Service Coordinator

Roles and Responsibilities:

• Provide support for our service & sales team.
• Coordinating for service quotes and order processing in coordination with the internal Business Team as per the SLA defined for the department.
• Validate and execute purchase requests as per the defined SOP and coordinate with customers and the internal team to get necessary documents/ approvals, if required.
• Maintain documentation as per SOP and ensure updating it on a daily basis.
• Updating CRM system with all relevant customer information and orders.
• Respond to incoming requests as per the defined TAT.
• Close coordination with the Service Team to ensure a timely service schedule and provide logistical support for any service goods.
• Delivery of weekly & monthly reports.
• Demonstrate positive “Customer First” behaviors to ensure a high level of customer service is always provided

Competencies Required:

• Positive attitude, adaptability, Strong time management skills, Ability to adapt to changing circumstances, Ethical and trustworthy, Self-motivated with the capacity to plan time effectively, Empathy, patience, and Sympathy.

Skills Required:

• Must have a good command of Microsoft Excel and some experience working on CRMs - Zoho, Jira, etc.
• Customer orientation - able to build relationships and gain trust. Communication: communicating clearly and accurately by adopting various styles at all levels of the organization.
• Builds and maintains collaborative relationships with cross-functional teams. Good public relations, negotiation, and customer orientation skills

Education Requirement:

Diploma in BM, or a degree in Business Administration

Year of Experience Required:

Industry:

Healthtech/ medical equipment Healthcare or devices or start-up background is an added edge.