242 Service Assurance Jobs - Page 5

You have more than 10 years of experience in software development, technical project management, digital delivery, or technology consulting. Additionally, you possess at least 2 years of experience working with Telco clients and have a strong understanding of OSS business knowledge. Your expertise includes hands-on experience in ITIL, TMF Business Framework (eTOM), TMF Application Framework (TAM), and TMF Information Framework (SID). Your specialization lies in SDN, NFV, VNF, MANO, SD-WAN, Telecom OSS CRM, Service Fulfilment, Service Orchestration & Activation, Inventory, Service Assurance, and Billing. You are well-versed in telecom products such as SD-WAN, iWAN, MPLS, Internet VPN, Broadba...

As an Escalation Manager or Incident Manager with a solid background in Data Centre operations or Internet Service Provider (ISP) environments, you will be responsible for managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Your exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs will be highly beneficial in this role. Your key responsibilities will include acting as the primary point of contact for escalated customer issues, ensuring timely acknowledgment, investigation, and resolution. You will engage with NOC team leads...

As an Air Network Support Operations Support team member at FedEx, you will be responsible for completing defined processes and procedures within deadlines while ensuring accuracy, completeness, and compliance with relevant internal and external standards. You will be required to identify anomalies as they arise and utilize judgment based on rules and procedures to resolve issues. In cases of complex problems, you may need to escalate them to senior team members. Your role will require a high level of Accuracy & Attention to Detail, proficiency in Microsoft Office & PC Skills, effective Planning & Organizing Skills, strong Interpersonal Skills, and excellent Problem-Solving Skills. FedEx is ...

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a cru...

As a Grade PC4 employee at FedEx, you will be involved in various aspects of Air Network Support, Operations Support, Operational Support, Dispatch, Admin & Support, Customer Service, Service Assurance, Manifesting, Customer Services/Support Group, Dangerous Goods, Cross-Border Road Linehaul, Domestic Air Linehaul, Road Network, Operational Administration & Support, Sort Support & Trace Management, Reporting, and Location-based Customer Service. Your primary responsibility will be to ensure the completion of defined processes and procedures within specified deadlines while maintaining accuracy, completeness, and compliance with relevant internal and external standards. You will be expected t...

As a Care Technical Customer Advocate, you will play a crucial role as the key technical liaison between customers, service, delivery, and R&D teams. Your primary responsibility will be to ensure seamless communication and efficient issue resolution. You will be tasked with analyzing technical problems, providing clear insights to customers, and escalating unresolved issues. Additionally, you will be driving risk reporting, service assurance, and operational improvements. Your expertise in various areas such as Virtualized Network Functions, Cloud Computing (specifically OpenStack and VMWare), Software Defined Networking (SDAN), Fixed Access Systems (xPON, FTTx, Wifi6, FWA, IP), and automati...

I) Position Summary a) KeyObjective / Purpose of the Job: The key objective of the position is toprovision IP/ MPLS based services on Tata Communication Global Enterprisenetwork. The position will serve as the Technical Authority assisting inderiving implementation guidelines for the Projects. In addition toprovisioning new services, the position is also responsible for performingmigrations and change managements on the existing customer circuits duringcritical planned events and downtimes. The incumbent will also act as SPOC forthe Project and scopes defined. Also handles the escalations for 24x7 shift. b) Major Activities ProvisionIP/ MPLS based services on Tata Communication Global Enterp...

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maint...

Are you inspired to contribute your expertise to a global leading Ingredients organizationWe are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry. We are looking for a dedicated and passionate individual to join our Global Procurement Team as Senior Category Buyer. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better world! Your Focus As Senior Category Buyer, you will be responsible for driving strategic projects to deliver cost-savings, reducing working capital requirements and improving supply security for raw materials used in manufacturing fr...

: 19075 Contract Type: Permanent Location(s): Chennai, IN Support Engineer, IP Role description summary The IP Global Support Engineer is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and ...

Role & responsibilities This role is responsible for project management and service delivery of all products & services. Project management, planning and scheduling implementation of MPLS services. On Time, within budget Implementation of the complete project. Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work. Enhance service delivery experience for the customer & revenue for the organization. Preferred candidate profile 2+ yrs of project execution experience in Telecom/ISP industry. Sound understanding of telecom technology, products & services . Good understanding of project management concepts and methodology. Excellent relationship ma...

RSM is looking for a dynamic Manager to join our Assurance team. You will have the opportunity to work as a team member on diverse client engagements. Our clients include local, national and internationally recognized companies. RSMs assurance professionals helping companies improve their performance through the most challenging business cycles. Responsibilities Perform Review and Compilation engagements in accordance with firm and professional standards as directed by engagement leaders. Design, develop, and execute analytical procedures to assess financial data and performance metrics. Review and analyze lease agreements to ensure compliance with lease accounting standards (e.g., ASC 842),...

