284 Service Assurance Jobs - Page 4

6 + years B.Sc./ B.Tech/ B.E / MTech in Any Specialization Shift General Indian Shift OBS Level L4/L5 Department DevOps & Cloud Salary: Not a constraint for the right candidate Unified Infotech is a 14-year-old, multi-award winning digital transformation partner. We turbocharge business growth for Fortune 500 companies, multinational corporations (MNCs), small and medium-sized enterprises (SMEs), and Startups using emerging tech and streamlined digital processes. We re your go-to partner for: Digital Transformation, Custom Web, Mobile, and Desktop Software Development Digital Customer Experience - UX/UI Research & Design SaaS and Software Product Development IT Consulting & Staff Augmentatio...

Job responsibility Overall responsibility Supervise the team in handling all technical complaints& NT received through the contact center Ensure Service Recovery of Dissatisfied Customers Develop strategies to improve the resolution process and enhance customer satisfaction. Develop and maintain escalation procedures to ensure streamlined handling of escalated cases. Collaborate with other Stakeholders such as NOC, Switch, Technology, CPO to provide immediate resolution & for SIP. Monitor and analyse metrics related to technical complaint resolution, such as resolution time, resolution rates, and customer feedback. Identify and address any performance gaps. Work on repeat reduction of techni...

Overview We're seeking an experienced SD-WAN Service Assurance Engineer (Tier 1/2/3) to drive operational excellence in global network environments. The ideal candidate will bring deep expertise in architecture, deployment, and troubleshooting of complex SD-WAN and SASE solutions, while serving as a technical lead and escalation point across multiple technologies and transport layers. Responsibilities Lead advanced troubleshooting across SD-WAN platforms including Cisco SD-WAN, Versa, Fortinet, and Velocloud. Architect, deploy, and optimize SASE and SD-WAN solutions in greenfield and brownfield environments. Manage network operations with strong proficiency in LAN/WAN topologies and Layer 13...

As a Networking Remote Field Service Engineer (L1) at NTT DATA, you will play a crucial role in providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your responsibilities will include maintaining the support process, investigating and diagnosing problems, carrying out maintenance tasks, and ensuring efficient incident resolution to meet service level agreements (SLA). You will also be responsible for monitoring service delivery, documenting incidents, and maintaining accurate configuration records. Key Responsibilities: - Maintain the support process and handle support requests according to procedures. - Investigate and dia...

Project Role : Business Architect Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives. Must have skills : Service Fulfillment Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, and ...

Project Role : Business Architect Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives. Must have skills : Service Assurance, Database Architecture, Data Analytics, MongoDB Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for...

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory managem...

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Communication Technology, Service Fulfillment Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and applicatio...

Overview We're seeking an experienced SD-WAN Service Assurance Engineer (Tier 1/2/3) to drive operational excellence in global network environments. The ideal candidate will bring deep expertise in architecture, deployment, and troubleshooting of complex SD-WAN and SASE solutions, while serving as a technical lead and escalation point across multiple technologies and transport layers. Responsibilities Lead advanced troubleshooting across SD-WAN platforms including Cisco SD-WAN, Versa, Fortinet, and Velocloud. Architect, deploy, and optimize SASE and SD-WAN solutions in greenfield and brownfield environments. Manage network operations with strong proficiency in LAN/WAN topologies and Layer 13...

Overview We're seeking an experienced SD-WAN Service Assurance Engineer (Tier 1/2) to drive operational excellence in global network environments. The ideal candidate will bring deep expertise in architecture, deployment, and troubleshooting of complex SD-WAN and SASE solutions, while serving as a technical lead and escalation point across multiple technologies and transport layers. Responsibilities Monitor SD-WAN infrastructure using network tools and dashboards to detect faults, alarms, or performance issues. Acknowledge and triage incidents based on severity, impact, and priority, ensuring proper documentation and escalation. Follow SOPs and runbooks to provide initial diagnosis, log deta...

Design and implement user interfaces that are visually appealing, responsive, and consistent across platforms/devices. Collaborate with backend developers to ensure seamless user experiences across platforms. Key Responsibilities Design and implement user interfaces that are visually appealing, responsive, and consistent across devices. Translate UI/UX design wireframes into functional front-end code using HTML, CSS, JavaScript, and frameworks like React or Angular. Ensure cross-browser compatibility and optimize performance for speed and scalability. Collaborate with UX designers, backend developers, and product teams to deliver seamless user experiences. Maintain and improve existing inter...

GDS Supply Chain Services is an established service offering that is setup in collaboration with EY s Supply Chain Services organization which is seeking to utilize the location footprint and skills/capabilities available from our Global Delivery Services (GDS). The GDS provides enabling services to EY member firms, Service Lines, business support functions and Area/Global entities. These services are provided via the Client Service - Assurance, Advisory, Knowledge, Tax and TAS, and Enablement Services Supply Chain Services, IT Services, Finance & Accounting Services, Risk Management Services, People Shared Services, Markets Enablement Services, Brand, Marketing and communications. Supply Ch...

This position is a hands-on Automation QA leader for our Network Surveillance Management technology that supports AT&T s leading-edge networks and services, such as network virtualization and 5G, which require extensive surveillance and cross-domain correlation across multiple services. Evaluate and introduce strategic technology to enable Service Assurance architectural goals and transformation goals. This position requires technical leadership, innovation, and deep subject matter expertise in Network Service Assurance. Will be responsible for software quality engineering and test automation for Service Assurance applications. Required work includes collaborating with system engineers, part...

