5 Service Scheduling Jobs

As a Service Coordinator at Apple Energy Private Ltd., located in Balapur, Navi Mumbai, you will play a crucial role in coordinating service operations, ensuring efficient customer support, and managing service schedules. Your primary responsibilities will include interacting with technical teams to facilitate smooth integration and installation processes. It is essential that you have a minimum of 6 months of work experience in a similar role. Your qualifications should include proven experience in service scheduling to guarantee timely and efficient service delivery while maintaining customer commitments. Strong customer support skills are necessary, with a focus on clear communication and effective problem resolution to uphold high client satisfaction levels. Proficiency in CRM software is required for managing customer interactions, data tracking, and service documentation. Additionally, you should possess the ability to coordinate logistics, including scheduling technicians and managing workflow to enhance operational efficiency. Experience in creating and maintaining technical documentation to support accurate and consistent service operations and communication is also highly valued. In this role, you will be responsible for managing and responding to incoming customer service requests via calls and emails, updating them in the company's CRM system. You will schedule and coordinate service technicians" visits, handle customer queries and complaints, and generate tickets in CRM for further investigation. Coordination between customers, field technicians, and internal departments like logistics, accounts, and sales will be crucial to ensure prompt resolution. Tracking spare parts availability, raising requisitions, and expediting deliveries when necessary are also part of your responsibilities. Providing regular updates to customers on service status and expected timelines will be essential to maintain transparency and customer satisfaction. Please note that female candidates are preferred for this position at Apple Energy Private Ltd.,

You are a highly skilled and experienced Service Engineer with specialization in Extra Low Voltage (ELV) and fire systems. With a minimum of 5 to 7 years of hands-on experience, you excel in the programming, installation, maintenance, and troubleshooting of various ELV systems, such as CCTV, Fire Alarm Systems (FAS), Public Address (PA) systems, Access Control, WLD, and fire alarm/suppression systems. Your primary responsibility as a Service Engineer will be to oversee and execute service and maintenance tasks on ELV and fire systems, ensuring strict compliance with industry standards and regulations. This involves conducting routine inspections, preventive maintenance, and emergency repairs. You will also play a key role in providing technical support and guidance to junior engineers and technicians, fostering a collaborative environment that encourages knowledge sharing and continuous improvement. Exceptional customer service skills are essential in this role as you will directly interact with clients to address their technical concerns and ensure their satisfaction with the services provided. Apart from technical expertise, you should have strong skills in managing service schedules, maintaining accurate records of all maintenance activities, and preparing detailed reports for both internal and client review. This is a full-time position with benefits such as health insurance and Provident Fund. The work schedule is during the day shift, and the work location is in person. For further inquiries or to apply for this position, please contact: Ms. Anisha Shah - HR Dept. Mobile: 9920775114 Email: careers@sainisystem.com Website: www.sainisystem.com Join our team as a Service Engineer and contribute your expertise in ELV and fire systems to ensure operational efficiency and client satisfaction.,

Need to have strong communication skill to handle Hindi and English language Need to have strong dealer and customer management Need to handle service engineers for day to day operations Service Scheduling dealer / distributor management Customer Communication : Serve as the main point of contact for customers regarding service inquiries, updates, and scheduling. Collaborate with the sales team to provide technical support, product information, and service recommendations to customers during the sales process. Coordinate with the parts department to ensure availability of required parts and materials for service jobs. Assign service requests to technicians based on skill level, availability, and workload. Address any issues or concerns raised by customers and implement corrective actions as needed. Maintain accurate records of service activities, including service orders, work performed, parts used, and customer communications. Qualifications: Bachelors degree in in any field Fresher / experienced Experience in Tally software Proficiency in Hindi is an added advantage Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal teams. Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively. Proficiency in Microsoft Office Suite Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Yearly bonus Work Location: In person,

The floor supervisor role involves managing the technical team on the workshop floor, overseeing workshop floor maintenance, and providing training and guidance to the technical team. The primary responsibilities of this role include: - Allocating job cards to different bays and supervising the work progress on bikes. - Communicating the time required for task completion to the service advisor. - Ensuring availability of all necessary parts, spares, and consumables for the work. - Providing technical guidance to technicians as needed. - Monitoring and ensuring adherence to schedules, taking corrective actions for any delays. - Maintaining quality standards across multiple bays simultaneously. - Interacting with customers observing their bikes being serviced, addressing their queries. - Ensuring technicians can work without interruptions during service. - Demonstrating strong technical knowledge of bikes to customers. - Conducting checks on vehicles in the PDI area with the service advisor to ensure completion of all tasks as per quality standards. - Conducting bike trials to better understand customer concerns or diagnose issues. - Facilitating ceremonial car deliveries with the service advisor at the RE Caf. Job Types: Full-time, Permanent Benefits: - Leave encashment - Provident Fund Schedule: - Day shift - Morning shift Bonuses: - Performance bonus - Yearly bonus Education: - Diploma (Preferred) Experience: - Automotive service: 2 years (Preferred) - Total work: 2 years (Preferred) Language: - Telugu (Required) - Hindi (Required) Work Location: In person,

Assist service engineers in the preparation, scheduling, and execution of maintenance and repair work. Coordinate with customers to arrange service visits and follow up on service-related requests. Maintain accurate records of service reports, warranty claims, and spare parts inventory. Support the documentation process for installations, maintenance, and troubleshooting activities. Help with internal logistics related to tools, parts, and equipment dispatch. Update and manage service CRM/database for tracking service history and client interactions. Communicate with internal departments (sales, production, logistics) to ensure customer requirements are met. Prepare service quotations and follow up for approvals or clarifications as needed. Ensure compliance with safety and quality standards during service activities.