123 Service Assurance Jobs - Page 5

We are looking for a skilled Senior Associate to join our Managed IT Services team in Bengaluru. The ideal candidate will have 4-7 years of experience and be responsible for providing operational support to our service desk while configuring, maintaining, and improving efficiencies on several technology services. Roles and Responsibility Support and maintain large complex technology solutions across multiple diverse client environments. Interface with the service desk and consulting teams to resolve client issues. Maintain client security standards and confidentiality of information. Adopt and learn new technologies to stay current with industry trends. Collaborate with internal teams to develop solution knowledge and best practices. Provide technical expertise and guidance to junior team members. Job Requirements Excellent written and verbal communication skills are required for effective collaboration with cross-functional teams. Strong problem-solving skills are needed to quickly assess situations and pinpoint the scope/source of technical issues. Ability to manage individual workload and prioritize tasks effectively. Must be a strong team player with a willingness to learn and adapt to new technologies. Experience working with Windows Server and Workstation Operating Systems is essential. Familiarity with standard IT practices and policies is expected. Knowledge of monitoring protocols, such as WMI and SNMP, and vulnerability remediation processes is beneficial. Experience with Monitoring, Antivirus, Backup, and Patching Solutions is preferred. A Bachelor's degree is preferred.

We are looking for a highly skilled and experienced Assurance Manager to join our team in Mumbai. The ideal candidate will have 6-11 years of experience in accounting and audit, preferably in the life sciences industry. Roles and Responsibility Plan and coordinate various phases of support services, including staff requirements and client engagement. Coordinate and participate in monitoring and reviewing quality control related to service delivery. Maintain relationships with abroad teams to provide excellent client service throughout the year. Assist in reviewing work product, ensuring staff perform proper self-review, and provide guidance on testing. Monitor and report productivity and adherence to work plan schedules on each assignment. Develop, motivate, and train staff level team members, advising on career development. Participate in designing and delivering training programs to continually develop knowledge and expertise. Proactively anticipate and address concerns, escalating issues as they arise. Maintain own professional development through ongoing education/development opportunities and actively seek opportunities to expand services to US business teams. Job Requirements Bachelor's degree in Commerce or MBA; Qualified CA/ ACCA/ Licensed CPA is preferred. Minimum 6 years of relevant experience working in an accounting and audit-related field, specifically in the life sciences industry. Excellent technical skills in accounting, including GAAP, GAAS, and IFRS. Highly developed problem-solving and analytical skills. Relevant experience in providing effective management oversight of staff. Ability to cultivate and maintain positive, productive, and professional relationships. Ability to influence and communicate with stakeholders at all levels. Excellent verbal and written communication skills (English) for frequent communications with RSM client engagement teams.

We are looking for a skilled Senior Functional Consultant to join our team, with 4+ years of experience in implementing Dynamics 365 Finance and Supply Chain. The ideal candidate will have strong communication and interpersonal skills, knowledge of key end-to-end business processes, and the ability to work closely with US counterparts. Roles and Responsibility Setup and configure the D365 application to meet client requirements. Unit test business processes to ensure they meet functional specifications. Create technical writing and documentation for implementation projects. Perform data conversion, including transformation and loading data into D365. Collaborate with US counterparts to manage workload and deliverables. Coach and mentor junior resources to enhance their skills. Oversee client delivery and quality on assigned projects. Job Requirements 4+ years of functional, hands-on experience with D365. Strong communication and interpersonal skills. Knowledge of key end-to-end business processes, including Order to Cash, Procure to Pay, Record to Report, Receive to Ship (Warehouse Management), Plan to Produce (Manufacturing). Ability to work effectively in a team environment. Experience in ERP business process mapping and meeting tight deadlines. Familiarity with Indian market trends and regulations is an added advantage.

