184 Service Assurance Jobs - Page 8

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2. Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m. Cloud Transformation: (Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n. Cloud Transformation: (Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o. Keep Up-to-date with the latest technologies in the market Mandatory Skills: Telecom Service Assurance. Experience: 8-10 Years.

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Roles & Responsibilities:- Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews, ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Information Communication Technology (ICT).- Strong understanding of Service Assurance.- Experience in designing business processes, including characteristics and key performance indicators (KPIs).- Experience in quality management reviews.- Experience in educating stakeholders to ensure a complete understanding of the designs. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Assurance, MongoDB, Database Architecture, Data Analytics Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. Your typical day will involve collaborating with various stakeholders to understand their needs, analyzing existing processes, and proposing innovative solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Analyze and document business processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Assurance, Database Architecture, Data Analytics, MongoDB.- Good To Have Skills: Experience with cloud-based solutions and integration platforms.- Strong analytical skills to assess business needs and translate them into actionable solutions.- Ability to create detailed business cases and project plans.- Excellent communication skills to effectively convey complex ideas to diverse audiences. Additional Information:- The candidate should have minimum 7.5 years of experience in Service Assurance.- This position is based at our Bengaluru office.- A BE or equivalent is required. Qualification BE or equivalent

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Service Assurance Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities:- Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews and ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs.- Provide guidance and support to the project team on business process design and implementation. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment.- Good To Have Skills: Experience in business process design and implementation.- Strong understanding of business process management and improvement methodologies.- Excellent communication and interpersonal skills.- Ability to work collaboratively with cross-functional teams.- Experience in project management and delivery.- Solid grasp of quality management principles and practices. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance.- The ideal candidate will possess a strong educational background in business process management, information technology, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

Overview Highly experienced Solution Architect with deep expertise in Telecom OSS (Operations Support Systems) to lead end-to-end solution design and drive reusability across components and modules. This role requires a hands-on architect who can understand existing OSS landscapes, interact with business teams, and design reusable, modular components to enhance NETOPS capabilities. Responsibilities Lead the end-to-end design of OSS solutions with a strong understanding of telecom operations and service assurance systems. Improve and enhance NETOPS capabilities through robust solutioning and template-based design. Write and manage YAML templates used in OSS configuration and deployment processes. Analyze and understand existing OSS systems , data flows, and integration points by directly accessing and exploring system components. Work closely with business stakeholders to gather capability requirements , translate them into technical designs, and document the architecture. Demonstrate deep understanding of OSS data models and design solutions focused on component reusability and modularity. Collaborate with the internal team to build a reusable solution framework and drive standardization across OSS modules. Own and maintain architectural documentation, including system landscapes, component designs, and integration flows. Independently lead technical discussions, provide thought leadership, and align solutions with the clients OSS strategy. Requirements Strong expertise in Telecom OSS domains (e.g., Service Assurance, Fault/Performance Management, Inventory, etc.) Experience in E2E OSS solution architecture and design Proficiency in YAML and working with system configuration templates Hands-on approach to explore, access, and understand existing OSS system modules Strong command over OSS data modeling , especially with a focus on modularity and reusability Excellent communication skills and ability to face business stakeholders confidently Capability to drive architecture independently without heavy hand-holding Preferred Telecom OSS Experience: BT, Vodafone, AT&T, Orange, or other Tier-1 operators with complex OSS environments

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer Department-Customer Experience Center Reporting -RelationshipCEC Team Leader Service Assurance Position Grade-Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Job Description Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

At Orange Business, we are undergoing a major, cross-functional transformation to stay at the forefront of the industry This role is key to designing and building our next-generation monitoring and Observability platform, while also managing our current solution and leading the migration strategy to the new platform You ll be part of a dynamic team driving innovation and shaping the future of our organization Our mission is to deliver outstanding digital experiences that amaze our customers, partners, and employees As a Solution integrator for monitoring and Observability , You will be responsible for designing and implementing end-to-end monitoring and Observability solutions, optimizing data pipelines, and enabling data-driven decision-making through real-time analytics Deep expertise in service assurance, particularly in Monitoring and Observability for enterprise networks Hands-on experience with full-stack Observability platforms, AIOps, and telemetry solutions (eg: Splunk ,MoogSoft ,ELK) Hands-on experience with Monitoring platforms (eg: Ciena UAA ,Solarwinds, NNMi etc) Strong understanding of cloud-native monitoring (eg, Prometheus, Grafana, OpenTelemetry) Knowledge of automation frameworks for network and application monitoring Experience with machine learning-driven anomaly detection and predictive analytics for service assurance Familiarity with ITSM and incident management platforms (eg, ServiceNow, Splunk ITSI) Ability to drive integration of monitoring solutions across hybrid cloud and on-premise environments Develop and manage data ingestion pipelines from diverse sources: syslogs, APIs, databases, and Kafka Build and optimize data parsing and transformation in Observability and monitoring platform Define and enforce governance in monitoring and Observability platform including field naming conventions, tagging, and data models Establish monitoring standards, on boarding procedures, and documentation for new data sources and use cases Oversee the full software development lifecycle, from requirement analysis to deployment, and ensure proper documentation Collaborate with product owners, business analysts, and other stakeholders to ensure alignment of technical solutions with business requirements SAFe understanding is required to ensure familiarity with agile frameworks Familiarity with portfolio management tools (eg, Jira, Microsoft Project) Preferred to have certification in Observability platform like Splunk Core Certified Power User / Admin Preferred to have certification in Monitoring platform like UAA Network Administrator / SolarWinds NPM You should possess exceptional analytical and problem-solving abilities that empower you to assess complex situations critically and make informed, decisions that drive project success Excellent communication and interpersonal skills are essential, allowing you to effectively collaborate with diverse teams and stakeholders at all levels of the organization, fostering a culture of open dialogue and transparency A strong team-oriented mindset with a collaborative approach to working with others Adaptability and flexibility in a fast-paced environment, enabling you to respond effectively to changing priorities Strategic thinking and decision-making skills to align IT initiatives with business goals Digital Technology

