of our systems regarding availability, performance, system usage and costs Definition, design and implementation of observability / monitoring regarding Service Levels (SLIs / SLOs / SLAs) Integration in central observability solutions e-g : Datadog, Elastic, ? Reporting of availability, performance, system usage and costs on a regular basis Maintenance: Planning, coordination and implementation of system updates in collaboration with our vendors and suppliers, Take care of keeping our system secure by fixing vulnerabilities in collaboration with our CISO department Take care of housekeeping tasks Automation: Drive automation regarding paradigms like CaC/IaC (Configuration as Code / Infrastructure as Code) to ensure the lowest possible degree of error prone manual work, Optimize our CI/CD pipeline Incident & Problem Management: Take over responsibility of coordination & solving incidents to keep ?Mean-Time-To-Repair? and user impact as low as possible Drive and support problem management to ensure system reliability and prevent reoccurring incidents Service Management: Take over responsibility of service request handling Continuous Improvement: Driving continuous improvement of our platform regarding to scalability, reliability & cost-efficiency BEHAVIOURS & APPROACH Strong analytical and problem-solving skills Team-oriented with excellent communication and collaboration skills Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Ability to act under pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Work Experience Extensive experience in operations of business critical and cloud-based platforms (monitoring, maintenance, improvement, troubleshooting, ?) on an enterprise scale Extensive experience with AWS cloud and container runtimes like ROSA (Red Hat Open Shift on AWS) Good Knowledge in end-to-end monitoring of applications and systems with enterprise observability tools ( e-g Datadog, Elastic, Prometheus, Grafana) Experience with automation tools such as Terraform or Ansible is an advantage Experience in software development and the tools used, such as version management, CI/CD, planning and collaboration tools ( e-g Git, Jenkins, Jira, Confluence, , ) Excellent communication, problem-solving, and stakeholder management skills, Educations & Qualifications Bachelors or Masters degree in computer science, Engineering, or related discipline English language expert proficiency (additional languages are beneficial) What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits EmployeesDeposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves Show
Should have basic knowledge about the shipping & logistics domain. Able to achieve the targets and exceed them consistently. Identify issues/patterns in the process and advise solutions. Maintain productivity as assigned. Required Candidate profile Able to achieve the targets and exceed them consistently. Must be willing to work in Shifts (including Night Shifts). Open to work from Office ( Monday to Friday) Immediate Joiner preferred
Overall Job Purpose Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd, Job Specification Key Accountabilities Participate in Customer Facing (F2F) meetings, joint visit with sales Proactively analyze case and phone statistics to identify opportunities of improvement, both from customer / HL side Handle escalations for all tasks related to Customer Service Support customers for inquiries in local language Handles customs activities requiring local language and/or visits Internal and external point of entry for customs matters, across all area departments Duly communicates local customs developments to responsible parties Evaluates impact of local customs requirements to ensure compliance Participate in cross-functional Area meetings, discussing solutions for daily problems involving other teams Identify new customer requirements and present to management for acceptance Act in the on boarding process for new customers, explaining Sales and Customer Service setup, Quality Promises, e-business tools/OBL printing (together with Digital Manager) Support Sales teams on Quality Promises and customer commitments Performs root-cause analysis of repetitive problems / deviations Qualifications And Technical Job Requirements University degree or equivalent Very good command of written and spoken English Working knowledge of MS Office Able to work well with others and follow guidelines Positive attitude Receptive and be able to grasp new ideas and motivate ones self for personal development Competencies and Values Hapag-Lloyd Values / Behaviors Care, Move, Deliver Positive attitude, can do attitude Proactive Energetic and good team spirit Enthusiastic Commitment to task High Integrity
Good knowledge about the shipping and logistics domain. Ability to achieve the targets and exceed them consistently. Identify issues/patterns in the process and advice solutions. Record and maintain all the productivity data. Required Candidate profile Process orientation & diagnostic Skills Quality Awareness Analytical Thinking & technology orientation Financial orientation Project Management Training skills Report preparation/generation