We are looking for a highly skilled and experienced Assurance Senior Associate to join our team in Mumbai. The ideal candidate will have 2-4 years of relevant experience working in an accounting and audit-related field, with a strong background in assurance services. Roles and Responsibility Develop and implement effective audit plans to ensure compliance with regulatory requirements. Conduct risk assessments and identify areas for improvement in client organizations. Collaborate with cross-functional teams to deliver high-quality assurance services. Provide expert advice on accounting standards, including IFRS and GAAP. Manage and supervise junior team members to ensure successful project delivery. Identify and mitigate potential risks associated with audit engagements. Job Requirements Qualified Chartered Accountant or ACCA/CFA certification. Strong technical skills in accounting, including IFRS, GAAP, and GAAS. Excellent verbal and written communication skills, with the ability to communicate complex ideas simply. Strong multi-tasking and project management skills, with the ability to prioritize tasks and meet deadlines. Experience in private equity industry is preferred. Strong data analytical skills, including advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint.

We are looking for a highly skilled and experienced Sr. Associate 1 to join our team in the Non-Assurance Services department, based in Bengaluru. The ideal candidate will have 2-4 years of experience in accounting and audit-related fields. Roles and Responsibility Understand clients' needs and expectations, their business and industry, accounting and control systems, employees, company values, and industry-related IFRS issues. Develop and demonstrate an understanding of the RSM audit approach, methodology, and tools. Perform audit procedures and tests in accordance with the RSM audit methodology based on the overall audit plan, ensuring proper documentation of work performed. Identify areas of risk and accounting and auditing issues; discuss with engagement teams to solve issues that arise. Research technical accounting issues and develop industry expertise. Prepare audit reports and management letters. Exercising professional skepticism, judgment, and adhere to the code of ethics while on engagements. Ensure compliance with quality standards of the firm. Work collaboratively as part of the team and communicate effectively with RSM audit professionals. Take ownership of assigned tasks and deliverables to ensure service excellence through prompt responses to internal and external clients. Provide timely, high-quality client service that meets or exceeds client expectations, including coordinating the development and execution of the audit work plan and client deliverables. Understand RSM Canada and RSM Delivery Center's line of business service capabilities and work as a team in providing integrated service delivery. Ensure professional development through ongoing education. Participate in a range of projects and collaborate with multiple teams, demonstrating critical thinking, problem-solving, initiative, and timely completion of work. Job Requirements Bachelor's degree in Commerce/MBA or Qualified Chartered Accountant / CPA / ACCA. Strong technical skills in accounting, including IFRS. Excellent verbal and written communication skills in English. Ability to multitask and manage projects effectively. Experience in non-assurance services is preferred. Strong data analytical skills, including advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint.

We are looking for a skilled Supervisor to join our team in Bengaluru, responsible for providing timely and high-quality client service as part of the client engagement teams. The ideal candidate will have 4-7 years of relevant experience working in an accounting and audit-related field. Roles and Responsibility Understand clients' needs and expectations, their business and industry, accounting and control systems, employees, company values, and industry-related GAAP and GAAS issues. Develop and demonstrate an understanding of the RSM US audit approach, methodology, and tools. Perform audit procedures and tests in accordance with the RSM audit methodology based on overall audit plans, ensuring proper documentation of work performed. Identify areas of risk and accounting and auditing issues; discuss with engagement teams to solve issues that arise. Research technical accounting issues and develop industry expertise. Prepare audit reports and management letters, exercising professional skepticism and judgment while adhering to the code of ethics during engagements. Ensure documentation complies with quality standards of the firm and collaborate effectively with RSM audit professionals. Provide supervision and development training for associates, taking ownership of assigned tasks and deliverables to ensure service excellence through prompt responses to internal and external clients. Provide timely, high-quality client service, including coordinating the development and execution of the audit work plan and client deliverables. Understand RSM US and RSM Delivery Center's line of business service capabilities and work as a team to provide integrated service delivery. Ensure professional development through ongoing education and participate in a range of projects, demonstrating critical thinking, problem-solving, initiative, and timely completion of work. Provide oversight to senior associates and associates, including training and development activities. Job Requirements Bachelor's degree in Commerce/MBA or Qualified Chartered Accountant / ACCA / Licensed CPA. Possess strong technical skills in accounting, including GAAP and GAAS. Demonstrate excellent verbal and written communication skills in English, as frequent communications with RSM International clients and United States-based engagement teams are required. Exhibit strong multi-tasking and project management skills. Be able to work collaboratively as part of a team and communicate effectively with RSM audit professionals. Have experience in non-assurance services (PCR) preferred. Strong data analytical skills, including advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint are required.