Head of business & cost assurance (Only from GCC) Cost Assurance: Conduct PIR for cost assurance for roles/ services setup or running in GCC. Track and report on savings due to cost arbitrage, offshoring , consolidation and process standardization. Review and monitor actual costs in scope. Highlight and recommend cost saving/avoidance opportunities. Service Assurance: Setup measurements and processes to enable collection, tracking and management of services as per contract/ SOW. Setup and manage data collection for KPIs/ SLAs and regular reporting and drive actions for excelling/ improving. Continuous Improvements: Drive continuous improvement initiatives related to business assurance proces...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Air Network Support; Operations Support; Operational Support; Dispatch; Admin & Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration & Support; Sort Support & Trace Management; Reporting; Location-based Customer Service Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Acc...

Role & responsibilities Lead Automation Projects: Be a key member of the core implementation team responsible for the successful delivery of a highly automated AMR, ASRS, ABoPTs, Truck loading/Unloading Engineering Team Leadership: Post go-live, you will serve as the primary leader of the site engineering team, ensuring optimal performance and operational efficiency. Client Representation: Serve as the primary point of contact for both Delhivery and our customers, embodying our commitment to excellence and customer satisfaction. Project Coordination: Oversee and synchronize industrial and automation engineering projects at the site to achieve seamless integration and productivity. Enhancemen...

Grade : 5 Air Network Support; Operations Support; Operational Support; Dispatch; Admin & Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration & Support; Sort Support & Trace Management; Reporting; Location-based Customer Service Education, Experience & Skills: 1. Min 12th, Graduates will be preferred 2. Industry experience required 3. Basic computer skills (excel, word). Grade : 5 Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external st...

Join us and drive the design and deployment of AI/ML frameworks revolutionizing telecom services. As a key member of our team, you will architect and build scalable, secure AI systems for service assurance, orchestration, and fulfillment, working directly with network experts to drive business impact. You will be responsible for defining architecture blueprints, selecting the right tools and platforms, and guiding cross-functional teams to deliver scalable AI systems. This role offers significant growth potential, mentorship opportunities, and the chance to shape the future of telecoms using the latest AI technologies and platforms. You have: 10+ years' experience in AI/ML design and deploym...

Hiring: Sr. Phone Banking Officer (Payroll Bank) Location: Gurugram Sec-39 / Andheri Salary: Up to 6 LPA Shift: Fixed 10 AM – 7 PM Eligibility: Graduate + Min 1 yr voice process exp (Banking/NBFC only) Call Simran: 9773553319 Required Candidate profile Job Role: – Manage 300–400 bank customers via outbound calls – Customer service + cross-selling (no field work) – Must have banking/NBFC voice process experience www.hyfly.in Call 9082104424 Sanika Perks and benefits Incentives, Annual bonus, Mediclaim, transport

FedEx Express is looking for Operations Support Agent to join our dynamic team and embark on a rewarding career journey Assist in daily operational workflows and issue resolution Ensure documentation, tracking, and compliance protocols Coordinate with other departments to resolve requests Support team productivity and service targets

FedEx Express is looking for Operations Support Agent-Associate to join our dynamic team and embark on a rewarding career journey Perform back-office operations and customer request handling Escalate issues as per SOP and ensure timely resolution Update internal systems and maintain documentation Contribute to continuous process improvements

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely r...

Hi, Our client is an international flag-bearer of technical and managerial excellence. With offices around the globe, the company has a comprehensive presence across multiple segments of the technology product and service industries as well as a blue-chip roster of clients for their Consulting engagements. They are a respected career company and a long-term wealth creator and are seeking to hire for the following position We are seeking a highly motivated and experienced Solution Design/Functional Business Analyst to join our leading IT service sector company in India. This role requires a blend of deep technical understanding in solution architecture and strong functional expertise in busin...

The Company India's marquee global technology & consulting company. They are an international flag-bearer of technical and managerial excellence. With offices around the globe, the company has a comprehensive presence across multiple segments of the technology product and service industries as well as a blue-chip roster of clients for their Consulting engagements. They are a respected career company and a long-term wealth creator. The Job We are seeking a highly motivated and experienced 4-15 Years -Solution Design/Functional Business Analyst to join our leading IT service sector company in India. This role requires a blend of deep technical understanding in solution architecture and strong ...

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; On Road; Handling; Property & Facilities; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management, Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Managem...