Total Yrs. of Experience 5 Years Relevant Yrs. of experience 3-5 Years Detailed JD (Roles and Responsibilities) Role Cyber Security Risk Lead Technology PKI/DLP/DS/DAM/DP Location India Business Unit CyberSec Your role In the role of Security risk management officer, you will interface with key stakeholders and apply your technical proficiency across different stages of the Security Risk Management lifecycle. You will also support on the Security Risk Management framework implementation and strategy. The role will also act as a key link on security risk management issues between the functional teams and the wider business to ensure collaborative assessment and management of security risks and issues through their lifecycle. You will be responsible for assessing the impact of new and existing risks whilst striving to ensure the effective implementation of controls for compliance and service assurance. The key activities to be supported include risk and issues assessment and ongoing management, risk reporting and governance, and exceptions management. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required As part of the Security GRC Team, In the role of Security Risk Officer, the following are the areas of responsibility: To be an SME in Cyber Security Risk within the Connectivity and Entertainment Business Unit and wider Organisation. Assist business areas in accurately assessing security risks and defining and agreeing action plans to implement controls to manage these risks. Assist in the maintenance the information security risk registers and support continuous improvement and maturation of information security risk management processes. Contribute to the definition and maintenance of a practical and comprehensive Security Risk Management methodology with supporting tools where appropriate. Provide advisory support to business functions and IT teams in understanding risk and security considerations of business operations, new projects, and third-party suppliers. Monitor compliance and progress for agreed controls on a regular basis. Provide comprehensive Risk Reporting to customers, senior management and Board level. Develop a thorough understanding of the business's Security Policies and Standards. Other tasks as directed by security management. Qualifications and Experience Familiar with Enterprise/Operations Risk Management methodology and processes. Experience in a Security Risk management or wider Information Security Governance role in a large commercial organisation (Minimum 2 - 5 years). Extensive understanding of Information security management best practices, including ISO 27001, NIST and legal and regulatory security requirements, including GDPR, Payment Card Industry and Sarbanes Oxley. Although not a highly technical role, general knowledge and awareness of cyber and security architecture best practice is required. Experience of a large, complex, global matrix organisation. Experience of conducting security risk assessments. Ideal: educated to degree level or holding a professional qualification (e.g. CRISC, CISSP, CISM, Auditor/Implementer for ISO 27001 or equivalent) Desirable: Knowledge or experience of the telecoms industry Mandatory skills As part of the Security GRC Team, In the role of Security Risk Officer, the following are the areas of responsibility: To be an SME in Cyber Security Risk within the Connectivity and Entertainment Business Unit and wider Organisation. Assist business areas in accurately assessing security risks and defining and agreeing action plans to implement controls to manage these risks. Assist in the maintenance the information security risk registers and support continuous improvement and maturation of information security risk management processes. Contribute to the definition and maintenance of a practical and comprehensive Security Risk Management methodology with supporting tools where appropriate. Provide advisory support to business functions and IT teams in understanding risk and security considerations of business operations, new projects, and third-party suppliers. Monitor compliance and progress for agreed controls on a regular basis. Provide comprehensive Risk Reporting to customers, senior management and Board level. Develop a thorough understanding of the business's Security Policies and Standards. Other tasks as directed by security management. Desired/ Secondary skills Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: Excellent writing skills with the ability to articulate complex technical issues in simple, easy to understand business context. Effective verbal communicator to ensure engagement with management across the organisation. Able to work closely as part of cross-functional and cross-geographical teams, lead discussions, and be confident in making decisions. The ability to manage and prioritise workload. Customer and stakeholder focussed with attention to detail and the ability to meet multiple competing deadlines. Ability to apply pragmatism to complex security problems. Ability to adapt approach and content to audiences across operational, management, and senior management.