Key Responsibilities 1. Service Assurance (Efficiency & Quality) Ensure service turnaround times meet or exceed benchmarks Drive customer satisfaction improvements through structured surveys (CSat, NPS) and regular feedback loops Monitor and reduce rework / failure recurrence Manage customer claims effectively and enhance first-time-fix rates 2. Product Care (Revenue Growth) Build and execute strategies for spares & service revenue growth (AMC, parts sales, product upgrades, training) Track and grow Average Revenue per Account Generate leads for upsell and cross-sell opportunities to be nurtured by the sales team (RISE) Achieve Spares & Services revenue targets with predictable realization 3. Operations & Logistics (Cost & Profitability) Streamline the logistics lifecycle to reduce service costs Optimize inventory & spare parts management to balance availability and cost Ensure profitability targets (Gross Margin & EBIT) are consistently met Core Skills and Competencies: Aftermarket Service Management Knowledge of service operations, AMC, spare parts, warranty & claims management Revenue Growth Mindset Ability to design & scale aftermarket monetization models (spares, AMCs, upgrades) Process Discipline & Implementation Strong ability to implement processes, ensure compliance, and build systems for anomaly tracking Customer-Centric Leadership – Focus on satisfaction, retention, and customer lifetime value Operational Excellence – Expertise in service turnaround, logistics lifecycle management, and cost optimization Team Leadership & Coaching – Ability to build, mentor, and scale a multi-functional service team across assurance, care, and logistics Data-Driven Decision Making – Skilled in using KPIs, dashboards, and analytics to monitor performance and drive improvement Cross-Functional Collaboration – Ability to work with Sales (RISE), R&D, and Manufacturing teams for product improvement and customer success
Job Title: Service Engineer Immediate joinings are mostly preferred. Joining can be between 10- 15 days of the Offer. Location: Gujarat, Maharashtra, Rajasthan Experience Required: 0-2 years, Qualification: Diploma / Graduate in Engineering (Electrical, Electronics, ENTC) Department: Service Reporting To: Service Manager Role Purpose: To ensure timely installation, commissioning, troubleshooting, and maintenance of industrial Sorting machines and Grading Machines at customer sites to achieve maximum machine uptime and customer satisfaction. Key Responsibilities: Visit customer sites for installation, commissioning, servicing, and preventive maintenance of sorting machines (Cashew, Plastic, Rice, and Tea sorting machines). Diagnose and resolve technical issues on-site promptly and effectively. Provide training and guidance to operators and maintenance staff at customer sites. Document service activities, maintain service reports, and update call closure details. Ensure adherence to company safety standards and protocols during on-site work. Coordinate with the service coordinator and spares team for part requirements and logistics. Escalate recurring or complex issues to the technical support team or R&D. Maintain strong customer relationships through professional and proactive service support. Key Skills & Competencies: Ability to travel extensively (Pan India) Good communication and customer-handling skills Good technical knowledge of electro-mechanical systems, Electrical systems, use of a Multimeter Understanding of troubleshooting and problem-solving skills Self-motivated and able to work independently in the field
Job Designation: Sales Officer Location: Pune Experience Required: 0-2 years, Experience in an industrial products, machinery, or capital equipment industry preferred Qualification: Graduate in Engineering/ Any Diploma Department: RISE Reporting To: Sales Manager Role Purpose: To drive sales and business development of industrial sorting machines (Cashew, Plastic, Rice and Tea Sorting Machines) by generating leads, visiting prospective clients, demonstrating machines, and closing orders in the field. Key Responsibilities: Identify, prospect, and visit potential customers in the assigned territory. Understand customer requirements and propose appropriate sorting machine solutions. Conduct on-site product demonstrations and technical presentations. Generate and follow up on sales leads from exhibitions, marketing campaigns, and references. Prepare and submit quotations in coordination with the internal team. Negotiate terms and close sales orders to achieve assigned targets. Maintain strong customer relationships and provide after-sales support coordination. Collect market intelligence on competitors, pricing, and customer trends. Provide regular reports on sales activities, pipeline, and market feedback. Ensure timely payment collection from customers as per agreed terms. Required Skills & Competencies: Strong technical aptitude and understanding of industrial machinery. Excellent communication and negotiation skills. Self-motivated and target-driven. Ability to work independently and travel extensively. Problem-solving and relationship-building abilities.