Service Coordinator

Company Description

Electrolab, established in 1984, manufactures pharmaceutical testing equipment and peristaltic pumps used across several industries. Based in India, the company boasts a well-trained production team supported by in-house software, hardware, CAD design engineers, and established vendors to meet production targets. Electrolab places a strong emphasis on quality and timely delivery, offering validation and prompt after-sales services. The company also relies on a network of distributors and representatives equipped with technical capabilities to support customer needs.

Role Description

This is a full-time on-site role for a Service Coordinator, located in Mahape, Navi Mumbai.

Qualifications

1. Coordinate and schedule Preventive Maintenance visit, Installation visit and Breakdown visit as per customer's schedule to the Service Engineers

2. Serve as the primary point of contact for customer inquiries related to service.

3. Create, assign, and manage work orders in the system.

4. Monitor job progress and ensure service delivery meets company standards and deadlines.

5. Communicate with Field service Engineers to track job status and provide necessary support.

6. Warehouse management to ensure availability of required materials.

7. Handle customer feedback and escalate issues when necessary.

8. Field Team Expense claim & attendance verification