About The Role A System Administrator/Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure, We offer a variety of tasks in expanding and improving our solution, from deployment to end-user support and management of operational challenges, As part of a strong team, you will contribute to Hapag-Lloyd's critical core systems and make a real difference, Key Responsibilities & Tasks Windows & System Administration Manage, maintain, and optimize Windows client environments (10 & 11), Perform patch management, configuration, and security hardening of systems, Troubleshoot complex OS-level issues, performance bottlenecks, and service failures, Asset & Inventory Management Maintain accurate and up-to-date IT asset inventory records (procurement, assignment, movement, retirement), Utilize Excel-based tools and macros for tracking and reporting asset movement, Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software, Technical Support & Issue Resolution Provide first and second-level support for hardware, software, network, and system-related issues, Diagnose and resolve desktop, laptop, printer, and mobile device problems, Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring SLA compliance, Deliver both remote and on-site support depending on issue criticality, Reporting & Documentation Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools, Create and maintain SOPs, system diagrams, and asset logs, Track SLA metrics and follow ITIL processes for IT service delivery, User Onboarding & Offboarding Coordinate with HR and teams to deliver smooth IT onboarding, Conduct IT induction/training for new users on systems and IT policies, Collect and deprovision IT assets, disable accounts, and revoke access during offboarding, Preventive Maintenance & Monitoring Perform regular system health checks (AV, conferencing devices, server room), Identify recurring issues and recommend proactive improvements, Monitor user hardware/software lifecycle and suggest upgrades/replacements, Compliance & Policy Enforcement Educate users on IT policies, security practices, and data handling, Support audits with logs and configuration details, Ensure endpoint security compliance and report deviations, Behaviours & Approach Empathetic and patient when assisting users with technical issues, Communicates solutions in clear, simple terms, Prioritizes user satisfaction with quick and effective resolutions, Keeps users informed on ticket progress and follows up until closure, Documents all interactions in ticketing systems for transparency, Educates users on best practices and shares FAQs/self-help guides, Takes ownership of tickets from initiation to closure, Investigates root causes and recommends preventive measures, Learns from recurring issues to improve service delivery, Work Experience Hands-on experience in Windows system administration and IT operations for endpoint computing, Strong knowledge of PowerShell scripting, batch files, and Excel macros, Proven expertise with Azure Active Directory, Intune, and MDM/Compliance management, Experience with Windows automation and scheduled tasks, Hands-on with RFID devices and management consoles (Zebra, Impinj, ), Proficiency in IT asset lifecycle management and inventory systems, Solid understanding of AD, Group Policies, DNS, DHCP, and user access controls, Education & Qualifications Bachelors or Masters in Computer Science, Engineering, or related field, Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator certification, ITIL Foundation (Preferred), Knowledge of RFID inventory platforms or custom integrations, Basic knowledge of SQL / Power BI (desirable), English language expert proficiency (additional languages beneficial), What We Offer Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits EmployeesDeposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual, and Sick leaves
Overall Job Purpose Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd and also responsible for delivering overall individual and branch target, Responsible for general administration of the office Deliver JMB Synergy Job Specification Key Accountabilities Evaluate customer potential and conduct MR Sales Planning, Continuously improving the customer portfolio by securing new accounts and removing underperforming accounts, Ensure regular updates of all activities in Salesforce, Review customer performance with Sales Manager and define appropriate actions, Where appropriate for their market, they serve as specialists for a segmented vertical Prepare and conduct visits, report and follow-up on visits, Conclude contracts for MR customers (proposal, negotiation, closing) Record commitments (tender tracking/commercial) Drive CU business for foreign MRs and adhere to Push-Pull process, Selectively engage in TM discussions where relevant (, tender guidance and negotiations, special commodity market rates, ) Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders, Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM, Provide clear info to Sales Coordination regarding handover to Customer Service Qualifications And Technical Job Requirements Apprenticeship in Shipping or bachelors degree 5 years of experience in the maritime industry or equivalent combination of education and experience Experience in Sales and/or Customer Service functions, Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others, Demonstrated strong listening, verbal and written communication skills, Self-starter, self-motivated, resourceful, and responsive Demonstrated ability to multi-task, set priorities, organize work and implement action items, Analytical skills Ability to work effectively in a team environment and good interpersonal skills, Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office) Fluent in English Office Manager tasks Ensure adherence to local legal requirements Contact local authorities where required Responsible for well-being and needs of staff in the office, including health and safety Ultimately responsible for facility management tasks, also if a third-party company is appointed Shared responsibility of holiday planning of local staff (alongside SV leads) ensuring no loss of productivity Participation in joint GSD (when required) alongside SV (sub) Lead (addressing staff behavior and professionalism) Being available and assisting in local audits Involvement in BA /HR budget preparations Responsible for communicating local incidents across the Area Back up escalation point for local accounts; in the event SV Lead is unable / unavailable to attend Competencies and Values Hapag-Lloyd Values / Behaviors Care, Move, Deliver Positive attitude can do attitude, Proactive Energetic and good team spirit Enthusiastic Commitment to task High Integrity
Serve as the 1st Level of Escalation for Queries for Staff across the floor. Maintain communication with counterparts in the Area and seek regular feedback on team’s performance. Able to achieve the targets and exceed them consistently