Service Coordinator

Service Coordinator

Location: Calicut, Kerala
Experience: Minimum 5 years
Company: MSI Communications

Job Summary:
We are seeking an experienced and proactive Service Coordinator to manage customer service operations, handle follow-up calls, and ensure smooth coordination between customers and the service team. The ideal candidate should have hands-on experience in CRM systems and strong communication skills.

Key Responsibilities:

• Handle customer follow-up calls and maintain strong client relationships.
• Coordinate with internal teams to ensure timely service delivery.
• Update and manage CRM systems with accurate service and customer data.
• Monitor and track service requests, ensuring prompt resolutions.
• Handle customer queries and complaints with professionalism.
• Prepare regular reports on service performance and customer feedback.
• Support the service team with scheduling, documentation, and communication.

Requirements:

• Minimum 5 years of experience in a service coordination or customer service role.
• Proficiency in CRM software and MS Office tools.
• Excellent communication and follow-up skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.

Job Type: Full-time

Job Type: Full-time

Experience:

• service coordination: 5 years (Required)

Work Location: In person