Service Coordinator

Job Description

ABOUT FIVE FINGERS EXPORT INDIA PVT LTD Established in 2011, Five Fingers Exports is a leading manufacturer and exporter of packaging and printing machines. Over the years, we have emerged as a distinguished market leader, with over 4500+ installations worldwide. Our expertise lies in the production of machines for the non-woven medical disposable, bag making, offset printing, and allied sectors. At Five Fingers Exports, we take pride in our state-of-the-art manufacturing facilities located in Coimbatore, Tamil Nadu, India. With more than 12000 different spares portfolios and cutting-edge infrastructure for about 35,000 Sq ft, we develop a wide range of machinery and ensure their quality through rigorous testing. Our team of highly educated professionals stays up to date with the latest advancements in mechanization to deliver optimal efficiency, robustness, and long-term service life. Service Coordinator Job Overview: We are seeking a proactive and customer-focused Service Coordinator to manage service operations and act as the vital link between clients and our field service engineers. The ideal candidate must be fluent in Hindi and capable of effectively handling communication with North Indian clients while coordinating timely support from the service team. Key Responsibilities: Act as the primary point of contact for clients, especially those based in North India , for all service-related queries, scheduling, and updates. Coordinate service appointments between clients and on-site service engineers to ensure timely and efficient support. Assign and track field visits for service engineers based on urgency, location, and availability. Clearly communicate service details, timelines, and expectations to clients. Collect and relay necessary technical information and client requirements to the service engineers. Follow up with service engineers post-visit to confirm issue resolution and collect service reports. Handle customer complaints, inquiries, and feedback professionally, ensuring high client satisfaction. Maintain detailed records of service schedules, job completions, client communications, and pending issues. Generate regular reports on service performance and open tasks for internal review. Ensure service delivery aligns with company standards and client expectations. Conduct follow-up calls or feedback surveys to evaluate customer experience. Skills & Qualifications Required: Proven experience in a service coordination , customer support , or technical service role, preferably in an engineering or machinery-based industry Fluency in Hindi and English is mandatory Strong interpersonal and communication skills to handle both clients and technical teams Ability to multi-task , prioritize , and work under pressure Excellent problem-solving and time management skills Proficient in maintaining service logs, follow-up systems, and reporting tools Preferred Qualifications: Bachelor’s Degree or Diploma in Engineering, Business Administration, or a related field Prior experience handling North Indian clients or remote service teams is an added advantage Work Schedule: Full-time – Day Shift Must be available for urgent client or field team support, if required Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Singanallur, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 3 years (Required) Field service: 1 year (Required) Language: Hindi (Required) Willingness to travel: 25% (Required) Work Location: In person