We are looking for a highly skilled and experienced Assurance Senior Associate to join our team in Mumbai. The ideal candidate will have 2-4 years of experience in accounting and audit, with a strong background in assurance services. Roles and Responsibility Develop and implement effective audit plans to ensure compliance with regulatory requirements. Conduct risk assessments and identify areas for improvement in client organizations. Collaborate with cross-functional teams to deliver high-quality assurance services. Provide expert advice on accounting and auditing matters to clients. Identify and mitigate potential risks associated with client engagements. Maintain accurate and detailed records of audit activities and findings. Job Requirements Qualified Chartered Accountant (CA) or ACCA/CFA certification. Strong technical skills in accounting, including IFRS, GAAP, and GAAS. Excellent verbal and written communication skills, with the ability to communicate complex ideas simply. Strong multi-tasking and project management skills, with the ability to prioritize tasks and meet deadlines. Experience working in an accounting and audit-related field, preferably in private equity. Strong data analytical skills, including advanced Excel skills and proficiency in Word and PowerPoint. Bachelor's degree in Commerce (B.Com) or MBA/PGDM.

We are looking for a highly skilled and experienced Assurance Senior Associate to join our team in Mumbai. The ideal candidate will have 2-4 years of relevant experience working in an accounting and audit-related field, with a strong background in assurance services. Roles and Responsibility Develop and implement effective audit plans to ensure compliance with regulatory requirements. Conduct risk assessments and identify areas for improvement in business processes. Collaborate with cross-functional teams to design and deliver training programs. Provide expert advice on accounting standards, including IFRS and GAAP. Analyze data and prepare reports to support business decisions. Ensure timely completion of assignments and maintain high-quality service standards. Job Requirements Bachelor's degree in Commerce or MBA. Qualified Chartered Accountant with 2-4 years of relevant experience. Strong technical skills in accounting, including IFRS, GAAP, and GAAS. Excellent verbal and written communication skills, with the ability to communicate effectively with clients and stakeholders. Strong multi-tasking and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Experience in the industrial goods industry is preferred. Strong data analytical skills, including advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint.

We are looking for a highly skilled and experienced Assurance Senior Associate to join our team in Mumbai. The ideal candidate will have 2-4 years of experience in accounting and audit, with a strong background in assurance services. Roles and Responsibility Develop and implement effective audit plans to ensure compliance with regulatory requirements. Conduct risk assessments and identify areas for improvement in client organizations. Collaborate with cross-functional teams to deliver high-quality assurance services. Provide expert advice on accounting and auditing matters to clients. Identify and mitigate potential risks associated with client engagements. Maintain accurate and detailed records of audit activities and findings. Job Requirements Qualified Chartered Accountant or ACCA/CFA certification. Strong technical skills in accounting, including IFRS or GAAP and GAAS. Excellent verbal and written communication skills, with the ability to communicate complex ideas simply. Strong multi-tasking and project management skills, with the ability to prioritize tasks and meet deadlines. Experience working in an accounting and audit-related field, preferably in private equity. Strong data analytical skills, including advanced Excel skills and proficiency in Word and PowerPoint. Bachelor's degree in Commerce (B.Com) or MBA/PGDM.

