Delta Color Sorter Pvt. Ltd.

Key Responsibilities 1. Service Assurance (Efficiency & Quality) Ensure service turnaround times meet or exceed benchmarks Drive customer satisfaction improvements through structured surveys (CSat, NPS) and regular feedback loops Monitor and reduce rework / failure recurrence Manage customer claims effectively and enhance first-time-fix rates 2. Product Care (Revenue Growth) Build and execute strategies for spares & service revenue growth (AMC, parts sales, product upgrades, training) Track and grow Average Revenue per Account Generate leads for upsell and cross-sell opportunities to be nurtured by the sales team (RISE) Achieve Spares & Services revenue targets with predictable realization 3. Operations & Logistics (Cost & Profitability) Streamline the logistics lifecycle to reduce service costs Optimize inventory & spare parts management to balance availability and cost Ensure profitability targets (Gross Margin & EBIT) are consistently met Core Skills and Competencies: Aftermarket Service Management Knowledge of service operations, AMC, spare parts, warranty & claims management Revenue Growth Mindset Ability to design & scale aftermarket monetization models (spares, AMCs, upgrades) Process Discipline & Implementation Strong ability to implement processes, ensure compliance, and build systems for anomaly tracking Customer-Centric Leadership – Focus on satisfaction, retention, and customer lifetime value Operational Excellence – Expertise in service turnaround, logistics lifecycle management, and cost optimization Team Leadership & Coaching – Ability to build, mentor, and scale a multi-functional service team across assurance, care, and logistics Data-Driven Decision Making – Skilled in using KPIs, dashboards, and analytics to monitor performance and drive improvement Cross-Functional Collaboration – Ability to work with Sales (RISE), R&D, and Manufacturing teams for product improvement and customer success