Service Coordinator

As a Service Scheduling And Coordination Specialist, your role involves planning and scheduling service activities for control panel installation, maintenance, and repairs. You will be responsible for assigning tasks to service technicians based on their expertise and availability, as well as monitoring service requests to ensure timely resolution. Key Responsibilities: - Act as the primary point of contact for customers regarding service inquiries and complaints. - Provide updates on service progress to customers and ensure their satisfaction. - Gather feedback from customers to continuously improve service quality. Technical Support: - Assist in troubleshooting and resolving control panel-related issues both remotely and on-site. - Collaborate with engineers and technicians to address complex problems effectively. Documentation And Reporting: - Maintain detailed records of service activities, including job orders, maintenance schedules, and spare parts inventory. - Prepare reports on service performance and metrics for management review. Coordination With Internal Teams: - Liaise with production, engineering, and sales teams to align service activities with organizational goals. - Ensure the availability of spare parts and tools required for service tasks by coordinating effectively with internal teams. Qualifications Required: - Strong documentation skills - Excellent customer interaction and communication abilities - Proficiency in service scheduling and coordination - Knowledge of spare parts management - Ability to prioritize customer satisfaction - Technical support experience with control panels This position will offer you the opportunity to work collaboratively with different teams within the organization to ensure seamless service delivery and customer satisfaction.,