We are looking for a highly skilled and experienced Assurance Senior Associate to join our team in Mumbai. The ideal candidate will have 2-4 years of experience in accounting and audit, with a strong background in assurance services. Roles and Responsibility Develop and implement effective audit plans to ensure compliance with regulatory requirements. Conduct risk assessments and identify areas for improvement in client organizations. Collaborate with cross-functional teams to deliver high-quality assurance services. Provide expert advice on accounting and auditing matters to clients. Identify and mitigate potential risks associated with client engagements. Maintain accurate and detailed records of audit findings and recommendations. Job Requirements Qualified Chartered Accountant or ACCA/CFA certification. Strong technical skills in accounting, including IFRS or GAAP and GAAS. Excellent verbal and written communication skills, with the ability to communicate complex ideas simply. Strong multi-tasking and project management skills, with the ability to prioritize tasks effectively. Experience working in an investment funds industry is preferred. Strong data analytical skills, including advanced Excel skills (Vlookups, pivot tables, and basic formulas). Ability to work collaboratively as part of a team, with a focus on delivering high-quality results. Bachelor's degree in Commerce or MBA.

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8080126356, 9137797705 , 9773553319 www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

We are seeking a dynamic and experienced leader to head our 24x7 Automated Operations and Incident Management unit, supporting Ericsson s managed services. This high-impact role involves leading a multi-functional team responsible for fault surveillance, incident management, and service assurance across multi-vendor, multi-technology telecom environments. What You Will Do: Lead end-to-end 24x7 operations including automated first-level support and critical incident management. Ensure SLA/KPI adherence and effective communication during network incidents. Drive automation and innovation to enhance operational efficiency and reduce delivery cost. Build and grow a high-performing team, ensuring continuous development and performance. Collaborate closely with internal and external stakeholders including customer teams, OEMs, and delivery units. Contribute to business growth by supporting existing operations and identifying new opportunities. The Skills You Bring: 15 20 years of telecom experience with 10+ years in operations leadership roles. Proven experience managing IM/NOC operations and handling major network incidents. Strong background in telecom network technologies and managed services delivery. Expertise in automation, data analytics, and AI-driven operations. Excellent leadership, communication, and stakeholder management skills. Familiarity with industry standards (ITIL, ISO, MSTOP, 3GPP) and Ericsson solutions. Demonstrated ability to foster innovation and lead high-performing, customer-centric teams.

The role will be responsible for the operational health, deployment, and continuous improvement of applications within the Assurance stack. This role blends application support and operational engineering, ensuring high availability, proactive issue management, and efficient delivery across development, testing, and production environments. What You ll Do Experience: IT R2R AppOps Support Engineer role is to you will play a crucial role in ensuring the stability, reliability, scalability, and performance of our systems. Responsible for identifying, analyzing, and resolving complex issues within our connected API/microservice ecosystem. Strong problem-solving skills, domain knowledge, and technical expertise will be essential in maintaining the high-quality service we deliver to our customers This role is key to the success of the Customer Platforms function at Telstra and will be responsible and accountable for the following: Collaborate with cross-functional teams to ensure the reliability, availability, and performance of our systems. Design, implement, and manage scalable and automated solutions for infrastructure and application monitoring. Participate in on-call rotation to provide timely response and resolution to production incidents. Conduct post-incident reviews and contribute to incident documentation. Lead and facilitate problem management processes to identify, analyze, and resolve recurring incidents. Work closely with development and operations teams to address root causes and implement preventive measures. Solid experience in using Incident management tools like BMC Remedy Develop and maintain monitoring solutions to proactively identify potential issues before they impact the production environment. Utilize data analytics to identify trends and patterns for continuous improvement. Implement automation tools and frameworks to streamline repetitive tasks and enhance system reliability. Utilize tools such as Java, SRE, New Relic, Splunk, AWS knowledge, and scripting languages like Perl, Python, Ruby, VBScript, and PowerShell to perform operations triage and automate tasks. Required Skills: Bachelor s degree in computer science or a related engineering degree Minimum 5+ years of experience in telecom Service Assurance stack. Java, Nodejs, microservices, NoSQL AWS EC2, S3, Lambda, IAM, ECS, EKS, SQS, Kinesis Proven experience in problem management and incident triage. Strong knowledge of ITIL, SRE Practices Programming experience in java, python or any other scripting languages Experience working with AWS or similar cloud platforms Implementation experience of observability tooling (setup dashboards, write queries) - eg. New Relic, Splunk Excellent analytical and troubleshooting skills. Effective communication and coordination abilities. Desirable Skills: Experience in implementing Site Reliability Engineering (SRE) practices. Power BI: Familiarity with Power BI for data visualization and analysis. Microservices / API: Knowledge of microservices architecture and API design. Object-Oriented Programming (OOPs) / Declarative SQL: Understanding of OOPs concepts and declarative SQL for data manipulation. Excellent verbal and written communication skills Knowledge of XML, JSON and other data interchange formats. Knowledge of Java, HTML5, JQuery and other web technologies. Excellent communication, documentation and presentation skills What we offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births Up to 16 weeks paid paternity leave provided to the non-birthing partners Employees are entitled to 21 paid annual leaves per calendar year Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year Relocation support options across India, from junior to senior positions within the company Receive insurance benefits such as medical, accidental and life insurances

