284 Service Assurance Jobs - Page 8

Create Solution stories as per requirements specified in BRD that deliver the specified business requirements Produce a modular and flexible E2E design that meets the business requirements. The Solution Designer Role is responsible for the overall integrity of solution so must have knowledge of existing system set,Telco systems strategy and any applicable IT standards. Well versed with prior design/operational experience with any or all of these BT components in Network and Service Fulfillment OSS SRIMS, PiPER, BERT, GEOHUB, CSS/ROSE, iPUB/ESB. Collaborate with Product owners, Business Analysts, systems designers, platform architects to ensure that every system impacted by the design clearly...

Payroll-Bank location: Gurugram 39 / Andheri Salary-Upto 6 lakhs Fixed Shift-10am to 7Pm Graduate with Min 1 yrs exp Voice process (Banking /NBFC Sector Mandatory) Jd Manage portfolio of 300 to 400 Banking Customers on calls call 9773553319 Simran Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

CEC-Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer Department Customer Experience Center Location Thane Reporting Relationship CEC Team Leader Service Assurance Position Grade Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for ...

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer DepartmentCustomer Experience Center Location-ThaneReporting RelationshipCEC Team Leader Service Assurance Grade-Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maint...

Payroll-Bank location: Gurugram 39 / Andheri Salary-Upto 6 lakhs Fixed Shift-10am to 7Pm Graduate with Min 1 yrs exp Voice process (Banking /NBFC Sector Mandatory) Jd Manage portfolio of 300 to 400 Banking Customers on calls call 9773553319 Simran Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current...

Job Overview: We re looking for a curious and motivated individual to become the 2nd member of the Service Assurance team in Enterprise IT. We keep products on track as they transition to the live environment and start contributing to our organizational objectives. You ll work closely across timezones with a strategic manager who values autonomy, experimentation, and thoughtful structure. Youll learn how Arm works, then help craft, run and automate the mechanisms that underpin service quality for IT. 40% of your days will be spent with high performing colleagues in our Bangalore office, helping them meet organisation-wide goals and targets. You ll have space to learn, question, improve and b...

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Tech Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integrat...

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Compute...

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Assurance, MongoDB, Database Architecture, Data Analytics Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assess...

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Fulfillment Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, and developing business solutions to create tan...

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment Good to have skills : NAMinimum ...

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8080126356 Ekta www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Social Media Support-ORM HNI, Ultra HNI Customer Support VKYC Credit Cards Service Cross Sales Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must Call 9773553319 - HR Simran/ 9082104424 - HR Sanika www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

This position is a hands-on Engineering Leader for new Network Surveillance Management technology that supports ATT s leading-edge networks and services, such as network virtualization and 5G, which require extensive surveillance and cross-domain correlation across multiple services. Evaluate and introduce strategic technology to enable Service Assurance architectural goals and transformation goals. This position requires technical leadership, innovation, and deep subject matter expertise in Network Service Assurance. Will be responsible for leading software development, testing, deployment, and support of Network Service Assurance applications. Required work includes collaborating with syst...

Job responsibility Lead- Converged Communication -Smartflo Onboarding ONB support is responsible for timely cost-effective Customer Service Delivery, 30 day Assurance Project Management for the Smartflo related products. Major responsibilities include: Create Enable smart operational process for Smartflo related products Manage Delivery for 250+ orders every month with 6000+ channels Responsible for Partner Training, Audits, Automation, Analytics for Smartflo Responsible to implement oversee segmented service delivery across value customers Engage with stake holders to mitigate escalations also prioritize transactions Design of SOPs and SOW for the Onboarding 30 day support for Smartflo Ensu...

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : Service Fulfillment, Application Design, Data Modeling Techniques and Methodologies, Process Improvements Good to have skills : NAM...

What You ll Do Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco Products Support presale activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support P...

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Assurance Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requir...

Overview *Need Telecom Solution Architect/Digital Solution Designer with telecom domain experience. *Should have hands-on in Service Assurance journey - Processes and Systems for Cellular Mobile service for Retail customers *Should have solid understanding on different Service Assurance journey metrics. *Should have solid understanding of different BSS OSS applications that support Service Assurance Journey *Should have solid understanding of Billing & Rating *Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects. *Should have expertise in: **Designing multi-channel Enterprise solutions among BSS/OSS domains with in-dept...

Your day at NTT DATA The Security Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What you'll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Use serv...

Module Lead - Oracle Unified Assurance Location: Pune/ Noida Experience: 4 to 6 years Education: B.E./ B.Tech./MCA Primary Skills: Oracle Unified Assurance, Service Assurance, OSS, BSS Job Description: - Strong experience in Unified Communications Monitoring and Service Assurance to support the Customer's Engineering and Operations team to standardize processes and practices defined for system and infrastructure monitoring as well as ensure service assurance. - Work with the Customer's Engineering and Operations team to evaluate and optimize Unified Communications systems monitoring capabilities - Review system alarms definitions and technical articles provided by the vendors and write proce...

RSM is looking for a dynamic Manager to join our Assurance team. You will have the opportunity to work as a team member on diverse client engagements. Our clients include local, national and internationally recognized companies. RSM s assurance professionals helping companies improve their performance through the most challenging business cycles. Responsibilities Perform Review and Compilation engagements in accordance with firm and professional standards as directed by engagement leaders. Design, develop, and execute analytical procedures to assess financial data and performance metrics. Review and analyze lease agreements to ensure compliance with lease accounting standards (e.g., ASC 842)...