Service Coordinator

You will be joining Esco Lifesciences Group, a leading provider of technologies, products, and services to the life sciences and healthcare industries globally. With headquarters in Singapore and a presence in over 100 countries, Esco supports academic research, healthcare practices, and biopharmaceutical R&D. As part of the team of over 1300 employees spread across the US, Europe, the UK, China, Singapore, and Indonesia, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with clients. Your primary responsibilities will include ensuring that customer expectations are met, overseeing repair and maintenance activities to ensure efficiency, and maintaining accurate records of all service activities. You will be required to keep up-to-date files on equipment procedures and solutions, gather information from customers to assist Service Engineers, and coordinate service arrangements and schedules with the team. Additionally, you will be responsible for ensuring correct and timely information for invoicing. To excel in this role, you should hold a Diploma or Degree in Engineering or a related field. Previous experience in customer service, resource planning, or operations would be advantageous. Proficiency in MS Office applications such as Word, Excel, and PowerPoint is essential, along with a good command of spoken and written English. The ideal candidate will be meticulous, independent, and capable of multitasking in a fast-paced environment. You should be able to handle stress, meet deadlines, and possess strong customer service, interpersonal, and communication skills. Diplomacy, professionalism, and responsiveness to client needs are key attributes that will contribute to your success in this role.,