Join our Team About the Opportunity: We are seeking a dynamic and experienced leader to head our 24x7 Automated Operations and Incident Management unit, supporting Ericsson s managed services. This high-impact role involves leading a multi-functional team responsible for fault surveillance, incident management, and service assurance across multi-vendor, multi-technology telecom environments. What You Will Do: Lead end-to-end 24x7 operations including automated first-level support and critical incident management. Ensure SLA/KPI adherence and effective communication during network incidents. Drive automation and innovation to enhance operational efficiency and reduce delivery cost. Build and grow a high-performing team, ensuring continuous development and performance. Collaborate closely with internal and external stakeholders including customer teams, OEMs, and delivery units. Contribute to business growth by supporting existing operations and identifying new opportunities. The Skills You Bring: 15 20 years of telecom experience with 10+ years in operations leadership roles. Proven experience managing IM/NOC operations and handling major network incidents. Strong background in telecom network technologies and managed services delivery. Expertise in automation, data analytics, and AI-driven operations. Excellent leadership, communication, and stakeholder management skills. Familiarity with industry standards (ITIL, ISO, MSTOP, 3GPP) and Ericsson solutions. Demonstrated ability to foster innovation and lead high-performing, customer-centric teams.

RESPONSIBILITIES Strategy Lead and maintain infrastructure under GFS Data Management portfolio. The responsibility will include development of a road map, data controls: recon validations, data quality, agile delivery model, finance treasury domain knowledge, Service Management plan, control changes and ensure continuous availability of the infrastructure to its stakeholder. Business End to End ownership of the process and ensure that the processes are standardized; Manage stakeholders for Service Assurance, Quality and risks; Derive customer satisfaction by providing good quality output which is very efficient and effective; Work towards overall relationship management across organization; Focus on the exceptions ensure necessary dispensations are in place; Identified risks are communicated to the stake-holders; Compliance to the Operational Policies (Ex: Financial Control Policy, Cross Border Recharge Policy, etc); Understand and truly follow the Group Code of Conduct, Close Personal relationships to avoid conflict of Interest; Completion of all the mandatory e-Learning before the scheduled due date; Assurance of effective controls in place through KCSA / KRI / CST; Periodically assess the process controls and fix any control weaknesses; Analyse the Metrics data and convert them into an actionable item; Capacity Planning; Ensure that Key man risk is identified and eliminated; Robust back up plan for all key positions who carry out critical process People Talent Skill and People Development Good communication skill Take suitable actions for engaging people and maintain a highly engaged team. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Embed Here for good and Group s brand and values in GCFO Data Analytics Team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Qualification Academic degree from a well-recognised institution. Stakeholder Management. Effective Communication. Ability to work under pressure and adapt to Change quickly. Highly detailed and result oriented. Understand Financial Reporting related systems. Role Specific Technical Competencies Data Profiling and Data Analytics Data Governance Technical and Architectural Knowledge Financial governance, oversight and control frameworks. Programme and Project Management Experience Interpersonal, Influencing and Stakeholder Management Business Process Re-engineering Operating Model Design Financial Process Documentation Knowledge of Financial Institutions and Financial Products About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 30246