Team Leadership & Development: Mentoring, coaching, and developing individual team members. Setting clear expectations and providing regular feedback. Fostering a collaborative and inclusive team culture. Resolving conflicts and removing obstacles that impede team progress. Project Management & Delivery: Planning, organizing, and executing software development projects. Ensuring projects stay on time and within budget. Managing project scope, timelines, and resources. Tracking project progress and communicating updates to stakeholders. Technical Oversight & Quality: Providing technical, functional guidance and support to the team. Ensuring adherence to coding standards and best practices. Re...

We are looking for a skilled Business Analyst with 7 to 10 years of experience in the Telecom industry. The ideal candidate will have a strong background in Salesforce and e2e Order Fulfillment, as well as knowledge of MACD Order Journeys, Case Management, eCare, and Online Channels/Billing/Finance. Roles and Responsibility Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and improve existing processes, including O2A and Service Assurance. Develop and maintain case management systems, such as MACD Order Journeys. Ensure seamless integration of online channels, billing, and finance systems. Provide training and support to end-users on ne...

Job Title: Head PACE (Product and Customer Excellence) Location: Pune/ Satara (Preferred) Experience: 8–10 years in B2B capital equipment / agri-tech / industrial machinery Qualification: BE, MBA is preferred Sector: Industrial Machinery Services, Process or Agricultural Equipment Reporting to: CEO Role Overview The Head of PACE will lead Product and Customer Excellence functions, driving: Service efficiency Customer satisfaction Spares & service revenue growth Operational cost optimization This role demands a strong focus on aftermarket services , structured process implementation , and continuous improvement to build a scalable service organization. The leader will oversee three critical p...

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment Good to have skills : NA Minimum...

MUST HAVE SKILLSETS IN PROFILE: Solution Architect Presales- RFP/RFI Data Centre, Storage, Service desk Managed Services Must have worked on Onsite customers Handled team & also willing for Individual Contributor role IT Infrastructure Job Description: The role is part of the Cognizant s Cloud, Infrastructure and Security (CIS) Services BU Solution Group, which involves supporting proactive and reactive business opportunities of solutions around Infrastructure in the space of Managed Services & Transformation etc across all verticals. The individual will be closely working with onsite sales, solutions and delivery teams, and participate in solution discussions, workshops, due diligence etc. ...

Key Responsibilities 1. Service Assurance (Efficiency & Quality) Ensure service turnaround times meet or exceed benchmarks Drive customer satisfaction improvements through structured surveys (CSat, NPS) and regular feedback loops Monitor and reduce rework / failure recurrence Manage customer claims effectively and enhance first-time-fix rates 2. Product Care (Revenue Growth) Build and execute strategies for spares & service revenue growth (AMC, parts sales, product upgrades, training) Track and grow Average Revenue per Account Generate leads for upsell and cross-sell opportunities to be nurtured by the sales team (RISE) Achieve Spares & Services revenue targets with predictable realization 3...

This position is a hands-on technical leader for new Network Surveillance Management technology that supports AT&T s leading edge networks and services, such as network virtualization and 5G, which require extensive surveillance and cross-domain correlation across multiple services. Evaluate and introduce strategic technology to enable Service Assurance architectural goals and transformation goals. This position requires technical leadership, innovation, and deep subject matter expertise in Network Service Assurance. Will be responsible for designing, developing, and maintaining data models and ETL processes, testing, deployment, and support of Network Service Assurance applications. Require...

This position is a hands-on technical leader for new Network Surveillance Management technology that supports AT&T s leading edge networks and services, such as network virtualization and 5G, which require extensive surveillance and cross-domain correlation across multiple services. Evaluate and introduce strategic technology to enable Service Assurance architectural goals and transformation goals. This position requires technical leadership, innovation, and deep subject matter expertise in Network Service Assurance. Will be responsible for software development, testing, deployment, and support of Network Service Assurance applications. Required work includes collaborating with system engine...

Role & responsibilities Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue. Customer engagements MBR/QBR-- Develop & Nurture Relationships with relevant people at Client Organization Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance. Shore up recurring revenue opportunities. Closing customer escalations end to end . Forecasting Churn and Revenue Retention Understanding of Network architecture Understanding of Solutions provided Driving SIPs for key KPI improvement Ensures right health (flaps) of critical & high value services Planning for configuring solutions basis customer’s requirements Pre...

Role & responsibilities Implementation of the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers. Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance. Identify and Deploy Measures to Improve Service Levels. Develop & Nurture Relationships with relevant people at Client Organization. Identify opportunities to shore up recurring revenue opportunities. Preferred candidate profile Customer Focus and Customer first attitude. Reasonable Commercial, process and Business Awareness. Perseverance and go getter attitude. Collaborative relationships building & working. Effective Communi...

Join us and drive the design and deployment of AI/ML frameworks revolutionizing telecom services. As a key member of our team, you will architect and build scalable, secure AI systems for service assurance, orchestration, and fulfillment, working directly with network experts to drive business impact. You will be responsible for defining architecture blueprints, selecting the right tools and platforms, and guiding cross-functional teams to deliver scalable AI systems. This role offers significant growth potential, mentorship opportunities, and the chance to shape the future of telecoms using the latest AI technologies and platforms. You have: 10+ years' experience in AI/ML design and deploym...

Onsite role, India Delivery Centre Full time position, 3-5 days per week in office (not shift) Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: N/A Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-serv...