Mission Your daily missions: Leading large scale transformation to build new/ strategic platforms Supporting the existing/ legacy tools to keep the ongoing business operational Lead cross-cultural, cross-functional teams of people to drive business goals You will manage the IT budget, overseeing both CAPEX and OPEX to ensure financial efficiency You will be responsible for assessing and managing the portfolio capacity, including resources and competencies, to optimize project delivery You will validate the IT strategy and roadmap, ensuring alignment with Portfolio and Enterprise Architect recommendations Desired Profile We are looking for a candidate with a minimum of 12+ years of experience in IT portfolio management or a related field A strong educational background in engineering is essential, as it will provide the technical foundation necessary to excel in this role You should possess strong leadership skills to effectively drive both external and internal IT teams, ensuring proper prioritization within the portfolios A results-oriented mindset is crucial, along with the ability to manage cross-functional/ global teams and influence stakeholders with impact Additionally, you should have the capability to build and maintain budgets and roadmaps, prepare executive reporting, and maintain a focus on key objectives Track Technical Skills Deep expertise in service assurance transformation, particularly in monitoring and observability for enterprise networks Hands-on experience with full-stack observability platforms, AIOps, and telemetry solutions Strong understanding of cloud-native monitoring (eg, Prometheus, Grafana, OpenTelemetry, ELK Stack) Knowledge of automation frameworks for network and application monitoring Experience with machine learning-driven anomaly detection and predictive analytics for service assurance Familiarity with ITSM and incident management platforms (eg, ServiceNow, Splunk ITSI) Ability to drive integration of monitoring solutions across hybrid cloud and on-premise environments In-depth knowledge of B2B telecommunications, particularly in voice and collaboration products, is a must Proven capacity to manage a team effectively, fostering collaboration and productivity Strong financial analysis and budgeting skills to oversee CAPEX and OPEX Expertise in IT strategy development to align projects with business objectives Proficiency in risk management to identify and mitigate potential challenges SAFe understanding is required to ensure familiarity with agile frameworks Familiarity with portfolio management tools (eg, Jira, Microsoft Project) Soft Skills You should possess exceptional analytical and problem-solving abilities that empower you to assess complex situations critically and make informed, strategic decisions that drive project success Outstanding communication and interpersonal skills are essential, allowing you to effectively collaborate with diverse teams and stakeholders at all levels of the organization, fostering a culture of open dialogue and transparency A strong team-oriented mindset with a collaborative approach to working with others Adaptability and flexibility in a fast-paced environment, enabling you to respond effectively to changing priorities Strategic thinking and decision-making skills to align IT initiatives with business goals TBD

About this opportunity: Join Ericsson for SOC Lead role, this role is fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and effectively take responsibility for reactive, preventative & predictive maintenance of the Service. It is a customer-facing role and will also be a key interface towards the Ericsson Service Delivery Units (SDU) to secure the Operational Performance. What you will do: - The overall E2E responsible and accountable for availability management, Service Assurance, resilience and reliability of the Service. Measuring continual Service Performance and capacity of the Service and driving actions through the Ericsson Service Delivery Units (SDU) or delivery flows. -Responsible and accountable for event, incident, problem and changes to an existing Service. Includes operational acceptance of a New Service and termination of an existing service. -Accountable for business continuity and disaster recovery of an existing service. Identifying risks and driving actions through Service Line. -Managing the ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows. -Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management -Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance Managed Services Delivery -Accountable for operational and financial performance in accordance with the WLA, covering both service delivery performance and customers infrastructure performance -Close interaction with the Service Owner for the specific customer/s and MSCOO -Accountable for productivity, efficiency and automation within delivery unit responsible for specific service delivery -Approve and support improvement plans that require multi delivery units initiatives Analytics, Automation Design & Modelling -Participate in understanding and brainstorming business scenarios with available data to arrive at applicable use cases that can be applied to the Service -Lead the discussion on the success criteria for use case creation using the available data to drive automation and contribute to the financial and Service impact on the contract The skills you bring: -Bachelors degree or higher in ECE, IT, CS (B.E/B.Tech/M.Tech, Full-time). -13+years of relevant industry experience. -Must have End-to-End Project Management and Delivery experience, Initiation to completion, ensuring successful delivery outcomes. -Should have experience of network performance KPIs and be skilled in assessing and optimizing performance metrics. -Expertise in optimizing network performance and service KPIS and managing customer. -Experience in visualization tools such as Tableau or PowerBI. -Ability to identify service degradation and translate it into impact analysis. -Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies -Excellent ability to communicate effectively and present information clearly to stakeholders. -Capable of analyzing service degradation, identifying root causes, and collaborating with Problem Management for long-term solutions. We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Bangalore

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Tech Solution Architecture Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integration solutions for telecom and service providers, focusing on Telecom Inventory and Order Management. You will ensure seamless integration of telecom systems, including inventory management, order management, provisioning, and activation, maintaining high standards of performance, scalability, and security. Your typical day will involve collaborating with cross-functional teams to understand requirements, drafting integration designs, and optimizing interactions between various systems. Roles & Responsibilities: Design and architect E2E integration solutions addressing telecom-specific requirements. Collaborate with cross-functional teams to ensure seamless integration of systems, applications, and databases across multiple platforms. Lead and manage integration projects from initiation to completion, ensuring alignment with business objectives and successful delivery. Optimize interactions between order management, inventory systems, fulfillment platforms, and other OSS/BSS components. Define and enforce best practices for API management, system integration, and orchestration of telecom services. Conduct performance analysis to ensure system integration designs can scale and meet increasing demand. Work closely with development teams to understand source code, assist in troubleshooting, and create efficient integration designs. Lead, mentor, and provide guidance to junior integration architects and technical teams on complex integration challenges. Professional & Technical Skills: Must Have Skills: Proven experience in telecom industry integration, especially in inventory management, order management, and service fulfillment. Strong understanding of OSS/BSS, API management, and integration tools. Experience in designing large-scale, complex integration solutions for telecom systems. Good To Have Skills: Ability to work effectively with cross-functional teams and communicate technical concepts clearly. Excellent problem-solving and analytical skills with a focus on performance optimization and scalability. Recommendation:Strong leadership skills with the ability to mentor junior team members. Additional Information: The candidate should have a minimum of 3 years of experience in telecom industry integration. This position is based at our Bengaluru office / any office. A 15 years full-time education is required. Qualification 15 years full time educationBE or any equivalent

Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Network Infrastructures Good to have skills : Network Security Operations, Network Analytics Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Global Network Services - Network Platforms - Service Assurance - Risk Management Lead.Job description.The GNS SA Risk Lead has the following primary responsibilities:CIONOW - on a weekly basis monitor the CIONOW dashboard for any reported vulnerabilities or patching requirements. This is for all in scope applications within the Network Platforms area.All identified vulnerabilities / patching updates are to be notified to the application POC for remediation.Mobile BitSight Monitoring & Remediation - The risk lead is responsible for monitoring and driving remediation of weekly identified incidents. These comprise of incidents where mobile devices accessing the internet are not obfuscated as per the set standard.Service Assurance Control Points- On a daily basis, monitor and remediate all in scope identified control points within the Network Portal. Currently there are 17 control points in scope. Some examples are: Missing or Incorrect building codes, missing OS version, missing Site Type, missing Country, missing serial number, missing region etc. Process Review, Improvement planning and implementation - Perform in depth process reviews of device configuration and device onboarding standards and cross reference them against the defined control points as mentioned above. Drive innovation and long-term strategic improvements to eliminate the need for the above defined control points. This is a high value add area that can significantly reduce resource efforts.Device Life Cycle Administration & Auditing - Twice per year perform an audit of all devices that do NOT have an EOVS (End of Vulnerability Support) date set in the Network Portal. The audit requires a review of vendor EOVS publications. Any new publication is to be entered against the relevant device model or OS Version within the Admin segment of the Network Portal.Guidance - All devices or OS versions that have reached EOVS are to have guidance defined using Architecture standards. Ensure all device owners have been notified by either reaching out to them directly or by notifying the Life Cycle Management team.Team management and delegation of all in scope tasks - as the Risk Lead it is your responsibility to manage, oversee and delegate all in scope tasks and duties. Ensure team tasks are handled in a timely and accurate manner. Track the performance of any team members and provide lead guidance on a regular basis. Qualifications 15 years full time education

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Fulfillment, Microservices and Light Weight Architecture, Service Assurance Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, and developing business solutions to create tangible business value for the client. Your typical day will involve defining opportunities, developing business cases, and leading the implementation of solutions using your expertise in Service Fulfillment, Microservices and Light Weight Architecture, and Service Assurance. Roles & Responsibilities: Lead current state assessments and identify high-level customer requirements. Define opportunities to create tangible business value for the client. Develop business solutions and structures needed to realize these opportunities. Develop business cases to achieve the vision. Lead the implementation of solutions using your expertise in Service Fulfillment, Microservices and Light Weight Architecture, and Service Assurance. Professional & Technical Skills: Must To Have Skills:Expertise in Microservices and Light Weight Architecture, and Service Assurance. Must To Have Skills:Strong understanding of Service Fulfillment. Experience in leading current state assessments and identifying high-level customer requirements. Experience in developing business solutions and structures. Experience in developing business cases. Experience in leading the implementation of solutions. Additional Information: The candidate should have a minimum of 7.5 years of experience in Service Fulfillment. The ideal candidate will possess a strong educational background in Business Architecture, Business & Technology Integration, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Hyderabad office. Qualifications BE or equivalent

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Service Assurance Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities: Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews and ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Provide guidance and support to the project team on business process design and implementation. Professional & Technical Skills: Must To Have Skills:Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment. Good To Have Skills:Experience in business process design and implementation. Strong understanding of business process management and improvement methodologies. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Experience in project management and delivery. Solid grasp of quality management principles and practices. Additional Information: The candidate should have a minimum of 5 years of experience in Service Assurance. The ideal candidate will possess a strong educational background in business process management, information technology, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Bachelors degree in Computer Science Software Engineering or a related field Proven experience in software development and application maintenance with a focus on inventory management systems

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Roles & Responsibilities: Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Professional & Technical Skills: Must To Have Skills:Service Assurance, Information Communication Technology (ICT). Strong understanding of Service Assurance. Experience in designing business processes, including characteristics and key performance indicators (KPIs). Experience in quality management reviews. Experience in educating stakeholders to ensure a complete understanding of the designs. Additional Information: The candidate should have a minimum of 5 years of experience in Service Assurance. Qualification Bachelors degree in Computer Science Software Engineering or a related field Proven experience in software development and application maintenance with a focus on inventory management systems

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Assurance, MongoDB, Database Architecture, Data Analytics Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, and developing business solutions to create tangible business value for the client. Your typical day will involve defining opportunities, developing business cases, and working with cross-functional teams to achieve the vision. Roles & Responsibilities: Lead current state assessments and identify high-level customer requirements. Define opportunities to create tangible business value for the client. Develop business solutions and structures needed to realize these opportunities. Develop business cases to achieve the vision. Collaborate with cross-functional teams to ensure successful implementation of business solutions. Professional & Technical Skills: Must To Have Skills:Experience with Service Assurance, MongoDB, Database Architecture, Data Analytics. Good To Have Skills:E2E development knowledge, Java Spring boot/ spring batch, microservices, MQ, Kafka, MongoDB, Oracle Strong understanding of business architecture and strategy. Experience with project management methodologies. Excellent communication and stakeholder management skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in the Digital Technology Development job family. Qualification BE or equivalent